Front of property – evening/night

Reviews of JR WEST GROUP VIA INN SHINSAIBASHI

3 out of 5
JR WEST GROUP VIA INN SHINSAIBASHI
1-10-15 Nishishinsaibashi, Chuo-ku, Osaka, Osaka

Reviews

8.8

Excellent

Rating 10 - Excellent. 458 out of 1001 reviews" "
Rating 8 - Good. 429 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

YOONG SIEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room & toilet are very spacious.
Stayed 3 nights in Jan 2024
Response from ヴィアイン心斎橋 支配人 on 2 Feb 2024
Thank you very much for staying at Via Inn Shinsaibashi.The twin type is a spacious room so you will be able to spend your time comfortably.looking forward to your next visit.

10/10 Excellent

Mun Hon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lots of restaurant surrounding the hotel
Stayed 2 nights in Nov 2023
Response from ヴィアイン心斎橋 支配人  on 5 Dec 2023
Thank you for using Via Inn Shinsaibashi.There are restaurants and department stores nearby, making it very convenient for shopping and eating.It is also recommended for sightseeing as it is close to the station.Please use our hotel again when you come to Osaka.I look forward to meeting you.Via Inn Shinsaibashimanager

8/10 Good

Hing

Stayed 6 nights in Oct 2023
Response from Via Inn Shinsaibashi Manager on 6 Nov 2023
Thank you for using Via Inn Shinsaibashi.We are very happy that you chose our hotel from among many hotels.I'm glad that you were satisfied with your stay.Please be sure to visit us again when you travel to Osaka.I look forward to meeting again.Via Inn Shinsaibashimanager

10/10 Excellent

chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great value for money. Staff are very helpful and polite
Stayed 3 nights in Oct 2023
Response from Via Inn Shinsaibashi Manager on 12 Oct 2023
Thank you very much for staying at Via Inn Shinsaibashi.We are glad that you were satisfied with the service provided by our staff.If you have the opportunity to stay again, please use our hotel again.We look forward to seeing you again.

8/10 Good

Annabelle

Stayed 6 nights in Jun 2023
Response from ヴィアイン心斎橋 支配人 on 19 Jul 2023
Thank you for staying at Via Inn Shinsaibashi this time.We are looking forward to seeing you again.

8/10 Good

How Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Osaka
Location is good, within 10mins walk to Dotonbori and very short walk to train station. 7-11 is just beside the hotel
Stayed 6 nights in May 2023
Response from Manager of Via Inn Shinsaibashi on 5 Jun 2023
Thank you for posting.Also, when you come to Osaka, please use Via Inn Shinsaibashi.All the staff are waiting for your visit.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Close by transit and shopping area. Great location and service. Will return for another trip!
Stayed 4 nights in Apr 2023
Response from ヴィアイン心斎橋 支配人 福嶋 スタッフ 西 on 15 May 2023
Thank you for staying at Via Inn Shinsaibashi this time. Our hotel is convenient and easy to reach sightseeing spots. We apologize for the inconvenience caused by the cleaning. We will share it with the cleaning staff and try to improve it. We are looking forward to seeing you again. Via Inn Shinsaibashi Manager

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenience store right outside, 2 minute walk from shinsaibashi station, lots of shopping in the area, great variety of food in the area, and plenty of tourist attractions to see. Some staff do know English and they also have a pocket translator if they do not.
Stayed 27 nights in Mar 2023
Response from Via Inn Shinsaibashi Manager on 24 Apr 2023
Thank you for staying at Via Inn Shinsaibashi this time.We appreciate the convenience of transportation to business districts and sightseeing spots, so when you come to Osaka Shinsaibashi, we would appreciate it if you would consider staying at our hotel and Via inn Prime Shinsaibashi Yotsubashi.

8/10 Good

Fang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from ヴィアイン心斎橋 支配人 on 15 Mar 2023
この度はヴィアイン心斎橋にご宿泊いただき誠にありがとうございました。またのご来館お待ちしております。

8/10 Good

Bonnie

Stayed 5 nights in Feb 2023
Response from Via Inn Shinsaibashi Manager on 26 Feb 2023
Thank you for stay Via Inn Shinsaibashi.I am very happy to receive a high evaluation of the review while you are busy.We will continue to strive to improve our services so that you can stay comfortably in the future.We are looking forward to seeing you again.Via Inn Shinsaibashimanager

