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Reviews of STAYAT OSAKA SHINSAIBASHI east

3 out of 5
STAYAT OSAKA SHINSAIBASHI east
1-14-2 Minamisenba, Cho, Osaka, Osaka

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 62 reviews" "
Rating 8 - Good. 22 out of 62 reviews" "
Rating 6 - Okay. 10 out of 62 reviews" "
Rating 4 - Poor. 6 out of 62 reviews" "
Rating 2 - Terrible. 4 out of 62 reviews" "

8.2/10

Cleanliness

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ayah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great experience; our room was very comfortable, spacious, and clean while still being affordable. Excellent location close to shops/food and trains and easy self check-in as well. Really appreciate the clear instructions and communication from the owners. We would absolutely stay here again in the future :)
Stayed 5 nights in Oct 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 8 Nov 2023
Thank you for your wonderful review of your stay. We're thrilled to hear that you had a positive experience and found your room comfortable, spacious, clean, and affordable. Your intention to stay with us again in the future is the best compliment we could receive. We look forward to hosting you again and providing another enjoyable stay.

6/10 Okay

Iyoko

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Family of 5, great location and very clean place. Only things we didn’t like was that customer who stayed didn’t follow the rules and smoking balcony and smoking in-front of the entrance and throw away a Cigarettes everywhere! No respect
Stayed 2 nights in Sep 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 2 Oct 2023
Thank you very much for sharing your review of our hotel. We are pleased to hear that you found our location great and the place clean. We are sorry to hear about the issue with other guests not following the rules and smoking in unauthorized areas and littering with cigarette butts. We take such matters seriously as they can impact the experience of other guests. Our team will make every effort to enforce our policies and maintain a respectful and comfortable environment for all guests. Hopefully, we will host you again in the future.

10/10 Excellent

Shiena

Travelled with family
Liked: Amenities, property conditions & facilities
Good location and quiet.
Stayed 5 nights in May 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 1 Sept 2023
Thank you very much for staying at our hotel. We're delighted to hear that you found our location convenient and the surroundings quiet. It would be a pleasure to see you again in the future.

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, amenities
The property has no change of fresh towels for a 5 days stay, no dryer, no ice machine, no vending machine and no smoking room inside the building. Pillows are so unconfortable and small. I would.not.recommand this so called hotel to anyone as it is not a hotel at all. Only thing is good that there r lots of restaurants, convenience stores within a few mins walk. Nothing else.is worth for the mo,
Stayed 4 nights in Aug 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 31 Aug 2023
Thank you very much for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay, particularly regarding the lack of amenities and the discomfort you felt with the pillows. Your comments about towels, amenities, and room comfort are noted, and we will take them into consideration as we work to improve our services and facilities. We value your feedback and again appreciate your stay.

10/10 Excellent

soledad

Liked: Amenities
Clean
Stayed 2 nights in Aug 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 8 Aug 2023
Thank you for your positive feedback. We're glad you found our hotel clean and appreciate your stay with us. We hope to have the chance to welcome you back in the future.

8/10 Good

Corrine

Liked: Cleanliness, amenities, property conditions & facilities
Walkabke distance to train station. Quiet and clean. But the check in process was difficult as there was not enough communication hahesd of time to let us prepared for it.
Stayed 5 nights in Jul 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 24 Jul 2023
Thank you very much for choosing our hotel. We are pleased to hear that you found our hotel conveniently located, quiet, and clean during your stay. However, we apologize for any inconvenience you experienced during the check-in process. Your feedback is essential to us, and we will certainly work on improving our communication ahead of time to ensure a smoother and more hassle-free check-in experience for all our guests. Hopefully, we will welcome you back in the future.

