Exterior

Reviews of Hampton Inn & Suites Ottawa West

2.5 out of 5
Hampton Inn & Suites Ottawa West
125 Lusk Street, Ottawa, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 604 out of 873 reviews" "
Rating 8 - Good. 192 out of 873 reviews" "
Rating 6 - Okay. 50 out of 873 reviews" "
Rating 4 - Poor. 10 out of 873 reviews" "
Rating 2 - Terrible. 17 out of 873 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Close to everything I needed
Stayed 3 nights in May 2024

2/10 Terrible

Tatchi F., Ottawa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in May 2024

10/10 Excellent

Lelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

10/10 Excellent

paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was were very friendly.
Stayed 5 nights in Apr 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ryan

Stayed 1 night in Apr 2024
Response from Ed on 24 Apr 2024
We are glad you enjoyed your stay with us and hope to see you again on your next visit to Ottawa!

8/10 Good

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious and beds were a little too comfortable You didn’t wanna get up in the morning lol Breakfast was amazing tons of choices Staff were really helpful All in all a great place to stay I’ll be back KM
Stayed 4 nights in Apr 2024
Response from Ed on 24 Apr 2024
Thank you so much for your kind review, Ken! We're thrilled to hear that you enjoyed our spacious rooms and comfortable beds, along with our breakfast selection. It’s great to know that our staff made your stay more enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Jenna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how the property still has lots of undeveloped land around it. The hotel was clean, it had ample parking and we had no issues with staff. We’d definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Ed on 24 Apr 2024
Thank you, Jenna, for your wonderful review! We're so glad you appreciated our clean facilities and ample parking. It’s great to hear that our staff made your stay smooth and pleasant. We look forward to your next visit!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was ver clean and well cared for. There were several groups of sports teams there and it was super quiet you wouldn’t have even known they were there if we hadn’t seen them at breakfast.
Stayed 2 nights in Apr 2024
Response from Ed on 24 Apr 2024
Thank you for the fantastic review, Greg! We're delighted to hear that you found our property clean and well-maintained. It’s great to know that we were able to provide a quiet environment even with several sports teams staying with us. We hope to see you again soon!

10/10 Excellent

Josh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff! The property was clean and well kept and the complimentary breakfast had a good selection of hot options as well as regular items.
Stayed 1 night in Apr 2024
Response from Ed on 24 Apr 2024
Thank you, Josh, for sharing your experience! We're thrilled to hear that you enjoyed the attentive service from our staff and appreciated our clean and well-kept property. It’s great to know that our complimentary breakfast met your expectations with its variety. We look forward to welcoming you back soon!

4/10 Poor

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big party at the ball room downstairs. I was on the third floor and could hear the bass of the music until 11h30.
Stayed 1 night in Apr 2024
Response from Ed on 24 Apr 2024
Thank you for your feedback, Nicholas. We apologize for the inconvenience caused by the noise during your stay. We strive to ensure all our guests have a relaxing experience and regret that we fell short in your case. Please know that we are looking into soundproofing improvements and scheduling practices to better manage such situations in the future. We hope to have another opportunity to provide you with a superior experience.

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and pillows were very comfortable. The complimentary breakfast had many options and fresh fruit. The gym in the hotel is fully equipped, one of the better hotel gyms I’ve been to! The heat unit in the room was a bit noisy when ramping up but other than that 5/5
Stayed 1 night in Apr 2024
Response from Ed on 24 Apr 2024
Thank you for your wonderful review, Maria! We're delighted to hear that you found our beds and pillows comfortable and enjoyed the variety in our complimentary breakfast, especially the fresh fruit. We're also glad that our gym met your expectations! We apologize for any inconvenience caused by the noisy heating unit and will look into this matter. We look forward to welcoming you back for another great stay!