10/10 Excellent

Nevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and clean. Good amenities and friendly staff.
Stayed 4 nights in Jan 2023
Response from Manager Fukushima on 29 Jan 2023
Thank you for staying at our hotel.In addition, it is an honor to receive words of praise.We will continue to aim for a good hotel.Via Inn ShinsaibashiManager Fukushima

10/10 Excellent

Alvin, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good cost value ratio, convenience location!!
Response from ヴィアイン心斎橋 支配人 福嶋 スタッフ 尾川 on 9 Jan 2023
Thank you for staying at Via Inn Shinsaibashi this time.I am very happy that you liked the location.Please use our hotel when you come to Osaka again for sightseeing.Thank you for your review.Via Inn ShinsaibashiManager FukushimaStaff Ogawa

8/10 Good

Shuk Mei

Liked: Cleanliness, staff & service
Stayed for 2 nights. Small room for individual which was expected and common. Very convenient location just a minutes away from metro and Shinsaibashi shopping areas and America Village. 7-11 downstairs.
Response from ヴィアイン心斎橋 支配人 福嶋 スタッフ 今村 on 30 Dec 2022
Thank you very much for staying at Via Inn Shinsaibashi this time.The hotel is located a 5-minute walk from Shinsaibashi Station on the Midosuji Subway Line, and is within a 5-minute walk from the sightseeing spot Americamura.There is also a convenience store on the first floor, which has been well received.We look forward to having you stay at our hotel next time.Via Inn ShinsaibashiManager FukushimaStaff Imamura

8/10 Good

Chun Pang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
就在心齋橋的中心,與御堂筋只有30秒距離。
Response from VIA-INN Shinsaibashi on 6 Nov 2022
感謝您這次入住Via Inn 心齋橋。另外,感謝您發表您的評論。酒店距離心齋橋站有2分鐘步行路程,方便觀光。我們期待再次見到您。

10/10 Excellent

Yu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅が近く、朝食が美味しくてよかったです。
Stayed 5 nights in Aug 2021
Response from 支配人 岡本 フロント 池内 on 12 Mar 2022
この度はヴィアイン心斎橋にご宿泊頂き誠にありがとうございました。 当館は心斎橋に近く観光に適した立地ですので、また大阪にお越しの際は是非ご利用くださいませ。 朝食につきましてもお客様にご満足頂けましたようで嬉しく思います。 またのご来館をお待ち申し上げております

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was excellent. Given the COVID situation the hotel was adequately prepared to assure safety and cleanliness. The room was quite small for the two of us with three suitcases but we managed as the location was ideal to go for long walks during the quarantine period.
Stayed 4 nights in Nov 2020

10/10 Excellent

Si Yeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service
Good location in the middle of Shinsaibashi. Every where is within walk and is just a 2min walk to the Shinsaibashi Metro. The only down-point is the breakfast which could be better.
Stayed 3 nights in Jan 2020

10/10 Excellent

Ka Kiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

8/10 Good

Wai Chi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient hotel with comfy and clean room .
Stayed there for 2 nights . It is a decent hotel situated literally at Shinsaibashi very convenient to shopping and dining . And it is within walking distance to Namba Train station . Check in was quick and hotel staff were very helpful giving directions . The room is equipped with everything you need though small . But it is Japan , then it is bearable . The breakfast included is awesome with something for everyone .
Stayed 2 nights in Dec 2019

8/10 Good

Boon Kiong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from VIA INN Shinsaibashi on 5 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

AK, Singapore

Travelled with partner
Liked: Cleanliness, amenities
Breakfast is good. Conveniently located near to subway and shopping area.
Stayed 3 nights in Nov 2019
Response from viainn shinsaibashi kobayashi on 23 Nov 2019
Thank you for staying Waiting for the next visit

10/10 Excellent

nur farhani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel
The room was cosy for 2 people. Loved the breakfast buffet. Fresh towels and toiletries were provided daily which was a pleasant surprise for us. The location of the hotel is perfect as it is very close to the metro and also the shopping district! 7-11 is also on the ground floor so you can satisfy your late night hunger pangs. Definitely recommend Via Inn to everyone who is looking for a comfortable, accessible and affordable stay :)
Stayed 4 nights in Oct 2019
Response from VIA INN Shinsaibashi on 20 Nov 2019
Thank you for stay VIA INN Shinsaibashi. We are proud to have helped you on your journey. We look forward to seeing you.

