Otley Spa Hotels

"Watch out for hidden charges at check-in. £50 taken from my bank immediately on top of the room charge. If I wanted to purchase anything extra, I would have paid at the time of purchasing. Now having to wait for a refund. This was not transparent enough in the T&Cs even within the confirmation email. Lifts old and creaky despite £3m upgrade, shower tiles grubby, mini bar only stocked water and wasn’t clear if this was complimentary, broken usb port by the bedside and heating system didn’t work as only blowing out cold air (no extra blankets in the room). Not enough towels for two women to dry their hair and body without using the hand towel too. £5 service charge for room service unless you were sensible and read all the in-room gubbins and saw the discount code - just don’t charge it in the first place! Prices were also out of date on the room service menu in the room. Didn’t think much of the cheese and biscuits either as two of the cheeses lacked flavour and we got a few apple slices rather than the whole apple sliced for £13! I know this is a 4* hotel but it’s the little things that matter and these could be improved. Breakfast served until 10am but by 9:30, the hot buffet was lacking and had to be refilled multiple times: eggs congealed and some items luke warm. "

"Property was very good and welcome staff were very present rooms very good overall had a very good stay "

"Really good hotel, staff friendly, room very clean"

"Thermostatic shower mixer not working. Poor pressure eiher too hot or too cold so temperature control not working. No places to hang towels. Porr wardrobe space"

"Good location "

"We stayed in a lovely, spacious room, overlooking York racecourse, with a balcony. There was both a bath and a separate shower, the bed was huge and very comfortable. It’s about a 30/35 minute walk into the centre of York along the main road or you can walk across the race course down a couple of street to join the river, that took about 45 mins but well worth it. The pool facilities were lovely, having a wet and dry steam room too. Breakfast was great too, a good choice fruits/cereals/juices and help yourself cooked breakfast items. Me and my partner found all the staff helpful and professional. We would not hesitate to stay here again."

"Clean and comfortable room. Excellent location. Easy check in. "

"Superb hotel as always!!"

"Bedroom was clean and.comfortable. Breakfast was fine and the dinner was very good.Car parking is very limited and you should reserve in advance."