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Reviews of San Juan Motel

2.5 out of 5
San Juan Motel
191 East Pagosa Street, Pagosa Springs, CO

Reviews

6.0
Rating 10 - Excellent. 89 out of 513 reviews" "
Rating 8 - Good. 115 out of 513 reviews" "
Rating 6 - Okay. 109 out of 513 reviews" "
Rating 4 - Poor. 101 out of 513 reviews" "
Rating 2 - Terrible. 99 out of 513 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in May 2024

4/10 Poor

Rose

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property needs attention. Heater didn’t work. Host was very kind and brought us space heater. Very small amount of toilet paper and no extra. TV a joke. Every time we turned it on it would immediately turn off. Guide would have been helpful too.
Stayed 1 night in May 2024

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Dayon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unclean, unsafe, unheated, and disgusting.
Stayed 1 night in May 2024

2/10 Terrible

CARMEN, Durango

Stayed 1 night in Apr 2024

6/10 Okay

Donneta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room had not been cleaned…apparently for quite awhile. Bathroom floor was so dirty and we’re not sure the bed linens had been changed. They did give us another room that was better. Continental breakfast was good.
Stayed 1 night in Apr 2024

4/10 Poor

Charles

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Motel was what I expected. Cheap & no-frills. Water pressure was terrible & no hot water. Came off of 4 days of backpacking, so I really needed a hot shower. Hot water temp was about body temperature. Otherwise, it's a bed and was pretty clean. For less than $100 total per night, pretty decent place to crash out on a road trip. Fix the hot water & I'd have been happy.
Stayed 1 night in Apr 2024

10/10 Excellent

Stefanie, Pagosa Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has a lot to offer. Close to river in the mountains. Great price for all that they offer.
Stayed 2 nights in Mar 2024

4/10 Poor

Kris

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went into our room and it hadn’t been cleaned. We got another room - only halfway clean. Woke up and no hot water - totally cold, not even warm. Called at 6:30 am - finally left at 9 - still no hot water. I know it was a cheap room, but you should get hot water. That should be a part of paying for a room. Heater hardly worked. Wish Expedia would reimburse me!! Lesson learned.
Stayed 1 night in Apr 2024

4/10 Poor

hollis

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
This property is clean, quiet, and safe. We enjoyed our stay and would visit again if in the area
Stayed 1 night in Mar 2024

10/10 Excellent

Carla

Stayed 1 night in Mar 2024

2/10 Terrible

Jesus

Stayed 1 night in Mar 2024

8/10 Good

Soledad

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Jessica

Stayed 1 night in Mar 2024

4/10 Poor

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool property, by the river. The staff was amazing. Everything was super clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremie

Stayed 1 night in Mar 2024

4/10 Poor

Monica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The sheets were dirty, it was cold and had to go buy an extra blanket, there was no blow dryer and checkout was earlier than most places. But the staff was helpful and fixed all of those issues.
Stayed 1 night in Feb 2024

4/10 Poor

Jerome

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Good location, had access to everything in walkable distance. When we got to our room it wasn’t ready so we literally watched them clean it in front of us, in which I assumed they didn’t have another room clean. Poor management with room we received. Only 3 people including us were roomed right next to each other so we heard everything going on since the walls were so thin. Overall it was a poor experience but I guess you get what you pay for. We will probably never stay at this motel again nor will we recommend it to others.
Stayed 2 nights in Feb 2024

4/10 Poor

Matt

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non-existent front desk staff. Room carpets dirty and not vacuumed Disgusting bathrooms Walls and trim damaged and scuffed Weird/sketchy patrons You normally get what you pay for, but I expect much more for something that's $100 per night
Stayed 1 night in Feb 2024

6/10 Okay

Silvia, Albuquerque

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice staff and helpful.
Stayed 2 nights in Jan 2024

8/10 Good

David

Stayed 3 nights in Dec 2023

2/10 Terrible

Tsabetsaye

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
While I was sleeping the office had given my room to another customer so at 7 in the morning while I was getting ready people walked into my room so yeah I would not recommend this place I will definitely not be staying here ever again and they need to upgrade the mattresses they felt like they haven’t been changed ever worst stay I’ve ever had in Pagosa by far.
Stayed 1 night in Jan 2024

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no heat in the room. -5 degrees outside and no heat. We froze our butts off. Their response in the morning was: oh, he didnt give you a space heater? No breakfast. Not even coffee at 7am. Most certainly will not be staying there again.
Stayed 1 night in Jan 2024

2/10 Terrible

Lindsay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the dirtiest motel I have ever stayed in. The room appeared as though it had not been cleaned at all. The sink leaked all over the floor every time it was turned on. We checked in late and could not get ahold of anyone to switch rooms.
Stayed 1 night in Jan 2024

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no heat in the rooms and this place is in the mountains in winter. We slept in the truck and didn't use their facilities. There was no one on the property to report it to as well as the next morning at check out. We tried asking for a refund but the owner has been dodging all attempts. Never again.
Stayed 1 night in Dec 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack Luster
I don't like to give bad reviews.... but this place was the dumps. The TV didn't work and the room was unclean. Also one of the beds the springs were totally shot. Probably worst motel I've stayed at :-/ On the bright side ... staff was friendly and breakfast was okay.
Stayed 1 night in Dec 2023

