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Rating 10 - Excellent. 1099 out of 1858 reviews" "
Awful. Called them and Expedia 3 days before my trip and explained that my flight was moved a day. Tried to move my reservation and they said they would return to me. Finally when they did they explained that it couldn’t be moved because it was within 24 hours of my reservation. They are charging me for a room I don’t have. Booked elsewhere for tomorrow. I would go there even if it was free.
Daniel
Stayed 1 night in Apr 2024
Response from Camila | Reservations Manager on 2 May 2024
Good morning Daniel and thank you for your feedback. Unfortunately, we at a hotel level cannot make changes to reservations booked via a third party website, like Expedia. The terms and conditions you accept when booking a room are Expedia's. I do apologize for any inconvenience this might have caused.
There is no pathway for this location. Its very difficult if you want to walk-through the road as there no pathway for pedestrian. And its not worth paying for this hotel without any free breakfast. Very limited access. I would never suggest this hotel
James
Stayed 3 nights in Apr 2024
Response from Martina - Reservations Coordinator on 24 Apr 2024
Hello James,Thank you for your review. We are sorry to hear that you did not find getting to our location accessible enough for your stay. As for the breakfast not being complimentary, unfortunately we do not provide complimentary breakfast as it is not part of the Hilton Garden Inn brand standards. We hope to see you again for another chance to make your next stay better and brighter.
Excellent for what I needed. Quiet, clean, spacious. The shuttle was convenient and on time. The only thing I didn’t like was that I wasn’t reminded that I had the breakfast option included and I almost missed.
Fabiola
Stayed 1 night in Apr 2024
Response from Martina - Reservations Coordinator on 22 Apr 2024
Hi Fabiola,We are so glad you enjoyed the amenities of our property during your stay! we hope you were able to enjoy our breakfast options once you realized you had complimentary breakfast included in your reservation. We hope to see you again soon!
Response from Martina - Reservations Coordinator on 19 Apr 2024
Hi Sally,We are glad to hear you enjoyed your stay with us! We pride ourselves on our friendly staff and extra clean rooms and we are glad to see our teams hard work does not unnoticed. We look forward to hosting you again in the future!
8/10 Good
ritchie
19 Apr 2024
ritchie
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 22 Apr 2024
Hi Ritchie,We are glad you enjoyed your stay with us! Hope to see you again soon.
Response from Martina - Reservations Coordinator on 18 Apr 2024
Hi Karen,Thank you for your review, we hope to see you again soon for another enjoyable stay!
8/10 Good
Cheska
Travelled with family
14 Apr 2024
Liked: Amenities
Everything was great. Big rooms. Front desk was super helpful. Clean. Restaurant was good, reasonable and had a great wait staff. A little disappointed the pool and fitness area was closed and we were not made aware before check in, but it’s a nice hotel.
Cheska
Stayed 3 nights in Apr 2024
Response from Martina - Reservations Coordinator on 15 Apr 2024
Hi Cheska,We are so glad you enjoyed your stay with us! We are sorry to hear you did not see the renovation warning on Expedia's partner site for our property. We hope to see you again once our pool area is re-opened and modernized.
8/10 Good
Suyen
14 Apr 2024
Liked: Cleanliness, staff & service
It was nice to have a room on the main floor at the end of the hall but it seemed to put us right in the path of all the commotion of the renovations that was taking place. The early morning noise of raised voices and the movement of furniture, equipment and stuff was disturbing to our sleep and comfort.
We also had to deal with the uncomfortable temperature in the hallway from the outside door being left open for far too long far too often.
The room itself was spacious and well kept.
It would be very thoughtful of the franchise to offer a discount during these times of inconvenience.
Suyen
Stayed 3 nights in Apr 2024
Response from Martina - Reservations Coordinator on 15 Apr 2024
Hi Suyen,We are sorry to hear the commotion and many other factors did not allow you to have a fully enjoyable stay while you were here. We are happy to hear that your room was spacious and clean. We hope upon your next visit, your stay will be more quiet and pleasant!
Response from Martina - Reservations Coordinator on 15 Apr 2024
Hi Jason,We are glad to hear that our wonderful team made your stay even more enjoyable! We hope to see you again soon!
6/10 Okay
Tom
Travelled with family
14 Apr 2024
This hotel needs new beds and awful there is no type of breakfast for a hotel over $300
Tom
Stayed 1 night in Apr 2024
Response from Martina - Reservations Coordinator on 15 Apr 2024
Hi Tom,We are sad to hear you did not have a comfortable stay with us! We are currently undergoing renovations and updating the whole building. As for breakfast, options are available daily starting at 6am at a cost, as Hilton Garden Inns do not have complimentary breakfast as a brand standard. We hope to see you again soon!
8/10 Good
Jeremy
10 Apr 2024
Jeremy
Stayed 1 night in Apr 2024
Response from Martina - Reservations Coordinator on 30 Apr 2024
Thank you for your review! We are glad you enjoyed your stay with us.
Response from Martina - Reservations Coordinator on 8 Apr 2024
Hi Harold! We are so happy to hear that you enjoyed the cleanliness we pride ourselves with and in turn your stay. We hope to see you for your next trip to Ottawa!
8/10 Good
Jim
4 Apr 2024
Jim
Stayed 1 night in Apr 2024
Response from Martina - Reservations Coordinator on 24 Apr 2024
Hi Jim,We are glad you enjoyed your stay with us! We hope to see you again soon.