6/10 Okay

Anita

Travelled with family
This hotel is get what you pay for type of hotel. It is a minimalist hotel for a stay where you don't require anything really but a bed! Kitchenette was helpful, but limited supplies (not even a mug for coffee). It was booked based on the fact that I could fit 5 twin beds in one room for a family of 5! Location wasn't horrible but not the greatest either. It was a 15 minute walk to Dontonburi the busy eating area which was great! It was a hotel for us to go to USJ, Kobe and Kyoto as well so it served it's purpose.
Stayed 4 nights in Jun 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 4 Jul 2023
Thank you very much for sharing your review of our hotel. We understand that our hotel may not provide extensive amenities, but we strive to offer comfortable accommodations at an affordable price. We apologize if the kitchenette supplies were limited. Your feedback will help us evaluate and improve our offerings to better meet our guests' needs. We're glad our hotel served its purpose well for your family. Regarding the location, we apologize if it did not meet your expectations entirely. Thank you for choosing our hotel and your valuable feedback. We hope you will choose to stay with us again in the future.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The accommodation itself was excellent. The location was just a little too far from the train stations and limited in restaurants nearby. Especially for breakfast.
Stayed 4 nights in Jun 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 27 Jun 2023
Thank you very much for your review of our hotel. We appreciate your positive feedback regarding the accommodation. However, we also understand your concerns regarding the distance from train stations and the limited nearby restaurant options. We apologize for any inconvenience this may have caused during your stay. We appreciate your input in helping us identify areas for improvement. We hope you will consider staying with us again in the future.

10/10 Excellent

Zulaikha, Singapore

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel stay is quite a distance away from the nearest train station. Since the hotel is unmanned, self check in will take some time as I was with a big group. Plus side is the customer support via video call is efficient. Hotel size is comfortable and the place is clean. Worth the value.
Stayed 4 nights in Jun 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 20 Jun 2023
Thank you for taking the time to review your stay at our hotel. We understand that the distance from the nearest train station may have been a slight inconvenience, especially when traveling with a larger group. We apologize for any inconvenience caused during the self-check-in process. We appreciate your understanding and patience as we continuously work to improve our check-in procedures to provide a smoother experience for our guests. It's wonderful to know that you found the room size suitable and the value for your money was worth it. We look forward to seeing you again in the future.

8/10 Good

Casey

Travelled with family
Liked: Amenities, property conditions & facilities
Concept room is huge. A welcome change from the smaller rooms we have had in Japan. We were on the 15th floor, so we had amazing views of Osaka. The bed was comfortable and plenty of room to hang out. My only knock against the property was the cleanliness. The room was dirty when we got there, linens were all clean. It looked like a rush clean job to get it ready. We reached out to property mgmt and they got back to us very quick and said they would clean it again on our timetable. Ultimately, the problem was a weak vacuum. The room got cleaned, new linens and all. But the floor was still very dirty. It was a good attempt and they were very responsive and accommodating but they need a new vacuum.
Stayed 4 nights in Jun 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 19 Jun 2023
Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed the spacious concept room, the Osaka views from the 15th floor and the comfortable beds. However, we apologize for the lack of cleanliness upon arrival. We understand the importance of a clean and well-maintained room for our guests, and we apologize for falling short of your expectations in this regard. Your feedback has been shared with our cleaning team to address shortcomings and improve our cleaning procedures. We appreciate your understanding and patience as we rectified the situation promptly upon your notification. We are glad our staff responded quickly and accommodated your cleaning preferences. Your feedback regarding the need for an upgraded vacuum has been noted, and we will immediately rectify this issue. Once again, we apologize for any inconvenience caused, and thank you for bringing this matter to our attention. Your feedback is valuable to us as we strive to improve our services. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more satisfying experience in the future.

6/10 Okay

Alexandre

Travelled with family
Liked: Property conditions & facilities
5-15 mins walk from a train station depending on the line and number of transfers you want. Check-in is done via some tablets. They were quite buggy and slow. Took 30 mins to check-in. Garbage collection is on the first floor and doesn't seem to be often emptied. We walked in often to overflowed garbage cans. Unit itself if clean enough. There is a small kithen and microwave. Sink was a bit clogged.
Stayed 6 nights in May 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
Thank you very much for taking the time to review our hotel. We apologize if the distance to the train station was not as convenient as expected. We understand that public transportation access is crucial for our guests. We apologize for any inconvenience you experienced during the check-in process. Our aim is to provide a smooth and efficient check-in experience for our guests, and we regret that there were issues with the tablets. We will investigate the technical problems you mentioned and address them to ensure a seamless check-in process. Regarding garbage cans, we will review our procedures to ensure cans are emptied more frequently. We appreciate your comment about the unit's cleanliness. However, we apologize for the clogged sink and any inconvenience it may have caused. We will address this issue promptly to ensure its resolution. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Kat

