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Reviews of Hotel Camille Paris Gare de Lyon, Tapestry Collection by Hilton

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 45 out of 91 reviews" "
Rating 8 - Good. 27 out of 91 reviews" "
Rating 6 - Okay. 7 out of 91 reviews" "
Rating 4 - Poor. 3 out of 91 reviews" "
Rating 2 - Terrible. 9 out of 91 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good, helpful staff, convenient area, nice room
Stayed 3 nights in Apr 2024
Response from The Hotel Team on 29 Apr 2024
Dear Daniel,Thank you for your feedback! We're thrilled to hear you enjoyed your stay. I'll be sure to pass on your compliments to our staff. Looking forward to welcoming you back in the future!Warmest Regards, The Team at the Hotel Camille

10/10 Excellent

Hone, Manassas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 5 nights in Apr 2024
Response from La Direction on 17 Apr 2024
Cher Hone,Nous vous remercions chaleureusement pour votre retour. Nous sommes ravis que votre séjour ait répondu à vos attentes dans sa globalité.Dans l'attente du plaisir de vous accueillir à nouveau, recevez nos salutations les plus cordiales.L'équipe de l'Hôtel Camille Paris Gare de Lyon

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 2 nights in Jan 2024
Response from The Hotel Team on 13 Feb 2024
Dear Ian, Thank you very much for recommending your experience at the Hotel Camille to future guests. We hope to welcome you back very soon!Warmest Regards, The Team at the Hotel Camille

8/10 Good

Elias

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly customer service , I highly recommend working on the breakfast to include more variety. BK was good but can be much better
Stayed 1 night in Jan 2024
Response from The Hotel Team on 18 Jan 2024
Dear Elias,Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated our customer service. Your feedback regarding the breakfast selection has been noted, and we're looking into expanding our offerings to ensure a more varied and satisfying start to the day for our guests.Should you choose to stay with us again, we hope to exceed your expectations with an improved breakfast experience. We look forward to welcoming you back in the future.Warm regards,The team at the Hotel Camille

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from La Direction on 6 Nov 2023
Dear Andrew, Thank you veyr much for sharing this 5 star review following your recent stay at the Hotel Camille. Wa can't wait to welcome you back! Warmest Regards, The Team at the Hotel Camille

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, close to train station, comfortable beds
Stayed 2 nights in Oct 2023
Response from The Hotel Team on 13 Oct 2023
Dear Bryan,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay with us, particularly our breakfast and convenient location.We're also glad to know that you found our beds comfortable. We understand how important a good night's sleep is and we strive to provide this for all our guests.We hope to have the pleasure of welcoming you back in the future.Best regards,The Hotel Team at the Hotel Camille

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 2 nights and was the best place to stay for those that want easy access to the metro. Staff was nice and made sure we were comfortable with our stay and also gave their recommendations for the best places to eat. Would definitely stay here again!
Stayed 2 nights in Jun 2023
Response from The Hotel Team on 6 Jul 2023
Dear Chris, Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and found our location convenient for your needs.Our staff will be delighted to hear that they were able to make your stay comfortable and provide helpful recommendations. It will be our great pleasure to share your feedback with them!We're looking forward to welcoming you back on your next visit. Best regards,The Hotel Team at the Hotel Camille

10/10 Excellent

Richard, Shirley

Liked: Cleanliness
Stayed 3 nights in Jun 2023
Response from The Hotel Team on 4 Jul 2023
Dear Richard, Thank you very much for this 5 star review. We can't wait to welcome you back very soon! Warmest Regards, The Hotel Team at the Hotel Camille

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from The Hotel Team on 29 Jun 2023
Dear Mark, We are delighted that you had a lovely time during your recent stay with us. We hope to get a chance to welcome you back very soon! Warmest Regards, The Hotel Team at the Hotel Camille

8/10 Good

Neil

Travelled with family
Liked: Staff & service, room comfort
Family stay
Overall the hotel was clean and the staff friendly. The room was pleasant that said it’s probably coming to a time for a freshen. Common areas were excellent.
Stayed 5 nights in May 2023
Response from The Hotel Team on 25 May 2023
Dear Neil, Thank you vor taking the time to share your feedback. We are delighted that our team members were very friendly and welcoming. We are looking forward to your return. Warmest Regards, The Hotel Team at the Hotel Camille

