Property amenity

Reviews of Mimaru Osaka Shinsaibashi West

3 out of 5
Mimaru Osaka Shinsaibashi West
Shinmachi, Nishi-ku, 1-24-1, Osaka, Osaka Prefecture

Reviews

9.8

Exceptional

Rating 10 - Excellent. 74 out of 87 reviews" "
Rating 8 - Good. 11 out of 87 reviews" "
Rating 6 - Okay. 2 out of 87 reviews" "
Rating 4 - Poor. 0 out of 87 reviews" "
Rating 2 - Terrible. 0 out of 87 reviews" "

9.4/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 12 Apr 2024
Dear guest,Thank you for taking time to write the review for us. We all hope you had a comfortable stay with us and left with good impression. Besides Osaka, MIMARU also has hotels in Tokyo and Kyoto, we will be here welcoming your visit.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at 3 different Mimaru hotels during out two weeks in Japan. They were all fantastic! This particular property is next to a fire station but the noise wasn't too bad.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 11 Apr 2024
Dear guest, We appreciate that you take your time to write this review. It is our greatest pleasure to realize that you were satisfied with our hotels. Your wonderful review of sharing your great time spent in our hotel with your family is an inspiration for our work. We will continue our effort to provide the best service for our guests. We are very much looking forward to your next visit. Best Regards, MIMARU OSAKA SHINSAIBASHI WEST

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was bilingual and helpful with our luggage. We had some luggage shipped to the hotel and they brought it to our room. The hotel is convenient and the streets around it felt safe.
Stayed 1 night in Mar 2024
Response from MIMARU Osaka Shinsaibashi West on 2 Apr 2024
Dear guests, Thank you for staying at MIMARU Osaka Shinsaibashi West and leaving us your feedback. We are very grateful to know that you like the facility, the room and the staff. Hope you have enjoyed your trip in Osaka this time. If you have any plans to visit Osaka again, we are looking forward to seeing you visit our MIMARU again in the future. MIMARU Osaka Shinsaibashi West Front Desk Team

10/10 Excellent

Yee Hur William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Located near Family Mart and Aeon Supermarket, with entrance to Subway just mins walk away. Highend shopping at Shinsabashi is approximately 10mins walk away, and there are multiple restaurants near the property! I would also like to comment on the good service and friendlt staff who is always on hand to offer their recommendations and assistance. All you need to do is to ask! Highly recommended!
Stayed 6 nights in Dec 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 29 Dec 2023
Hello, many thanks for your warm words! We are always happy to provide assistance. As you said, all you need is to ask ;) It is a delight that you enjoyed Osaka, and we hope to see you again next time!Kind regards.

10/10 Excellent

San San

Stayed 5 nights in Dec 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 29 Dec 2023
Hello, thank you for your review! We hope you had a great time and a safe travel back.Best regards for 2024!

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Wonderful stay at Mimaru Osaka. Location is convenient. Staff are wonderful too. They are polite and extremely helpful.
Stayed 3 nights in Dec 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 8 Dec 2023
Hello, thank you for enjoying your stay! It was a delight to meet you, and we are happy that we could be of help. We hope you had a safe travel back. See you next time!

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 7 Dec 2023
Dear guest, many thanks for your feedback. How was your trip to Osaka? We certainly hope it met your expectations and thatyou could made good memories. See you next time!

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 1 Dec 2023
Dear guest, thank you so much for your review! It was a pleasure having you, and hopefully you enjoyed your trip to Osaka. Cheers!

10/10 Excellent

Ella,Rick,Kai,Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! The room was very spacious and clean. The staff was very knowledgeable and helpful.
Stayed 4 nights in Aug 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 18 Aug 2023
Hello, thank you for your review! we are relieved to see that seems you had no issue with picking up your luggage. We are happy to have been of help. Thank you for enjoying your stay here! see you next time ;)

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Extremely friendly reception staff, very helpful and speaks excellent English. They made my stay a very enjoyable one.
Stayed 4 nights in Jul 2023
Response from MIMARU Osaka Shinsaibashi West on 1 Aug 2023
Dear guest, thank yo ufor staying with us! We are delighted that you had a wonderful experience in our hotel, and your thanks have been passed on to both staff members.we are happy that you enjoyed your stay!MIMARU Osaka Shinsaibashi WestFrontdesk