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Like many have said, the self check-in process is tedious but doable. I would also like to add that since it is self check-in, there is literally no one there to help you and therefore no service like holding your luggage or checking in early. You can, however, just leave your luggage in the lobby if you have enough trust in society and humanity (which I did--leave my luggage part, not necessarily the trust part-- knowing there is nothing valuable in my luggage). The rooms were fine: clean and comfortable. They provide you with enough supplies of loofa, toilet paper, etc to last you for your stay since there is no daily cleaning service. I mean, it's fair for the price to be honest.
Stayed 5 nights in Apr 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
Thank you very much for staying at our hotel. We appreciate your feedback regarding the self-check-in process and the absence of on-site staff to assist with services such as luggage storage or early check-in. We understand that this aspect of self-check-in can be challenging for some guests who prefer a more traditional hotel experience. We apologize for any inconvenience this may have caused. As a self-check-in hotel, we strive to deliver clear instructions and support to ensure a smooth arrival process for our guests. We will review our procedures and explore ways to enhance self check-in. We're glad to hear that you found the rooms clean and comfortable, and that the supplies provided were sufficient for your stay. We aim to provide a comfortable and convenient environment for our guests, and we appreciate your acknowledgment. It would be a pleasure to welcome you back for an even better experience.

4/10 Poor

Richard M.

Travelled with family
Disliked: Cleanliness
The property location was okay. There were no customer service onsite, no house cleaning daily on Tuesday and Friday, it’s very hard to communicate with customers service. The washing machine and dryer don’t work properly. They property should have ash try outside the building for people to dispose the cigarette.
Stayed 14 nights in Apr 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
Thank you very much for sharing your review of our hotel. We apologize for any inconveniences you experienced during your stay. We appreciate your feedback regarding customer service, the house cleaning schedule, communication, and washing machine and dryer functionality. We strive to provide exceptional service and amenities for our guests, and we regret falling short of your expectations in these areas. Your comments will be shared with the appropriate departments to address and improve these issues. We are looking forward to providing you with a better experience in the future.

8/10 Good

Eugenia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It's in a fantastic location (15-20min walk to Shinsaibashi), and quite clean. The room was very tight which was a bit of an adjustment with a family of four from a western country.
Stayed 4 nights in Apr 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
Thank you very much for staying at our facility.We are very happy to hear that you are satisfied with our service.We apologize for any inconvenience regarding the size of your room.Thank you very much for taking the time to leave us a review. We will do our best to continue to improve our facility based on your feedback.

2/10 Terrible

Fernando

Stayed 4 nights in Apr 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
この度は数ある施設の中より当施設をご利用いただき誠にありがとうございます。まだまだ至らぬ点が多々ございますが、これからもより快適にお寛ぎ頂ける施設空間を目指し、従業員一同日々精進して参ります。

8/10 Good

joan

Stayed 6 nights in Apr 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
この度は当施設をご利用いただき誠にありがとうございます。まだまだ至らぬ点が多くございますが、ご宿泊されるすべてのお客様に快適にお過ごしいただけるよう日々精進してまいります。

8/10 Good

Hongxiang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the whole stay was great. Just that the check in process can be improved to simplify the process. I did a pre trip check in so I was confused when I had to do a self check in again at the property.
Response from STAYAT OSAKA SHINSAIBASHI east on 13 Apr 2023
Thank you very much for taking the time to leave a review. We are glad you enjoyed your stay overall. We apologize for any confusion during check-in. We will take your feedback into consideration and work on simplifying the process to ensure a smoother experience for our guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

6/10 Okay

Bonnie

Stayed 2 nights in Apr 2023

10/10 Excellent

Yael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very large room, excellent amenities and facilities, it was seamless. And very close to the bustling areas of Osaka.
Stayed 2 nights in Apr 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 4 Apr 2023
Thank you very much for staying at our hotel. We are delighted to hear that you found our room spacious and our amenities and facilities excellent. We are also glad that our location was convenient for you. We hope you will return in the future.

