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Reviews of Nipponbashi Crystal Hotel

3 out of 5
Nipponbashi Crystal Hotel
Nipponbashi 4-8-13, Naniwa-ku, Osaka, Osaka-fu

Reviews

8.8

Excellent

Rating 10 - Excellent. 89 out of 169 reviews" "
Rating 8 - Good. 55 out of 169 reviews" "
Rating 6 - Okay. 21 out of 169 reviews" "
Rating 4 - Poor. 4 out of 169 reviews" "
Rating 2 - Terrible. 0 out of 169 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Xingchen, Burlingame

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, but good location, clean and pleasant staff. Bonus was eating area downstairs so your room doesnt need to smell like take out
Stayed 5 nights in Oct 2023
Response from 日本橋クリスタルホテル on 25 Oct 2023
Thank you for using Nihonbashi Crystal Hotel.Thank you very much for taking the time out of your busy schedule to write a review.We look forward to seeing you again.

10/10 Excellent

YeonWoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from 日本橋クリスタルホテル on 20 Jan 2023
この度は日本橋クリスタルホテルをご利用頂き誠にありがとうございます。また、口コミにご協力頂きまして誠にありがとうございました。日本橋クリスタルホテル

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice hotel
Everything was clean, the staff were friendly, but the room was a little small. Overall, good experience.
Stayed 2 nights in Mar 2020
Response from Nippinabshi Crystal Hotel on 24 Mar 2020
Thank you for your comment. In addition, we will do our best to be a hotel that customers can come to.

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020
Response from Nippinobshi Crystal Hotel on 8 Mar 2020
Thank you for your review. Have a nice day.

10/10 Excellent

Pui Pui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Feb 2020
Response from Nippinabshi Crystal Hotel on 19 Feb 2020
Thank you for staying at Nihonbashi Crystal Hotel. Please come again when you come near us. Thank you very much.

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
So so
We had a very hard time looking for the loc of this hotel, as in, nightmare! and upon checking in, the staff in charge doesnt speak English, at all.. really had the most difficult time communicating with them. Room wise, its spacious compared to our first hotel, and w free amenities. Cleanliness is 3/5.
Stayed 2 nights in Feb 2020
Response from NipponbashiCrystalHotel on 18 Feb 2020
Sorry for the inconvenience of staff and location of hotel. We strive for improvement. Thank you very much.

4/10 Poor

Verified traveller

Stayed 3 nights in Feb 2020
Response from NipponbashiCrystalHotel on 9 Feb 2020
Thank you for comment

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Train Station
Very clean, simple check in. We got in very late and they were accommodating. It was very easy to get to from the airport. Don't use Apple maps. We initially went to the wrong location but google maps was correct. The hotel is a few minutes walk from the Namba station which has an express train to and from the Kansai airport.
Stayed 1 night in Jan 2020
Response from Nippinabshi Crystal Hotel on 6 Feb 2020
Thank you for staying at Nihonbashi Crystal Hotel. I am very happy to have a high evaluation. Please come again when you come near us. Thank you very much.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good nearly with Kuromon and easy find it
Stayed 4 nights in Jan 2020
Response from NipponbashiCrystalHotel on 25 Jan 2020
Thank you very much for your review. How was trip? When you come to Osaka, please stay with us again. Thank you.

10/10 Excellent

myles, Maui HI.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not like that the rooms were very small and the water shower water would not stay consistently hot/warm and periodically get extreme cold, as we were here during later December. We did enjoy that extra hotel amenities were set out in the lobby for easy access and also the fact the there is a miso soup, hot/cold coffee, tea and water dispenser in the lobby which is kept clean and is comfortable. All Staff was great and the front desk agents are very friendly.
Stayed 5 nights in Dec 2019
Response from Nippinobshi Crystal Hotel on 30 Dec 2019
We are very sorry for the hotel's room maintenance. I will try to improve it. I'm looking forward to seeing you when you come to Osaka. Thank you very much.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Nipponbashi Crystal Hotel on 22 Dec 2019
この度は日本橋クリスタルホテルにご宿泊頂きありがとうございます。快適にお過ごしいただけましたようで幸いでございます。大阪にお越しの際はぜひまたクリスタルホテルをご利用くださいませ。ご来館お待ちしております。

