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Reviews of Scent of Green Papaya Resort

3 out of 5
Scent of Green Papaya Resort
Ester A. Lim Drive, Tawala, Panglao, Bohol

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 150 reviews" "
Rating 8 - Good. 56 out of 150 reviews" "
Rating 6 - Okay. 8 out of 150 reviews" "
Rating 4 - Poor. 6 out of 150 reviews" "
Rating 2 - Terrible. 3 out of 150 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super awesome stay. Staff was excellent. Food was decent! Felt like a quaint BnB. AC units work enough.. we did stay in the summer so it did well in the hottest Time of the year. Scooter rental they work with was really great!
Stayed 3 nights in Apr 2024

8/10 Good

Marek

Stayed 6 nights in Mar 2024

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the place, just the location is kind of pretty dark to walk to town at night as a woman
Stayed 3 nights in Dec 2023

10/10 Excellent

caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and the property itself is so quite
Stayed 1 night in Dec 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel... I enjoyed everything about this hotel, especially the staff. I highly recommend.
Stayed 4 nights in Nov 2023

8/10 Good

Lanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, staff are extremely helpful and friendly! Property is in good condition, food was great. Clean and refreshing pool, free shuttle to Alona beach and close to other activities and food. Property has a generator for the occasional brownouts and good WiFi that works even if property is on generator.
Stayed 4 nights in Sep 2023

8/10 Good

Arthur

Stayed 5 nights in Jul 2023

4/10 Poor

Kwame, Hamilton

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
***BED BUGS ALERT*** We would love to post a wonderful review for this place because the location and the staff were pretty good. Breakfast was great as well as the scenery. We did occupy two rooms and in the first night our friend found a dead bed bug. Maintenance didn’t seem to take it too seriously and moved her to a different room. Meanwhile in our room unbeknownst to what was going on with our friend we slept through the night. I woke up with about 20 bed big bits in 4 different places. I spoke to the manager and again I don’t think they understand the significance or importance of bed bugs. Unfortunately due to this reason only we could never return.

10/10 Excellent

Arlen, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like almost everywhere in Bohol the roads to the resorts are in bad condition. Can’t fault a single resort for that—perhaps a community effort can correct this. As for this resort—would be nice if airport pickup/dropoff was complimentary.
Stayed 3 nights in Apr 2023

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, good location
Nice rooms, but the power sockets worked intermittently (I had to use a different one every day to charge my phone), which made it hard to work. Otherwise the place was great, good breakfast, lovely staff, nice pool, and a regular shuttle to the beach (itself only a 20mn walk).
Stayed 2 nights in Feb 2023

8/10 Good

Jan Kristoper

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room is clean, smelled good and spacious
Stayed 1 night in Nov 2021

6/10 Okay

Pj, Cebu city

Travelled with family
Liked: Staff & service
All good all good all good all good all good now don’t bother me
Stayed 2 nights in Jan 2020

2/10 Terrible

Rinata

Disliked: Staff & service, property conditions & facilities, room comfort
Worst place
Worst place i have ever been to. We have arrived to green papaya which is an nice looking place but the place is full of rules like you are in jail . No drinking near the pool , no taking the key outside the place , no hanging cloths in balcony . Most order you breakfast choise day before. And an endless list of other rules. At the last nigth we wanted to shower and there wasn't hot water we talk to the staff and the answer was the emplloye already home so shower tommorow. Wish you a lot of good luck if you are staying there.
Stayed 3 nights in Dec 2019

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a small hotel off the beaten track down a rough road in a more residential area. The grounds are very nice and well kept with a big pool. The rooms are basic but clean and comfortable. The food was good and the staff were very accommodating. The only thing they need to change is what they do with the chemicals, or amount of chemicals, they use in the pool. Whatever was in the water really hurt your eyes if you opened them under water and was hard on the skin. The only other thing I would suggest is to have multi use plastic cups for around the pool. This is a very nice little resort.
Stayed 1 night in Nov 2019

8/10 Good

Elbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Breakfast was only so-so and the dining area very small. Hotel is not near the beach on a back road dirt/gravel alley. Chinese guests at the hotel are loud, noisy, obnoxious. No phone in room. Cleanup did not include new guest soap/shampoo etc. Not a very good place to stay.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from TEAM PAPAYA on 30 Apr 2019
Thank you for the excellent rating!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and assisted us in our needs. The meals were good. the atmosphere was relaxed and very chill. If there was something on the negative side was we couldn't get WiFi in our room. Only outside of it. We told the staff but it wasn't fixed.
Stayed 2 nights in Mar 2019
Response from TEAM PAPAYA on 30 Apr 2019
We appreciate your feedback. Thank you so much and we hope to accommodate you again here!