6/10 Okay

William

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Remote help was only at a certain time, making difficult when had questions and needed help right away
Stayed 2 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 3 Apr 2023
Thank you very much for your feedback. We apologize for any inconvenience caused by our limited remote help availability. We will consider your feedback and look for ways to improve our services. We hope you enjoyed your stay with us and would consider staying again in the future.

10/10 Excellent

Youthana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
beautiful establishment. Extremely comfortable rooms. Super clean facility. will definitely stay here next time we visit Osaka.
Stayed 4 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 22 Mar 2023
Thank you very much for taking the time to review our hotel. We are thrilled to hear that you had a wonderful experience with us. We appreciate your kind words and look forward to welcoming you back on your next visit to Osaka.

10/10 Excellent

DILAWAR KHAN

Travelled with family
Liked: Cleanliness, amenities
It was lovely place to stay , room was very clean , and beds were very onderful , The only problem was that we did not get towels for all of us , but I think if request them for towels , they can arrange for you . Over all ! It was lovely place to stay
Stayed 3 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 6 Mar 2023
Thank you very much for sharing your review of our hotel. We are delighted to hear that you enjoyed your stay with us and found the room clean and the beds comfortable. We apologize for the inconvenience of the towels, but we are glad to hear that you would have felt comfortable requesting them from our staff. We hope you will choose to stay with us again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great option for groups
Very new and comfortable accommodation, in a convenient location (8 mins walk to metro, short ride to Namba/Dotonbori areas). Quiet residential area, with convenience stores and F&B within short walking distance. We got a room that could sleep 6 (only 4 of us), so it was spacious. Coin-operated laundry (4 machines, but one was under maintenance); trying to catch availability can be a challenge.
Stayed 3 nights in Jan 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 17 Jan 2023
Thank you very much for taking the time to write a review of our hotel. We are glad to hear that you found the accommodation new, comfortable and in a convenient location. It is great that you found the room spacious. We apologize for any inconvenience caused by the machine being under maintenance. We hope to have the opportunity to welcome you back in the future and make your stay even more enjoyable.

10/10 Excellent

Seiu

Stayed 3 nights in Jan 2024
Response from STAYAT OSAKA SHINSAIBASHI east on 8 Jan 2024
この度は当施設にご宿泊いただき、誠にありがとうございます。ご満足いただけたようで、大変光栄でございます。またのご利用を心よりお待ちしております。

6/10 Okay

Chi Wa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 1 Jan 2024
Thank you for taking the time to provide your rating. We value your feedback, and we would love to learn more about your experience to better understand how we can improve. If there are specific aspects that contributed to your rating or any suggestions you have for us, please feel free to share. We hope you will come back to stay with us again in the future.

6/10 Okay

Miki

Travelled with family
Disliked: Cleanliness
3泊でしたが、タオルが1日分しかなかったのがとても不便でした。 冬なのに布団も一枚だったので寒かったです。(エアコンはありましたが寝る時は付けたくないタイプなので、、)
Stayed 3 nights in Nov 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 5 Dec 2023
この度は当施設をご利用いただき、誠にありがとうございます。タオルのご提案や寝具に関するご指摘を受け、ご不便をおかけしたことをお詫び申し上げます。貴重なご意見を参考に、今後の施設改善に努めてまいります。またのご来館を心よりお待ちしております。

10/10 Excellent

jinseong

Travelled with family
Stayed 3 nights in Nov 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 14 Nov 2023
Thank you for the perfect score. We're delighted to know you enjoyed your stay. We look forward to welcoming you back in the future.