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Jeffery

Stayed 1 night in Dec 2023

6/10 Okay

Graham

Travelled with family, Travelled with pets
Disliked: Amenities
Property is in a very good location. Water pipes froze so did not have water for the first day.
Stayed 2 nights in Dec 2023

4/10 Poor

Misty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Gray

Travelled with family, Travelled with family and small children
Loved that it was a spacious cabin…. We enjoyed our stay over Christmas and it didn’t make us feel like we were in a hotel room
Stayed 4 nights in Dec 2023

2/10 Terrible

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place should be closed down. The poor staff at the office had no heat. We were in #46 Room was bad...bad..bad... mattresses are sketchy, luckily we had our own pillows and blankets. Bathroom was so bad, toilet stopped working and we didnt use shower. We unplugged fridge as it was making a sketchy sound. Only nice thing is location and price... I would never stay again.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Room was dirty, water did not work in the morning, no coffee or breakfast available even though it was advertised.
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is undergoing a renovation. There were some issues while we were there but they are being fixed room by room. The staff was very accommodating and helped us with everything we needed. The “continental breakfast” is cereal. But there are fantastic breakfast places very close within walking distance.

2/10 Terrible

Shyla

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Oh where do I start. We had to go buy sheets to throw away to put over the bed. We walked into our room and a workers cleaning gloves with actual crap were in the middle of the floor. This place was utterly disgusting and if I didn't just need it for a quick sleep I would have walked out. Absolutely disgusting.
Stayed 1 night in Nov 2023

4/10 Poor

Kristen

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The young man at the front desk was wonderful and tried to help, but we found ourselves in a tough spot. We booked a cabin: it was absolutely freezing, the gas heater did not heat properly, and the heater put out gas fumes that made us ill. The man at the front desk understood our difficulties and put us in a room in the motel. This room was warm, clean, modest but fine. Apparently the motel is in the midst of remodeling. They have a long way to go, but the property is in a great location and could be very charming.
Stayed 1 night in Nov 2023

2/10 Terrible

Kristen

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Only like was Patrick and his dog Naula. If not for him we would have found other accommodations. I've stayed in dozens of hotels and this was the worst. Having space heaters as the only heat source is not only unsafe but I believe illegal. The room smelled moldy and we couldn't open the door without significant force. It also didn't lock properly. Patrick was wonderful and was able to put us in a room with heat. But the whole property needs a total renovation.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Stephen

Liked: Staff & service, room comfort
Simple and inexpensive
Arrival experience was excellent, fast checking and friendly staff. Room was dated and the shower drained slower than ideal but the price was low. Thermostat on wall was inoperable, radiator under window gave some warmth on a cold night. Easy walking to restaurants and bars, very short walk to river and mule deer in parking lot were a bonus!
Stayed 2 nights in Oct 2023
Response from asif on 7 Nov 2023
Thank you sir for your valuable feedback. I'm Really sorry for any inconvenience you had while staying with us, we will definitely improve our service quality and the next time you stay with us you won't have any problem.thank you,San Juan motels and cabin.

4/10 Poor

Larry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looked like a vagrant was in one of the rooms telling me not to park my truck in front of his room? right after the Manager told me to park their. RENOVATION TIME for this place , actually 10 years ago.
Stayed 1 night in Oct 2023

2/10 Terrible

debra

Stayed 1 night in Feb 2023

2/10 Terrible

Henry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lady at the desk was nice, but the motel itself was not in good shape. Shower never seemed to get warm, and the drain was backed up. Heater kept the room too warm and mysteriously switched to too cold without changing any settings. Fridge wouldn’t stop making noise and the walls were paper thin so you could hear your neighbors every move. Cobwebs (outside) and mold (bathroom) were noticed. Breakfast was a small selection of Walmart brand yogurt, Walmart brand cereal, and clementines that looked old.

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our heat didn’t function with temperatures in the 30’s at night. The shower didn’t drain properly. The toilet was falling through the floor.

8/10 Good

Jennifer

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in a family cabin. We only had half of the cabin since there were just two of us, plus our dog, but it was nice to not have anyone in the adjacent room. The cabin was cute and we liked the space between cabins, along with the grassy area between the cabins and Hwy160. The heat worked well, there was plenty of hot water, and the mini fridge kept our drinks and food cold. The beds were not comfortable and the toilet handle was broken, but those were our only two complaints. Oh, and it would have been nice to have a place to dump our trash since they didn't provide room cleaning during our stay. It was only two nights, so no big deal. Overall, we thought it was a decent place for a decent price.
Stayed 2 nights in Oct 2023

8/10 Good

Madeline K

Liked: Staff & service
Disliked: Amenities
Basic. Ok for one night
Stayed 1 night in Oct 2023

6/10 Okay

Grace

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023