We have been using this location for over 8 years on a regular basis (usually monthly or bi-monthly). We were extremely disappointed this last visit. We rented 2 rooms so that we could enjoy a mini vacay with grand children. We could not turn off the heat and sweltered. The staff tried to accommodate by providing fans however this did nothing to reduce the sweltering heat. More disturbingwas the fact that when we all got dressed in our swimwear and treked to the pool we found it tbe hot tub and excercise room all under construction. We mentioned the disappointment to the staff on checkout and they perked up and told us we could have enjoyed the pool at the orher hotel. It would have been nice if they could have posted a sign by the pool to undicate that. This is the first time we have had multiple issues with this hotel. We are very disappointed with our stay there
Leonard
Stayed 2 nights in Mar 2024
Response from Martina - Reservations Coordinator on 1 Apr 2024
Hi Leonard,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely value your patronage and regret that your experience at our hotel resulted in you being unhappy. I am sorry to hear that your room was very warm. Our rooms are typically warmer in the spring and fall during season changes. Our best option to keep the rooms cooler is to completely turn the thermostat off so that no warm air can run through, and we have fans available to help circulate. I am happy to hear that they were able to do this for you! We were aware of our pool undergoing renovations and made sure to inform our third-party partners as such to inform guests that had booked with them. We are sorry our team did not inform you sooner that you may have been able to use our neighbouring hotels pool. We hope you decide to stay with us again soon so we can make your next visit better and brighter.
Response from Martina - Reservations Coordinator on 1 Apr 2024
Hi Dave,We are glad you enjoyed your stay with us during your travels! We hope to see you again soon!
10/10 Excellent
Caroline
Travelled with partner
27 Mar 2024
Liked: Cleanliness, staff & service, amenities
Room stunk like cigarettes especially in bathroom - room sprayed but it need a full deep cleanse - offer to move but only here a few hours
Caroline
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 28 Mar 2024
Hi Caroline,Thank you for letting us know about the smell of cigarettes in your room. We have brought this information to the attention of our housekeeping manager. Rest assured this is not our standard and we will be investigating the cause of the smell during your stay. We are glad to hear that our team offered a solution for you during your stay. We hope to see you upon your next trip to Ottawa for a fully enjoyable stay!
4/10 Poor
Daniel
25 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It was overheated and full ac didnt cool it. Had a musty smell. Bed was crap.
Daniel
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 25 Mar 2024
Hello& thank you for your feedback! I am sorry to hear that your room was very warm. Our rooms are typically warmer in the spring and fall during season changes. Our best option to keep the rooms cooler is to completely turn the thermostat off so that no warm air can run through the vents, and we have fans available to help circulate. I hope our front desk team was notified and able to do this for you! to make your stay more comfortable. I thank you again and we hope to see you for your next trip to Ottawa for a fully enjoyable stay!
4/10 Poor
Mason
25 Mar 2024
Mason
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 15 Apr 2024
Hi Mason,We are sad to see you stay was not as pleasant as it could have been. Our guest's satisfaction is at the top of our priorities, and we would like to hear more on how we can improve for your next visit to Ottawa and fully enjoyable stay.
10/10 Excellent
jack
25 Mar 2024
jack
Stayed 3 nights in Mar 2024
Response from Martina - Reservations Coordinator on 15 Apr 2024
Hi Jack, thank you for your review! we are glad you enjoyed your stay with us.
10/10 Excellent
Daniel
24 Mar 2024
Liked: Amenities
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Daniel
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 25 Mar 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!
8/10 Good
TERRI
Travelled with family
24 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was very nice. Shuttle wasn't accessible and couldn't book a wheelchair vehicle for early departure. Wasn't staffs fault but we truly can't recommend hotel for people requiring accessible travel to and from airport due to this issue.
TERRI
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 25 Mar 2024
Hello! We are so happy to hear that you enjoyed your stay with us. We are sorry to hear that our shuttle does not have the accessibility you needed to be helpful for you when traveling to the airport. We hope to see you for your next trip to Ottawa!
Response from Martina - Reservations Coordinator on 25 Mar 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!
10/10 Excellent
Christiane
23 Mar 2024
Liked: Property conditions & facilities
Enjoyed dinner & easy access to airport
Christiane
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 25 Mar 2024
Hello! We are so happy to hear that you enjoyed your stay, and it made your travel experience more enjoyable. We hope to see you for your next trip to Ottawa!
I stay here when I go or come back from trips. Staff is amazing and so very friendly. Rooms are very good. Coffee is very good. Airport shuttle very fast and helpfull with luggage.
MICHAEL
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 13 Mar 2024
Hello! We are so happy to hear that you enjoy your stays with us, and we hope to see you for many more visits in the years to come!
8/10 Good
Sam W.
10 Mar 2024
Liked: Property conditions & facilities
Very spacious rooms
Sam W.
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 11 Mar 2024
Hi Sam, We are so happy to hear that you enjoyed your stay and our extra spacious rooms! We hope to see you for your next trip to Ottawa!
Response from Martina - Reservations Coordinator on 11 Mar 2024
Hi Tammy,We are so happy to hear that you enjoyed your stay and were able to make a trip to the casino while you were here! We hope to see you for your next trip to Ottawa!
Response from Martina - Reservations Coordinator on 11 Mar 2024
Thank you for your feedback, Ranim. I am so sorry to hear of your recent experience at our hotel. I can assure you that this is not our standard behaviour. We do hope to see you again for a fully enjoyable stay and welcome any additional feedback you may have on this situation.
8/10 Good
Laurence
Travelled with partner
9 Mar 2024
Close to airport
Laurence
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 11 Mar 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!
It was a nice clean room and the staff were duper friendly
Christy
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on 11 Mar 2024
Hello Christy! We are so happy to hear that our staff was as friendly as we know them to be during your stay! We hope to see you for your next trip to Ottawa!