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Reviews of BW Plus Flagler Beach Area Inn & Suites

2.5 out of 5
BW Plus Flagler Beach Area Inn & Suites
200 Flagler Plaza Dr, Palm Coast, FL

Reviews

7.8

Good

Rating 10 - Excellent. 345 out of 835 reviews" "
Rating 8 - Good. 239 out of 835 reviews" "
Rating 6 - Okay. 112 out of 835 reviews" "
Rating 4 - Poor. 75 out of 835 reviews" "
Rating 2 - Terrible. 64 out of 835 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was phenomenal!
Stayed 3 nights in Apr 2024

10/10 Excellent

marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Sidney L

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a bit slow.
Stayed 1 night in Apr 2024

8/10 Good

Racheal

Stayed 3 nights in Mar 2024

10/10 Excellent

Kayleigh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Staff was great! Hotel was older but clean.
Stayed 1 night in Apr 2024

6/10 Okay

Kacey

Travelled with family and small children
Liked: Staff & service
When we first got into the room it smelled like no one has opened the door for a year. We asked for sheets to be changed. It never happened. Other than housekeeping hotel was great. But we had to ask for towels every night toilet paper also. Never took trash we stayed for longer than a night and it was piled. The manager was amazing, and I'm sure would have fixed it but he was doing breakfast and cleaning himself down stairs. Pretty sad when I have to clean my own room at 10-11 pm after we are trying to have a vacation. And honestly we had a phone that belonged to them in our room probably the hair I found on the pillow was hers.
Stayed 6 nights in Mar 2024

6/10 Okay

Lloyd

Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with family
Great place to stay when traveling.
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 2 nights in Mar 2024

10/10 Excellent

Rebecca, Brunswick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet!
Stayed 1 night in Mar 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, straight shot to beach... With free parking at the beach.
Stayed 1 night in Mar 2024

8/10 Good

Charlene

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Mar 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in Feb 2024

2/10 Terrible

Fee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not friendly, rooms dirty, bags of garbage in hallway for long periods of time,
Stayed 2 nights in Jan 2024
Response from GM Jason on 29 Jan 2024
Dear Fee, I do apologize for the hotel not meeting/exceeding your expectations. We will work to correct the issue you experienced to help ensure a better stay for our future guests.Sincerely,Jason CampbellGeneral ManagerBest western Plus Flagler Beach

4/10 Poor

PATRICIA

Disliked: Cleanliness, property conditions & facilities
Think twice
we checked in and first thing we noticed was the floor by the air conditioner was soaking wet, the room had a musty smell. We were going to a concert, so had to leave and when we came back at 11pm the air wasnt working, told the desk and they had no where to move us. The next morning went to take a shower and there was a roach in the tub and mold on the edge of the tub. This is not what i expect from Best western plus....very disappointed. The manager did offer compensation, but doesnt take the place of the disappointment.
Stayed 1 night in Jan 2024
Response from GM Jason on 29 Jan 2024
Dear Patricia,I sincerely apologize for the multiple issues you faced during your stay. Your experience is not indicative of our usual standards, and I deeply regret the inconvenience. I appreciate your understanding regarding the compensation offered by the manager. Your feedback is invaluable, and we're committed to addressing these concerns promptly. If you decide to stay with us again, please contact me directly, and I'll ensure a more positive experience.Jason CampbellBest Western Plus Flagler Beach Area Inn & Suites

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Nancy, Salem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Sandi

Liked: Staff & service
Disliked: Property conditions & facilities
Side door was propped open late at night. Dog hair on carpets. No water pressure. Could not use hot and cold together, only one at a time in our particular room.
Stayed 3 nights in Jan 2024
Response from GM Jason on 19 Jan 2024
Dear Sandi, I do apologize for the hotel not meeting/exceeding your expectations. We will work to correct the issue you experienced as to help ensure a better stay for our future guest. Sincerely,Jason CampbellGeneral ManagerBest western Plus Flagler Beach Inn & Suites