10/10 Excellent

Josip, Brantford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ed on 24 Apr 2024
Thank you for your review! We're glad to know you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Kareem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, breakfast was good and rooms were clean and comfortable
Stayed 1 night in Mar 2024
Response from Ed on 24 Apr 2024
Thank you for your review! We're glad to know you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff. Only complaint was they offer plastic cutlery and paper plates for the complimentary breakfast.
Stayed 2 nights in Apr 2024
Response from Ed on 24 Apr 2024
Thank you for the excellent rating, Ted! We're thrilled to hear you found our hotel clean and our staff friendly. Regarding your concern about the plastic cutlery and paper plates, we are continuously looking for ways to improve our services and sustainability efforts. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Rheni, Kingston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious and comfortable.
Stayed 1 night in Apr 2024
Response from Ed on 24 Apr 2024
Thank you for your review! We're glad to know you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Osbert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, and very comfortable accommodations.
Stayed 1 night in Mar 2024
Response from Joel on 2 Apr 2024
We are glad you enjoyed your stay with us and hope to see you again on your next visit to Ottawa!

8/10 Good

Veronika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel.
Stayed 1 night in Mar 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

10/10 Excellent

Robertson

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Clean, good breakfast and friendly helpful staff.
Stayed 2 nights in Mar 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

10/10 Excellent

Hardeep

Stayed 1 night in Mar 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

6/10 Okay

Jennifer

Stayed 2 nights in Mar 2024
Response from Joel on 31 Mar 2024
Thank you very much for your feedback and we hope to see you again the next time you are in Ottawa. If there is anything we can do to make your next stay experience better please let us know.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel with good breafast
Stayed 1 night in Mar 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

10/10 Excellent

Shihan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Barrhaven area. The people working there are nice and helpful.
Stayed 3 nights in Mar 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and great space for a family stay.
Stayed 1 night in Mar 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

10/10 Excellent

Roxanne, Oshawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All top drawer but the beds are too high. I’m just over five feet tall and I had to use a chair as a step to get into bed. Just a heads up.
Stayed 4 nights in Mar 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very Clean and breakfast was great and the staff was great
Stayed 2 nights in Sep 2023
Response from Michael. on 14 Mar 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found our room clean, enjoyed our breakfast offerings, and received excellent service from our staff. Providing a comfortable and welcoming stay is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back soon for another enjoyable stay! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Abid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , staff was great and welcoming with the smiling face. Family atmosphere, we enjoyed our stay at the hotel.
Stayed 1 night in Mar 2024
Response from Michael. on 14 Mar 2024
We appreciate you sharing your feedback with us. It's wonderful to hear that you had a positive experience during your stay. Providing exceptional service and maintaining cleanliness are key priorities for us, and we're glad that you noticed and appreciated our efforts. Our team takes great pride in ensuring that every guest has a memorable and comfortable stay. We look forward to the opportunity to welcome you back in the future and provide you with another great experience. If there's anything else we can do to further improve your stay, please feel free to let us know. Safe travels!

10/10 Excellent

Tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Michael. on 14 Mar 2024
Thank you for your review! We're glad to hear you enjoyed your stay. We strive to provide clean rooms, delicious breakfast, and excellent service to all our guests. We hope to welcome you back again soon for another great experience!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Michael. on 14 Mar 2024
Thank you for your perfect rating! We're delighted to see that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Manuel Leos

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms are spacious and clean, breakfast is ok
Stayed 3 nights in Mar 2024
Response from Michael. on 14 Mar 2024
Thank you for your perfect rating! We're delighted to see that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Jodie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay here all the time
Stayed 5 nights in Feb 2024
Response from Michael. on 14 Mar 2024
Thank you for choosing to stay with us again! We truly appreciate your loyalty and the opportunity to host you once more. Your continued support means a lot to us. We're thrilled to hear that you had another positive experience during your recent stay. If there's anything we can do to make your future visits even more enjoyable, please don't hesitate to share your feedback with us. We're committed to ensuring that each stay is as comfortable and memorable as possible. We look forward to welcoming you back again soon!

10/10 Excellent

Suzanne

Stayed 2 nights in Mar 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

10/10 Excellent

Aida

Stayed 2 nights in Feb 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

8/10 Good

Sabrina

Liked: Staff & service, property conditions & facilities
Our room was out of service but the staff promptly supplied a suitable solution.
Stayed 1 night in Feb 2024
Response from Michael. on 28 Feb 2024
Hi Sabrina,Thank you for your understanding! We're sorry for the inconvenience with the room, but we're glad our staff could promptly find a suitable solution for you. We appreciate your patience and hope the rest of your stay was enjoyable. If you have any further feedback or if there's anything else we can do to make it up to you, please let us know. We look forward to welcoming you back in the future!