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied and will recommendable
The area is amazing and close to all the shopping and subway! Highly recommended and value for money
Stayed 4 nights in Oct 2019
Response from VIA INN Shinsaibashi on 4 Nov 2019
Thank you for your feedback. I'm proud to have helped you on your journey. We'll wait for you to come again.

10/10 Excellent

CT, Canada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is convenient to many places. The location is superb. The breakfast was great. The room is very clean. It would be nice to have English channels.
Stayed 3 nights in Oct 2019
Response from VIA INN Shinsaibashi on 3 Nov 2019
Thank you for your stay. Since the hotel is in the center of Osaka, I think it is convenient for moving to various places. Thank you for your compliments on our room and breakfast. Requests for English channels are for future reference. Thank you very much.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
This was a very cute boutique hotel. The service was amazing and they even offered free breakfast. the only downside is that the bed was very very hard and uncomfortable. Otherwise the stay was pleasant
Stayed 2 nights in Oct 2019
Response from VIA INN Shinsaibashi on 3 Nov 2019
Thank you for your stay. It was good to be satisfied with the service and breakfast. However, it was a pity that the hardness of the bed did not match your taste. Thank you for posting.

10/10 Excellent

Sarah, Manila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place, friendly staff, near the Osaka Metro, and walking distance to Dotonbori.
Stayed 6 nights in Sep 2019
Response from viainn shinsaibashi kobayashi on 12 Oct 2019
Thank you for your stay Waiting for the next visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from viainn shinsaibashi on 5 Oct 2019
Thank you for your use. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from VIA INN Shinsaibashi on 15 Sept 2019
Thank you for staying Via Inn Shinsaibashi. We look forward to seeing you again. Thank you for your contribution.

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from VIA INN Shinsaibashi on 10 Sept 2019
Thank you for staying VIA INN Shinsaibashi. Could you relax during your stay? We look forward to seeing you again. Thank you for your contribution.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from VIAINN SHINSAIBASHI KOBAYASHI on 12 Aug 2019
Thank you for your stay. Waiting for the next visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from ヴィアイン心斎橋 on 30 Jul 2019
ヴィアイン心斎橋へご宿泊いただき、ありがとうございました。 ご滞在中はゆっくりとお過ごし頂けましたでしょうか。 またのお帰りをお待ちしております。 ご投稿ありがとうございました。

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from ヴィアイン心斎橋 on 13 Jul 2019
この度はヴィアイン心斎橋をご利用頂きまして、誠にありがとうございました。ご滞在中、ゆっくりお休み頂けましたでしょうか。 またのご利用をお待ちしております。

8/10 Good

bulky, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good, there is a convenience store at the hotel G/F and few more around so convenience.
Stayed 1 night in May 2019
Response from VIA INN Shinsaibashi on 26 Jun 2019
Thank you for staying at VIA INN Shinsaibashi. How was your room and breakfast during your stay? Thank you for posting. See you again.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great buffet (breakfast) & great location
Location very good for access to Shinsaibashi, American mura, Dotonburi (near by, in minutes) and Airport Bus station (15-20 mins. walk). My son and I spent 3 nights and we love the hotel. Convenience store in less than one minute. Modern double bedroom, bright, clean and great breakfast buffet!! We will definitely come back again.
Stayed 3 nights in Apr 2019
Response from VAIINN Shinsaibashi TSAI on 1 May 2019
Thank you for staying our hotel, and a lot of compliments. We are very glad that you had a nice staying. It's an honor. We are committed to doing better service, and looking forward to seeing you again. Best regards.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Little Hotel in busy area
Great little place in middle of busy area of Osaka. Close to everything. Love the breakfast as it's a good starter for the day. Professional and courteous staff. Small rooms though but comfortable.
Stayed 3 nights in Apr 2019
Response from VAIINN Shinsaibashi TSAI on 20 Apr 2019
Thank you for staying our hotel. We are glad that you like our room, breakfast, and staff.It is a great honor. We will continue to provide comfortable accommodation environment. If you travel to Osaka next time, hope you can choose our hotel again. We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2019
Response from VAIINN Shinsaibashi TSAI on 1 May 2019
この度はヴィアイン心斎橋をご利用頂きまして誠に有難うございます。 またのご利用心よりお待ち申し上げております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from VAIINN Shinsaibashi TSAI on 1 May 2019
この度はヴィアイン心斎橋をご利用頂きまして誠に有難うございます。 またのご利用心よりお待ち申し上げております。

