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Reviews of B&B HOTEL Paris Nord Aulnay-sous-Bois

2 out of 5
B&B HOTEL Paris Nord Aulnay-sous-Bois
1 rue Léonard de Vinci, Aulnay-sous-Bois, Seine-Saint-Denis

Reviews

7.4

Good

Rating 10 - Excellent. 96 out of 323 reviews" "
Rating 8 - Good. 113 out of 323 reviews" "
Rating 6 - Okay. 59 out of 323 reviews" "
Rating 4 - Poor. 31 out of 323 reviews" "
Rating 2 - Terrible. 24 out of 323 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

eden

in good shape
Stayed 3 nights in Mar 2024

4/10 Poor

Nicholas

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Hotel
This was the dirtiest hotel I have stayed at on this current trip. I wouldn’t have stay if I had not arrived so late. I walked into the room and was greeted by baby roaches. The bathroom smelled of wet rotting would. The mattress was a 4-5 inch piece of foam on a board. They claim to be a no frills hotel, I’m fine with no frills, but I don’t consider being clean a drill.
Stayed 2 nights in Jul 2023
Response from directrice adjointe on 8 Aug 2023
Bonjour Ce fut un réel plaisir de vous recevoir. Merci d’avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre établissement. Toutes vos remarques et suggestions sont les bienvenues pour nous aider à adapter nos services à vos besoins. Dans l’attente du plaisir de vous accueillir de nouveau. Cordialement

6/10 Okay

ANSAR

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was nice and friendly and rest was just normal .
Stayed 2 nights in Jul 2023
Response from directrice adjointe on 8 Aug 2023
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B lors d'un prochain séjour.Cordialement

6/10 Okay

Marie

Disliked: Cleanliness, property conditions & facilities, room comfort
The receptionist was friendly and helpful. We arrived a day late, around 4/5 am, he said that they asked him to cancel the booking but he didn't as he knew we were coming from far. That was really nice of him. The bed was not comfortable, the bathroom was very tiny. The bed sheets were clean, but they were smelly, I don't know why.
Stayed 2 nights in Jun 2023
Response from directrice adjointe on 15 Jun 2023
Bonjour Ce fut un réel plaisir de vous recevoir.Merci d’avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre établissement. .Dans l’attente du plaisir de vous accueillir de nouveau.

8/10 Good

Dembo

Stayed 4 nights in May 2023
Response from directrice adjointe on 15 Jun 2023
Bonjour Ce fut un réel plaisir de vous recevoir.Merci d’avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre établissement. .Dans l’attente du plaisir de vous accueillir de nouveau.

2/10 Terrible

Charlie

Stayed 1 night in May 2023
Response from directrice adjointe on 9 May 2023
Bonjour,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

6/10 Okay

Wayne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
i felt very safe as there was a closed gate that you needed proper access to get in. The room was small and not ready for us when we got there. no shower curtains and a clogged sink. there are no drawers to store clothes needs to ask for an iron. there was no ironing board. No close public transportation. No close fine dining restaurants and there were no hot drinks offered with breakfast.
Stayed 6 nights in Apr 2023
Response from directrice adjointe on 18 Apr 2023
You were kind enough to submit your opinion and comments relating to your stay at the B&B HOTEL Paris Nord Aulnay sous Bois.A big thank you, because your comments are precious to us, they are a source of perpetual improvement.We have four bus stops near the hotel (2-3 minutes on foot)Breakfast is an all-you-can-eat buffet from 6 a.m. to 10 a.m. (hot drink included)We also have a gourmet restaurant a few minutes from the hotel (Auberge des Saints Pères)

8/10 Good

Mujtaba

Stayed 5 nights in Apr 2023
Response from directrice adjointe on 9 May 2023
Bonjour,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

10/10 Excellent

bertie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD AS I WANT
Stayed 2 nights in Oct 2022
Response from directrice adjointe on 25 Nov 2022
Bonjour , Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes. A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Tetyana

Stayed 2 nights in May 2022
Response from directrice adjointe on 31 May 2022
Bonjour , Vous avez eu la gentillesse de déposer votre avis et commentaires relatifs à votre séjour au B&B Hôtel PARIS Nord Aulnay sous Bois.. Vous n’avez pas rencontré lors de votre séjour le niveau de qualité conforme à vos attentes, veuillez nous en excuser. Nous tâcherons à l'avenir de vous satisfaire au mieux en faisant le nécessaire pour améliorer les différents points que vous avez soulignés dans votre avis. A très bientôt Cordialement,

