Front of property

Reviews of Novotel Suites Paris Expo Porte de Versailles

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 535 out of 887 reviews" "
Rating 8 - Good. 282 out of 887 reviews" "
Rating 6 - Okay. 38 out of 887 reviews" "
Rating 4 - Poor. 11 out of 887 reviews" "
Rating 2 - Terrible. 21 out of 887 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Aziza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for all hotel staff for your hardworking and service! I and my family had a great time at your hotel and I’ll recommend my friends to come to your hotel!
Stayed 1 night in Apr 2024

8/10 Good

Quoc Khanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to metro next the front door.
Stayed 3 nights in Apr 2024

6/10 Okay

Parthiparaj, Bedford

Travelled with family, Travelled with family and small children
Liked: Staff & service
Rooms are a bit congested for families. Ideal for business trips
Stayed 3 nights in Feb 2024
Response from Mathilde on 14 Mar 2024
Dear Mr. Gunasekaran, Thank you for taking the time to write a review on Novotel Suites Paris Expo Porte de Versailles. Regarding your comment on the rooms, it is indeed suited for a business trip. For families, our 30 square meters rooms all have a sofa bed which can be converted in two beds for the youngster, as you noticed it. Furthermore, there is a curtain of separation between the area for the parents and the one for the children. Also, the size of the bathroom and the kitchen area are facilities appreciated by our guests who travel, like you, with their families. We hope we can nevertheless host you again in the future. Kind regards,

8/10 Good

Tosan

Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great staff with full of kindness. Location is a bit far from most sightseeings. Breakfast is so so. Clean room.
Stayed 1 night in Dec 2023
Response from Samuel on 18 Feb 2024
Dear guest,Thank you for your comment following your stay at Novotel Suites Paris Expo Porte de Versailles.We are very pleased to see that you have noticed the kindness and availability of our team, as well as the quality of our unlimited breakfast buffet!Regarding our location, for guests who choose to use public transportation, we have direct access to the train station and the Montparnasse district in less than 10 minutes, via metro line 13, which you will find right outside the hotel. It is a privileged location, as the T3A tram, located at the foot of our hotel, allows you to reach the Versailles Exhibition Center in less than 5 minutes after only 3 stops. We can also reserve a taxi for you if you wish.You can also reach the center of Paris and particularly the Champs Elysées in less than 12 minutes with metro line 13 right outside the hotel!It is important to note that this proximity to transportation does not generate any noise disturbance, thanks to the architecture of our establishment and the double glazing on our windows.We look forward to welcoming you again during a trip to our beautiful capital!SamuelDirector

10/10 Excellent

Rupal

Liked: Cleanliness, staff & service, property conditions & facilities
Our first time in Paris and we were planning to use Public transport to explore all of Paris with our 2 kids. This hotel is just opposite of metro station, so our 3 day travel was extremely convenient. The property itself is decent with excellent front desk that is super helpful. Next time in Paris, we will definitely reconsider this hotel !
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel and a great stay
When you first arrive in the area, you wonder why you booked yourself here. But after checking in, speaking to staff amd x 3 nights there, theres no need to worry. The atea is urban but we had no dramas. Its right next to the Metro station and everywhere you need is less than a 30min journey. The staff are lovely and the hotel very clean. Although the breakfast seems pricey at first, kids eat free and the variety and quality is fabulous. I'd recomme d a stay here to anyone.
Stayed 1 night in Oct 2023
Response from Akli on 5 Nov 2023
Dear David, Thank you so much for your kind words about Novotel Suites Paris Expo Porte de Versailles. We are very pleased to hear that you enjoyed your stay with us and found the staff to be lovely and the hotel very clean. Additionally, we are glad that you were able to take advantage of our Kids Eat Free breakfast offer. It is important for us at Novotel Suites Paris Expo Porte de Versailles that all our guests have a comfortable and enjoyable experience, and we are glad that this was the case for you. We hope to see you again in the near future!Akli AIT YAHIAAssistant Reception Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, very helpful. Rooms were clean and had many extras. Breakfast had something for everyone and was all very fresh and nicely presented. There were some nice restaurants 5-10 minutes away but we tended to jump on the metro to other areas for dinner. Metro , bus and tram stops just outside hotel. Great bakery across the street (diagonal right from entrance).
Stayed 5 nights in Oct 2023

10/10 Excellent

Christian, Garden City

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Staff is very pleasant, informed and helpful. The value is excellent, breakfast was superb with lots of choices. Surrounding restaurants are not great, with limited choices of food and poor ambience. Outdoor seating is full of smokers.
Stayed 8 nights in Oct 2023

10/10 Excellent

Cheng-Hao

Travelled with family
Liked: Amenities
Nice and clean. Super close to metro.
Stayed 7 nights in Oct 2023

2/10 Terrible

Tashina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very rude and unkind , threatened to call security and put us out on the street after already paying for room accommodation being that we was four people and not 3 persons. Expedia tried there best to accommodate our reservation but the hotel was very admit on there so called policy when the room states sleeps four, it most of been my NATIONALITY the hotel wasn’t too fond of. NEVER staying here again !
Stayed 2 nights in Sep 2023

