Front of property – evening/night

Reviews of Hearton Hotel Shinsaibashi Nagahoridori

3 out of 5
Hearton Hotel Shinsaibashi Nagahoridori
1-5-11 Shinmachi, Nishi-ku, Osaka, Osaka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 604 out of 1003 reviews" "
Rating 8 - Good. 346 out of 1003 reviews" "
Rating 6 - Okay. 34 out of 1003 reviews" "
Rating 4 - Poor. 11 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nate

Liked: Cleanliness, staff & service, amenities
An average hotel. Walkable to dontonburi
Stayed 3 nights in Apr 2024
Response from Namba on 27 Apr 2024
Thank you for choosing to stay at our hotel.As you mentioned, our hotel is very conveniently located, and you can walk to Dotonbori with ease.Thank you for taking the time to write a review for our hotel.We look forward to seeing you next time.Desk Front Staff Namba

10/10 Excellent

Jhunni

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place exceeded my expectations. Super cute and clean. Walking distance of dontonbori. Would most definitely recommend!
Stayed 3 nights in Apr 2024
Response from front staff HONDA on 26 Apr 2024
Thank you very much for staying at our hotel.We are very happy to hear that you enjoyed your stay with us.Thank you for your kind words!It's about a 1-minute walk from Yotsubashi Subway Station and within walking distance to Shinsaibashi, making it an ideal location for sightseeing in Osaka. We would like to do our best to further satisfy our customers. Please use our hotel again when you come to Osaka.Thank you for your cooperation in the review.I look forward to seeing you again.

8/10 Good

Svetlana

Liked: Staff & service, property conditions & facilities
Stayed 14 nights in Apr 2024
Response from front staff SHINOHARA on 22 Apr 2024
We look forward to serving you again.

8/10 Good

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a walkable distance to Dotonburi and the downtown area! We really enjoyed the convenience of being close by to a lot of restaurants and train stations. Definitely recommend!
Stayed 7 nights in Apr 2024
Response from front staff SHINOHARA on 12 Apr 2024
Thank you for your review. The customer is right. There are many restaurants around the hotel. We look forward to seeing you again.

10/10 Excellent

Paulus Pang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Tanisaka on 3 Apr 2024
Thank you very much for choosing our hotel.We look forward to your continued patronage of our hotel in the future.Thank you very much for taking time out of your busy schedule to give us your comments.

10/10 Excellent

Frederick

Stayed 1 night in Mar 2024
Response from Front staff Shuto on 21 Apr 2024
Thank you very much for using our hotel this time.Because we received high praise from our customers,I feel relieved that we were able to provide you with a service that was worth the price during your stay.We would be happy if you would consider our hotel as your accommodation option the next time you visit Kansai, Japan.

10/10 Excellent

Charles Jr

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place is close to train station and Dotonbori is walkable.
Stayed 4 nights in Mar 2024
Response from SHINOHARA on 27 Mar 2024
Thank you for your review. It is just a short walk from Yotsubashi Subway Station. It takes about 10 minutes to Shinsaibashi Station.

10/10 Excellent

Myrene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff shinohara on 18 Mar 2024
Thank you very much for staying at the Hartung Hotel Shinsaibashi Nagahoridori. We look forward to serving you again.

8/10 Good

Alyssa Luvilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean & close to Shinsaibashi, Americamura and Dotonbori
Stayed 4 nights in Mar 2024
Response from Front staff prasad on 17 Mar 2024
Thank you for staying our hotel.We are very honored that you comfortable your stay at our hotel.We also glad that you liked our location too..When you come to Osaka again, we would be happy if you could stay at our hotel.We are look forward to see you again.Thank you for make a time to review.

10/10 Excellent

NATSUMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from ハートンホテル心斎橋長堀通 奥野 on 4 Mar 2024
この度はハートンホテル心斎橋長堀通にご宿泊頂きまして誠にありがとうございます。お客様に快適にお過ごしいただけたのでしたら幸いでございます。またのご利用をお待ちしております。

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good except really bad wifi and really small and uncomfortable smoking area.
Stayed 7 nights in Feb 2024
Response from Front staff SHINOHARA on 29 Feb 2024
Thank you for your very honest review. The customer is right. However, we also rent Wi-Fi, so please contact the front desk if you have an important meeting. Smoking areas are a problem even in hotels. We will consider further improvements in the future.

8/10 Good

Tetay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best, you can walk to Shinsaibashi for only 10 mins. The staff is very helpful. I wish there was a coin laundry at the hotel. Also, there is no digital safe in the room, so you need to put stuff in your luggage and lock it instead.
Stayed 5 nights in Feb 2024
Response from Front staff Kunimatsu on 25 Feb 2024
Thank you for staying our hotel.We are happy that you like the location and also glad to receive compliments about the staff's service. The hotel does not have a washing machine, but there is a coin laundry nearby. We can also keep your valuables at the office if needed. Please feel free to ask our staff. Look forward to you will stay here again. Thank you made a time for the review.

