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"It was cold "

"Everything was great, except the bathroom. All the staff were polite and helpful, and even gave us extra amenities without being asked. There was an issue with the shower, that is there seems to be a wide gap between the shower door and the floor so the water could overflow. Overall, the stay was comfortable."

"Great service"

"Absolutely loved this hotel! Everything was in the best condition "

"I especially liked how polite and professional the team was throughout my visit. Overall, a great dining experience that matches Mercure’s high standard of hospitality. Highly recommended for anyone staying at the hotel or visiting Garut!"

"nice & big room , friendly Staffs, close to shopping mall and walkable to all restaurants outside "

"Excellent room, excellent service and worth the price"

"Staff helpful and upgraded the room. Breakfast has wide selection of varity. "

"The hotel is clean, staffs are friendly and always offers help"