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and walking distance from Dontonbori 🙏
Excellent staff, very helpful and smooth check in and out... thank you for an excellent stay 🙏
Stayed 2 nights in Dec 2019
Response from Nippinobshi Crystal Hotel on 13 Dec 2019
Thank you for staying our hotel and contribution. We hope you enjoyed Japan a lot. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and adequate amenities. Convenient location.
Stayed 2 nights in Nov 2019
Response from Nipponbashi Crystal Hotel on 21 Nov 2019
Thank you very much for staying our hotel again. We are so appreciated your wonderful comment. We wish you enjoyed here in Japan. If you come back to Osaka sometime, please come again our hotel. Thank you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, perfect location, cozy hotel
We loved our stay here. We stayed for almost a week while traveling and visiting Osaka. The staff was very friendly and accommodated is very well. The room was perfect, cozy, and comfy. The location is also amazing. Walking distance to all the big “tourist” stuff — Dotombori, Shinsekai, ect. and 7-13 minute walk to two train stations to get you anywhere else you want to go. We loved our stay here!
Stayed 4 nights in Sep 2019
Response from Nippinabshi Crystal Hotel on 27 Sept 2019
Thank you for your stay and comment.If you come to OSAKA,please stay our hotel again^^We are looking for seeing you.Thank you.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
The property is close to the subway station. Staff are not able to communicate in English well and generally not friendly at all. I stayed at other five hotels at different places in Japan, staff are very friendly and helpful, went extra miles to serve the customers. I am disappointed with the staff attitude in Nipponbashi Crystal Hostel. Hope it will improve and I will consider to go there again.
Stayed 2 nights in Aug 2019
Response from nipponbashi crystal hotel on 12 Sept 2019
Thank you very much for staying at Nipponbashi Crystal Hotel. Our hotel has staff who can speak Japanese, English, Chinese and Korean. We will educate all staff so that they can speak English well, so we are looking forward to seeing you again. Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Nipponbashi Crystal hotel on 21 Jun 2019
Thank you for your comment!

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Great location and price, friendly staff. Normally it’s great, but this time the bathroom stank and there was other people’s hairs on the bed and pillows And the staff said no replacement pillows available and no other room, disgusting
Stayed 1 night in Jun 2019
Response from Nipponbashi Crystal Hotel on 21 Jun 2019
Sorry, we will work hard to solve the problems you have experienced. thanks for letting me know.

6/10 Okay

Verified traveller

No toilet seat warmer
Unbelievable a hotel without toilet seat warmer especially it is considered a MUST during winter season. Found the lobby toilet got warmer but not the room one. Staff not really able to communicate in English. Staff able to communicate in Chinese in day shift and Japanese in night shirt. Quite a distance with subway station and it is located in the area of Denden Town (famous for electronic item and Japanese anime/ manga). Walk 5-10mins to Namba city mall which has quite a number of restaurants.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Nipponbashi Crystal Hotel on 4 Feb 2018
Thank you for your stay! We are looking forward seeing you again!

8/10 Good

MEGUMI

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

SeokJeong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 니혼바시 크리스탈 호텔 스태프 일동 on 5 Nov 2023
니혼바시 크리스탈 호텔을 이용해 주셔서 감사합니다.고객에게 만족해 주셔서 감사합니다.바쁜 중간 리뷰에 협조 해 주셔서 감사합니다.또 이용을 기다리고 있습니다.