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After Staying in Osaka's Hostels for 2 Weeks...
The location in America-mura was perfect- in the middle of everything. The room was in stellar condition and the staff was always kind and available. There are also many free amenities. This was especially wonderful because I stayed in a hostel for the past two weeks so my rating might be a bit too high but I couldn't see any problems with the stay. It was everything I could ask for!
Stayed 2 nights in Jan 2019
Response from VAIINN Shinsaibashi TSAI on 14 Jan 2019
Thank you for choosing our hotel. We are so glad that you enjoyed your stay. It is a great honor. If you travel to Osaka next time, hope you can choose our hotel again. We are now renewaling our hotel. It will be better than before, and we are willing to help you as we can as possible. We are looking forward to seeing you again.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Joe
Good but small of the room.
Stayed 2 nights in Dec 2018
Response from Viainn Shinsaibashi CHOU on 25 Dec 2018
Thank you for your stay. We are glad to see you have a great trip in Osaka. Our hotel has several types of the room. You can reserve different kind of the room at next time. Thank you for your contribution.

10/10 Excellent

Ka Wai

nice
Stayed 1 night in Nov 2018
Response from VIA INN Shinsaibashi on 24 Nov 2018
Thank you for your stay. And thank you for your submission. Did you enjoy Osaka? If there is another chance, We are waiting for you.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018
Response from ヴィアイン心斎橋 鍾 on 7 Nov 2018
この度はヴィアイン心斎橋をご利用頂きまして誠にありがとうございます。 これからもみなさまに快適に過ごして頂ける様に、スタッフ一同精進して参ります。 ヴィアイン心斎橋、並びにヴィアイングループを今後も宜しくお願い致します。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Viainn Shinsaibashi Shou on 30 Oct 2018
Thank you so much for this review. We want to wish you a beautiful day and we hope to welcome you back soon. Thank you and with kind regards,

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Close to subway station, shopping street . Need to improve condition of facilities . Staff is very nice .
Stayed 3 nights in Oct 2018
Response from Viainn Shinsaibashi Shou on 27 Oct 2018
Thank you very much for your great review and the time you took to share this with us. We are very happy and proud to read that the staff was nice. We want to wish you a beautiful day and we hope to welcome you back soon. Thank you and with kind regards,

10/10 Excellent

An Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good option for solo trip
The location is awesome. Especially for solo trip ,
Stayed 4 nights in Sep 2018
Response from Viainn Shinsaibashi Shou on 27 Oct 2018
Thank you so much for your review. We want to wish you a nice day and we hope to welcome you back soon. Thank you and with kind regards,

10/10 Excellent

Verified traveller

Nice location. Walking distance to shopping
Clean hotel. Simple breakfast. 5 mins walk from famous shopping district where you can find food like luke lobster, takoyaki balls, etc. 7-11 and yoshinoya is right below hotel.
Stayed 2 nights in Aug 2018
Response from Viainn Shinsaibashi Shou on 27 Oct 2018
Thank you for the great feedback. We are very happy to read that you enjoyed your stay. We want to wish you a nice day and we hope to welcome you back soon. Thank you and with kind regards,

6/10 Okay

Tom, Tokyo

Disliked: Cleanliness, room comfort
Great location
Great location but the room was tiny, even for Japanese standards.
Stayed 3 nights in Aug 2018
Response from VAIINN Shinsaibashi NITTA on 31 Aug 2018
Thank you for your stay and posting. We certainly think that single and double rooms are compact...If you have the opportunity, please try the twin room. Thank you.

10/10 Excellent

chiung yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Walls were dirty with something that looks like blood stains and towels also had stain on it. The free Breakfast was good.
Stayed 1 night in Jul 2018
Response from VAIINN Shinsaibashi NITTA on 12 Aug 2018
Thanks for your posting. We are sorry for the dirt on the walls and towels. We are cleaning the towels, but I will be careful when preparing them. Wall dirt thinks cleaning and wallpaper change. About breakfast, it was nice to be satisfied. Thank you for coming to Osaka.

6/10 Okay

Verified traveller

The hotel room is really small but the location to Shinsaibashisuji area is close.
Stayed 3 nights in Jul 2018
Response from Viainn Shinsaibashi Shou on 27 Oct 2018
Thank you for taking the time to leave us a review. We are glad to hear that you have enjoyed the location of our hotel within walking distance of the most popular places at Shinsaibashi Area. In addition, we are sorry that the room size did not meet your expectations. We want to wish all the best and we hope to welcome you back soon. Thank you and with kind regards,