10/10 Excellent

Kieth M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we checked in the service has been incredible. Every bit of the property is beautiful adorned. Very classy interiors.
Stayed 4 nights in May 2023
Response from The Hotel Team on 25 May 2023
Dear Kirth, Thank you so much for the kind words, we are very pleased that you had such an enjoyable experience, and particularly appreciated the quality of service we offer. We are looking forwad to your return! Warmest Regards, The Hotel Team at the Hotel Camille

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Hotel Team on 19 May 2023
Dear Guest, We are very pleased that you had a wonderful time during your recent stay at the Hotel Camille and hope to welcome you back very soon! Warmest Regards, The Hotel Team at the Hotel Camille

6/10 Okay

Sara

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Apr 2023
Response from The Hotel Team on 4 May 2023
Dear Sara, We are sorry that your experience with us did not meet all your expectations. We hope to get another opportunity to welcome you back to prove ourselves to you. Warmest Regards, The Hotel Team at the Hotel Camille

10/10 Excellent

Yongli

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in good location, takes 2-3 minutes walk to metro.It was renovated in 2021 and very nice, modern and clean. We booked this hotel because we traveled to Paris with friends who are Hilton members. As members, they got complimentary breakfast and hotel gave us free breakfast too. Really kind and I love the breakfast too. Definitely will recommend this hotel.
Stayed 5 nights in Feb 2023
Response from The Hotel Team on 1 Mar 2023
Dear Yongli, Thank you very much for highly recommending your stay at the Hotel Camille. We are very pleased that your friends made you discover our hotel and that you had a wonderful time and really enjoyed our breakfast selection. We hope to get an opportunity to welcome you back very soon! Warmest Regards, The Hotel team at Hotel Camille

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriot Schmarriot, stay here
The staff was amazing and very helpful. Obviously the rooms are a bit small, but to be expected in paris. Overall a great stay and would stay there again!
Stayed 1 night in Feb 2023
Response from The Hotel Team on 1 Mar 2023
Dear Jacob, Thank you very much for leaving this lovely review following your recent stay with us. We are delighted that our team members helped make your stay very enjoyable. We are looking forward to your return. Warmest Regards, The Hotel team at Hotel Camille

10/10 Excellent

Andrew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Choice @ Gare de Lyon
Stayed in Signature Suite 607 with children, completely redone room, essentially brand new (2 beds, 2 rooms). Bathroom marble pattern porcelain tile, large towel warmer, rainhead shower strong pressure, lux fixtures, stone countertop for toiletries and more. Separate toilet room made showering easy. Sofa bed used a real mattress, must have had a special pad was superbly comfortable as was the king bed. Staff accommodated the stroller/pram in a special area of lobby so no need to lug upstairs (huge benefit). Staff brought all luggage to room. Staff took great care with the children where they were WELCOME. Staff noticed one child upset during the stay and offered Madeleine cookies and drinks. Ordered via amazon a package and staff put it in room without asking. Food delivery (uber eats) was easily accomodated at front desk. Truly exceptional service in all aspects and a place that welcomes and deeply cares for families and children. Highly highly highly recommended in all aspects.
Stayed 4 nights in Jan 2023
Response from The Hotel Team on 30 Jan 2023
Dear Andrew, Thank you so much for taking the time to share this glowing review. it was our great pleasure to welcome you and your kids during your recent stay at the Hotel Camille. We are delighted that you really enjoyed the comfort of our beds and sofa beds. We can't wait to have another opportunity to welcome you and your family back very soon! Warmest Regards, The Hotel Team

10/10 Excellent

Juan Carlos

Response from The Hotel Team on 7 Mar 2023
Dear Juan Carlos, Thank you very much for leaving / review. We are delighted that you had a wonderful time and hope to welcome you back very soon! Warmest regards, The Hotel Team

10/10 Excellent

Venu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff
Stayed 1 night in Dec 2022
Response from The Hotel Team on 21 Dec 2022
Dear Venu, Thank you very much for taking the time to recommend the Hotel Camille following your recent stay with us! We are delighted that you really enjoyed the convenience of our terrific location, only steps away from Gare de Lyon. We are looking forward to your return. Warmest Regards, The Hotel Team

