Dear Greg,We appreciate your feedback and concerns regarding the cleanliness of the carpet in the room area. Please rest assured that our housekeeping team vacuum the carpet daily and it undergoes periodic deep cleaning with water and eco labeled products to maintain hygiene standards. Regarding the noise from the surroundings, we apologize for any inconvenience caused even if it is out of our control. The proximity of police station some of our clients perceived as an advantage as it assures the security but there might be some disadvantages experienced as in this case.We continuously strive to provide a peaceful environment for our guests and will look into ways to minimize disturbances from external sources. Our rooms are soundproof thus, with your windows closed no major noise should get you disturbed. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Dear Alfredo,Thank you for your comment, we would like your stay to be of better quality. In order to answer to your question the knowledge of most hotel heating/cooling system is necessary. It is simply not possible to have heating and cooling at the same time and the system is general for ALL the rooms (it is not individual air conditioning system to each of the rooms). As all our guests are different the feeling of temperature mau differ from person to person it is very difficult to adjust the system to the needs of all especially during the period when the temperature vary from one moment to another. Switching the system from heating to cooling (and vice-versa) for a such structure needs time and cannot be done within one day that is why you experience did not meet your expectations this time and we are sorry about that.We hope at least that the some part of your stay (not taking into consideration the disagreement of the heat) did go well and we hope to see you back again one day!Kind regards,Pawel K.Rooms Division Manager

Dear Sir,Thank you for your message, we are glad that you liked the stay. Please note that the use of tray is necessary so that at the end of your breakfast you can store the dishes on the tray trolley, otherwise it is not possible! That is why he asks kindly our guest to use the tray - we are sorry if your felt him being paranoic which believe us, is not the case! :) Kind regards,Pawel K.Rooms Division Manager

bonjour, merci pour votre commentaire nous vous avons déjà répondu par deux fois sur toutes les autres plateformes par les quelles vous avez bien voulu nous contacter. cordialement, la réception

91 / 5000 Résultats de traduction thank you for your very positive comment which will be shared with the whole team. See you soon

Hy, thank ou for your feedback and hope to see you soon! best regards