8/10 Good

Luningning

Liked: Property conditions & facilities
It’s good 👍
Stayed 2 nights in Sep 2023

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2023

8/10 Good

Angela

Stayed 5 nights in Aug 2023

8/10 Good

olohita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 7 nights in Jul 2023

10/10 Excellent

Awulatu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely reception staff and convenient location
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with great size family room. Shame there are no cafes near by for the evening, but hotel is very close to metro which is perfect! Breakfast basic but ok.
Stayed 2 nights in Jul 2023

10/10 Excellent

Aileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay in
The hotel always smells so good! It is impeccably clean. Close to the Metro, the tram and the bus. The staff are friendly. Highly recommended!
Stayed 3 nights in Jul 2023

10/10 Excellent

LING YUN

Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Coumba

Stayed 2 nights in Jul 2023

4/10 Poor

Padina

Liked: Cleanliness
Stayed 6 nights in Jun 2023

10/10 Excellent

Yuniet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel muy bueno locación y el metro lo tienes a a pasos de la puerta del hotel, los staff super good y un buen customer service, me quedaría otravez
Stayed 3 nights in May 2023
Response from Novotel Suites Paris Expo Porte de Versailles on 12 Jul 2023
Hola,Agradecemos sus comentarios positivos sobre la ubicación de los hoteles, situados cerca de la estación de metro y nos complace saber sobre nuestros buenos servicios que voy a compartir con mis colegas, ya que motiva nuestra fortaleza.Esperamos tener la oportunidad de servirle en un futuro próximo.AtentamenteTenzin

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Area not as walkable as I hopped
Stayed 3 nights in May 2023
Response from Katarzyna on 28 May 2023
Dear guest,Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you found the hotel itself to be great.We understand that the walkability of the surrounding area did not meet your expectations. While we strive to provide a convenient location for our guests, the walkability of an area can vary based on personal preferences and specific needs. We apologize if it did not meet your specific expectations in this regard.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future.Best regards,Katarzyna Novotel Suites Paris Expo Porte de Versailles

6/10 Okay

Elvia Marcela

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El recepcionista que hizo el checkin fue grosero y racista. Le pedimos, por favor, nos pudiera dar una habitación silenciosa para poder descansar. Sin dudarlo nos dijo que el hotel estaba lleno y si queriamos algo distinto debimos haber llegado "temprano". Después de nosotros estaba otro huesped al que sí le dió a elegir. Pesimo trato. No volveremos a hospedarnos en ningún Novotel. Nadie merece un trato así.
Stayed 2 nights in May 2023
Response from Recepcion on 21 May 2023
Estimada señora Marcela Mora Arellano:Estoy muy sorprendido por el contenido de su mensaje. Durante su check-in, mi colaborador le aclaró que el hotel estaba completo y que todas las habitaciones ya estaban asignadas. Por lo tanto, la elección de su habitación ya no era posible. En caso de solicitud específica, no dude en hacerlo saber antes de su llegada. A continuación, nuestros procedimientos nos obligan a comprobar físicamente las tarjetas bancarias de los clientes. Si se le ha solicitado una fianza de 100, es porque mi colaborador no ha podido comprobar la tarjeta de crédito en garantía y usted ha elegido pagar en efectivo. Nunca hemos recibido comentarios o quejas de los clientes sobre la actitud de nuestro colaborador. Quiero que sepa que no tolero la discriminación en mi establecimiento. Espero que mi respuesta le haya aclarado y que disfrute el final de su estancia con nosotros.Samuel CAHU - Director

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, helpful staff. Well appointed rooms.
Stayed 4 nights in May 2023
Response from Mathilde on 21 May 2023
Dear Mr. Fitzsimmons,Thank you for taking the time to write your opinion on Novotel Suites Paris Expo Porte de Versailles. We are glad to know you were pleased with our services, your room and our useful location.We hope to host you again of you come back to Paris.Kind regards,

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Matilda is wonderful at the front desk! Very friendly and makes you feel welcomed!
Stayed 2 nights in May 2023
Response from Front desk on 16 May 2023
Dear Mrs. Rhone,Thank your for taking the time to write your feedback on Novotel Suites Paris Expo Porte de Versailles. We are glad to know that you appreciated our team, and on our side, it was a pleasure to host your family and yourself! We hope to host you again if you come back to Paris.Kind regards,Mathilde