2/10 Terrible

Candonino Pagaduan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not able to stay at the Hotel because our flight from London LHR was cancelled because of the extreme weather.
Response from The Hotel Team on 19 Dec 2022
Dear Candonino Pagaduan, We are very sorry that you were not able to stay at the Hotel because you flight was canceled. Unfortunately, you booked a non-refundable rates on a third party website and, as explained we are not able to refund these reservations. We strongly advise to book refundable rates for a more flexible travel. Once again we are very sorry for the inconvenience. We hope that you will still consider the Hotel Camille next time you travel to Paris. Warmest Regards, The Hotel Team

10/10 Excellent

Sameer

Stayed 2 nights in Nov 2022
Response from The Hotel Team on 19 Dec 2022
Dear Sameer, Thank you so much for highly recommending your recent stay at the Hotel Camille, we are very pleased that you had an amazing experience. See you again very soon! Warmest Regards, The Hotel Team

2/10 Terrible

Mark

Disliked: Staff & service
Double-billed.
The stay was good until I got home and I realized I had been charged twice. I paid in advance through Hotel.com, and then the company used the imprint of my card for deposit to charge me again. I am still trying to get refund.
Stayed 2 nights in Nov 2022
Response from The Hotel Team on 21 Dec 2022
Dear Mark, We are very sorry for the inconvenience you experienced with the billing process and understand your frustration. Despite this we are pleased that you enjoyed your stay with us and we hope that you will give us another chance to prove ourselves. Warmest Regards, The Hotel Team

2/10 Terrible

William

Liked: Staff & service
Disliked: Room comfort
Bring a heater!
We found the hotel perfectly located to Gare d' Lyon Train Staion and the staff were friendly. Our chief complaint was the heating in the rooms (We overheard another patron with the same complaint). The weather turned cooler 12 October and we wanted to heat the room. The thermostat was set at "Cool" and 16 degrees C. This was probably helpful in summer, but the outside temperature was 17 C and wet. We asked for assistance immediately and a staff member set the temp to 22 C and said they would check back, but in 30 minutes the system reverted to cooling and 16 C. Mentioned it again the next day, there was never any repair made. The system would not allow us to keep the setting to "Heat" in the room and the staff seemed incapable of doing a reset on the entire system. The workaround is to set the heat way high, and monitor it every 20 minutes to catch it before it turns back to cooling. Anytime you leave the room, turn the system "OFF", so it doesn't cycle to cooling while you are out. Not optimal. We could't stay in the room without being in the bed under covers with the system turned off.
Stayed 2 nights in Oct 2022
Response from The Hotel Team on 24 Nov 2022
Dear William, Please allow us to sincerely apologise for the inconvenience you experienced. We completely understand your frustration and are very sorry. I can assure you that we now have the heating on and working properly. We do hope that you will give us another chance to prove ourselves. Warmest Regards, The Hotel Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and updated
Clean and convenient
Stayed 3 nights in Sep 2022
Response from The Hotel Team on 24 Nov 2022
Dear Guest, We are delighted that you really enjoyed the comfort and cleanliness of our rooms as well as our terrific location, a minute walk from Gare de Lyon. We are looking forward to your return! Warmest Regards, The Hotel Team

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Super friendly & helpful staff. Rooms were very clean & very quiet - especially for a downtown location. This hotel is across the street from the Gare du Lyon - so getting to the station and Metro was very easy. Only downside for me: The rooms shown on the website - the room I booked - are much larger than the room I received. I asked about this and they said that it was a problem with the website. So, Expect a much smaller room than shown. However - the room & bed were very quiet and comfortable.
Stayed 3 nights in Oct 2022
Response from The Hotel team on 24 Nov 2022
Dear Scott, Thank you for taking the time to share your feedback following your stay with us. We are delighted that you really enjoyed the comfort of your room as well as our terrific location. We hope to get another opportunity to welcome you back very soon. Warmest Regards, The Hotel Team