8/10 Good

Larry, Honolulu

Travelled with family
Liked: Property conditions & facilities
The rooms are clean and spacious. Restaurant food is good. Be aware that the front desk staff will try to charge you 4% extra to use a credit card to settle your account when checking out. This is totally illegal and has been a violation of Philippine law since 2009. Bills paid by cash or credit card are required to be the same under Phillipines law. I will report this violation to the Philippine government when I return to the USA and request that they require hotel management to cease this violation and fine them if they persist in violating Philippine law.
Stayed 5 nights in Jan 2019

10/10 Excellent

Walter, Illinois USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice hotel,,Not a 10 minute walk to or from the beach,But the multi cab can take you every 45 minute to the beach area or pick you up. Nice staff.
Stayed 3 nights in Sep 2018
Response from Jeamen on 9 Oct 2018
Hello Walter! Thank you for taking the time to leave us a review. We are glad that you were satisfied and happy while staying here in our resort. We hope to accommodate you again. God Bless

8/10 Good

Ernest, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet retreat
We had a pleasant experience in this hotel. The staff was very friendly and helpful. The aircon in our room broke down, but they moved us to a new room.
Stayed 3 nights in Aug 2018
Response from Jeamen on 8 Sept 2018
Thank you for your great feedback, Sir Ernest! We're looking forward to seeing you again here.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ridiculously charged 3,500 pesos for stains on the pillow from the henna tattoo! Unbelievable!
Stayed 2 nights in May 2018
Response from sogpr on 1 Jun 2018
Dear Guest, Greetings! First of all, we would like to thank you for staying with us. and for taking some time to give us some feedback. With regards to your concern, it is not about the price of the henna tattoo, this rule is only to prevent any guest to stain our bedsheets/linens. And it was clearly stated when you checked in that the hotel policy is strictly no henna tattoo. It is difficult for us to remove henna tattoo stains. We apologize if you didn't agree on this but we hope that you understand our part. Thank you once again for staying with us. We hope to accommodate you again in the future. Best regards, SOGPR Management & TEAM

10/10 Excellent

Daisy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel away from the busy alona beach strip. Great staff, great pool, great rooms & shuttle bus to alona every 30 mins. No complaints at all. Would go back & def recommend.
Stayed 5 nights in May 2018
Response from Krissy on 1 Jun 2018
Hello Miss Daisy, Greetings! Thank you for sharing your wonderful experience with us. It is an honor to serve you well as you deserve it. We hope to serve you again in the future. Best regards, SOGPR Management & Team

10/10 Excellent

Joby, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel away from the beach
Great and attentive staff always willing to please. Great food, clean rooms. Quiet and relaxing away from the bustle of Alona beach. Relaxing. Great service
Stayed 7 nights in Apr 2018
Response from Krissy on 3 Jul 2018
Hello Miss Joby, Thank you very much for sharing your wonderful stay with us. It was a great pleasure to serve you well. Our team is always here to assist you in the best way we can. It is also our priority to make your stay comfortable. Again, we thank you and hope to receive you again on your next holidays. Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel & lovely staff, away from crowds
Staff were extremely welcoming and it's great to have access to the pool which many of the guests made full use of. Our room was basic but large, we were made aware that they had no / intermittent hot water which was not too much of a bother given the scorching outdoor temperatures. Breakfast was ordered the day before and a great selection of items and fresh daily juices. Their happy hour is a fantastic deal and you can choose to have lunch / dinner on site or head out to the local area. There is a local shuttle with 2 services every hour, however the town itself is only a 10-15 minute walk away. There are a number of recommended places for food nearby.
Response from sogpr on 5 May 2018
Thank you for the great review!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Solo trip on Alona
It was unfortunate that there was construction on the water heater, so I had to take cold showers. It also would've been nice to have shampoo, body wash, and rinse bottles, instead of those little individual packets. Wifi stronger in certain parts, so just experiment in the rooms.The pool is wonderful and a great size. The bar serves up delicious food and the staff treat you like familiar friends. The resort has a friendly shuttle service to the beach which is about a 15 minute walk away.
Response from Jeamen on 5 May 2018
Dear Timothy, Greetings! Thank you so much for taking time to leave us a review. I believe we deserve your ratings with us (4 out of 5) because of the absence of the water heater. We are currently fixing it to the best that we could for our future guests. Anyway, we are so glad to serve you here in our resort. We hope to accommodate you again here with an excellent service. Again, thank you very much! Best Regards, SOGPR TEAM