10/10 Excellent

Thanh

Stayed 2 nights in Jun 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 2 Jul 2023
Dear guest, thank you for your review! It was very nice to meet you, and we hope you enjoyed your stay in Osaka!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Amazing friendly and helpful staff. All spoke good English. Room was what we needed. The bath was great.
Stayed 3 nights in Apr 2023
Response from MIMARU Osaka Shinsaibashi West on 18 Apr 2023
Dear Guest,Thank you for your time to write this. It will be helpful for future guests. We glad that you were satisfied with our customer service and room. We will keep working hard to improve our hospitality!We hope you had a memorable time in Osaka. Our hotel is located near tourist spots and shopping area so that you can enjoy from different perspectives. We look forward to seeing you again.

8/10 Good

Chan Sook

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from MIMARU Osaka Shinsaibashi West FrontDesk on 26 Apr 2023
Hello, thank you for your feedback! Have a safe travel back and see you next time in Japan :)

8/10 Good

Karen

Travelled with family
Liked: Amenities, property conditions & facilities
The staffs are nice and helpful. However the walls are rather thin as we could hear people singing or stomping on the floor upstairs.
Stayed 7 nights in Mar 2023
Response from MIMARU Osaka Shinsaibashi WEST on 6 Apr 2023
Dear guest, thank you for your feedback! We have been full booked lately, and we apologize that the sound insulation was not up to your expectation. We appreciate your kind comment regarding the staff, it was a pleasure to meet you! See you next time.MIMARU Osaka Shinsaibashi WESTFrontdesk

10/10 Excellent

Alphy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, cute room MX furniture. Will stay here again
Stayed 3 nights in Mar 2023
Response from MIMARU Osaka Shinsaibashi WEST on 26 Mar 2023
Hello, thank you for your review! We are happy that you enjoyed your stay and look forward to meeting you next time!MIMARU Osaka Shinsaibashi WESTFrontdesk

10/10 Excellent

Vincent

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are accommodating and super helpful.
Stayed 5 nights in Mar 2023
Response from MIMARU Osaka Shinsaibashi West on 13 Mar 2023
Hello, thank you for praising our staff! It is the best compliment we can get! We hope you had a great time in Osaka and wish you a safe trip back.MIMARU Osaka Shinsaibashi WestFrontdesk

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from MIMARU Osaka Shinsaibashi West on 19 Mar 2023
Dear guest, thank you for you high review! We look forward to seeing you again.MIMARU Osaka Shinsaibashi West Frontdesk

8/10 Good

Reahyuk

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jan 2023
Response from Mimaru Osaka Shinsaibashi West Front Desk on 1 Feb 2023
Hello guest,Thanks so much for choosing Mimaru and leaving such a high score for us.We hope that you could have a great time here in Osaka and Mimaru.We are looking forward to seeing you again in Mimaru.Regards,

10/10 Excellent

Daphnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service. Thanks very much to Rica and Hanna for looking after us. They're awesome!
Stayed 3 nights in Jan 2023
Response from MIMARU大阪 心斎橋WEST フロントデスク on 30 Jan 2023
Hello guest,Thanks so much for choosing Mimaru and leaving such a nice review about our service.We hope that you and your family could have a great memory in Osaka.We are looking forward to seeing you again in Osaka and Mimaru.Regards,Mimaru Osaka Shinsaibashi WestHuy

10/10 Excellent

Hung lin Victor

Travelled with family
Liked: Cleanliness, room comfort
Loving it
We love it! Staffs are super friendly and helpful. Room is clean, tidy and spacious
Stayed 3 nights in Dec 2022
Response from MIMARU Osaka Shinsaibashi West on 24 Dec 2022
Dear guest, thank you for your review! It was a pleasure to have you as well. Web hope you will have the occasion to visit Japan again and experience other MIMARU hotels. All the best,MIMARU Osaka Shinsaibashi WestFrontdesk

