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Reviews of Sandman Signature Ottawa Airport Hotel

3.5 out of 5
Sandman Signature Ottawa Airport Hotel
250 West Hunt Club Road, Ottawa, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 658 out of 1117 reviews" "
Rating 8 - Good. 276 out of 1117 reviews" "
Rating 6 - Okay. 95 out of 1117 reviews" "
Rating 4 - Poor. 49 out of 1117 reviews" "
Rating 2 - Terrible. 39 out of 1117 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet, clean, and comfortable beds.
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 13 May 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

10/10 Excellent

Gaynor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent shuttle service
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 7 May 2024
Thank you for your candid review of Sandman Signature YOW. We are glad to hear that you liked our shuttle service

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. I plan to stay here for future visits to ottawa.
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 6 May 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 Excellent

Elisa

Business traveller
Liked: Cleanliness, staff & service
Great location Clean property With EV charging
Stayed 2 nights in May 2024
Response from Sandman Signature Ottawa Team on 5 May 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

2/10 Terrible

Stephanie Di

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les lits étaient beaucoup trop mou. Très inconfortable. Déçu pour le prix.
Stayed 2 nights in May 2024
Response from Sandman Signature Ottawa Team on 4 May 2024
Thank you for your review of Sandman Signature YOW. It is always a great disappointment to hear of a guest that was not satisfied with their stay. We would love to welcome you back and make your stay more memorable

8/10 Good

Jonas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 2 May 2024
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.

8/10 Good

Thuy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel is nice and is located in a very centralized area with lots of restaurant choices and is 4 mins from a Costco which I enjoyed and of course the hotel is close to the airport so a good add. However where I have to complain is the housekeeping of our rooms. I had toilet flushing issues which I reported and was told that a service person would come and they didn't. Following that my room serviced even though I requested for it 2 days in a row. This hotel will not automatically provide housekeeping service, you can replenish amenities or you have to request full house keeping at their front desk. I found this weird and very not efficient. I asked for robes and refills of supplies but never got delivered and each time I needed to call down 2 or 3 times.
Stayed 4 nights in Apr 2024
Response from Aj on 3 May 2024
Hi,Thank you for your feedback, We sincerely apologize for the inconveniences you had to face and we have taken all measure to address the issues mentioned.We certainly would like to host you again and serve you better in your future trip to Sandman Signature Ottawa!Regards,Ahmed JavedDOO

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Sandman Team on 30 Apr 2024
Thank you for choosing our hotel and for taking the time to share your experience with us. We are delighted to hear that you had a pleasant stay.

8/10 Good

Mr. Peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aj on 29 Apr 2024
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

10/10 Excellent

Efe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Aj on 29 Apr 2024
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Sandman Signature Ottawa Team on 24 Apr 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer.

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There could be more gym equipment and included breakfast. Road noise was a little loud
Stayed 1 night in Apr 2024
Response from Aj on 25 Apr 2024
Thank you for your feedback! We appreciate your suggestions regarding the gym equipment and breakfast options. We'll definitely take them into consideration for future improvements. As for the road noise, we apologize for any inconvenience caused. We'll look into ways to mitigate that issue to ensure a more peaceful stay for our guests. Your input helps us enhance the experience for everyone. We hope to welcome you back soon!

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable stay on my business trip
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 24 Apr 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer.

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness, staff & service
Overall, our stay was great. There was a couple of small issues in the first room such as the toilet not flushing, so we requested to move into a new room as we hadn't settled in yet; this request was fulfilled without hesitation and our new room was good. The hotel and room were clean and had an acceptable amount of amenities, towels and blankets. Our only issue was regarding the wifi and how their TV's operate. The signal throughout the hotel was fair, and at best, mediocre in the room. The signal was very temperamental and there are no apps on the TV, so you are expected to use your own accounts, such as Netflix, which is fine, but we were only able to access it via a Google Chromecast, which worked maybe half of the time we attempted. We were there for my son’s soccer tournament, and would have appreciated being able to enjoy a movie during the little downtime we had all weekend, instead of needing to constantly troubleshoot the TV. We ended up just watching a movie from my laptop. The manager at checkout was very kind and showed sympathy towards our experience. We would stay here again, but hopefully they address the wifi issues before we do!
Stayed 2 nights in Apr 2024
Response from Sandman Signature Ottawa Team on 25 Apr 2024
We appreciate you taking the time to leave a thorough review for Sandman Signature YOW and are delighted to hear that you and your family enjoyed your stay. We sincerely apologies for all the inconvenience you had to face. we will discuss all the issues with the front desk department and work hard on it

8/10 Good

Dinah

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Sandman Signature Ottawa Team on 9 May 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

2/10 Terrible

khaleel

Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 5 May 2024
Thank you for your review of Sandman Signature YOW. It is always a great disappointment to hear of a guest that was not satisfied with their stay. We would love to welcome you back and make your stay memorable.

10/10 Excellent

Firas, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the steakhouse in Hotel very unprofessional
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 15 Apr 2024
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.we do apologise for the inconvenience you encountered. we would love to welcome you back and make your stay more memorable.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom suite is perfect with a separate living room and kitchenette. Love the Chop restaurant for late dinner.
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 15 Apr 2024
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and pillows. Very clean and new. Wasnt a big fan of the fancy bathroom sink.
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 15 Apr 2024
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.