2/10 Terrible

ruvimbo

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
It was just an unfriendly environment and unfriendly staff terrible cold breakfast the same everyday
Stayed 15 nights in Jan 2024
Response from MF on 23 Feb 2024
Thank you for taking the time to share your feedback with us. We genuinely apologize for any inconvenience you experienced during your stay. Our goal is to provide a warm and welcoming environment, and we regret that this was not your experience.We understand the importance of a friendly and accommodating staff, and we sincerely apologize if our team fell short of your expectations. Rest assured, we will address this with our staff to ensure a more positive and welcoming atmosphere for all our guests.Additionally, we appreciate your feedback regarding the breakfast. We understand that variety is essential, and we apologize for any disappointment caused by the lack of options. We will review our breakfast offerings to enhance the selection and address any concerns about the quality.Your feedback is valuable to us, as it helps us identify areas for improvement. We would welcome the opportunity to make amends and provide you with a more positive experience during any future visits. Please feel free to reach out to our management directly if you have any further comments or if there's anything specific we can do to address your concerns.Thank you again for bringing these matters to our attentionThanks The hotel Management

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great staff the rooms so comfortable
Stayed 2 nights in Feb 2024
Response from Alex on 23 Feb 2024
Thank you for your graceous review of our property! We are glad to hear that you enjoyed your stay at our hotel and hope to see you again in the near future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Definitely choose again
Stayed 2 nights in Feb 2024
Response from Alex on 19 Feb 2024
Thank you for your great Review of our property! We are glad to hear you enjoyed your stay! We hope that you will chose to stay with us in the near future when you return to Ottawa!

10/10 Excellent

Samira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. It was a very pleasant and convenient experience. It made my family and I very comfortable.
Stayed 2 nights in Feb 2024
Response from Alex on 19 Feb 2024
Thank you for your great review! We are very glad to hear how much you enjoyed your stay! We will let everyone know that you had a pleasant stay! We hope to see you again in the near future when you return to Ottawa!

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed in this hotel several times and again the staff are extremely helpful The facilities are great BREAKFAST IS OUTSTANDING Overall a 10⭐️s for me
Stayed 3 nights in Feb 2024
Response from Alex on 16 Feb 2024
Thank you very much for your kind words! We are happy you continue to stay with us and enjoy your stay! We hope to see you again in the future when you travel to Ottawa again!!

10/10 Excellent

Nicole

Stayed 1 night in Feb 2024
Response from Alex on 16 Feb 2024
Thank you for your good review of our property! We are glad to hear you enjoyed your stay! Hopefully when you come stay in Ottawa again, you chose to stay with us! See you again soon!

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Alex on 11 Feb 2024
Thank you for your review! We appreciate your business and we are happy to hear that you enjoyed your stay with us! We hope we will see you again soon whenever you return to Ottawa!

10/10 Excellent

Sergiy

Stayed 1 night in Feb 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

8/10 Good

Ngoc Tan

Stayed 2 nights in Feb 2024
Response from Joel on 31 Mar 2024
Thank you for your positive review. We are glad you enjoyed your stay and hope to see you again the next time you visit Ottawa!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, clean and comfortable.
Stayed 1 night in Jan 2024
Response from Alex on 5 Feb 2024
Thank you for your kind review! We are happy to hear you enjoyed your stay with us and hope that you will consider staying with us again in the future!!!!

10/10 Excellent

Margot

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff went out of the way to be helpful during a family crisis that necessitated our extending our stay.
Stayed 3 nights in Jan 2024
Response from Alex on 2 Feb 2024
Thank you for the good review of the hotel! We are sorry to hear about your family stuff but we are glad that our staff was able to accommodate you to the best of their abilities! I will pass on your good words to the appropriate staff! We hope to see you again the next time you come to Ottawa!