8/10 Good

Christopher

Liked: Staff & service, room comfort
We loved Paris.
This hotel is in a good location, by Porte de Vanves (line 13) metro station. The neighbourhood is clean and quiet, there are supermarkets, cafés and other conveniences nearby, including a bakery. Check-in was quick, the staff at the reception were pleasant and polite. Our room was on floor 1 and initially I was a little worried that we would be bothered by noise from the street outside, but I can say from experience that the sirens from emergency vehicles and noise from traffic, passing trams and buses were virtually inaudible. A remarkably quiet room. Overall, our room was clean and in a decent condition, although it should be mentioned that when we used the toilet for the first time, a couple of dark hairs were noticeable on the floor. I removed these myself with some toilet tissue. The other issue was the sliding door to the en suite bathroom was jammed and could not be closed. I should emphasise these were not major issues for us and overall, our stay at this hotel was very pleasant. The bed in our room was comfortable and made for a good night's sleep. As for facilities, our room had a refrigerator, a microwave oven and a Nespresso coffee machine with capsules provided. There was both a bathtub and shower cubicle in the en suite bathroom. In the hallway outside our room was a water dispenser with filtered water, cold and at room temperature, at our disposal. This hotel prides itself on its eco-friendliness and as such, paper cups are provided for water, tea and coffee.
Stayed 4 nights in Apr 2023

8/10 Good

Sung Gan

Liked: Cleanliness
Stayed 2 nights in Apr 2023

8/10 Good

Ana C

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was great, it seems eco-friendly, it's spacious for Paris, clean and comfortable. I do miss having a bar of soap and conditioner there, and the light in the toilet didn't work and didn't get changed, I asked, while I was there. There's a Metro stop right at the entrance which is fantastic and the staff is lovely. The hotel is kid-friendly and the kids loved the little play area at the lobby.
Stayed 7 nights in Mar 2023

10/10 Excellent

Debbra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and right beside the metro
Stayed 2 nights in Mar 2023

10/10 Excellent

Benjamin, Monrovia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very valuable hotel for its friendly hotel staff and the facility. And very convenient public transportation location.
Stayed 1 night in Feb 2023

10/10 Excellent

Shrikant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very neet & clean. Staff speaks english & very polite. The imp thing is, this Hotel is just besides the metro station. We were her for tour eiffel & it is 30 mins away from here.
Stayed 1 night in Feb 2023

6/10 Okay

Zoe

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was really friendly and helpful. Rooms were poorly cleaned and maintained.
Stayed 2 nights in Jan 2023

10/10 Excellent

Venkat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nice and clean hotel with good bus stops and train station next to it.

10/10 Excellent

Rayhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed here for a few days during trip to Paris. Staff were great, rooms were clean and beds were extremely comfortable. Superior Suite is very spacious. The Metro station being outside the hotel was extremely convenient. Lots of shops around too.
Stayed 2 nights in Jan 2023
Response from Akli, Assistant Chef de Réception on 13 Jan 2023
Hello Rayhan,Thank you for taking the time to share your experience at the Novotel Suites Paris Expo Porte de Versailles.Your satisfaction and loyalty are the greatest reward for our staff and we encourage us to continue to offer you impeccable service and a quality stay.Looking forward to welcoming you again.Receive our best regards.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I loved this hotel! It was right in front of the metro station, so that made it easy to use public transport! Also, the staff were great and I was allowed to borrow an adapter for my charger from them. The room was clean and the bed was comfy. The bathroom was really nice too!
Stayed 5 nights in Dec 2022
Response from Akli, Assistant Chef de Réception on 13 Jan 2023
Hello Jackie, We thank you for sharing the experience at Novotel Suites Paris Expo Porte de Versailles.Your satisfaction is our best reward for our staff.Waiting to welcome you again.Regards.

2/10 Terrible

Akshay

Disliked: Staff & service
I never got to stay at this hotel as this hotel was booked during the COVID. Most other places refunded money during 2020 COVID peak time. I was forced to use the very restrictive coupon by certain date at the same hotel which I was not able to use. The hotel staff and Expedia didn't care for customer's money. I will never ever suggest to book anything through Expedia as they don't care for customers at all.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights stay
We really like the convenience of the location, the staff are nice and very helpful. There is a small store across the street that is open 24 hours, the breakfast buffet is good but not that many selections.
Stayed 3 nights in Dec 2022

10/10 Excellent

Edith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right in front of the metro.

10/10 Excellent

Moussa

Liked: Staff & service, amenities, property conditions & facilities
great room
Response from Novotel Suites Paris Expo Porte de Versailles on 4 Jan 2023
Dear Mr. Ly, Thank you for your positive review! We are glad to know you were pleased with your room. We hope to host you again if you come back to Paris. Kind regards,Mathilde

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service
The hotel was extremely clean and secure,very friendly staff .
Stayed 2 nights in Nov 2022

6/10 Okay

Norberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The A/C was not working and the room got extremely warm. Had to call the front desk and they control the temperature in your room from there. It is weird.
Stayed 3 nights in Nov 2022

10/10 Excellent

LIBERATO

Stayed 4 nights in Oct 2022

8/10 Good

Au

Stayed 5 nights in Aug 2022

10/10 Excellent

Keisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and the hotel was clean and rooms were great.
Stayed 1 night in Aug 2022

10/10 Excellent

Stuart Blaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was really friendly and helpful. The amenities were clean and comfortable. I would recommend the hotel.
Stayed 3 nights in Aug 2022

10/10 Excellent

Dong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk, good breakfast, clean room, very close to metro (M 13)
Stayed 9 nights in Aug 2022

2/10 Terrible

Lucy

Stayed 1 night in Aug 2022