10/10 Excellent

Rowena, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary
Picked this hotel for location away from all the noise in Alona beach. As reviewed by others, perfect location for serenity, friendly and willing staff to accommodate your needs at all times .we’ll come back again. Note to resort owners: they need to put together funds to cement the short dirt road leading to their property.
Stayed 3 nights in Jan 2018
Response from Jeamen on 7 Mar 2018
Thank you for taking time to leave us a review! We hope to see you again soon. God Bless!

10/10 Excellent

Dicomes, România

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel quiet area
Very nice hotel in a quiet place...A bit away from main beach areas but for me that's a big plus.. AND they offer a free shuttle to the beach.. So it's a win win situation.. Quiet and you're at the beach in 5 minutes.. Staff is very friendly and accommodating and very courteous.
Stayed 4 nights in Jan 2018
Response from SOGPR on 31 Jan 2018
Hello Mr. & Mrs. Olaru, Greetings from Scent of Green Papaya Resort! Thank you for staying here again for the second time around. We hope to see you again and again. We're glad to know you were happy and satisfied of your stay her with us. Also, thank you for taking time to leave us a review. It was a great pleasure to serve a nice and kind family like yours. Hope to see you again. Best Regards, SOGPR Team

8/10 Good

kristi, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet resort
Big and clean room with air condition and fan. Provides toiletries and hair dryer. Breakfast is included. Good variety of order to cook breakfast. They provide free shuttle to the main city. The resort is located in very isolated area and only one vehicle can drive through. Staff is very friendly and helpful. The reception desk is a just a table in the restaurant. Very affordable.
Stayed 2 nights in Jan 2018
Response from Jeamen on 7 Mar 2018
Thank you Kristi for taking time to leave us a review. We hope to see you again here! God Bless.

10/10 Excellent

Milan, Budapest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Gem
A really wonderful Gem close to the happenings but still in a very quiet area. Nice and comfy rooms and good vibes also amazing staff! We really loved the girls at the front desk and in the restaurant, they are amazing. Cheers from Hungary, ladies!
Stayed 2 nights in Dec 2017
Response from Gia on 22 Dec 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you again. Team Green Papaya

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best!
Great hotel with even better staff. Nice deep pool, good restaurant. The place is spotlessly clean and very well maintained. Lovely dog Bim-Bim will make your stay even more pleasant. The only downside is the access road but there is a free shuttle bus to the beach.
Stayed 9 nights in Dec 2017
Response from SOGPR on 5 Jan 2018
Hello Mr. Robert, Greetings! Thank you for the great review! We are looking forward to receive you again here. Regards, SOGPR Team

6/10 Okay

Ronald

Liked: Staff & service
Stayed 4 nights in Dec 2017
Response from SOGPR TEAM on 5 Jan 2018
Thank you very much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Dicomes, România

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and quiet location
Stayed with them for 3 nights in August. Room is spacious and beds are comfy. Hotel is a bit away from the hustle and bustle of Alona Beach which is a good thing. However it's only a ten minute walk to the beach do you kinda get best of both worlds. Breakfast is decent. On the things they could improve is to provide water in the rooms... There is a water dispenser at the reception but small bottles in the rooms world be a lot more convenient.
Stayed 3 nights in Aug 2017
Response from Krissy on 28 Aug 2017
Dear Guests, Greetings! We appreciate your feedback. We are glad that you had a comfortable and good experience in our hotel. Also, we thank you for the suggestions, for ecological reason, we don't replenish the bottled of water in the room, the complimentary water will remain as one time only and refillable 24 hours in our restaurant area. We look forward to your return. Best regards!