2/10 Terrible

Ahmed

Stayed 1 night in Sep 2022
Response from The Hotel Team on 2 Nov 2022
Dear Ahmed, We are very sorry that your stay with us did not meet your expectations. We hope that you will give us another chance to prove ourselves. Warmest Regards, The Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Hotel Team on 2 Nov 2022
Dear Guest, Wa are delighted that you had a wonderful time during your recent stay at the Hotel Camille. See you again very soon! Warmest Regards, The Hotel Team

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very clean
So convenient for trips to the south
Stayed 1 night in Sep 2022
Response from The Hotel Team on 2 Nov 2022
Dear Warren, We are delighted that you really enjoyed the convenience of our location with minutes from the train station! We hope to welcome you back very soon. Warmest Regards, The Hotel Team

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff great location would def definitely recommend
Stayed 1 night in Sep 2022
Response from The Hotel Team on 2 Nov 2022
Dear David, Thank you so much for recommending your stay at the Hotel Camille to future guests. We are looking forward to your return! Warmest Regards, The Hotel Team

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient Stopover
Staff were friendly and helpful. Room (deluxe, king bed, view) was small but adequate. View was pleasing, bed very comfortable and shower great. Location was perfect for our journey from Gare de Lyon the following day (2 mins walk) and there was a reasonable selection of restaurants nearby.
Stayed 1 night in Aug 2022
Response from The Hotel Team on 28 Dec 2022
Dear Deborah, Thank you very much for taking the time to share this lovely review following your recent stay with us. We are very pleased that you really enjoyed the comfort of your room as well as our terrific location. We are looking forward to your return! Kind Regards,Hotel Camille Paris Gare de Lyon, Tapestry Collection by Hilton

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable and friendly
Stayed 1 night in Aug 2022
Response from The Hotel Team on 21 Dec 2022
Dear Vanessa, Thank you very much for this lovely review. We are delighted that you really enjoyed the comfort and cleanliness of our rooms. We are looking forward to your return! Warmest Regards, The Hotel Team

2/10 Terrible

Berteal

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 5 nights in Jul 2022
Response from The Hotel Team on 21 Dec 2022
Dear Berteal, We are very sorry that your experience with us did not meet your expectations. We hope that you will give us another chance to prove ourselves. Warmest Regards, The Hotel Team

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel - reception very welcoming
Stayed 1 night in Jun 2022
Response from The Hotel Camille team on 27 Jun 2022
Dear Mark, The entire team of the hotel thanks you for your lovely comment. It is a great pleasure to read that you lived a wonderful stay in our establishment and know that all our services were up to your expectations. Please note that we will forward your review to our teams who will be pleased to learn that their daily efforts are rewarding. We hope that you will keep excellent memories of Paris and we would be more than glad to welcoming you again. Best regards,

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Gare de Lyon made getting to all sights super easy. Nice large room and restroom with AC!!
Stayed 2 nights in Jun 2022
Response from The Hotel Camille team on 22 Jun 2022
Dear Alexandra, The entire team of the hotel thanks you for your lovely comment. It is a great pleasure to read that you lived a wonderful stay in our establishment and know that all our services were up to your expectations. Please note that we will forward your review to our teams who will be pleased to learn that their daily efforts are rewarding. We hope that you will keep excellent memories of Paris and we would be more than glad to welcoming you again. Warm regards,

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. Hotel was a little removed from the major attractions, but close to the Spanish Steps and very close to the metro and one of the train stations.
Stayed 4 nights in May 2022
Response from The entire hotel Camille team on 13 Jun 2022
Dear Chris, The entire team of the hotel thanks you for your lovely comment. It is a great pleasure to read that you lived a wonderful stay in our establishment and know that all our services were up to your expectations. Please note that we will forward your review to our teams who will be pleased to learn that their daily efforts are rewarding. We hope that you keep excellent memories of Paris and we would be more than glad to welcoming you again. Sincerely,

10/10 Excellent

Katherine

Stayed 1 night in May 2022
Response from The Hotel Camille team on 24 May 2022
Dear Katherine, The entire team of the hotel thanks you for your lovely comment. It is a great pleasure to read that you lived a wonderful stay in our establishment and know that all our services were up to your expectations. Please note that we will forward your review to our teams who will be pleased to learn that its daily efforts are rewarding. We hope that you keep excellent memories of Paris and we would be more than glad to welcoming you again. Sincerely,

