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Reviews of HOTEL MYSTAYS Shin Osaka Conference Center

3 out of 5
HOTEL MYSTAYS Shin Osaka Conference Center
Nishinakajima 6-2-19 Yodogawa-ku, Osaka, Osaka-fu

Reviews

7.8

Good

Rating 10 - Excellent. 294 out of 1000 reviews" "
Rating 8 - Good. 400 out of 1000 reviews" "
Rating 6 - Okay. 200 out of 1000 reviews" "
Rating 4 - Poor. 75 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Owen

Travelled with family
Small room somewhat clean
Stayed 2 nights in Apr 2024
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 17 Apr 2024
Thank you for staying at HOTEL MYSTAYS Shinosaka Conference Center. And we appreciate you spending your time writing to us.We are sorry that the guest room did not meet your expectations.As you said, our building is compact.Due to the structure of the building, it is difficult to make immediate improvements,so we will continue to make efforts in providing better service for our customers.Thank you very much for your valuable opinion.We are looking forward to seeing you again.

4/10 Poor

Mariela

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We mistakenly missed to add 1 day to our stay and had to book separately. Once booked they advised us the only room available was a smoking room. We were not happy as we aren’t smokers but agreed instead of staying in the streets for the night. I had never stayed in smoking rooms and this review may be biased but the room and the whole floor at best reeked of smoke (this I understand, it’s a smoking room!) however once inside the condition of the room was so filthy. There were dust everywhere, brown/amber (maybe tar?) all over the window seal and walls. The wall paper falling apart. We paid $172 USD for this night and it was below motel quality. Im surprised that for the cost of a room between $130-$172 per night that there is mold in the rooms. To be fair they do give you an air purifier/humidifier but I’m not sure it takes away from the actual mold growing on the walls. The bathrooms are made of fiberglass and have chipping in most areas such as the tub and sink. We took photos and asked the concierge if it was normal? He offered a different room but the other two rooms offered were in worst condition with even random hairs on the bed and bathroom walls. They do try to be eco friendly and will clean after your stay but I’m not sure what type of cleaning is done. Definitely not deep cleaning and those smoking rooms may need it more than any other. Pros: walking distance to the Osaka station.
Stayed 1 night in Mar 2024
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 9 Apr 2024
Thank you for staying at HOTEL MYSTAYS Shinosaka Conference Center. And we appreciate you spending your time writing to us.Please accept our sincere apology, regarding the situation that has caused great deal of discomfort and inconvenience to you. Our cleaning crews work hard and do pay close attention to make sure the rooms are cleaned properly. However, this time it was not up to the standard to provide comfortable condition for our guest to be staying in. We are very sorry that we could not meet the expectation. We will train our staff members so that the case like this will not be repeated in the future. It is not possible to undo what had happened, but staff members will try to learn from this. We will be working hard to improve our service so that more comfortable stay will be provided to our guests at our hotel.We will be so glad to have you again as our guest in the future.

10/10 Excellent

Hiroki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Taeko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant in the hotel was amazing.
Stayed 4 nights in Nov 2023
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 20 Nov 2023
Dear Guest,We are so glad to hear that you have had a comfortable stay at our hotel. We hope we can serve you again at our hotel in the future.

8/10 Good

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So the rooms are seriously small (we got the standard twin beds (2) room which is apparently the second largest), even for my experience staying in Japanese hotels. It’s hard if you have a lot of luggage, etc., because there’s nowhere in the room to fit it. But the staff was very kind so that made up for it and we had a fantastic stay overall- the laundry machines were easy to use and the restaurant downstairs was amazing. Additionally, it is very close to the subway station which is always a plus!
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 24 Oct 2023
Thank you for staying at HOTEL MYSTAYS Shinosaka Conference Center. And we appreciate you spending your time writing to us.As you said, our building is compact.Due to the structure of the building, it is difficult to make immediate improvements,so we will continue to make efforts in providing better service for our customers.We are looking forward to seeing you again.

10/10 Excellent

Kiran

Stayed 1 night in Sep 2023

10/10 Excellent

Nurul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's all good 👍
Stayed 1 night in Sep 2023
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 3 Oct 2023
Thank you for staying at HOTEL MYSTAYS Shinosaka Conference Center. And we appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests.When you travel to Osaka area in the future, we sincerely hope that you will consider our hotel for your stay.

8/10 Good

Xavier Jim

Business traveller
Liked: Cleanliness, property conditions & facilities
The breakfast buffet was really good. They serve different menu everyday, or alternating.
Stayed 2 nights in Sep 2023
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 24 Sept 2023
Thank you for staying at HOTEL MYSTAYS SHINOSAKA.We appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.When you travel to the Osaka area in the future, we sincerely hope that you will consider our hotel for your stay.