10/10 Excellent

Koh Sing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 2 nights in Feb 2024
Response from FUNAMOTO on 17 Feb 2024
Thank you for staying at our hotel.We are glad that you were satisfied with your stay.The hotel has a convenient location and restaurants.Please use our hotel again when you come to Osaka.Thank you for taking the time out of your busy schedule to post a review.looking forward to seeing you coming again

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ハートンホテル心斎橋長堀通 on 18 Jan 2024
Thank you for staying at Hearton Hotel Shinsaibashi Nagahori.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Average size room, good location close to transport and walking distance to dotonbori. Breakfast was the worst out of all hotels we stayed at, not worth paying extra for.
Stayed 4 nights in Dec 2023
Response from Hotel staff prasad on 11 Jan 2024
Thank you very much for staying at our hotel.We are delighted to receive your compliments on the service of our hotel staff and the cleanliness of the rooms.There is a 24-hour supermarket and convenience store next door to our hotel.Our hotel is a 2-minute walk from Yotsubashi Station and 7-minute walk from Shinsaibashi Station and the shopping area.we be careful not to let this happen next time when morning breakfast.We are honored that you would like to use us again.We look forward to seeing you again.Thank you for taking time out of your busy schedule to comment.Hearton hotel Shinsaibashi Nagahori dori

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ハートンホテル心斎橋長堀通 篠原 on 1 Jan 2024
Thank you for staying at Hearton Hotel Shinsaibashi Nagahoridori.We will create a better environment.looking forward to seeing you coming again.

8/10 Good

Nihaia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Response from ハートンホテル心斎橋長堀通 篠原 on 12 Jan 2024
Thank you for staying at Hearton Hotel Shinsaibashi Nagahoridori.

10/10 Excellent

Arden DC

Stayed 7 nights in Dec 2023
Response from front staff 篠原 on 10 Jan 2024
We look forward to seeing you again.

10/10 Excellent

KWOK SUM PHILIP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and good environment
Stayed 7 nights in Dec 2023
Response from FRONT Funamoto on 13 Dec 2023
Thank you very much for staying at our hotel.We are also happy to hear that you enjoyed your stay.This hotel is very convenient for sightseeing as it is close to the station.I look forward to seeing you again.Thank you for taking the time out of your busy schedule to post a review.

10/10 Excellent

Kanyarat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway, convenience store and McDonald. Staff is very nice and helpful. Room is clean and not cramped. Sufficient for 2 people to stay with some space for 2 24” luggages. Only disadvantage I found is there is no coin washing machine.
Stayed 5 nights in Nov 2023
Response from Hotel staff Nakagawa on 8 Dec 2023
Thank you for staying at our hotel.We are glad that you were satisfied with our hotel's staff, location, and rooms.Also, we apologize for not being able to meet your expectations regarding the washing machine.We look forward to your next stay.Thank you for your review.

10/10 Excellent

Jung Hoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much enjoying to stay there! Highly recommend!!!!!
Stayed 3 nights in Dec 2023
Response from FRONTDESK ISAO on 7 Dec 2023
Thank you for using our service. I am very happy to receive high praise. We look forward to seeing you again.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Osaka Stay
Awesome stay and very accommodating. Room smelled a little strange but wore off once inside room. Amazing staff!!! Location was top notch too!!!
Stayed 3 nights in Nov 2023
Response from Hotel staff prasad on 10 Nov 2023
Thank you for staying our hotel.We are very honored that you comfortable your stay at our hotel.We also glad that you liked our location too..When you come to Osaka again, we would be happy if you could stay at our hotel.We are look forward to see you again.Thank you for make a time to review.

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities
Affordable prices, location right next to a 24 hour grocery store and mcdonalds
Stayed 5 nights in Oct 2023
Response from Front desk ISAO on 4 Nov 2023
Thank you for staying with us.We look forward to welcoming you back to Hearton Hotel the next time you come to Osaka.Thank you again for your cooperation in posting a review.

10/10 Excellent

Yim Ting Tina

Stayed 7 nights in Oct 2023
Response from FRONT on 23 Nov 2023
Thank you for staying with us.If you are planning to stay in Japan againWe'll be expecting you.