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Initial check in was awful. should have been 3 and never was able to check in until 5:30 as employee at desk was extremely rude and nasty to myself and another customer. We were told she was fired the next morning, but who knows. TV didn't work, Tub didn't have a plug. Washer broken and overall cleanliness wasn't great. I will say the assistant manager did what she could.
Stayed 13 nights in Jan 2024
Response from GM Jason on 18 Jan 2024
Dear Tracy,I sincerely apologize for the difficulties you experienced during your stay, particularly with the initial check-in process and the behavior of the employee at the desk. Such incidents are not reflective of our usual standards, and I'm sorry for any inconvenience caused. I'm pleased to hear that the assistant manager attempted to address the issues.Your feedback is crucial, and we take it seriously. I'll ensure that the concerns you've raised are addressed with the appropriate staff to prevent similar incidents in the future. If you decide to stay with us again, please reach out directly, and we'll make every effort to provide a much-improved experience.Thank you for bringing these issues to our attention, and we appreciate your understanding.Jason CampbellGeneral ManagerBest Western Plus Flagler Beach Area Inn & Suites

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room
The pictures online lead you to believe the beach was walking distance, not true. It is several miles away. The breakfast was very good. You had to hold the handle down for the toilet to work properly. The bed squeaky. No freezer in the fridge.
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM Jason on 19 Jan 2024
Dear ,Thank you for your fantastic review! We're thrilled to hear that you had a 5-star experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay in the future.Warm regards Jason Campbell General Manager Best Western Plus Flagler Beach

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room #321 has constant water leaking from the tub faucet, so much water that humidity level is so high in the actual room that we had to keep the bathroom door shut at all times. The humidity in the bathroom got so high that counters were wet and baseboard fell off the wall. The bathroom sink had little water pressure when fully on. In the room, all the outlets are so loose they are practically falling out of the wall. This room needs serious attention and shouldn’t be rented out again until these issues are fixed.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty and horrible odor in the room , tub and wall almost in demolished and dirty with mold and bad odor , mattress nasty and order
Stayed 2 nights in Dec 2023

6/10 Okay

Liubov

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Ronny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Dec 2023

8/10 Good

Lindsey

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from GM Jason on 19 Jan 2024
Dear ,Thank you for your fantastic review! We're thrilled to hear that you had a 4-stars experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay in the future.Warm regards, Jason Campbell General Manager,. Best Western Plus Flagler Beach

6/10 Okay

Shawn

Travelled with family and small children
Liked: Staff & service
This was an alright hotel...not great, but not the worst road trip stop we've made. Staff was friendly, breakfast was alright.
Stayed 1 night in Nov 2023
Response from GM Jason on 6 Dec 2023
Dear Shawn,Thank you for taking time out of your busy day to review our property.We appreciate you complementing our staff on the hospitality they provided you during your most recent stay with us. We appreciate your business and look forward to seeing you again in the future.Sincerely,Jason CampbellGeneral ManagerBest Western Plus Flagler Area Inn & Suites

2/10 Terrible

Shirley

Stayed 1 night in Nov 2023
Response from GM Jason on 26 Dec 2023
Dear Shirley, I do apologize for the hotel not meeting/exceeding your expectations. We will work to correct the issue you experienced as to help ensure a better stay for our future guest. Sincerely,Jason CampbellGeneral ManagerBest western Plus Flagler Beach Inn & Suites

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dark parking lot
Stayed 3 nights in Nov 2023
Response from GM Jason on 6 Dec 2023
Dear Cynthia,Thank you for your 5-star experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay in the future.Warm regards, Jason Campbell General Manager Best Western Plus Flagler Beach

10/10 Excellent

Hulda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive and friendly.
Stayed 1 night in Nov 2023
Response from GM Jason on 17 Nov 2023
Dear Hulda,Thank you for your fantastic review! We're thrilled to hear that you had a 5-star experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay in the future.Warm regards, Jason Campbell General Manager, Best Western Plus Flagler Beach