4/10 Poor

タツヤ

Stayed 2 nights in Nov 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 27 Nov 2023
この度は当施設にご宿泊いただき、誠にありがとうございました。お客様からの評価が2とのこと、誠に残念でございます。具体的なご意見やご要望がございましたら、是非お知らせいただけますと幸いです。お客様のご意見は今後のサービス向上に繋げてまいります。またの機会には、より良い印象を持っていただけるよう、スタッフ一同精進してまいります。今後ともよろしくお願い申し上げます。

6/10 Okay

あさみ

Travelled with family and small children
Liked: Cleanliness
チェックインの際 分からない事があって 連絡さしたら すぐに対応してくれた
Stayed 2 nights in Nov 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 8 Nov 2023
この度は当施設をご利用いただき、誠にありがとうございます。チェックインの際の対応にご満足いただけたとのこと、大変嬉しく思います。今後とも、お客様のご期待に応えられるよう、スタッフ一同より一層のサービス向上に努めてまいります。またのお越しを心よりお待ちしております。

4/10 Poor

Wai Yee

Travelled with family
Liked: Cleanliness, property conditions & facilities
沒可能check in,大閘要check in了才有入閘code,但check in 的iPad在大閘內,太不可思議
Stayed 5 nights in Jul 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jul 2023
Thank you very much for staying at our hotel. We apologize for any inconvenience you experienced during the check-in process. Please refer to the check-in guide sent to you in advance for the entrance code. Once the tablet check-in is completed, you can obtain the key code for your room. We hope to see you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 14 Jun 2023
Thank you very much for choosing our hotel. We hope you will return to stay with us again in the future.

10/10 Excellent

MING RUI

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
超級爆讚👍。 交通超級方便的。 很適合一家人出遊
Stayed 6 nights in Jun 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 15 Jun 2023
Thank you very much for your review of our hotel. We are thrilled to hear that you had a fantastic experience and found the location convenient. It would be a pleasure to host you again in the future.

8/10 Good

Lijuan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
Thank you very much for your review of our hotel. We hope you had an enjoyable stay with us and you will choose to stay with us again in the future.

4/10 Poor

alex

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
房間和聲稱的大小有明顯差距,不知到是如何計算的,傢俬上有很多灰塵。check-in 指示不夠清楚,預約碼的名稱,文件上和平板顯示都不一様,左試右試才輸入得到
Stayed 4 nights in Apr 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
Thank you very much for reviewing our hotel. We are sorry for the issues you encountered during your stay and any inconveniences they may have caused. Regarding the room size, we regret if it did not meet your expectations. Additionally, we apologize for any dust you encountered on the furniture. We take cleanliness seriously, and we will address this with our cleaning team to ensure oversights are avoided. We apologize for any confusion caused by the check-in instructions. We will review our processes to ensure they are easier to understand for our guests. We genuinely appreciate your feedback as it helps us improve our services and provide a better experience for our guests.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Hotels.comの対応について
まず、対応してくれる電話窓口がない。 詳細をローマ字で入力しないといけない。 ので、高齢の方々には不向きである。 チェックインのし方が直接メールアドレスに来ない。返信ボタンを押したらたまたま見つけたのでよったが。 決済の日時と金額がメールで送られてこない。 間違った日にちでチェックインのお知らせが来る。謝罪はない。 などなど Hotels.comの対応の問題点が多すぎて宿泊が終わるまで不安でした。 ホテル自体は清潔感あり、バスタオル等バスアメニティあり、問題なかったです。
Stayed 3 nights in May 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
この度は当施設にご宿泊いただき、誠にありがとうございます。お客様がおっしゃるように、高齢の方にとっては不便な要素があったかもしれません。また、チェックインの手続きや決済に関する連絡がスムーズに行われなかったこと、お客様に混乱や不安をおかけしたこと、心よりお詫び申し上げます。今後このような問題が発生しないよう、顧客サポートの向上に努めます。一方で、お客様からはホテル自体の清潔感やバスアメニティに関しては問題がなかったとのご意見をいただき、安心いたしました。これからもお客様にご満足いただけるよう、さらなる改善に努めますので、ぜひまたの機会にご利用いただければ幸いです。お忙しい中貴重なご意見をいただきまして、ありがとうございました。