8/10 Good

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient when driving. Lots of parking.
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 15 Apr 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 Excellent

Anna Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful hotel and the staff was extremely helpful.
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 17 Apr 2024
Thank you for taking the time to leave a review of the Sandman Signature YOW.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 10 Apr 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 Excellent

Christa

Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 10 Apr 2024
The management of Sandman Signature YOW appreciates you choosing to stay with us and taking the time to leave feedback on your trip

8/10 Good

Dominique, Gatineau

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed our stay but the chop was closed in the am with no notice for lack of staff... but we took a walk to Cora bed was slanted to the middle but we still got a nice night of sleep and staff was verry nice :)
Stayed 1 night in Apr 2024
Response from SAK on 8 Apr 2024
Thank you for your feedback, We do apologize for the inconvenience!

10/10 Excellent

Allison

Stayed 1 night in Apr 2024
Response from Aj on 29 Apr 2024
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aj on 29 Apr 2024
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was so hot!!! Even after we turned the heat off, even opened a window and put the AC on. The vent was not working. It was a very uncomfortable evening. Very unfortunate because its very nice and the staff where amazing! Sooo uncomfortable though. Unfortunately we'll never stay again
Stayed 1 night in Apr 2024
Response from SAK on 8 Apr 2024
Hello,We apologize for the inconvenience you may have experienced during your stay.

10/10 Excellent

Jefferson

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SAK on 8 Apr 2024
Thank you for your feedback !

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for business travel
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 3 Apr 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 Excellent

Renz Jerome

Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 24 Apr 2024
Thank you for taking the time to review Sandman Signature YOW.

6/10 Okay

Nicole

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 3 Apr 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

4/10 Poor

Stephanie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 3 Apr 2024
Thank you for your review of Sandman Signature YOW. It is always a great disappointment to hear of a guest that was not satisfied with their stay. we would love to have you back and make your stay more memorable.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Everyone was very helpful. Would definitely stay here again
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 1 Apr 2024
We appreciate you taking the time to review Sandman Signature YOW and are delighted to hear that you and your family enjoyed your stay

10/10 Excellent

Stephanie, St. Regis Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received an upgrade for being a VIP member. Great hotel. Will stay here again.
Stayed 1 night in Mar 2024
Response from SAK on 1 Apr 2024
Thank you for your kind feedback , We look forward to hosting you again!

6/10 Okay

Eric

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Didn't receive any of the VIP benefits. The room wasn't super clean (seemed like it needed a vacuuming and the walls needed to be wiped down). Towels and bedding were all clean and comfortable. Decor is really nice throughout the hotel.
Stayed 2 nights in Mar 2024
Response from Aj on 1 Apr 2024
Hi,We sincerely apologize for the disappointing experience you encountered during your recent stay at Sandman Signature Ottawa Airport Hotel. It deeply concerns us to learn that you did not receive any of the VIP benefits and that the cleanliness of your room did not meet our usual standards.Your feedback regarding the cleanliness of the room, particularly the need for vacuuming and wiping down of walls, has been duly noted, and we assure you that we will address these issues promptly with our housekeeping team to ensure such lapses are not repeated in the future. We are, however, glad to hear that you found our towels and bedding to be clean and comfortable, and that you appreciated the decor throughout the hotel.Please accept our sincerest apologies for any inconvenience caused during your stay. We genuinely value your feedback as it helps us improve our services for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you rightfully deserve.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Warm regards,Ahmed JavedDirector of Operations Sandman Signature Ottawa

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, convenient property
Stayed 2 nights in Mar 2024
Response from Sandman Signature Ottawa Team on 31 Mar 2024
We appreciate you taking the time to review Sandman Signature YOW and are delighted to hear that you and your family enjoyed your stay

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 2 Apr 2024
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property

10/10 Excellent

Sheri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport.
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 31 Mar 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good value and great customer service.
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 30 Mar 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

2/10 Terrible

Rosario

Disliked: Property conditions & facilities
Many cockroaches in the bathroom and bed sheets very itchy. They did nothing about it. They said “we will tell housekeeping”. I took videos and showed them.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Dear Rosario, thank you for your comment. We had your room immediately inspected by our trusted extermination partner and can confirm that there are no cockroaches. My apologies for the inconvenience you encountered during your stay, we wish we could have had the opportunity to make it more enjoyable.

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed there the last 2 years for 14 nights each for business and have never been disappointed. Great staff and convenient location.
Stayed 14 nights in Feb 2024
Response from Sandman Signature Ottawa Team on 21 Mar 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

10/10 Excellent

ROBERT, EAST HILLS

Stayed 2 nights in Mar 2024
Response from Sandman Signature Ottawa Team on 10 Apr 2024
Thank you for taking the time to leave a review of the Sandman Signature YOW.

10/10 Excellent

Eiad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are top notch and very accommodating….(Samir in particular). Will definitely be back.
Stayed 3 nights in Mar 2024
Response from Management Team on 20 Mar 2024
We are glad to hear that you enjoyed your stay and hope you will continue to stay at the Sandman Signature YOW.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
great stay. great location
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 21 Mar 2024
We are happy to hear that all aspects of your stay were enjoyable and we hope the next time you are in Ottawa you will stay with us once again

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The fellow on the desk was friendly facility is quiet
Stayed 2 nights in Mar 2024
Response from Sandman Signature Ottawa Team on 17 Mar 2024
We are happy to hear that all aspects of your stay were enjoyable and we hope the next time you are in Ottawa you will stay with us once again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 18 Mar 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Mar 2024
Response from GM on 8 Apr 2024
Thank you for rating your stay. We would love to know how to earn the perfect rating!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location....been here multilple times!
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 17 Mar 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are always comfortable. Rooms are super clean. Has been a great stay every time. Booked a room already a month from now before I go to Mexico.
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 17 Mar 2024
The management of Sandman Signature YOW appreciates you choosing to stay with us and taking the time to leave feedback on your trip.