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place to stay
This was a return visit for me having stayed here 12 months ago. The resort has expanded quite considerably from its original size but the owners have done this sympathetically and in such a way that it has improved the ambience. Rooms are spacious and very clean, the bed is extremely comfortable. There is satellite to with a huge array of channels. The aircon is very effective and not too noisy. There is a nice balcony area to sit outside and enjoy the gardens. As part of the expansion, a second swimming pool has been added and these are very well maintained and kept very clean. There are a choice of breakfasts included in the price and these are of a good quality and cooked freshly for each guest. It is also possible to have lunch and/or dinner at the resort and the chef will adjust the menu to suit dietary requirements. The staff are absolutely amazing and they really add something to your stay with their friendly and welcoming manner. They will go out of their way to assist you, customer service is second to none. The resort is some way from Alona beach but I would argue that with the increasing amount of development nearer to the beach, the location of the resort is perfect - it is close enough to be an easy walk to the bars and the restaurants but far enough away to be a peaceful setting. The resort does run a free shuttle service to and from the beach that runs every 30 minutes for guests. Overall a brilliant place to stay if you are visiting Bohol.
Stayed 7 nights in Aug 2017
Hello Miss Clare, Greetings from the team! We thank you for the very nice feedback. We are more than delighted that you have enjoyed your stay with us. We look forward to accommodate you again on your next Bohol Trip! Once again, thank you for choosing to stay with us. Best regards, Krissy Apit Manager of SOGPR

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy guests :)
Everything about our stay at here was nice, except the weather but we can hardly blame Green Papaya for that :P These were the best rooms we stayed in during our 1 month travel throug the Philippines. Two guards were controlling the resort during night time. Our only concern is the location. It is not located excatly where is shows on the map, and the walk to the beach is rather long due to private properties along the coast line, so you have to walk around. Luckily Green Papaya have their own shuttle bus going back and forth to the beach twice every hour.
Stayed 6 nights in Jul 2017
Hello Mr Sebastian, Greetings from Scent of Green Papaya Resort! First of all, we would like to say thank you for choosing to stay with us. It was a great honor to serve and accommodate you here. We are delighted with your positive feedback. It is very important to us so we can better improve our service. We look forward for your next visit at Papaya Resort! Best regards, Krissy Apit Manager of SOGPR

8/10 Good

Maurice, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Very private in pleasant own grounds
An oasis of pleasant rooms, pool, restaurant and bar surrounded by a wall with one gate to the car parking area that leads to the uninteresting surroundings. About 15 minutes walk to the main beach. Nice place but I suggest putting a small shelf in the shower as no where to put shampoo, soap etc.
Stayed 4 nights in Jul 2017
Response from Krissy on 19 Aug 2017
Hello Maurice, Greetings from SOGPR Team! We really appreciate your positive feedback. We are delighted that you had a pleasant stay with us. We really aim to give the best service and most comfortable stay to all our guests. We look forward for your next stay with us. Best regards, Krissy Apit Manager of SOGPR

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay, away from the centre
Good, but not great, reasonable value for money, staff are generally friendly. Rooms are nice and big.
Hello Sir Daniel, Greetings! We are happy to read your positive feedback. We are so honored to have you here in the hotel. Hope to accommodate you again. Thank you and best regards, Krissy Apit Resort Manager

10/10 Excellent

Adin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greetings from Philadelphia
My wife and I had an amazing visit at Green Papaya. The service, food, and cleanliness were great. The people made us feel safe and welcome. Any questions we had were answered. Their shuttle van a big help to get around. Highly recommended.
Hello Adin, Greetings! We really appreciate your feedback. We are glad that you are satisfied with our service. Actually, we are happy if our guests are happy. We hope to receive you again on your future trips. Thank you for staying with us. We will continue to serve with our heart. Best regards, Krissy Apit Resort Manager