8/10 Good

HIDEKAZU

Travelled with family
Liked: Cleanliness, room comfort
なかなかの居心地
立地、室内非常に良かったです
Stayed 2 nights in May 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
この度は当施設をご利用いただきまして、誠にありがとうございます。立地や室内にご満足いただけたとのお言葉、大変嬉しく思います。これからも快適な環境をご提供できるよう、日々努めて参ります。またのご来館を心よりお待ちしております。

6/10 Okay

Shota

Travelled with family, Travelled with group
Disliked: Cleanliness
部屋の広さは充分ですが 清掃がイマイチ。 宿泊施設なので清潔感は大事かと、、 チェックインがかなり面倒。。 改善するなら また使ってもいいかも
Stayed 2 nights in May 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
この度は当施設にご宿泊いただき、誠にありがとうございます。お部屋の広さにはご満足いただけたようで、嬉しく思います。ただ、清掃が行き届いておらず大変申し訳ございません。今後はより一層の注意を払い、サービスの向上に努めてまいります。また、チェックインについてはお客様の貴重なご意見を踏まえ、改善策を検討し、よりスムーズなチェックインを実現できるよう努めてまいります。お忙しい中ご投稿いただきまして、ありがとうございました。またご利用いただけますことを心よりお待ちしております。

10/10 Excellent

??

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
交通便利,房間夠大
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
Thank you very much for choosing our hotel. We're delighted to hear that you found the location convenient and that the room size was sufficient for your needs. We hope you will consider staying with us again in the future.

8/10 Good

KA FAI

Stayed 3 nights in Apr 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 12 Jun 2023
Thank you very much for rating our hotel. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Yuet Tung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
很好
Stayed 5 nights in Apr 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 13 Apr 2023
Thank you very much for choosing our hotel. We are happy you had a positive experience during your stay. Hopefully, we will see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
快適にすごせました!
Stayed 2 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 6 Apr 2023
この度は当施設にご宿泊いただき、誠にありがとうございました。快適にお過ごしいただけたとのこと、大変喜ばしく存じます。またのご利用を心よりお待ちしております。

4/10 Poor

Kanae

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023

6/10 Okay

yunkyung

Travelled with family
괜찮은편
숙박시설 주변은 조용한편 6명이 머물기에도 괜찮음 셀프 체크라 체크인할때 사람이 많으면 시간이 좀 걸림 1층에 공동화장실이 있다고 안내되어 있으나 화장실없음 바닥이 카펫이라 먼지가 좀 있음 공용세탁기 4대. 작은 세탁기라 6명의 빨래를 하기에는 한대로 부족 (30분세탁 400엔 건조 30분당 100엔) 객실내에 빨래 널곳이 없어 건조기 사용해야하는데 건조기능이 많이 떨어짐 주변에 코인세탁소가 없음(못찾음) 가까운 거리에 라이프마트있음 나가호리바시역에서 가까운편 도보로 신사이바시역 10분거리 (걸음이 빠른편) 도톤보리도 걸어갈만한 거리임
Stayed 5 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 4 Apr 2023
Thank you very much for sharing your valuable feedback. We are pleased to hear that you found the area around our hotel quiet and that the accommodation was suitable for six people. We are sorry to hear that you experienced some issues during your stay. Regarding the self-check-in process, we will review our check-in process to ensure a smooth and efficient experience. Regarding the washing machine, we understand that it may not be enough for six people's laundry. We will consider adding additional laundry facilities to better accommodate our guests. We hope to have the opportunity to welcome you back to our hotel and provide an improved experience in the future.