10/10 Excellent

Wai Ping Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So convenient! Room is comfy & quiet
Stayed 3 nights in Oct 2023
Response from prasad on 31 Oct 2023
Thank you for staying our hotel.We are very honored that you comfortable your stay at our hotel.We also glad that you liked our location too..When you come to Osaka again, we would be happy if you could stay at our hotel.We are look forward to see you again.Thank you for make a time to review.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly but they do not speak English well. The breakfast is decent but would appreciate some options of fresh fruit and cereals. It is a bit of walking to Dotonbori. But there is always the subway which is 2 minutes away. (But walking is good as you see more things.) Next door is a 24 hr supermarket and there is a laundromat 5 min walk. There are quite a few small restaurants scattered around. Overall, I would recommend this place. Japan is just a nice country to visit.
Stayed 6 nights in Oct 2023
Response from Tanisaka on 14 Oct 2023
Thank you very much for choosing our hotel.We are very pleased to receive your compliments on our hospitality.As you mentioned, there is a 24-hour supermarket and restaurants nearby, which are also very popular with our guests.We look forward to your continued patronage of our hotel in the future.Thank you very much for taking time out of your busy schedule to give us your comments.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean ans nice hotel to stay. small room but it’s okay as long as it is clean. free water and coffee at the lobby(plus points for tourists)
Stayed 4 nights in Aug 2023
Response from Tanisaka on 30 Aug 2023
Thank you very much for choosing our hotel.We are very pleased to receive your compliments on our cleaning.We look forward to serving you in the future.Thank you very much for taking time out of your busy schedule to give us your comments.

10/10 Excellent

allen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very helpful staff.
Stayed 5 nights in Aug 2023
Response from ISAO on 28 Aug 2023
Thank you for staying at Hearton Hotel Shinsaibashi Nagahoridori.We are looking forward to seeing you again.

10/10 Excellent

Yang Nyit

Stayed 5 nights in Aug 2023
Response from FRONTDESK ISAO on 13 Nov 2023
Thank you for staying with us. Thank you for taking the time out of your busy schedule to post.

6/10 Okay

man ho

Travelled with family
Disliked: Cleanliness
Noisy
Stayed 7 nights in Aug 2023
Response from FRONT DESK TSUKAMOTO on 23 Aug 2023
Thank you very much for using our hotel this time. We sincerely apologize for the inconvenience caused by NOISY. If you would like a quieter room, please make a request at the time of booking and we will do our best to accommodate you. Thank you very much for your review.

10/10 Excellent

Tsong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really central. easy to walk to main areas and metro stations. Friendly and helpful staff.
Stayed 1 night in Aug 2023
Response from ハートンホテル心斎橋長堀通 篠原 on 19 Aug 2023
Thank you for staying at Hearton Hotel Shinsaibashi Nagahori.It is easily accessible from Yotsubashi Station, making it easy to go to sightseeing spots.We are very happy to receive praise from our customers.looking forward to seeing you coming again

6/10 Okay

Aaron F.

It’s ok. Hopefully there are english channels coz not everyone in the world speaks Japanese.
Stayed 2 nights in Jun 2023
Response from Hotel staff Nakagawa on 27 Jul 2023
Thank you for your staying.I'm looking forward to your coming again.Thank you for your review.

10/10 Excellent

Maria Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for families
Stayed 4 nights in Jul 2023
Response from Hearton Hotel Shinsaibashi Nagahoridori liao on 24 Jul 2023
Thank you very much for choosing our hotel. We are delighted to hear that you enjoyed a pleasant stay with us.we hope you will visit us again when you have a chance to come to Osaka.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is near
Stayed 2 nights in Jul 2023
Response from ハートンホテル心斎橋長堀通 篠原 on 6 Jul 2023
Thank you for using Hearton Hotel Shinsaibashi Nagahoridori.There is a 24-hour supermarket, McDonald's, and a train station next to our hotel.I am very happy to see that you enjoyed your stay at the hotel.We are looking forward to seeing you again.

8/10 Good

Monique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very well located hotel. Just off the main drag of Shinsaibashi, it is far enough away to feel quiet and relaxing but still a really easy walk to some great shops and food options. The hotel is a little dated but the staff are lovely, the room was clean, and the location was so great.
Response from Tanisaka on 26 Jun 2023
Thank you very much for choosing our hotel.We are very pleased to receive your compliments.As you mentioned, there are many fashionable stores and restaurants in the area, and we are sure that you will enjoy your stay with us.We look forward to serving you in the future.Thank you very much for taking time out of your busy schedule to give us your comments.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is very good, better than expected, small but sophisticated, has everything, quiet, good breakfast, downstairs is a two story Aeon supermarket, McDonald's, lawson, best of all, go downstairs is a 2 minute walk to the auto laundry, just as perfect as the best hotel I have ever stayed in, so convenient
Stayed 3 nights in Jun 2023
Response from Hearton Hotel Shinsaibashi Nagahoridori LIAO on 12 Jun 2023
We are very happy to hear that you had a comfortable experience during your stay. and it's very happy to get your compliment. We will continue to do our best to be a good hotel. looking forward to seeing you again. Thank you for posting this time.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for short 4 night stay, would be happy to go back one day.
Stayed 4 nights in May 2023
Response from prasad on 3 Jun 2023
Thank you for staying this hotel. When you come to Osaka again, we would be very happy if stayed at this hotel.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from 塚本 on 28 May 2023
この度はご利用誠にありがとうございました。また大阪へお越しの際は当館をご利用頂けると幸いでございます。

