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Response from MIMARU Osaka Shinsaibashi West Frontdesk on 12 Apr 2024
Dear guest,Thank you for taking time to write the review for us. We all hope you had a comfortable stay with us and left with good impression. Besides Osaka, MIMARU also has hotels in Tokyo and Kyoto, we will be here welcoming your visit.
We stayed at 3 different Mimaru hotels during out two weeks in Japan. They were all fantastic! This particular property is next to a fire station but the noise wasn't too bad.
Christopher
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 11 Apr 2024
Dear guest, We appreciate that you take your time to write this review. It is our greatest pleasure to realize that you were satisfied with our hotels. Your wonderful review of sharing your great time spent in our hotel with your family is an inspiration for our work. We will continue our effort to provide the best service for our guests. We are very much looking forward to your next visit. Best Regards, MIMARU OSAKA SHINSAIBASHI WEST
The staff was bilingual and helpful with our luggage. We had some luggage shipped to the hotel and they brought it to our room. The hotel is convenient and the streets around it felt safe.
Tracy
Stayed 1 night in Mar 2024
Response from MIMARU Osaka Shinsaibashi West on 2 Apr 2024
Dear guests, Thank you for staying at MIMARU Osaka Shinsaibashi West and leaving us your feedback. We are very grateful to know that you like the facility, the room and the staff. Hope you have enjoyed your trip in Osaka this time. If you have any plans to visit Osaka again, we are looking forward to seeing you visit our MIMARU again in the future. MIMARU Osaka Shinsaibashi West Front Desk Team
Located near Family Mart and Aeon Supermarket, with entrance to Subway just mins walk away. Highend shopping at Shinsabashi is approximately 10mins walk away, and there are multiple restaurants near the property!
I would also like to comment on the good service and friendlt staff who is always on hand to offer their recommendations and assistance. All you need to do is to ask!
Highly recommended!
Yee Hur William
Stayed 6 nights in Dec 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 29 Dec 2023
Hello, many thanks for your warm words! We are always happy to provide assistance. As you said, all you need is to ask ;) It is a delight that you enjoyed Osaka, and we hope to see you again next time!Kind regards.
10/10 Excellent
San San
8 Dec 2023
San San
Stayed 5 nights in Dec 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 29 Dec 2023
Hello, thank you for your review! We hope you had a great time and a safe travel back.Best regards for 2024!
10/10 Excellent
Sam
Travelled with family
8 Dec 2023
Liked: Cleanliness, room comfort
Excellent
Wonderful stay at Mimaru Osaka. Location is convenient. Staff are wonderful too. They are polite and extremely helpful.
Sam
Stayed 3 nights in Dec 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 8 Dec 2023
Hello, thank you for enjoying your stay! It was a delight to meet you, and we are happy that we could be of help. We hope you had a safe travel back. See you next time!
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 7 Dec 2023
Dear guest, many thanks for your feedback. How was your trip to Osaka? We certainly hope it met your expectations and thatyou could made good memories. See you next time!
Love this hotel! The room was very spacious and clean. The staff was very knowledgeable and helpful.
Ella,Rick,Kai,Brian
Stayed 4 nights in Aug 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 18 Aug 2023
Hello, thank you for your review! we are relieved to see that seems you had no issue with picking up your luggage. We are happy to have been of help. Thank you for enjoying your stay here! see you next time ;)
Extremely friendly reception staff, very helpful and speaks excellent English. They made my stay a very enjoyable one.
Bonnie
Stayed 4 nights in Jul 2023
Response from MIMARU Osaka Shinsaibashi West on 1 Aug 2023
Dear guest, thank yo ufor staying with us! We are delighted that you had a wonderful experience in our hotel, and your thanks have been passed on to both staff members.we are happy that you enjoyed your stay!MIMARU Osaka Shinsaibashi WestFrontdesk
10/10 Excellent
Thanh
10 Jun 2023
Thanh
Stayed 2 nights in Jun 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 2 Jul 2023
Dear guest, thank you for your review! It was very nice to meet you, and we hope you enjoyed your stay in Osaka!
10/10 Excellent
Verified traveller
Travelled with family
18 Apr 2023
Liked: Cleanliness, room comfort
Amazing friendly and helpful staff. All spoke good English. Room was what we needed. The bath was great.