10/10 Excellent

Paul

Stayed 3 nights in Apr 2022
Response from The Hotel Team on 21 Dec 2022
Dear Paul, Thank you for taking the time to share this amazing rating. We hope to welcome you back again next time you travel to Paris! Warmest Regards, The Hotel Team

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabriel’s costumer service was amazing!!! Friendly and professional staff. Very clean and excellent location ❤️
Stayed 5 nights in Mar 2022
Response from The Hotel Camille team on 30 Mar 2022
Dear Barbara, The entire team of the hotel thank you for your lovely comment. It is a great pleasure to read that you lived a wonderful stay in our establishment and know that all our services were below your expectations. Please note that we will forward your review to Gabriel who will be pleased to learn that it's daily efforts are rewarding. We hope that you will keep excellent memories of Paris and we would be more than glad to welcoming you again. Sincerely,

10/10 Excellent

Warren

Stayed 4 nights in Feb 2022
Response from Arsène Isaac, Marketing Coordinator on 4 Mar 2022
Dear Warren, Thank you for having trusted us during your stay in Paris and for giving us it's lovely review. It is a great pleasure for us to read that you spent a wonderful journey in our hotel and know that our staff completely satisfied your expectations. We hope that you keep excellent memories of your Parisian stopover and we would be more than delighted to welcoming you again. Best regards,

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Arsène Isaac, Marketing Coordinator on 14 Feb 2022
Dear Daniel, Thank you for having trusted us during your stay in Paris and for giving us its lovely rating. It is a huge pleasure for us to read that you spent a great journey in our hotel and know that our services completely satisfied your expectations. We hope that you keep excellent memories of your Parisian stopover and we would be more than glad to welcoming you again. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Dec 2021
Response from Arsene Isaac, Marketing Coordinator on 3 Jan 2022
Dear Guest, The entire team of the hotel thanks you for your lovely comment. Being hospitality professionals, we strive for excellency and learn that you lived a great stay with us is a real reward. We hope that you will keep excellent memories of Paris and we would be more than glad to welcoming you again. Best regards,

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean Hotel , nice and helpful employees
Stayed 3 nights in Nov 2021
Response from Arsène Isaac, Marketing Coordinator on 1 Dec 2021
Dear Richard, Thank you for having trusted us during your stay in Paris and for giving us this lovely rating. It is a great pleasure for us to read that you spent a great journey in our hotel and know that our services completely satisfied your expectations. We hope that you keep excellent memories of your Parisian stopover and we would be more than glad to welcoming you again. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Arsène Isaac, Marketing Coordinator on 30 Nov 2021
Dear Guest, Thank you for having trusted us during your stay in Paris and for giving us this lovely rating. It is a great pleasure for us to read that you spent a great journey in our hotel and know that our services completely satisfied your expectations. We hope that you keep excellent memories of your Parisian stopover and we would be more than glad to welcoming you again. Warm regards,

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Arsène Isaac, Marketing Coordinator on 19 Nov 2021
Dear Karen, The entire team of the hotel thanks you for your lovely comment. It is a great pleasure to read that you lived a wonderful stay in our establishment and know that all our services were below your expectations. Please note that we will forward your review to our teams who will be pleased to learn that their daily efforts are rewarding. We hope that you will keep excellent memories of Paris and we would be more than glad to welcoming you again. Best regards,

6/10 Okay

Maud

Liked: Staff & service, property conditions & facilities
Insonorisation très très mauvaise Personnel très aimable Taille des chambres salles de bain ok
Stayed 2 nights in Feb 2024
Response from The Hotel Team on 29 Feb 2024
Chère Maud, Nous vous remercions d'avoir pris le temps de partager votre expérience chez nous. Nous sommes ravis d'apprendre que l'ensemble de votre séjour vous a satisfait.Nous prenons bonne note de votre remarque concernant l'insonorisation et nous vous encourageons à ne pas hésiter à contacter la réception en cas de gêne pour que nous puissions intervenir rapidement. L'amabilité de notre équipe est une de nos priorités et nous ne manquerons pas de partager vos compliments avec eux.Nous espérons avoir le plaisir de vous accueillir à nouveau à l'hôtel Camille.Cordialement,L'équipe de l'hôtel Camille