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! Spacious room (for Japan’s standards) and super clean. Amenities were great. But honestly can walk anywhere and everywhere
Stayed 5 nights in May 2023
Response from Hearton Hotel Shinsaibashi Nagahoridori LIAO on 14 May 2023
Thank you very much for using Hearton Hotel Shinsaibashi Nagahoridori. We are very happy to hear your compliments about the location of our hotel. We would appreciate it if you could choose our hotel when you come to Osaka. Thank you for posting this time.

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, close to shopping and dining. Has a grocery store next door.
Stayed 4 nights in Apr 2023
Response from Hotel staff Nakagawa on 13 Apr 2023
Thank you for your staying at our hotel.I'm glad that you satisfied about hotel location.I'm looking forward to your coming again.Thank you for your review.

10/10 Excellent

Kee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from FRONTDESK ISAO on 13 Nov 2023
Thank you for staying with us. Thank you for taking the time out of your busy schedule to post.

10/10 Excellent

Analiza

Stayed 1 night in Mar 2023
Response from ハートンホテル心斎橋長堀通 on 21 Apr 2023
この度は当ホテルのご利用頂き、誠にありがとうございました。

10/10 Excellent

Ben

Stayed 5 nights in Mar 2023
Response from Herton Hotel Shinsaibashi-Nagahoridori Nagano on 21 Mar 2023
Thank you for using our hotel.I am very happy that you were satisfied with your stay.If there is another chance, I am waiting for a reservation.Thank you for your review during your busy schedule.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came from Tokyo and booked the room while on the bullet train. The staff was so friendly and kind (taxi took me to the wrong hotel-i believe they have 3 properties) Anyway compared to my experience in Tokyo, Osaka, the people, the hotel and staff blew me away. Friendly, helpful, smiles on their faces ASKED if I needed anything and how my outings went. Just interactive, helpful and kind people. Wished I had stayed longer. Room was spacious clean and had all amenities and a view! Downstairs they had awesome free coffee and beer (not free)! Stay at this hotel, you can walk easily to the river walk
Stayed 1 night in Mar 2023
Response from Herton Hotel Shinsaibashi-Nagahoridori Nagano on 16 Mar 2023
Thank you for staying at our hotel.Also, we are very happy that you were satisfied with your stay.As much as possible, we are conscious of looking into the eyes of our guests when talking to them. This is to ensure that guests can stay with peace of mind.We were wearing masks, but under the masks we couldn't stop smiling.If you come to Osaka again, we hope you will come again.Thank you very much.

10/10 Excellent

Queenie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located very closely to Yotsubashi and Shinsaibashi (via underground pass Crysta Nagahori), so getting around is easy! The hotel room was spacious for a single traveler like me, and you could help yourself with amenities such as face wash, coffee/tea sachets in the lobby. Overall, a great experience and would recommend!
Response from SANO on 16 Jan 2023
Thank you for staying with us. Also, thank you for your compliments. All the employees are happy.Please use it when you come to Osaka. We'll be expecting you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location and friendly staff!
Stayed 3 nights in Dec 2022
Response from サノ on 16 Jan 2023
Thank you for staying with us.Please come again.We'll be expecting you.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Nakagawa on 10 Jan 2023
Thank you for your staying at our hotel.I'm glad that you satisfied about staying at our hotel.I'm looking forward to your coming again.Thank you for your review.

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to the subway station but since Japanese subway is inconvenient to use due to different service providers its not necessarily good location. Its not the hotels fault tho Walkable distance to the main street (dotonbori) but a bit far. Othsr than that very good service and very friendly staffs.
Response from Hearton Hotel Shinsaibashi Nagahoridori on 8 Jan 2023
Thank you for staying at our hotel and your review.

10/10 Excellent

Alaadin

Disliked: Amenities
Response from ハートンホテル心斎橋長堀通 中川 on 6 Mar 2023
この度は当ホテルにご宿泊いただき誠にありがとうございます。お客様のまたのお越しを心よりお待ちしております。お忙しい中クチコミを頂き、ありがとうございました。

10/10 Excellent

Mao Zi, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, room and bathroom is a little bigger compare to others same category hotel. staff was nice and friendly, Walkable distance from Shinsaibashi Station and shopping area. Overall experience was Excellent.
Response from ハートホテル心斎橋長堀通 on 30 Nov 2022
Thank you.