Verified traveller
Stayed 3 nights in Apr 2023
Response from MIMARU Osaka Shinsaibashi West on 18 Apr 2023
Dear Guest,Thank you for your time to write this. It will be helpful for future guests. We glad that you were satisfied with our customer service and room. We will keep working hard to improve our hospitality!We hope you had a memorable time in Osaka. Our hotel is located near tourist spots and shopping area so that you can enjoy from different perspectives. We look forward to seeing you again.
The staffs are nice and helpful. However the walls are rather thin as we could hear people singing or stomping on the floor upstairs.
Karen
Stayed 7 nights in Mar 2023
Response from MIMARU Osaka Shinsaibashi WEST on 6 Apr 2023
Dear guest, thank you for your feedback! We have been full booked lately, and we apologize that the sound insulation was not up to your expectation. We appreciate your kind comment regarding the staff, it was a pleasure to meet you! See you next time.MIMARU Osaka Shinsaibashi WESTFrontdesk
Friendly staff, cute room MX furniture. Will stay here again
Alphy
Stayed 3 nights in Mar 2023
Response from MIMARU Osaka Shinsaibashi WEST on 26 Mar 2023
Hello, thank you for your review! We are happy that you enjoyed your stay and look forward to meeting you next time!MIMARU Osaka Shinsaibashi WESTFrontdesk
Response from MIMARU Osaka Shinsaibashi West on 13 Mar 2023
Hello, thank you for praising our staff! It is the best compliment we can get! We hope you had a great time in Osaka and wish you a safe trip back.MIMARU Osaka Shinsaibashi WestFrontdesk
Response from MIMARU Osaka Shinsaibashi West on 19 Mar 2023
Dear guest, thank you for you high review! We look forward to seeing you again.MIMARU Osaka Shinsaibashi West Frontdesk
8/10 Good
Reahyuk
Travelled with family
1 Feb 2023
Liked: Cleanliness
Reahyuk
Stayed 2 nights in Jan 2023
Response from Mimaru Osaka Shinsaibashi West Front Desk on 1 Feb 2023
Hello guest,Thanks so much for choosing Mimaru and leaving such a high score for us.We hope that you could have a great time here in Osaka and Mimaru.We are looking forward to seeing you again in Mimaru.Regards,
Excellent customer service. Thanks very much to Rica and Hanna for looking after us. They're awesome!
Daphnie
Stayed 3 nights in Jan 2023
Response from MIMARU大阪 心斎橋WEST フロントデスク on 30 Jan 2023
Hello guest,Thanks so much for choosing Mimaru and leaving such a nice review about our service.We hope that you and your family could have a great memory in Osaka.We are looking forward to seeing you again in Osaka and Mimaru.Regards,Mimaru Osaka Shinsaibashi WestHuy
10/10 Excellent
Hung lin Victor
Travelled with family
24 Dec 2022
Liked: Cleanliness, room comfort
Loving it
We love it! Staffs are super friendly and helpful. Room is clean, tidy and spacious
Hung lin Victor
Stayed 3 nights in Dec 2022
Response from MIMARU Osaka Shinsaibashi West on 24 Dec 2022
Dear guest, thank you for your review! It was a pleasure to have you as well. Web hope you will have the occasion to visit Japan again and experience other MIMARU hotels. All the best,MIMARU Osaka Shinsaibashi WestFrontdesk
10/10 Excellent
SWEE ING MABEL
Travelled with family
10 Dec 2022
Liked: Cleanliness, room comfort
Spacious room & helpful staff
Room is spacious and front desk staff is very helpful.
SWEE ING MABEL
Stayed 4 nights in Dec 2022
Response from MIMARU Osaka Shinsaibashi West on 12 Dec 2022
Hello, thank you for your review! it was a pleasure to have you, and we hope you enjoyed your stay in Japan. All the best,MIMARU Osaka Shinsaibashi WestFrontdesk
10/10 Excellent
Vincent
8 Dec 2022
Vincent
Stayed 3 nights in Dec 2022
10/10 Excellent
Catherine
27 Nov 2022
Catherine
Stayed 2 nights in Oct 2022
Response from MIMARU Osaka Shinsaibashi West on 28 Nov 2022
Dear Catherine,Thank you for your review. We hope that you enjoyed your stay in Osaka and look forward to seeing you next time.MIMARU Osaka Shinsaibashi WESTFrontdesk
The room was awesome! Very spacious and it was very clean as well! Staffs are super nice and friendly!
