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Reviews of Triada Palm Springs, Autograph Collection by Marriott

4 out of 5
Triada Palm Springs, Autograph Collection by Marriott
640 North Indian Canyon Drive, Palm Springs, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 225 out of 443 reviews" "
Rating 8 - Good. 125 out of 443 reviews" "
Rating 6 - Okay. 61 out of 443 reviews" "
Rating 4 - Poor. 15 out of 443 reviews" "
Rating 2 - Terrible. 17 out of 443 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

lorie

Travelled with group
Liked: Amenities
Chanel was exceptional at check-in and assisted us with our room upgrade with efficiency and a big smile. I will stay here again. Lorie from Canada
Stayed 2 nights in Feb 2024
Response from Triada Palm Springs on 5 Mar 2024
Dear Lorie, Thank you so much for taking the time to rate us and review us so highly. We are happy that you enjoy your time with us and look forward to your return to desert again.

8/10 Good

Sara

Stayed 1 night in Dec 2023
Response from Triada Palm Springs on 5 Feb 2024
Dear Sara, Thank you for taking the time to review us and we look forward to your return in the future.

6/10 Okay

Patricia

Liked: Cleanliness
Disliked: Property conditions & facilities
I do not consider this hotel an Autograph Collection , it is not what I expected . It like a motel not even a Hotel .
Stayed 1 night in Jan 2024
Response from Triada Palm Springs on 5 Feb 2024
Dear Patricia, We apologize for not meeting your expectation and we thank you for choosing to stay with us.

10/10 Excellent

Rhett, Thousand Oaks

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great. Could use a little more pool service.
Stayed 1 night in Dec 2023
Response from Triada Palm Springs on 5 Jan 2024
Dear Rhett, Thank you for your high praise and we do apologize for the issue with the pool and will see what we can do to improve.

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from Triada Palm Springs on 5 Jan 2024
Dear Sandra, Thank you for taking the time to rate us so highly and we look forward to your return to the desert again in the future.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service
Area around stairs and door had large puddles after raining.
Stayed 1 night in Nov 2023
Response from Triada Palm Springs on 17 Nov 2023
Dear Anthony, I do apologize for the wet area but we are happy that you enjoyed your time with us.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay!
Everyone from Danielle to Ricardo to the valet made our stay at Triada memorable. We only had one night there..much to our dismay! The room was large and it was so very convenient having a full kitchen available to us. We loved the balcony and the beds were super comfortable. Would definitely stay again!
Stayed 1 night in Nov 2023
Response from Triada Palm Springs on 10 Nov 2023
Hello Deborah, Thank you so much for your great review & comments regards Danielle & Ricardo. We will share this review with both of them. We look forward to welcoming you back during your next stay.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Triada Palm Springs on 24 Oct 2023
Dear Mark,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Triada Palm Springs.

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is quite nice, room was comfy and cute. The area is great, downtown adjacent means walking to cool restaurants is a breeze.
Stayed 1 night in Oct 2023
Response from Triada Palm Springs on 16 Oct 2023
Dear Jorge,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Triada Palm Springs

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Triada Palm Springs on 5 Oct 2023
Dear Sandra, Thank you for taking the time to rate your time with us recently. We look forward to your future stay with us.

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first Palm Springs visit!
This was our first visit to Palm Springs and we were able to book the last room available. Although it was a quick trip, this small but tranquil hotel checked off all the “boxes” for our group of four. The staff was incredibly friendly and professional, the hotel modeled like a Spanish villa, the suite surpassed our expectations and the pool/bar was a perfectly quaint oasis.
Stayed 1 night in Sep 2023
Response from Triada Palm Springs on 25 Sept 2023
Dear Valerie, Thank you for such high praise and giving us a 10! We are pleased that you enjoy your time with us and that our staff made your stay with us better. We look forward to your return to the desert again.

6/10 Okay

Sierra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is cute but, it’s older and very beat up. Pool chairs stained and ripped up, the grounds are not kept up the grass is brown and patchy. Not what any of the other Autograph hotels experiences have been. It seemed very out of date and not up to the par with the other places. I will not stay here again. However the staff were all very nice and very helpful.
Stayed 1 night in Sep 2023
Response from Triada Palm Springs on 19 Sept 2023
Dear Sierra, I do apologize that we are lacking on the update on the property. We are planning to update the property in the future and planning are in the works. We hope that once it is done, you will give us a chance to make a better impression.