10/10 Excellent

SWEE ING MABEL

Travelled with family
Liked: Cleanliness, room comfort
Spacious room & helpful staff
Room is spacious and front desk staff is very helpful.
Stayed 4 nights in Dec 2022
Response from MIMARU Osaka Shinsaibashi West on 12 Dec 2022
Hello, thank you for your review! it was a pleasure to have you, and we hope you enjoyed your stay in Japan. All the best,MIMARU Osaka Shinsaibashi WestFrontdesk

10/10 Excellent

Vincent

Stayed 3 nights in Dec 2022

10/10 Excellent

Catherine

Stayed 2 nights in Oct 2022
Response from MIMARU Osaka Shinsaibashi West on 28 Nov 2022
Dear Catherine,Thank you for your review. We hope that you enjoyed your stay in Osaka and look forward to seeing you next time.MIMARU Osaka Shinsaibashi WESTFrontdesk

10/10 Excellent

Suez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was awesome! Very spacious and it was very clean as well! Staffs are super nice and friendly!
Stayed 2 nights in Oct 2022
Response from MIMARU大阪 心斎橋WEST on 17 Oct 2022
Dear guest,Thank you for your warm words. It is fortunate that you could finally visit Japan, and we are happy that you were pleased with our service. We look forward to seeing you next time as well.MIMARU Osaka Shinsaibashi WestFrontdesk

10/10 Excellent

Sherry Rose

Travelled with family
Liked: Cleanliness, room comfort
The front staffs are friendly and accomodating. The location is nice and we had an easy access to everything. Will definitely come again😊
Stayed 2 nights in Dec 2021
Response from Mimaru Osaka Shinsaibashi West Front Desk Team on 4 Jan 2022
Dear Guest, Warm greetings from Mimaru Osaka Shinsaibashi West. Thank you so much for staying with us and we really appreciate the time you took to share your fabulous feedback. we are delighted to hear that you were satisfied with our staffs, facilities, and location. It is a pleasure to have you as our guest, and we are looking to welcoming you again in the future. Best regards

10/10 Excellent

Ngan Ki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good, must book again for next Osaka trip
Stayed 4 nights in Mar 2024
Response from MIMARU大阪心斎橋WEST on 4 Apr 2024
Dear guest,Thank you for taking the time to write a review. We are very glad to hear that you have enjoyed staying here.We hope to see you again soon in Osaka. Thank you. MIMARU OSAKA SHINSAIBASHI WESTFront Desk Team

10/10 Excellent

WAN-TING

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Kid and baby friendly with spacious rooms!
Stayed 5 nights in Mar 2024
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 14 Mar 2024
Thank you so much for writting review. We are so happy that you all felt comfortable with our hotel and hope the free rental items for baby care were useful to you. We always welcome you to stay in our hotel again. Thank you very much.

10/10 Excellent

Hoi lam

Liked: Cleanliness, property conditions & facilities
很近就有Aeon 地鐵也很近 方便
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 15 Feb 2024
Hello, thank you very much for your review! We are pleased that the convenience of the neighborhood could satisfy you, and look forward to meeting you again!

6/10 Okay

Naoko

Stayed 2 nights in Dec 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 19 Dec 2023
Dear guest, thank you for your review. We aim to improve our services to satisfy all our guests, and appreciate any feedback. Thank you again for staying with us!

8/10 Good

JUNGHEE

Stayed 3 nights in Nov 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 7 Dec 2023
Hello, thank you for your review! We hope you had a safe travel back and look forward to meetiny ou again!

10/10 Excellent

Chae Hyun

Stayed 2 nights in Sep 2023
Response from MIMARU Osaka Shinsaibashi West Front Desk Team on 5 Oct 2023
Dear guest,We hope you are doing very well. Thank you for giving genuine review。We are very glad that you had fully enjoyed during your stay in Mimaru Osaka SHINSAIBASHI West. It is a pleasure to having you here, we hope to see you in near future.MIMARU Osaka SHINSAIBASHI WestFront desk team

10/10 Excellent

XIAOPING

Travelled with group
Liked: Cleanliness, room comfort
Stayed 10 nights in Sep 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 1 Nov 2023
Dear Guest,We apologize for our late response.Thank you for sparing your time to share your thoughts with us. We are delightly to have you as our guest and we would like to welcome you again in the future.If you have any further thoughts regarding your stay with us, do not hesitate to share it through our email address. Have a good day!Best regards,MIMARU Osaka Shinsaibashi WESTFront Desk Team

10/10 Excellent

Hsienchung

Stayed 6 nights in Aug 2023
Response from MIMARU Osaka Shinsaibashi West Frontdesk on 17 Aug 2023
Dear guest, many thanks for your high review! We hope you had a nice time in Osaka and wish you all the best!