8/10 Good

Louis, Le Mans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was good for us. Property was quiet on Christmas Eve and day. Room was clean.
Stayed 1 night in Dec 2019
Response from IH on 28 Dec 2019
Dear Louis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bed was to thin and oillow was limited, leave their with a back ache
Stayed 3 nights in Oct 2019
Response from reception on 30 Nov 2019
Bonjour Merci d’avoir pris le temps de partager votre expérience dans notre établissement. De tels retours nous permettent en effet de toujours améliorer la qualité de nos prestations, bien que nous soyons surpris de vos remarques. En effet, la taille de nos lit est conforme au classement hôtelier en catégorie 2 étoiles. N'hésitez surtout pas la prochaine fois à nous faire part de vos remarques sur place. Nous ne manquerons pas de vous proposer une solution lorsque c'est possible. En espérant avoir le plaisir de vous accueillir de nouveau au B&B hôtel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simple enough :)
The hotel was in a quiet area with buses to take you to stations. It was a very simple room with no extras. Nice for a trip where you all you do is sleep in the hotel and spend most of the day out
Stayed 4 nights in Sep 2019
Response from reception on 2 Dec 2019
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B lors d'un prochain séjour

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad look facility, unclean, the breakfast was given like you were an animal all thrown away, dirty bath, left early of mine reservation date
Stayed 2 nights in Sep 2019
Response from réception on 28 Nov 2019
Dear, We thank you for sharing with us your feelings after your stay in our hotel. We apologize for the inconvenience caused by missing breakfast and others. Know that we have informed our team to prevent this from happening again. In the future, do not hesitate to let us know on the spot. We could have remedied it so that you do not stay on a negative image. cordially

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After been treated horrible at the Premiere Classe Rossiy Villeointe Parc des exposition expedia & B&b did they best to look after. The only down fall was getting a public transport into paris.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I had something nice to say about this hotel . It was a terrible experience , everything was dirty and smelled like mold . There’s no toiletries and the “breakfast” if you can call it that it’s just croissants and cold coffee also expired yogurt .They charged my card twice and when it was brought up with management all they said was call your bank they did not try to even look for a solution. Do yourself a favor and avoid at all cost .
Stayed 2 nights in Aug 2019

6/10 Okay

Mmaa

Travelled with family
Liked: Cleanliness
I liked that breakdaat was served every morning. However the same thing was served every morning with not much variety.There was no choice of boiled egg or fried egg, ham or sausage, apples or banana or oranges, just one choice of cereal & also no choice of milk if you had allergies to diary products. We were in unit 4 and people were smoking on the steps and so the corrider was smelling of smoke for the first few days but after we complained the staff rectified things (thats was really great & we thank them for that). The last complaint is that we were given a room further away from our children but families should never be seperated, especially if they booked the rooms together.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall for the price. Distance to the city centre is on the longish side.
Stayed 2 nights in Jul 2019

6/10 Okay

Laura, London

Travelled with partner
Disliked: Property conditions & facilities
Upon arrival myself and my partner were greeted by friendly reception, given a room number and code, went to the room tried code and didn’t work- then someone opened the door and had already been assigned the room ( embarrassing for us) then went to reception no apology and got another room (next door to the previous ) Sink in room was broken - plug stuck shut, whole tap was moving, several spiders in bathroom, USB port next to bed did not work, paid for ‘all you can eat breakfast ‘ no one checked this so could have got it for free, small selection of pastries and hardly any cooked breakfast , no hot water for tea to be made. Overall room was okay comfy bed convenient for Paris but not that great
Stayed 1 night in Jul 2019

2/10 Terrible

DariusR

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the hotel on Orbitz and pre-paid for the room. When I checked in, I was told by the desk staff that I hadn't pre-paid and that I was required to pay for the room at that time. I later checked my Orbitz account and saw that I had paid for the room and was changed twice for it...once by Orbitz and then by the hotel. I spoke to the front desk person the next morning and explained what had happened. I was told that she would speak with the manager about it and I was asked to send the hotel a copy of my bank statement showing the duplicate room charge. The charge made by the hotel was never removed. I then contacted Orbitz. They contacted the hotel repeatedly without success. They never answered the phone or the front desk person didn't speak English. Eventually, Orbitz gave up and provided me with a refund after I spend nearly 2 hours on the phone with them. This was not a positive experience at all! My other issue with the hotel... The room we were given (313) was very run down and dirty. When we arrived in the room for the first time, we found the window open. It couldn't be closed because one of the hinges was broken which prevented it from being closed. The bathroom was dirty. The sink was moldy around the edges where the basin meets the wall. The same goes for the shower. The walls in the room were also dirty. I found what appeared to be a booger someone had wiped on the wall that the cleaning staff had failed to remove...nice. What a dump. Don't stay here. It
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

2/10 Terrible

Florea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Nige, Darwin NT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location walk to restaurants and shops nearby but 10 mins to the airport
Stayed 1 night in Aug 2018

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Thank you For the personnel of the hotel. Very nice and helped very much. Respond to all our requests, Not our first time here. Surely not the last. Thank you. David Hanna & Albert
Stayed 3 nights in Jun 2018

10/10 Excellent

Bill&Valerie, La Rochelle, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Ground floor room. Excellent air conditioner. Place was very expensive to get to and nearly impossible to find and get into. Staff was terrific. Cab ride was more than 60 euros from Gare du Nord.
Stayed 1 night in Jun 2018
Response from la reception on 6 Aug 2018
Hello thank you for your comment and your compliments which are of real encouragement for us to give you the necessary comfort we take notes of your comments to find the best solution for your next stay Best regards