10/10 Excellent

Takahiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
突然の予約にも関わらず対応有難うございました。
Stayed 1 night in Oct 2023
Response from 日本橋クリスタルホテル on 25 Oct 2023
数ある中から当ホテルをご利用頂き誠にありがとうございます。またのご利用をお待ちしております。

8/10 Good

akazawa

Stayed 1 night in Sep 2023
Response from 日本橋クリスタルホテル on 25 Oct 2023
日本橋クリスタルホテルをご利用頂き誠にありがとうございます。またのご利用を心よりお待ち申し上げます。

6/10 Okay

Kenji

Stayed 1 night in Sep 2023
Response from 日本橋クリスタルホテル on 25 Oct 2023
日本橋クリスタルホテルをご利用頂き誠にありがとうございました。またのご利用をお待ちしております。

10/10 Excellent

EUN SEOK

Stayed 3 nights in Jul 2023
Response from 日本橋クリスタルホテル on 13 Aug 2023
この度は当館をご宿泊頂き誠にありがとうございましたまた、口コミにご協力ありがとうございます。

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
난바역과 가까워서 이동하기 매우 편리했습니다. 호텔 직원분들도 매우 친절해서 좋았습니다. 객실 컨디션도 좋았어요. 기회가 된다면 또 방문할 예정입니다.
Response from 日本橋クリスタルホテル on 13 Aug 2023
저희 닛폰바시 크리스탈 호텔을 이용해 주셔서 대단히 감사합니다. 바쁘신 와중에도 후기까지 남겨주셔서 감사드려요!불편함없이 머무르셨다니 다행이에요 :)다음에도 기회가 닿으시면 뵐 수 있길 기대하겠습니다!감사합니다!

10/10 Excellent

JAEWOO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
침대 메트리스 외에 모두좋았습니다
덴덴타운 한복판이라 오따쿠가 여행가서 묵기에 최적화된 위치와 좋은 가성비의 호텔입니다. 다만 트윈룸의 침대가 작은 사이즈인데, 메트리스 가장자리에 사람이 앉으면 침대 전체가 들썩이는 현상이 발생합니다. 100kg넘는사람이 앉으면 메트리스가 뒤집힐수도 있을것같아요. 침대 메트리스가 너무 작고 가볍다는 문제 외에 다른점은 모두 좋았습니다. 1층에 전자레인지와 드링크바가 있구요 아침에 주스, 된장국들을 무료로 먹을수 있어 아침거리 사와서 먹기 딱 좋습니다.
Stayed 5 nights in Jul 2023
Response from 日本橋クリスタルホテル on 13 Aug 2023
저희 닛폰바시 호텔을 이용해 주셔서 대단히 감사합니다.바쁘신 와중에도 귀중한 후기 남겨주셔서 호텔 발전에 도움이 될 것 같습니다. 침대 컨디션에 불편을 느끼셨다니 죄송합니다. 고객님들의 의견 최대한 수렴해서 보완 및 수정해 나갈 수 있도록 힘쓰겠습니다. 그래도 그 외의 위치 및 시설,프리 드링크바 이용에 만족하셨다니 다행입니다... 다음에 기회가 되신다면 더블베드룸에 숙박해 보시길 권해드립니다.감사합니다!

10/10 Excellent

WONWOO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
화장실에서 살짝 냄새가 나지만 참을만했습니다. 방도 깨끗하고 역도 그렇게 멀지 않아서 좋았습니다. 쓰텐가쿠랑 도톤보리도 걸어서 갈 수 있는 거리입니다. 다시 올거같습니다.
Stayed 2 nights in Jul 2023
Response from 日本橋クリスタルホテル on 13 Aug 2023
안녕하세요, 저희 닛폰바시 크리스탈 호텔을 이용해주셔서 대단히 감사합니다.숙박 중에 화장실과 관련하여 불편함을 겪으셨다니 면목이 없습니다... 배수,하수,환기 및 위생관리에 더욱더 힘쓰도록 하겠습니다.고객님의 소중한 후기 덕분에 놓치기 쉬운 부분도 알게 되고 감사드립니다.보다 나은 서비스 제공을 위해 직원들에게도 전달하겠습니다! 바쁘신 와중에도 후기 남겨주셔서 감사합니다.