10/10 Excellent

roan

Stayed 1 night in Sep 2023
Response from Triada Palm Springs on 10 Oct 2023
Dear Roan,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.Thank you,Hotel Management Team

10/10 Excellent

thuraya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Triada Palm Springs on 11 Sept 2023
Dear Thuraya, Thank you for rating us so highly and we look forward to your return again to the desert.

6/10 Okay

Rosa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Triada Palm Springs on 11 Sept 2023
Dear Rosa, We do apologize for not hitting the mark for your recent stay with us. We hope to be able to improve should you choose to stay with us again.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Triada Palm Springs on 24 Aug 2023
Dear Brooke, Thank you for taking the time to rate us so highly and that you enjoyed your time with us. We look forward to your future return to the desert agian.

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect getaway! Love the hacienda feel. The cleanliness was amazing!
Stayed 1 night in Aug 2023
Response from Triada Palm Springs on 21 Aug 2023
Dear Claudia, Thank you so much for taking the time to review and rate us so highly. We are pleased that you enjoyed your time with us and we look forward to your return to the desert.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful! I am so glad I came across this hotel for a quick weekend getaway. The concierge, house keeping and valet were all so kind and attentive. It made me feel like I escaped to a place that wasn’t in California.
Stayed 1 night in Aug 2023
Response from Triada Palm Springs on 14 Aug 2023
Dear Valerie, Thank you so much for taking the time to rate and review us so highly. I am happy that you enjoy your time with us and was able to provide you a great time with us.

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities
Toilet wasn't flushing correctly. Got push back when I said I paid for breakfast when I made reservation, had to show them my receipt.
Stayed 2 nights in Aug 2023
Response from Triada Palm Springs on 9 Aug 2023
Hello Matthew, Thank you for your feedback. We deeply apologize regarding the toilet issues as well as having to show your receipt of purchasing breakfast. I will be sure to share your feedback with the entire team to ensure these are isolated issues moving forward.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Triada Palm Springs on 7 Aug 2023
Hello Angel, Thank you for your review. We appreciate your rating. Please feel free to let us know if there is anything we could have done better to enhance your stay. We look forward to welcoming you back whenever your travels bring you back to Palm Springs.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay but cannot wait to come back to stay a little longer! Beautiful rooms!
Stayed 1 night in Jul 2023
Response from Triada Palm Springs on 31 Jul 2023
Dear Heather, Thank you for your great review & feedback! We hope to see you again soon whenever your travels bring you back to Palm Springs!

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Triada Palm Springs on 31 Jul 2023
Dear Edith, Thank you so much for taking the time to rate us so highly and we are happy that you enjoy your time with us and look forward to your return in the future.

8/10 Good

Markus

Stayed 1 night in Jul 2023
Response from Triada Palm Springs on 16 Aug 2023
Dear Markus, Thank you for taking the time to rate us for your recent stay with us. And we look forward to your return again to the desert.

10/10 Excellent

Monique

Stayed 2 nights in Jul 2023
Response from Triada Palm Springs on 16 Aug 2023
Dear Monique, Thank you for the high rating and we hope to be able to continue to provide a wonderful service again.

8/10 Good

Wadiya

Stayed 1 night in Jul 2023
Response from Triada Palm Springs on 7 Aug 2023
Dear Wadiya, We are happy that you enjoyed your recent stay with us and we look forward to your return stay with us again.

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here two times. Both have been wonderful. This is a romantic, boutique style hotel with great service. The valet and front desk were great. Rooms are new and clean. The pools and ambience are great. You can really take the desert in and relax among the palm trees and beautiful architecture. The pools provide great views of the mountains and you can hear very pleasant music playing in the background. 10/10 for me. I’ll be back again soon. Thank you for a romantic getaway!
Stayed 2 nights in Jul 2023
Response from Triada Palm Springs on 5 Jul 2023
Dear Emanuel,Thank you so much for the great review! We are happy to be able to provide a romantic getaway for your stay with us and look forward to your return stay with us here in the desert again.Warmest regards,Triada Palm Springs

8/10 Good

Jamie

Stayed 2 nights in Jun 2023
Response from Triada Palm Springs on 11 Jul 2023
Dear Jamie, Thank you for taking the time to rate us and we are happy that you enjoy your stay with us, we hope to continue to improve and ensure the stay with us is as relaxing as possible.

