Dear Mr. Vikram , We truly thank you for sparing time to write your feedback in trip advisor. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to us. We thank you for having given us the opportunity to host you.

Dear Guest , Greetings !!! Thank you for taking the time to post your review about your experience at The Fern The Fern Residency Miramar , Goa. We are very happy to note you had a pleasant stay and left with a positive impression of the hotel and its services. Creating amazing experience while taking care of guest’s needs is indeed our motto and we strive constantly towards this purpose. Your praise and recommendation of our hotel is a huge inspiration for the team in their endeavor to exceed guest expectations. The team at the hotel and I look forward to welcoming you back soon. Best Personal Wishes, Allan Pachaco Operations Manager The Fern Residency Miramar, Goa

Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We thank you for choosing our hotel for you stay and also for providing us with your valuable feedback. It is an honor to note that you found our hotel location to be excellent, liked the quality of food served and also the service extended by our team. Your appreciation is our greatest reward. It is our foremost priority to ensure that every guest has a wonderful stay and leaves with a good memory. On behalf of our team, we truly look forward to host you yet again as our esteemed guest. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Our team joins me in thanking for your gracious comments about our hotel and Staff members. We are honored to note that we were able to live up to your expectation on most of the parameters during you stay at our hotel. We are happy to note you had a comfortable stay. Your appreciation plays a vital role in encouraging us to go the extra mile and ensure a wonderful experience to every guest We greatly appreciate your recommendation and look forward for the delight of welcoming you back. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We thank you for choosing our resort for your stay and also for providing us with your valuable feedback. It is an honor to note that you found our hotel to be excellent, liked the rooms and also the service extended by our team. Your appreciation is our greatest reward. It is our foremost priority to ensure that every guest has a wonderful stay and leaves with a good memory. On behalf of our team, we truly look forward to host you yet again as our esteemed guest. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you so much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Expedia. It is indeed a pleasure to note you felt the location to be convenient. We are also glad that you liked the service extended by our team. We have conveyed your appreciation to all our staff members who are extremely motivated as their efforts to make your stay a comfortable on has been achieved and so well appreciated. On behalf our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotel and most of all the service provided by our Staff members. With regards to taxi fares, we have noted your feedback and assure you that the same will be taken up on a serious note and actioned It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at jüSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Thank you for sparing your precious time to write your experience at Expedia. We are extremely glad to note that you liked the service and most of all the service provided by our team. We greatly appreciate your recommendation and On behalf of the team, we look forward for the delight of welcoming you back in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotels, Quality of food served, and the service provided by our team members. We thank you for sparing your precious time to write such positive words about our hotel in Hotels.com. On behalf of our team at juSTa, we look forward for the delight of welcoming you back. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Our team joins me in thanking for your gracious comments about our hotel and Staff members. We are honored to note that we were able to live up to your expectation on all the parameters during you stay at our hotel. We are happy to note you liked the hotels Amenities, quality of food served and also comfort provided by our team. Your appreciation plays a vital role in encouraging us to go the extra mile and ensure a wonderful experience to every guest We greatly appreciate your recommendation and look forward for the delight of welcoming you back. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to all our staff members who are highly motivated as their efforts are recognized and appreciated. It is our foremost priority to ensure that every guest needs and requirement are looked upon as an opportunity to go extra mile and serve to exceed their expectation. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Thank you for sparing your precious time to write your experience at Hotels.com. We are extremely glad to note that you liked the hotel and most of all the service provided by our team. We greatly appreciate your recommendation and On behalf of the team, we look forward for the delight of welcoming you back in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked the service provided by our Staff members. We have conveyed the same to them. We are truly pleased to read such detailed appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Thank you so much for taking out time to write such kind and positive review about product and service. It is indeed a pleasure to note that you liked our hotel, the amenities and the service provided by our team members. Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jüSTa, we once again thank you for your recommendation and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Thank you so much for taking out time to write such kind and positive review about product and service. It is indeed a pleasure to note that you liked our hotel, the amenities and the service provided by our team members. Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jüSTa, we once again thank you for your recommendation and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We sincerely thank you for sparing time to write your experience in Expedia. It is indeed a pleasure to know that you found our hotel to be value for money and liked the quality of food served and the service provided by our team. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you so much for choosing juSTa Hotels & Resorts and giving us opportunity to host you as our esteemed guest. We are indeed glad to note that you liked our hotel and its rooms. Food Quality – This is an important area where we are working to bring about positive changes. We have instructed our team to focus on the quality of food and if there is any delay in serving the dish the time taken to be informed to guest. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked the service provided by our Staff members. We have conveyed the same to them. We are truly pleased to read such detailed appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Hotels.com. It is indeed a pleasure to note you felt the location to be convenient. We are also glad that you liked the service extended by our team. We have conveyed your appreciation to all our staff members who are extremely motivated as their efforts to make your stay a comfortable on has been achieved and so well appreciated. On behalf our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in Expedia. We are happy to note that you found our hotel rooms to be tastefully decorated and liked the service provided by our team. We take this opportunity to thank you once again for your kind words of appreciation and recognition which plays a vital role in encouraging our team members. On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, It gives us immense pleasure to read such positive, kind and encouraging words about our hotel in Goa. We are extremely glad to note that we were exceeding your expectation on all the aspects. We are glad that you liked our breakfast variety, beautifully designed rooms, location of our hotel and the service extended by our team members. jüSTa believes in making every guest stay a memorable one by providing them highest quality of service. We greatly appreciate your recommendation and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We are extremely glad for your support and patronage. It gives immense pleasure to note that our motto to provide highest quality of service to every guest has been achieved. Our team members are tremendously motivated as their efforts are so well appreciated and recognized. We greatly appreciate your recommendation and On behalf of the team, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We thank you for giving us opportunity to serve you and it is indeed an honor to note that you liked our hotel, food quality and the service provided by our staff members. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent accommodation, food and warm and friendly service to all our guests I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. Our staff members are tremendously encouraged as their efforts are recognized and appreciated. We are delighted to note that juSTa will remain your choice of hotel on your future visits to Goa and we look forward to welcoming you back again. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in Hotels.com. We are happy to note that you found our hotel rooms to be tastefully decorated and liked the service provided by our team. We take this opportunity to thank you once again for your kind words of appreciation and recognition which plays a vital role in encouraging our team members. On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com

Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. We have investigated on the areas of concern highlighted by you. As such we were able to rectify and resolve on those points. Air conditioner - We were facing technical issue which has been resolved and it was rather unfortunate that you had to be at the receiving end of it. Our Personnel at the hotel have taken up as a process, to check Air conditioner in all the rooms on regular basis and we have arranged for inspection of the same by supervisors on regular basis going forward. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Manish Kumar Head of Operations jüSTa Hotels & Resorts gm.goa@justahotels.com