10/10 Excellent

KAZUHIRO

Travelled with group
Liked: Amenities, property conditions & facilities
USJへ行くために関東の友人と泊まりました。連泊する人は歯磨き粉持参すると良いと思います。外国の方の利用も多いホテルのようなので、室内ではくスリッパが無かったです。日本人の宿泊者はホテルでも外履きの靴は脱ぎたい人も多いと思うので、使い捨てのものでもクロークに用意あれば尚良かった。 湯沸かし器と冷蔵庫、コップ、シルバー、皿、フライパン、フライ返し、まな板など一通りのキッキン用具があったので、夜食に近場のローソンで即席麺を買って部屋で作ってたべました。 電子レンジもあるので、温めることもできて便利ですね。 USJ行くために寝るだけのつもりで泊まりましたが、夜食も作れて空腹を満たせたので、満足です。 ベッドの寝心地も良かったです。鉄筋作りなのか、隣や上の階からの音漏れもなく静かに過ごせました。 この立地で、この料金で泊まれるなんて、コスパ最高なホテルですね。 またUSJ行く際は利用したいです。
Stayed 2 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 27 Mar 2023
この度は数ある宿泊施設の中から、当施設をご利用いただき誠にありがとうございました。ご友人と一緒に旅行をお楽しみいただけたようで、大変嬉しく存じます。お部屋にスリッパのご用意がなかったとのこと、誠に申し訳ございませんでした。今後このようなことが起こらぬよう確認を徹底してまいります。当施設では長期滞在の方やファミリーでのご利用の方でも快適にお過ごし頂けるよう、キッチンや調理器具を一通りご用意しており、お部屋で料理をしていただくことも出来ます。ベッドの寝心地についてもご満足いただけたようで、大変喜ばしく思います。今後もお客様にご満足いただけるサービスを提供するため、スタッフ一同努力してまいります。またの機会に是非ご利用いただけますよう、心よりお待ちしております。

2/10 Terrible

??

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
チェックインに手こずった
Stayed 2 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 27 Mar 2023
この度は当施設にご宿泊いただき、誠にありがとうございました。チェックインのお手続きに関してご迷惑をおかけしたこと、深くお詫び申し上げます。お客様にスムーズに行って頂けるよう改善策を検討してまいります。これからもお客様からのお声をもとに、より快適にお過ごし頂ける施設空間を目指し、一層努力をして参ります。

10/10 Excellent

yuma

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 27 Mar 2023
この度は当施設をご利用いただき誠にありがとうございました。ご満足いただけたようで大変光栄でございます。またのお越しを心よりお待ちしております。

8/10 Good

daichi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
とても良かった
Stayed 2 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 22 Mar 2023
この度は当施設にご宿泊いただき、誠にありがとうございます。ご満足いただけたようで大変嬉しく存じます。またのご利用を心よりお待ちしております。

8/10 Good

Pak Kin

Stayed 6 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 23 Mar 2023
Thank you very much for your review of our hotel. We are glad to see that you have rated us an 8 out of 10. We hope you will come back to stay with us again in the future.

4/10 Poor

Hiroaki

Travelled with group
Liked: Property conditions & facilities
施設の設備やアメニティは悪くなかったが、チェックインが何度もエラーを起こして、問い合わせてもすぐには解決せず、結局ホテルに到着してから1時間ほどしてから入ることができた。 チェックインの確認番号のメールが届いてなかったりと、残念な点が少々あったため、もう少しスムーズに案内してほしかった。
Stayed 2 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 22 Mar 2023
この度は当施設をご利用いただきまして、誠にありがとうございました。設備やアメニティにはご満足いただけた一方で、ご滞在中にご不便をおかけし大変申し訳ございませんでした。また、すぐに解決に至らなかったとのこと、重ねてお詫び申し上げます。今後、よりスムーズなチェックインを実現するために、管理体制を見直し、スタッフの教育やシステムの改善に努めてまいります。この度はご投稿いただき誠にありがとうございました。

10/10 Excellent

Smith

Liked: Cleanliness, room comfort
Stayed 10 nights in Mar 2023
Response from STAYAT OSAKA SHINSAIBASHI east on 21 Mar 2023
Thank you very much for choosing our hotel. We are pleased to hear that you are satisfied with our services. We look forward to seeing you again in the future.