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La Direction on 18 Jan 2024
Cher Client, Nous sommes ravis que vous ayez passé un très bon séjour parmi nous. Nous espérons vous accueillir de nouveau très prochainement. Cordialement, L'équipe de l'Hôtel Camille

2/10 Terrible

Christine

Liked: Cleanliness
Disliked: Room comfort
Un 4 étoiles qui n’en mérite aucune
Chambre minuscule. Fenêtre sur cour avec un échafaudage. Une chaise sur laquelle on ne peut pas s’asseoir faute de place pour la déplacer. Une prise inaccessible sous une table. Zéro service mais très propre. Comment cet hôtel peut avoir obtenu 4 étoiles? Le prix, en revanche, dans un quartier bruyant et peu coté, à côté de la Gare de Lyon, est très cher.
Stayed 1 night in Oct 2023
Response from The Hotel Team on 13 Oct 2023
Chère Christine,Nous tenons tout d'abord à vous remercier d'avoir choisi notre hôtel pour votre récent séjour à Paris. Nous sommes ravis de savoir que vous avez trouvé notre établissement très propre. Votre avis est essentiel pour nous, et nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes.Nous comprenons vos préoccupations concernant la taille de la chambre et la vue sur la cour avec un échafaudage. Nos chambres King sont en effet conçues pour offrir un hébergement abordable, mais nous comprenons que les préférences de chaque client varient. Nous avons des catégories de chambres supérieures qui offrent plus d'espace et des vues différentes, et nous aurions été ravis de discuter des options avec vous pour améliorer votre expérience.Nous prenons également en considération vos commentaires sur la disposition de la chambre, la chaise difficile à déplacer et la prise inaccessible. Nous allons certainement examiner ces points pour voir comment nous pouvons améliorer ces aspects dans nos chambres.En ce qui concerne le classement de 4 étoiles de notre hôtel, il est important de noter que la classification des étoiles repose sur plusieurs critères, notamment les équipements, les services, l'emplacement et la propreté. Nous nous efforçons de maintenir des normes de propreté élevées et de fournir un service attentionné à nos clients. Cependant, nous comprenons que votre expérience globale n'a pas été conforme à vos attentes, et nous nous excusons pour cela.Quant au prix de la chambre, il est vrai que les tarifs peuvent varier en fonction de la catégorie de chambre, de la période de réservation et de la demande. Nous recommandons toujours à nos clients de réserver en avance pour obtenir les meilleures offres possibles.Nous prenons en compte vos commentaires et travaillerons pour améliorer nos services et nos installations. Nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir et de vous offrir une expérience plus satisfaisante.Cordialement,L'équipe de l'Hôtel Camille

10/10 Excellent

Paloma Citlalli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from The Hotel Team on 1 Sept 2023
Dear Paloma, Thank you very much for highly recommending your recent stay with us. We are delighted that you had such a great time and hope to welcome you back very soon. Warmest Regards, The Hotel Team at the Hotel Camille

10/10 Excellent

Adriana

Stayed 1 night in Jul 2023
Response from La Direction on 22 Aug 2023
Dear Adriana, Thank you very much for recommending your experience at the Hotel Camille. We xan't wait to welcome you back! Warmest regards, The Hotel Team at the Hotel Camille

8/10 Good

Benoit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Prix trop élevé
Stayed 1 night in Jun 2023
Response from La Direction on 13 Jun 2023
Bonjour Benoit,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous sommes désolés d'apprendre que vous trouvez nos prix trop élevés.Nous tenons à vous assurer que nous faisons de notre mieux pour proposer des tarifs compétitifs tout en maintenant la qualité de nos produits et services. N'hésitez pas à consulter nos offres spéciales et promotions qui pourraient vous intéresser.Nous espérons avoir l'occasion de vous accueillir à nouveau et vous souhaitons une excellente journée.Cordialement.La Direction

8/10 Good

Brice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from The Hotel Team on 25 May 2023
Dear Brice, We are delighted that you had a lovely time with us and hope to welcome you back very soon!Warmest Regards, The Hotel Team at the Hotel Camille