8/10 Good

wing yin

Travelled with family
下次再到大阪或可以再入住
Stayed 7 nights in Jul 2023
Response from 日本橋クリスタルホテル on 13 Aug 2023
この度は当館をご宿泊頂き誠にありがとうございましたまた、口コミにご協力ありがとうございます。

8/10 Good

SAU LING

Stayed 2 nights in Jul 2023
Response from 日本橋クリスタルホテル on 14 Jul 2023
この度は当館をご利用頂きまして誠にありがとうございました。また、口コミのご協力ありがとうございます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
나쁘지 않은 호텔
좁지만 깔끔하고 괜찮습니다 다만 인도 여성 스탭이 좀 무뚝뚝했네요 남자분은 괜찮아요 덴덴타운 목적인 분이나 잠만 주무실 분은 좋습니다. 작은 사이즈임에도 욕조가 있는 것은 플러스입니다 가격도 나쁘지 않습니다
Stayed 3 nights in Jun 2023
Response from 日本橋クリスタルホテル on 18 Jun 2023
바쁘신 와중에 귀중한 의견 남겨주셔서 대단히 감사합니다. 저희 직원 응대가 충분치 못해서 불쾌하셨다면 정말 죄송합니다. 프론트직원 서비스 교육에 더욱 힘쓰겠습니다. 감사합니다.

6/10 Okay

JONG WOOK

Liked: Cleanliness, staff & service
위치는 도톤보리 조금 걸으면돼요 근데 방이 정말 너무 작아요 평수를 제대로 확인 못했네요ㅠ 캐리어 필 공간조차 없습니다 오버가아니라 정말 없습니다ㅋㅋ 감옥그잡채
Stayed 3 nights in Feb 2023
Response from 日本橋クリスタルホテル on 3 Jun 2023
日本橋クリスタルホテルをご利用頂き誠にありがとうございます。 お忙しい中貴重なご意見誠にありがとうございました。 またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Kwok Chiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2023
Response from 日本橋クリスタルホテル on 5 Jul 2023
お忙しいところ口コミ誠にありがとうございます。

10/10 Excellent

seongjun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from 日本橋クリスタルホテル on 3 Jun 2023
日本橋クリスタルホテルをご利用頂き誠にありがとうございます。 お忙しい中貴重なご意見誠にありがとうございました。 またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Kungwei

Travelled with family
Liked: Cleanliness
房間有點小其他很齊全
Stayed 1 night in Apr 2023
Response from 日本橋クリスタルホテル on 3 Jun 2023
日本橋クリスタルホテルをご利用頂き誠にありがとうございます。 お忙しい中貴重なご意見誠にありがとうございました。 またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
マンションのようなホテル
ツインに滞在しました。立地もよくお部屋も綺麗ですし、同行者が先にチェックインしたのですが直ぐにご対応頂き有難うございました。 一階に無料のコーヒー、お味噌汁等もありました。また是非利用させて頂きます。
Stayed 1 night in Mar 2023
Response from 日本橋クリスタルホテル on 4 Jun 2023
日本橋クリスタルホテルをご利用頂き誠にありがとうございます。 お忙しい中貴重なご意見誠にありがとうございました。 またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Wai hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good!
친절한 응대로 편안히 보냈습니다. 체크인 체크아웃 전후로 짐을 맡길 수 있어 여행을 즐기는데 도움이 되었습니다. 편의점이나 카페 같은 시설은 주변에 가까이 있으며, 도톤보리나 우라난바 등을 즐기려면 10분 이상 걷긴 해야합니다.
Stayed 3 nights in Dec 2022
Response from 日本橋クリスタルホテル on 21 Jan 2023
편안한 시간이 되셨다니 다행입니다! 상점가에 위치하고 있어서 장단점이 있으리라 생각됩니다... 다음에 또 기회가 닿는다면 방문해주세요! 보다 낳은 서비스를 제공하기 위해 노력겠습니다, 감사합니다.닛폰바시 크리스탈호텔