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not go there again
The bedsheets were not changed, and there was some poop on it. The shower had mold in it. The checking clerk blue air into the card holder so she could open it and put the room keys him. She kept calling me, honey and sweetie, which she should’ve address me as Mr.
Stayed 2 nights in Nov 2023
Response from GM Jason on 17 Nov 2023
Dear Thomas, I do apologize for the hotel not meeting/exceeding your expectations. We will work to correct the issue you experienced as to help ensure a better stay for our future guest. Sincerely,Jason CampbellGeneral ManagerBest western Plus Flagler Beach Inn & Suites

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM Jason on 14 Nov 2023
Dear RachelThank you for your fantastic review! We're thrilled to hear that you had a 3-stars experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay in the future.Warm regards, Jason Campbell General Manager, Best Western Plus Flagler Beach

8/10 Good

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM Jason on 14 Nov 2023
Dear Alfredo,Thank you for taking time out of your busy day to review our property.We appreciate you complementing our staff on the hospitality they provided you during your most recent stay with us. We appreciate your business and look forward to seeing you again in the future.Sincerely,Jason CampbellGeneral ManagerBest Western Plus Flagler Area Inn & Suites

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM Jason on 14 Nov 2023
Dear Mary,Thank you for your fantastic review! We're thrilled to hear that you had a 5-star experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay in the future.Warm regards, Jason Campbell General Manager, Best Western Plus Flagler Beach

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms and hall smelled very musty. Pillows were lumpy. Mattress appeared to be well-used. Front desk staff also cleaned rooms. Landscaping couple be improved…needs to be weeded.
Stayed 2 nights in Nov 2023
Response from GM Jason on 5 Nov 2023
Dear Anonymous, I do apologize for the hotel not meeting/exceeding your expectations. We will work to correct the issue you experienced to help ensure a better stay for our future guests.Sincerely,Jason CampbellGeneral ManagerBest western Plus Flagler Beach

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Stayed 1 night in Oct 2023
Response from GM Jason on 2 Nov 2023
Dear CherylThank you for your positive feedback. We're glad you found our Best Western Plus Flagler Beach convenient, our staff pleasant, and our facilities clean. We look forward to seeing you again in the future.

10/10 Excellent

Ned

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from GM Jason on 2 Nov 2023
Dear Ned,Thank you for your positive feedback. We're glad you found our Best Western Plus Flagler Beach convenient, our staff pleasant, and our facilities clean. We look forward to seeing you again in the future.

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Killed a cockroach on the bathroom counter. The bottom seal on the toilet is broken the toilet rocks back and forth and the bathroom smells. The main light in the bathroom was flickering and the second bulb had been removed. The bathroom sink had almost no water flow. Luckly the shower was fine. The luggage cart, one tire was flat. This is not a Best western plus this is a best Western - .also some one had spilled ice cubes in the elevator. I told the single person help about it and that the floor was wet and slippery an hour later when I went down nothing had been done yet. She appeared to be only one on duty and was over whelmed with calls. Poorly managed facility. Room 331 Oct. 21;2023
Stayed 1 night in Oct 2023
Response from GM Jason on 23 Oct 2023
Dear Michael, I do apologize for the hotel not meeting/exceeding your expectations. We will work to correct the issue you experienced to help ensure a better stay for our future guests.Sincerely,Jason CampbellGeneral ManagerBest western Plus Flagler Beach

8/10 Good

richard

Stayed 1 night in Oct 2023
Response from GM Jason on 5 Nov 2023
Dear Richard,Thank you for your fantastic review! We're thrilled to hear that you had a 4-stars experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with another outstanding stay in the future.Warm regards, Jason Campbell General Manager, Best Western Plus Flagler Beach

