2/10 Teruk
John
Mengembara bersama keluarga
18 Ogo 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I recently stayed at Hotel Riu Plaza Panama with a group of seven, and unfortunately, our overall experience was very disappointing.
The breakfast buffet was just okay—some options were decent, but food temperatures were inconsistent, often lukewarm. The building itself has an older smell and is clearly in need of renovation. Elevators are painfully slow, and lines tend to build up, especially on peak travel days like Thursday and Friday.
The water situation was the worst part of our stay. The water never got truly hot, and at one point, the pipes busted. We were left without water for hours—no showers, no flushing toilets. When water was restored, it was still cold.
The pool was closed for renovation, which was a major letdown, especially since this wasn’t listed on the website. The temperature in the building was inconsistent as well—bearable during the day but not comfortable overall.
Customer service left a lot to be desired. One person in our group had to change rooms because of an overflowing shower. While they eventually moved her, it took multiple complaints before action was taken, and accountability seemed lacking throughout our stay.
On the positive side, the location is convenient—close to a casino, mall, Starbucks, and other spots within walking distance. The bar was enjoyable and did have some good choices despite its flaws.
Overall, this hotel only earns a 2.5 out of 10:
• 1 point for location,
• 1 point for the bar,
• 0.5 for a few decent
John
Menginap 5 malam pada Ogo 2025