8/10 Good

Tsz Man Celvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點非常方便 不過房間清潔就比較麻煩因為只得1張房卡同朝早10點前留低交代要執房，比較麻煩既係夜晚11點會鎖大門冇卡入唔到，變相執房日要早啲番去拎番卡
Response from 日本橋クリスタルホテル on 20 Jan 2023
この度は日本橋クリスタルホテルをご利用頂き誠にありがとうございます。フロントにお声がけ頂ければルームキー2枚お渡しさせて頂いております。また、口コミにご協力頂きまして誠にありがとうございました。日本橋クリスタルホテル

10/10 Excellent

kiyoko

Stayed 1 night in Oct 2022
Response from 日本橋クリスタルホテル on 1 Nov 2022
この度は日本橋クリスタルホテルにご宿泊頂きまして、誠にありがとうございました。 またのご来館を心よりお待ちしております。

10/10 Excellent

???

Stayed 1 night in Sep 2022
Response from 日本橋クリスタルホテル on 20 Jan 2023
この度は日本橋クリスタルホテルにご宿泊頂きまして、誠にありがとうございました。 またのご来館を心よりお待ちしております。

10/10 Excellent

Massimiliano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Simple but nice hotel, great service and english spoken. 10/10 I'd stay here again
Stayed 4 nights in Feb 2020
Response from 日本橋クリスタルホテル on 1 Nov 2022
この度は日本橋クリスタルホテルにご宿泊頂きまして、誠にありがとうございました。 またのご来館を心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Nipponbashi Crystal Hotel on 1 Apr 2020
この度は日本橋クリスタルホテルにご宿泊頂きまして、誠にありがとうございました。 またのご来館を心よりお待ちしております。

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020
Response from NipponbashiCrystalHotel on 24 Mar 2020
この度は日本橋クリスタルホテルにご宿泊頂きまして、誠にありがとうございました。またのご来店をお待ちしております。

4/10 Poor

YUKARI

Disliked: Property conditions & facilities, room comfort
臭いキツい
Stayed 7 nights in Mar 2020
Response from NipponbashiCrystalHotel on 19 Mar 2020
この度は日本橋クリスタルホテルにご宿泊頂きまして、誠にありがとうございました。 臭いがキツいというご意見、お部屋の匂いでしょうか ？再度清掃スタッフの教育を見直し、快適にお過ごし頂けますよう努めて参ります。 貴重なご意見ありがとうございます。

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from Nippinobshi Crystal Hotel on 12 Mar 2020
Thank you very much for review. Have anice day.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
다음에 또 방문하고 싶습니다.
난바역과 니폰바시역에서 도보 5분거리로 쉽게 찾아올 수 있습니다. 덴덴타운 중앙에 있기 때문에 서브컬쳐 쇼핑하기 좋습니다. 바로 건너편에 애니메이트, 편의점이 있어서 이용이 편했습니다. 인원수별로 카드키를 더 받을 수 있으니 참고 바랍니다.
Stayed 3 nights in Feb 2020
Response from NipponbashiCrystalHotel on 15 Mar 2020
안녕하십니까 고객님. 저희 호텔을 이용해주셔서 진심으로 감사드립니다. 숙박하시면서 불편한점을 없었는지요? 보다 더 나은 서비스로 고객님을 모실 것을 약속하겠습니다.감사합니다. 좋은 하루 되십시오.

10/10 Excellent

seiichi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
気遣い
気遣いが圧倒的に良かったです。
Stayed 8 nights in Feb 2020
Response from NipponbashiCrystalHotel on 10 Mar 2020
この度は当ホテルをご利用いただき誠にありがとうございます。 また、大変高い評価と身に余るお褒めの言葉を頂き、スタッフ一同大変嬉しく思います。 滞在中、大阪を楽しんで頂けましたでしょうか？ 今後ともサービス向上に精進して参りますので、またお近くにお寄りの際は是非ご利用お願い致します。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Nippinabshi Crystal Hotel on 2 Mar 2020
Thank you for giving us high rating. We wish you had a good time here. Please syay with us when you come to Osaka again.