Suez
Stayed 2 nights in Oct 2022
Response from MIMARU大阪 心斎橋WEST on 17 Oct 2022
Dear guest,Thank you for your warm words. It is fortunate that you could finally visit Japan, and we are happy that you were pleased with our service. We look forward to seeing you next time as well.MIMARU Osaka Shinsaibashi WestFrontdesk
10/10 Excellent
Sherry Rose
Travelled with family
4 Jan 2022
Liked: Cleanliness, room comfort
The front staffs are friendly and accomodating. The location is nice and we had an easy access to everything. Will definitely come again😊
Sherry Rose
Stayed 2 nights in Dec 2021
Response from Mimaru Osaka Shinsaibashi West Front Desk Team on 4 Jan 2022
Dear Guest,
Warm greetings from Mimaru Osaka Shinsaibashi West.
Thank you so much for staying with us and we really appreciate the time you took to share your fabulous feedback.
we are delighted to hear that you were satisfied with our staffs, facilities, and location.
It is a pleasure to have you as our guest, and we are looking to welcoming you again in the future.
Best regards
Dear guest,Thank you for taking the time to write a review. We are very glad to hear that you have enjoyed staying here.We hope to see you again soon in Osaka. Thank you. MIMARU OSAKA SHINSAIBASHI WESTFront Desk Team
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 14 Mar 2024
Thank you so much for writting review. We are so happy that you all felt comfortable with our hotel and hope the free rental items for baby care were useful to you. We always welcome you to stay in our hotel again. Thank you very much.
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 15 Feb 2024
Hello, thank you very much for your review! We are pleased that the convenience of the neighborhood could satisfy you, and look forward to meeting you again!
6/10 Okay
Naoko
18 Dec 2023
Naoko
Stayed 2 nights in Dec 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 19 Dec 2023
Dear guest, thank you for your review. We aim to improve our services to satisfy all our guests, and appreciate any feedback. Thank you again for staying with us!
8/10 Good
JUNGHEE
16 Nov 2023
JUNGHEE
Stayed 3 nights in Nov 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 7 Dec 2023
Hello, thank you for your review! We hope you had a safe travel back and look forward to meetiny ou again!
10/10 Excellent
Chae Hyun
4 Oct 2023
Chae Hyun
Stayed 2 nights in Sep 2023
Response from MIMARU Osaka Shinsaibashi West Front Desk Team on 5 Oct 2023
Dear guest,We hope you are doing very well. Thank you for giving genuine review。We are very glad that you had fully enjoyed during your stay in Mimaru Osaka SHINSAIBASHI West. It is a pleasure to having you here, we hope to see you in near future.MIMARU Osaka SHINSAIBASHI WestFront desk team
10/10 Excellent
XIAOPING
Travelled with group
22 Sept 2023
Liked: Cleanliness, room comfort
XIAOPING
Stayed 10 nights in Sep 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 1 Nov 2023
Dear Guest,We apologize for our late response.Thank you for sparing your time to share your thoughts with us. We are delightly to have you as our guest and we would like to welcome you again in the future.If you have any further thoughts regarding your stay with us, do not hesitate to share it through our email address. Have a good day!Best regards,MIMARU Osaka Shinsaibashi WESTFront Desk Team
10/10 Excellent
Hsienchung
16 Aug 2023
Hsienchung
Stayed 6 nights in Aug 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 17 Aug 2023
Dear guest, many thanks for your high review! We hope you had a nice time in Osaka and wish you all the best!
10/10 Excellent
Ling
5 Aug 2023
Ling
Stayed 2 nights in Aug 2023
Response from Mimaru Osaka Shinsaibashi West Front Desk on 7 Aug 2023
Dear Guest,Thank you for staying at MIMARU Osaka Shinsaibashi WEST.We are delightful that you were satisfied with our hotel and service. We hope you had a pleasant and memorable stay with us. If you have any further comments regarding your stay with us, do not hesitate to contact us through email.Again, thank you for taking your time to give review about our hotel.We hope to see you again in the future.Best regards,
10/10 Excellent
Verified traveller
Travelled with family
5 Aug 2023
Liked: Cleanliness, room comfort
Family trip
Nice Stay, good choice for family trip, responsive & nice staffs.
Recommend!