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Triada Palm Springs on 20 Jun 2023
Hi Omar, Thank you for rating us so highly and we look forward to your return stay with us again.

10/10 Excellent

Raina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
This place was perfect! Clean and cozy loved it!
Stayed 1 night in Jun 2023
Response from Triada Palm Springs on 16 Jun 2023
Dear Raina, Thank you so much for taking the time to rate us and praising us so highly. We are happy to be able to make your stay wonderful and we look forward to your future stay with us again.

8/10 Good

Steven

Stayed 2 nights in Jun 2023
Response from Triada Palm Springs on 5 Jul 2023
Dear Steven, Thank you for taking the time to rate us and we look forward to your return to the desert again!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a getaway!!
Stayed 2 nights in Jun 2023
Response from Triada Palm Springs on 13 Jun 2023
Dear Christina,Thank you so much for the great review! We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back and we are happy to be your getaway here in the desert.Warmest regards.

8/10 Good

Amy

Stayed 3 nights in Jun 2023
Response from Triada Palm Springs on 12 Jun 2023
Dear Amy,We are so happy to hear that you enjoyed your stay with us and we can't wait to welcome you back on your next visit to the area.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Response from Triada Palm Springs on 9 Jun 2023
Dear Daniel, We are happy that you enjoyed your stay with us and taking the time to rate us so highly. We hope to see your return stay again.

10/10 Excellent

Jeffrey, San Marcos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice property with friendly and helpful staff. Lots of dining options within walking distance. We had a great time there!
Stayed 1 night in Jun 2023
Response from Triada Palm Springs on 8 Jun 2023
Hello Jeffrey, Thank you for your great review & feedback. We hope to see you again whenever your travels bring you back to Palm Springs!

10/10 Excellent

Lydia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful architectural buildings and grounds. Unfortunate that the property did not have guest parking and valet parking was a bit pricey.
Stayed 1 night in Jun 2023
Response from Triada Palm Springs on 5 Jun 2023
Dear Lydia, Thank you so much for rating us so high and i do apologize that the parking situation is not ideal.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Dogs friendly
Stayed 1 night in May 2023
Response from Triada Palm Springs on 11 May 2023
Dear David, Thank you so much for taking the time to rate us so highly, and we look forward to your future stay with us again.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is lovely and I understand it is an older, remodeled property so its not perfect. Our room was lovely. The vibe is great, the service is great. We were fortunate to have double doors to a patio. The door frame was broken and didn't quite close all the way. It locked but the door jamb was barely on the door. The area felt safe and I loved the patio. The kitchen is great but has extremely limited dishware/cookware so be prepared if you are planning on serious cooking. Huge fridge and the plan is to eat outside, no indoor table, not even a small side table. The shower. Again, I understand the uniqueness of the property but if you really like your showers.. then this isn't your place. It took approx. 10 minutes of running the shower to get hot water? And the water needs to be turned on while you are in the shower so, its either really messy or really cold. Keep in mind that rooms are likely not all the same. Some may have great showers? The property was very quiet and peaceful. The bedding is great, except for the pillows that need replacing badly. I drove to Target to get a new pillow. With all that said, it really is a lovely space. You don't need to valet, you can park down the block easily.
Stayed 5 nights in Mar 2023
Response from Front Desk Manager on 2 Apr 2023
Dear Wendy, Thank you for taking the time to write some of your thoughts about the Triada and how your stay with us was. We do appreciate all of our guest feedback good or bad that way it gives us a chance to improve in certain aspects of our hotel. We will be doing a renovation this year and we do hope when you find yourself back in Palm Springs that you do allow us to be your host again and this time have and even better experience. Best Regards,

10/10 Excellent

Michael

Stayed 1 night in Mar 2023
Response from Triada Palm Springs on 17 Apr 2023
Dear Michael, We are pleased that you enjoy your stay with us recently. We hope to continue to provide a great stay to your future with us should you return.