10/10 Excellent

nena, Knoxville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upset that the room i reserved was given to someone else altho i paid in advance. The desk clerk was so helpful and got me anorher room right away. He was great.
Stayed 1 night in Oct 2023
Response from GM Jason on 23 Oct 2023
Dear Nena,Thank you for sharing your experience with us, and we're sorry to hear about the issue with your reserved room. We understand your frustration, and it's wonderful to know that the desk clerk was so helpful and promptly secured another room for you. Providing excellent service is our priority, and we're glad to hear that he was great in resolving the situation.We apologize for any inconvenience you faced, and we appreciate your understanding. If you have any further concerns or specific preferences in the future, please do not hesitate to reach out to us.Thank you for choosing our hotel, and we look forward to the opportunity to provide you with a more seamless and enjoyable stay on your next visit.Warm regards,Jason CampbellBest Western Plus Flagler Beach

6/10 Okay

Jacob

Stayed 1 night in Oct 2023
Response from GM Jason on 13 Oct 2023
Dear Jacob,Thank you for taking time out of your busy day to review our property.We appreciate you complementing our staff on the hospitality they provided you during your most recent stay with us.. Our staff works hard to keep the property clean and do so with maintaining a sunny demeanor. We appreciate your business and look forward to seeing you again in the future.Sincerely,Jason CampbellGeneral ManagerBest Western Plus Flagler Beach

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good Not to many hotels do biscuits and gravy Sausage links and patties Eggs and waffles
Stayed 1 night in Oct 2023
Response from GM Jason on 12 Oct 2023
Dear Michael,We're delighted to hear that you enjoyed our breakfast offerings, which included biscuits and gravy, sausage links and patties, eggs, and waffles. Providing a diverse and satisfying breakfast experience is important to us, and your positive feedback is truly appreciated.Thank you for choosing Best Western Plus Flagler Beach, and we hope to welcome you back for another enjoyable stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know, and we'll do our best to exceed your expectations once again.Warm regards,Jason CampbellGeneral Manager, Best Western Plus Flagler Beach Area Inn & Suites

4/10 Poor

william

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
There were multiple issues. There was eaten chicken bones and dishes outside the door. There was a washcloth draped over shower. The bedspread was tossed all over.
Stayed 1 night in Oct 2023
Response from GM Jason on 11 Oct 2023
Dear William,We sincerely apologize for the multiple issues you encountered during your stay. What you described is not up to our usual standards, and we take your feedback seriously.Your concerns about the cleanliness of our premises are indeed valid, and we will address these issues immediately with our housekeeping team to ensure a more pleasant and comfortable experience for our guests.We appreciate your feedback, and we hope you'll consider giving us another chance to provide you with a much-improved stay. Please don't hesitate to reach out to us directly if you have any specific requests or concerns for your next visit.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and ample breakfast
Stayed 1 night in Sep 2023
Response from GM Jason on 10 Oct 2023
Dear Mark,We're thrilled you enjoyed our breakfast, friendly service, and clean accommodations during your week-long stay. Your praise means a lot to us, and we're delighted to hear that Best Western Plus Flagler Beach Area Inn & Suites was your best hotel stay ever!We can't wait to welcome you back for another fantastic experience. Your satisfaction is our top priority, and we look forward to exceeding your expectations once again.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect condition
Stayed 1 night in Sep 2023
Response from GM Jason on 10 Oct 2023
Dear, LucasWe're thrilled you enjoyed our breakfast, friendly service, and clean accommodations during your week-long stay. Your praise means a lot to us, and we're delighted to hear that Best Western Plus Flagler Beach Area Inn & Suites was your best hotel stay ever!We can't wait to welcome you back for another fantastic experience. Your satisfaction is our top priority, and we look forward to exceeding your expectations once again.

8/10 Good

Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM Jason on 26 Sept 2023
Dear Ala,Thank you for your positive feedback. We're glad you found our Best Western Plus Flagler Beach convenient, our staff pleasant, and our facilities clean. We look forward to seeing you again in the future.