- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in the center of Palma next to major attractions. We stayed in 3 different rooms (over 5 nights, due to room availability) and the rooms away from the street are much quieter. One night we had a room on the street and it was noisy until 1:30 am at night and was hard to sleep. So I suggest you avoid rooms close to the street, if possible. Negative/Complaint -- On our first day, we were checking-in and the lady named Mariana was almost nasty and she threw a fit because we had 4 reservations -- we gave her printed copies of the reservations -- she just did not even bother to look at them and then she threw a fit about our reservations and when we tried to offer clarifications (we are not native Spanish speakers). It took us ~30 minutes to check-in along with some insults thrown at us in Spanish from this rude woman. Positive -- So we avoided this woman and everyone else was very nice and we had a pleasant stay at this hotel. The hotel itself was nice. So overall I do rate this hotel high, even though one Mariana (at the reception desk) was rude to us.