Verified traveller
Stayed 5 nights in Jul 2023
Response from MIMARU Osaka Shinsaibashi WEST on 5 Aug 2023
Dear Guest,Thank you for your recent stay and for your valuable feedback.We are overjoyed to hear that our room was good for your family, and that you have enjoyed your stay. Our staff is also so glad to recieve your kind words.We are always striving to improve to provide the best possible stay for out guests.We hope to see you near in the future! Best regards,MIMARU Osaka Shinsaibashi WestFront Desk Team
8/10 Good
Luis
Travelled with family
30 May 2023
Liked: Cleanliness, room comfort
Luis
Stayed 2 nights in May 2023
Response from MIMARU Osaka Shinsaibashi West Front Desk Team on 30 May 2023
Dear Guest,Thank you for staying with us. We hope you had a great time in Osaka, and that our hotel helped to make your travel experience just a little bit more confortable.Thank you for your feedback, as it is valuable to us as we always strive to improve our services.We hope you come back to visit us again!Best regards,
10/10 Excellent
YUN KYUNG
22 May 2023
YUN KYUNG
Stayed 3 nights in May 2023
Response from MIMARU Osaka Shinsaibashi West on 24 May 2023
Dear Guest,Thank you for staying at MIMARU Osaka Shinsaibashi WEST.We are delightful that you were satisfied with our hotel and service. We hope you had a pleasant and memorable stay with us. If you have any further comments regarding your stay with us, do not hesitate to contact us through email.Again, thank you for taking your time to give review about our hotel.We hope to see you again in the future.Best regards,MIMARU Osaka Shinsaibashi WESTFront Desk Team
10/10 Excellent
Yun mei
25 Apr 2023
Yun mei
Stayed 1 night in Apr 2023
Response from MIMARU大阪心斎橋WEST on 26 Apr 2023
感謝您本次利用MIMARU大阪心齋橋WEST您的高評價是我們努力的動力!期待再次見到您!
10/10 Excellent
PO KI
Travelled with family
14 Apr 2023
Liked: Cleanliness, room comfort
PO KI
Stayed 3 nights in Apr 2023
Response from Mimaru Osaka Shinsaibashi West Front Desk on 15 Apr 2023
Dear Guest,Thank you for staying at MIMARU Osaka Shinsaibashi WEST.Also thank you for taking your time to share your experience with us.We are glad to hear that you are satisfied with our facilities, and services. If you have any other comments regarding your stay with us, feel free to share with us.We hope to welcome and assist you again in the future on your next coming to Osaka.Have a good day ahead!Best regards,MIMARU Osaka Shinsaibashi WESTFront Desk Team
Response from MIMARU Osaka Shinsaibashi West on 12 Apr 2023
Dear guest, thank you for your feedback. We indeed had a lot of children during your stay, we apologize for the inconvenience. Thank you for staying at MIMARU, and all the best!MIMARU Osaka Shinsaibashi WestFrontdesk
We have stayed at the hotel for 6 days, and we have a very good time,the room is clean and the services are great,very kind and friendly, and the skin products are 雪肌精 that are really nice.
Hi guest,Thanks so much for staying with us and give us such a nice review.We are so happy to hear that you could enjoy our room and our staff.We are looking forward to seeing you again in Osaka and Mimaru.Regards,Mimaru Osaka Shinsaibashi WestFront Desk
10/10 Excellent
CELSO
Travelled with family
2 Feb 2023
Liked: Cleanliness, room comfort
CELSO
Stayed 2 nights in Jan 2023
Response from Mimaru Osaka Shinsaibashi West Front Desk on 2 Feb 2023
Hello guest,Thanks so much for choosing Mimaru and leaving such a high score for us.We hope that you could have a great time here in Osaka and Mimaru.We are looking forward to seeing you again in Mimaru.Regards,
10/10 Excellent
Tae Wan
31 Jan 2023
Tae Wan
Stayed 3 nights in Jan 2023
Response from MIMARU Osaka Shinsaibashi West on 1 Feb 2023
Dear guest, thank you for you high review! We look forward to seeing you next time in Osaka.MIMARU Osaka Shinsaibashi WestFrontdesk
Thank you for my first journey with friends. Without this hotel, we couldn’t have AMAZING memory in japan.
감사합니다
Seungho
Response from MIMARU Osaka Shinsaibashi West on 24 Jan 2023
Dear guest, thank you for your review. Osaka is a very fun place to be with friends, it's awesome that you all had a nice time! Continue to travel and make great memories ;) Have a nice day and thank you again for your visit.MIMARU Osaka Shinsaibashi WestFrontdesk