6/10 Okay

Verified traveller

Disliked: Cleanliness
Sacrifice quality for convenience to airport
Stayed 1 night in Jun 2018

6/10 Okay

fernando

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
toilet cleaning was not 100%
Stayed 1 night in May 2018

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful staff/Not welcoming/Smoking/Lazy/Unhelpful
Smoke smell in the room after cleaned, the cleaners most likely smoke. We also got locked out of the hotel for 45 minutes before having to climb a gate to get in, the night staff were asleep on the sofas with the alarms going off. No apologies except from only on day security guy who spoke moderate English. The others said “not my problem, wasn’t me” when translated by the security gaurd. No respect, didn’t care, pointless unhelpful staff. Last day met one worked who spoke English but by this point we had given up and just wanted to leave. Food dry. Room unclean. No plugs “costs too much” according to the security guard. We only ended up here due to another hotel having a leak in the area. Would not reccomend. Hotel cut costs at the expense of the individuals staying.
Response from Manager on 18 Apr 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet stay.
Friendly front desk staff. Small but clean rooms with clean sheets and comfortable beds. Good value. Conveniently located between Paris and Charles de Gaulle for those who have vehicles. Several restaurants within walking distance.
Stayed 2 nights in Mar 2018
Response from Jennifer on 18 Apr 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

MARIO

Liked: Amenities
bien situer prés de l’aéroport De Gaulle, resto, centre commercial et station service a proximité.
Stayed 1 night in Mar 2024

10/10 Excellent

virginie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel. Chambres de qualité, personnel tres sympathique et professionnel. Propreté, calme. Parfait. Je recommande.
Stayed 1 night in Feb 2024
Response from La direction on 15 Feb 2024
Bonjour Virginie, Nous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

8/10 Good

anna, Rubiera

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facile da raggiungere camere pulite silenziose e proprietario gentile e simpativo veramente un bel welcome
Stayed 1 night in Jan 2024
Response from La direction on 15 Feb 2024
Bonjour Anna, Nous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

4/10 Poor

Laetitia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La direction on 26 Jan 2024
Bonjour Laetitia,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comme à la maison
Bien que ce soit à Aulnay, bien que ce ne soit qu'un B&B, je me rends toujours là bas. Le perdonnel est hyper accueillant et pro. Les chambres toujours propres et si il manque quelque chose, le necessaire est fait. Mention spéciale pour Mehdi, l'âme de cet établissement qui nous fait sentir comme chez nous.
Stayed 1 night in Jan 2024
Response from La direction on 26 Jan 2024
Bonjour Barbara,Nous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

4/10 Poor

Roger

Disliked: Staff & service
il me faut une facture car non remis sur place
Stayed 1 night in Jan 2024
Response from La direction on 26 Jan 2024
Bonjour Roger,Nous vous remercions de nous avoir accordé ces quelques instants pour nous donner votre avis concernant votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois.Votre ressenti est essentiel et nous renforce dans notre volonté de rester toujours plus attentif quant au bien être de nos clients.Au plaisr de vous revoir

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from La direction on 26 Jan 2024
Bonjour Cynthia,Nous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois. La satisfaction de nos clients est notre principale préoccupation.. Au plaisir de vous accueillir lors d'un prochain séjour

8/10 Good

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon BB hôtel et accueil chaleureux plusieurs bâtiments et chambres réparties parking gratuit et surveillé ce n'est pas négligeable et rassurant... Je recommande cette hôtel... Cordialement
Stayed 1 night in Dec 2023
Response from La direction on 26 Jan 2024
Bonjour AlineNous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

8/10 Good

Georgette

Stayed 1 night in Dec 2023
Response from La direction on 26 Jan 2024
Bonjour Georgette,Nous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois. La satisfaction de nos clients est notre principale préoccupation.Au plaisir de vous accueillir lors d'un prochain séjour

10/10 Excellent

Abdelmalek Nabilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from La direction on 26 Jan 2024
Bonjour Abdelmalek,Nous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois. La satisfaction de nos clients est notre principale préoccupation Au plaisir de vous accueillir lors d'un prochain séjour

10/10 Excellent

Jean-Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from La direction on 26 Jan 2024
Bonjour Jean Marc,Nous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois. La satisfaction de nos clients est notre principale préoccupationAu plaisir de vous accueillir lors d'un prochain séjour

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Bon accueil et rapide et aimable Je conseille ce BB hôtel qui est très bien pour un petit séjour Cordialement
Stayed 1 night in Dec 2023
Response from La direction on 26 Jan 2024
Bonjour,Nous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

6/10 Okay

Franck

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from La direction on 26 Jan 2024
Bonjour Franck,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

8/10 Good

Franck

Travelled with group
Liked: Amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2023
Response from La direction on 4 Dec 2023
Bonjour ,Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois. Nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes.A très bientôt !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from direction on 4 Dec 2023
Bonjour ,Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour au B&B HOTEL Paris Nord Aulnay sous Bois. Vos commentaires positifs sont un réel encouragement pour toute l'équipe et nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes.A très bientôt !