10/10 Excellent

Ling

Stayed 2 nights in Aug 2023
Response from Mimaru Osaka Shinsaibashi West Front Desk on 7 Aug 2023
Dear Guest,Thank you for staying at MIMARU Osaka Shinsaibashi WEST.We are delightful that you were satisfied with our hotel and service. We hope you had a pleasant and memorable stay with us. If you have any further comments regarding your stay with us, do not hesitate to contact us through email.Again, thank you for taking your time to give review about our hotel.We hope to see you again in the future.Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Family trip
Nice Stay, good choice for family trip, responsive & nice staffs. Recommend!
Stayed 5 nights in Jul 2023
Response from MIMARU Osaka Shinsaibashi WEST on 5 Aug 2023
Dear Guest,Thank you for your recent stay and for your valuable feedback.We are overjoyed to hear that our room was good for your family, and that you have enjoyed your stay. Our staff is also so glad to recieve your kind words.We are always striving to improve to provide the best possible stay for out guests.We hope to see you near in the future! Best regards,MIMARU Osaka Shinsaibashi WestFront Desk Team

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from MIMARU Osaka Shinsaibashi West Front Desk Team on 30 May 2023
Dear Guest,Thank you for staying with us. We hope you had a great time in Osaka, and that our hotel helped to make your travel experience just a little bit more confortable.Thank you for your feedback, as it is valuable to us as we always strive to improve our services.We hope you come back to visit us again!Best regards,

10/10 Excellent

YUN KYUNG

Stayed 3 nights in May 2023
Response from MIMARU Osaka Shinsaibashi West on 24 May 2023
Dear Guest,Thank you for staying at MIMARU Osaka Shinsaibashi WEST.We are delightful that you were satisfied with our hotel and service. We hope you had a pleasant and memorable stay with us. If you have any further comments regarding your stay with us, do not hesitate to contact us through email.Again, thank you for taking your time to give review about our hotel.We hope to see you again in the future.Best regards,MIMARU Osaka Shinsaibashi WESTFront Desk Team

10/10 Excellent

Yun mei

Stayed 1 night in Apr 2023
Response from MIMARU大阪心斎橋WEST on 26 Apr 2023
感謝您本次利用MIMARU大阪心齋橋WEST您的高評價是我們努力的動力!期待再次見到您!

10/10 Excellent

PO KI

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from Mimaru Osaka Shinsaibashi West Front Desk on 15 Apr 2023
Dear Guest,Thank you for staying at MIMARU Osaka Shinsaibashi WEST.Also thank you for taking your time to share your experience with us.We are glad to hear that you are satisfied with our facilities, and services. If you have any other comments regarding your stay with us, feel free to share with us.We hope to welcome and assist you again in the future on your next coming to Osaka.Have a good day ahead!Best regards,MIMARU Osaka Shinsaibashi WESTFront Desk Team

8/10 Good

SHOUTAROU

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
小さい子供達も連れての宿泊でした。良かった点はキッチンがありアレルギーの子供に軽くご飯を支度できたのもよかったです。寝るだけでの宿泊なら全然とても良いと思います! ただ土足厳禁ではないので床はカーペットになっており他の宿泊者さん達は靴のままな方もいるんだろうなと思うと子供達が素足で走り回っていたのが少し気になってしまいました(>_<) 日本の方は玄関みたいに靴を脱いで 上がるスタイルがいいなとは思いますが海外の方はこっちのスタイルの方が使いやすいのかなとは思いました。
Stayed 1 night in Apr 2023
Response from MIMARU大阪 心斎橋WEST フロントデスク on 14 Apr 2023
お客様この度はMIMARU大阪心斎橋WESTをご利用頂き誠にありがとうございます。キッチン付きのお部屋で小さいお子様連れでの滞在を楽しんでいただけたようで大変嬉しく思います!また土足厳禁ではない点について、貴重なご意見頂きありがとうございます。全てのお客様に満足して頂けますよう今後の参考にさせて頂きます。また皆様にお会いできるのを楽しみにしております。