6/10 Okay

Brian S

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms looked great in pictures, but not so good in person. The hot tub was closed entire trip which was very disappointing. The staff was friendly and location was great but for the price we expected more.
Stayed 5 nights in Feb 2023
Response from Triada Palm Springs on 28 Feb 2023
Mr. Brian, Thank you for taking the time to share some feedback on your recent stay with us. I do apologize for the pools being down while you were here , this is something that does not happen often at all. Also we are entering the first stages of our remodel this year. We hope to see you back for this to enjoy our hotel in a new way. Thank you once again hope you have a great day. Best Regards,Chanel Gutierrez Front Desk Manager

10/10 Excellent

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spaces and the fireplaces!
Stayed 4 nights in Feb 2023
Response from Triada Palm Springs on 23 Feb 2023
Dear Peggy, Thank you so much for taking the time to rate us so highly. We look forward to your future stay with us and we hope to continue to provide you a wonderful stay.

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 2 nights in Feb 2023
Response from Triada Palm Springs on 22 Feb 2023
Dear Anonymous, In the effort to improve our services, i see you rate us as 6/10 if you don't mind please let us know where we can improve.

10/10 Excellent

Maura

Liked: Staff & service
I loved this hotel! It is charming in every way, the staff was wonderful, the location was perfect, we look forward to returning!
Stayed 4 nights in Jan 2023
Response from Triada Palm Springs on 8 Feb 2023
Thank you so much for your great review! We look forward to welcoming you back!

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Triada Palm Springs on 8 Feb 2023
Thank you for your great review!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint and tastefully maintained place. Not the regular big box Marriott property which is a nice change. Conveniently located to walk the business district and eateries. Highly recommend the place!!
Stayed 1 night in Jan 2023
Response from Triada Palm Springs on 10 Jan 2023
Thank you for your great review! We cant wait to welcome you back!

6/10 Okay

Jonathan

Travelled with group
Disliked: Staff & service, property conditions & facilities
MEH - Not Bad…
This hotel is fine. I wasn’t blown away but it’s fine. Could definitely use a remodel/upgrade in appliances etc
Stayed 4 nights in Dec 2022
Response from Triada Palm Springs on 10 Jan 2023
Thank you for your great feedback! I am happy to say we are on our way to update all rooms, lobby, & restaurant.

10/10 Excellent

Junwei, Lincoln

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine, except the valet parking is the only option.
Response from Triada Palm Springs on 10 Jan 2023
Thank you for your feedback!

6/10 Okay

Ashley, redondo beach

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is in desperate need of an upgrade and remodel. The jacuzzi wasn't working and was a really weird green color (this also was not disclosed when booking, so the staff did comp out the pet fee). The room itself was for handicapped people, which is fine, except for the fact that every time we showered, water got all over the floor and completely soaked anything in the vicinity. Whoever did the floor did not slope it correctly. Instead of things being fixed (scrapes, holes, etc.) they were sloppily patched. I would expect this at a 2-3 star hotel, not an Autogtaph hotel, which is supposed to be more upscale. The pool was not heated. The only option for parking is valet, which will cost $27 a day plus a tip each time they bring your car. There are no self-park options, even though on the website, it says that there are, so that was an unexpected cost. The food left a lot to be desired, as did the drinks. Overall, the staff was very nice and helpful, but because the facilities are not very clean (and jacuzzi not working), as well as a subpar room, I would not stay here again.
Response from Triada Palm Springs on 29 Dec 2022
Dear Ashley, We do apologize for the issues you are facing, we are planning update to the property and plans are in motion for the jacuzzi repair.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special shout out to Channel and Kevin for their special care and over the top service Scott and Gilbert were awesome too
Stayed 2 nights in Oct 2022
Response from Triada Palm Springs on 10 Oct 2022
Thank you for the great review, i will personally send this to our team so they can each see how great this is. We hope to see you again in the future!

10/10 Excellent

Iona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully laid out. The rooms are lovely and the entire hotel has a gorgeous Spanish decor. Everyone was very nice and helpful. I liked my stay very much.
Stayed 1 night in Sep 2022
Response from Triada Palm Springs on 3 Oct 2022
Thank you for the great review, we hope to see you again in the future.

10/10 Excellent

Debra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at this property. The staff were really great and helpful. Loved the pools and the bed was soo comfy. We will definitely come back soon.
Stayed 1 night in Sep 2022
Response from Triada Palm Springs on 26 Sept 2022
Dear Debra. Thank you so much for taking the time to write us a review, we hope to welcome you back again soon and continue to provide you with another wonderful stay.