10/10 Excellent

Lauren, Los Angeles, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place to Stay Close to the Beach
I stayed for 3 nights and had a wonderful experience! The grounds are really beautiful and serene... comfortable lounges to lie in the sun and refreshing pools to take a dip in. The room was clean and spacious as well as the bathroom. The staff was exceptional- incredibly friendly and happy to help with whatever you need. The breakfast and the food at the restaurant was delicious- especially the homemade ravioli! And if you are going on an early tour, they will even pack up your breakfast for you to go if you let them know the night before. Alona Beach is walking distance but since the property is a little bit hidden and down a dark path at night, they offer a free shuttle which runs every half hour. Or you can get a really cheap taxi if you don't want to wait for the shuttle or walk. I was so happy I booked here instead of one of the larger more expensive resorts because it was such a nice experience staying here and totally a great deal!
Response from Krissy on 8 Apr 2017
Hello Miss Lauren, Greetings! Thank you so much for being happy with our service. We always value the guest's comfort and satisfaction. With your positive feedback, we are more motivated to work harder to improve our service to ensure all our guests are happy and of course, they will always consider to come back. We hope to accommodate you again. It was indeed an honor to serve you. Thank you once again for choosing our hotel as your choice of stay. Best regards, Krissy Apit Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort!
Pros: Nice resort located in a quiet area. Clean room. Nice pool. Staff is very friendly and service-minded. Free shuttle bus to Alona Beach and back every half hour. Cons: Laundy service was slow and the clothes had a bad smell of smoke when we got it back like it had been drying in the sun while someone had lit up a campfire nearby. Bad smell from the drain in the shower. Staff removed the smell the first day but it returned on the last day again.
Dear Guests, Greetings from Scent of Green Papaya Resort! Thank you very much for your positive feedback and for being happy with our service. It was an honor to have you here with us. And we look forward for your next visit in our hotel. We apologies about the laundry service, we will forward this feedback to our outsource laundry supplier. Once again, thank you for staying with us. Best regards, Krissy Apit Resort Manager

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A slice of heaven nestled just beyond the fringe
I almost don't want to tell anyone about this property in case it become too popular! Just off the beaten track but vlise to everywhere. Amazing staff that attend to your every need with a smile. Whether looking to lounge on Alona or go exploring this property is awesome. Shuttle service to Ali a is great. Food is great. Did I mention the awesome people? Will definitely only stay here in Alona going forward. Great for couples and families.
Hello Geoffrey, Greetings from Scent of Green Papaya! We thank you very much for your awesome compliment for the hotel and to all the staffs! We are more than happy that you were satisfied with our service. It has been a pleasure to serve you well with our smile. Hoping to receive you again on your next vacation! Enjoy the rest of your travel. Best regards, Krissy Apit Resort Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The staff in the hotel were really nice. Breakfast was nice as well. The room was spacious and there are 2 swimming pools. There is a security guard in the hotel all the time. I would definitely recommend this hotel.
Response from Krissy on 19 Mar 2017
Thank you very much for your positive review. We appreciate this and hope to have you here with us again on your next trip. Best regards!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean orsome rooms fantastic pool lovely bar and
Amaliegade rooms simple the Best service ever , A setting for honey mooners , fantastisk food very good breakfeast , not one thing to complain about
Response from General Manager on 11 Mar 2017
Dear Mr Eric, Greetings! We thank you for your positive feedback. We are glad you enjoyed your stay. We hope to see you again on your next Bohol trip. Best regards, Krissy Apit Manager of SOGPR

6/10 Okay

Oliver

Liked: Staff & service
Good value for money
My wife and I stayed for 7 days. The room and hotel were kept clean, but some of the craftsmenship in the room and along the hotel grounds gave the impression of uncleanliness. The service we received from all the staff was good. They were all very friendly and courteous. However, we did request an airport pickup when we arrived but it never came. We eventually used a cab and got to the hotel for slightly cheaper than what the pickup would have costed. The staff explained that the car was out of service and that they had emailed to notify me, however that email was in response to my email asking where our pickup was. It would have been better to have been notified before I had to ask and find out our ride wasn't coming. The hotel is about a 15-20min walk away from Alona beach so they offer a free shuttle service to and from a drop off spot at the beach. My wife and I normally would walk that distance, but if you aren't used to the heat that distance can feel very far so the shuttle was nice.
Response from General Manager on 4 Mar 2017
Hello Mr Olivier, Greetings! Thank you for sharing your experience with us. Your feedback is very important for us to know our strength and weaknesses so we can give the best if not better our service to the guests. We apologies if we didn't manage to make it a perfect stay for you but we are glad that you have a compliment for our staffs. We hope to accommodate you again in the future. Best regards, Krissy Apit Manager of SOGPR

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant
amazing
Response from General Manager on 10 Feb 2017
Dear Guests, Greetings! Thank you for sharing your wonderful experience in our hotel. We hope to serve and accommodate you again in the future. Best regards!