8/10 Good

Ka Lung

Travelled with family
Liked: Cleanliness, room comfort
房間整潔,空間很大,設備充足, 但小朋友步速10分鐘到心齋橋,樓上的腳步聲較大
Stayed 3 nights in Apr 2023
Response from MIMARU Osaka Shinsaibashi West on 12 Apr 2023
Dear guest, thank you for your feedback. We indeed had a lot of children during your stay, we apologize for the inconvenience. Thank you for staying at MIMARU, and all the best!MIMARU Osaka Shinsaibashi WestFrontdesk

10/10 Excellent

LIYING

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at the hotel for 6 days, and we have a very good time,the room is clean and the services are great,very kind and friendly, and the skin products are 雪肌精 that are really nice.

10/10 Excellent

Kazuhiro

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
清潔感あふれるホテルでよかった。子連れ家族には非常に使い勝手がよく、子どもたちも喜んでいた。機会があればまた利用したい。
Stayed 1 night in Mar 2023
Response from MIMARU Osaka Shinsaibashi West on 2 Apr 2023
お客様、お優しい言葉ありがとうございます!他のMIMARUもご家族と楽しめるもっと面白い部屋が用意されていますので、是非お試しください!もちろん心斎橋WESTでも再来館お待ちしております:)MIMARU Osaka Shinsaibashi WestFrontdesk

10/10 Excellent

SATOKO

Stayed 1 night in Mar 2023
Response from MIMARU大阪心斎橋WEST on 26 Mar 2023
お客様、当ホテルにご満足いただき誠にありがとうございます。大阪の旅行を楽しんでいただいたようでとても良かったです。次回もお待ちしております!MIMARU大阪心斎橋WESTフロント

10/10 Excellent

Tomoko

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from MIMARU大阪心斎橋WEST on 26 Mar 2023
お客様、ご意見ありがとうございます。ご滞在が少しでもリフレッシュになったら何よりです。もっとサービスのいいホテルになるように頑張ります。また起こしくださいませ。MIMARU大阪心斎橋WESTフロント

10/10 Excellent

Chung yu

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023
Response from MIMARU Osaka Shinsaibashi West on 11 Feb 2023
Dear guest, thank you for you high review! We look forward to seeing you again.MIMARU Osaka Shinsaibashi West Frontdesk

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, room comfort
房間很大,適合家庭旅遊。提供完整廚房設施可以簡單烹飪。櫃檯人員非常熱情協助我們解決問題。雇用多國語言員工提供良好溝通。
Stayed 4 nights in Jan 2023
Response from フロントデスク on 4 Feb 2023
Hi guest,Thanks so much for staying with us and give us such a nice review.We are so happy to hear that you could enjoy our room and our staff.We are looking forward to seeing you again in Osaka and Mimaru.Regards,Mimaru Osaka Shinsaibashi WestFront Desk

10/10 Excellent

CELSO

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023
Response from Mimaru Osaka Shinsaibashi West Front Desk on 2 Feb 2023
Hello guest,Thanks so much for choosing Mimaru and leaving such a high score for us.We hope that you could have a great time here in Osaka and Mimaru.We are looking forward to seeing you again in Mimaru.Regards,

10/10 Excellent

Tae Wan

Stayed 3 nights in Jan 2023
Response from MIMARU Osaka Shinsaibashi West on 1 Feb 2023
Dear guest, thank you for you high review! We look forward to seeing you next time in Osaka.MIMARU Osaka Shinsaibashi WestFrontdesk

10/10 Excellent

Seungho

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Thank you for my first journey with friends. Without this hotel, we couldn’t have AMAZING memory in japan. 감사합니다
Response from MIMARU Osaka Shinsaibashi West on 24 Jan 2023
Dear guest, thank you for your review. Osaka is a very fun place to be with friends, it's awesome that you all had a nice time! Continue to travel and make great memories ;) Have a nice day and thank you again for your visit.MIMARU Osaka Shinsaibashi WestFrontdesk