8/10 Good

Toshimi

Stayed 1 night in Jul 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel to Stay
We enjoyed our stay here. It comes with a daily breakfast which is very convenient. Staff are very friendly. Within the walking distance of the Shin-Osaka Station and Nishinakajima-Minamigata Station which brings you to Dotonbori and Donbori and Kuromon Market. Will definitely stay again next time I'm in Shin Osaka
Stayed 3 nights in Jun 2023

8/10 Good

Anisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I wish the smoking smell was not there. They should stop making smoking rooms and just have a special room for just smoking. Breakfast option was good and room was small and serve its purpose.
Stayed 2 nights in Jun 2023
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 5 Jul 2023
Thank you for staying at HOTEL MYSTAYS SHINOSAKA.We appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.When you travel to the Osaka area in the future, we sincerely hope that you will consider our hotel for your stay.

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Prime Location, Small Room, Great for Short Stays
My friend and I stayed in a "Standard Twin Room" for two nights. The staff was great, I was checking in with my low level Japanese but it turned out the man there spoke excellent English. The room was quite small and the bathroom also, it was barely enough for both of us. It's good for a short stay as the price is affordable and it is very close to the Shin-Osaka station.
Stayed 2 nights in May 2023
Response from front desk on 9 Jun 2023
Thank you for staying at HOTEL MYSTAYS SHINOSAKA.We appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.When you travel to the Osaka area in the future, we sincerely hope that you will consider our hotel for your stay.

10/10 Excellent

Pedro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was a bit small and staff managed to give a upgrade and very affordable price love it.
Stayed 6 nights in May 2023
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 21 May 2023
Thank you for staying at HOTEL MYSTAYS SHINOSAKA.We appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.When you travel to the Osaka area in the future, we sincerely hope that you will consider our hotel for your stay.

8/10 Good

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff
Stayed 2 nights in Apr 2023
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 30 Apr 2023
Thank you for staying at HOTEL MYSTAYS SHINOSAKA.We appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.When you travel to the Osaka area in the future, we sincerely hope that you will consider our hotel for your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Outside and reception updated, rooms yet to be.
4 rooms booked, 3 of which had black mould in the creases of the walls and around the windows, ventilation in the bathroom also did not work. Bathroom ceiling height was very low if you are 6ft or above you will touch the top of the ceiling with your head and will have to crouch/bend whilst showering.
Stayed 5 nights in Apr 2023
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 16 Apr 2023
Thank you for staying at HOTEL MYSTAYS SHINOSAKA.We appreciate you spending your time to write to us.Every staff member at our hotel will be working hard to improve the level of our service and try to meet the expectation of our guests.When you travel to the Osaka area in the future, we sincerely hope that you will consider our hotel for your stay.

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel great location near train station ,easy to move
Stayed 3 nights in Apr 2023
Response from front desk on 25 Apr 2023
Thank you for staying at HOTEL MYSTAYS SHINOSAKA. We appreciate you taking the time to write to us.We are glad to hear that you enjoyed a comfortable stay at our hotel.We sincerely hope to welcome you again at our hotel.Sincerely,

10/10 Excellent

Marin

Liked: Staff & service, amenities, property conditions & facilities
It's very close to Shin Osaka train station
Stayed 20 nights in Feb 2023
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 22 Mar 2023
In addition, we would like to thank you again for your feedback during your busy schedule.I am very happy to read that you were able to receive words of praise from your post.Thank you very much for staying at HOTEL MYSTAYS Shin-Osaka Conference Center.We will do our best to improve the space and services that you can stay with peace of mind.We are looking forward to seeing you again.

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good time
Stayed 1 night in Jan 2023

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel!
Tiny noisy, uncomfortable rooms. No English. Unhelpful staff. Avoid this hotel.
Stayed 1 night in Jan 2023

6/10 Okay

KYOSUKE, Funabashi

Business traveller
Liked: Cleanliness
wifiがない
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 8 Mar 2023
この度は数あるホテルの中からホテルマイステイズ新大阪コンファレンスセンターにご宿泊頂きまして、誠に有難うございます。また、お忙しい中クチコミにてご感想をお寄せ頂きました事、重ねて御礼申し上げます。wifiにつきまして、館内にフリーWi-Fiはございますが、ご説明不足でご不便をおかけし、申し訳ございませんでした。今後も何かご不満な点等ございました場合には、お気遣いなくスタッフまでお伝えいただきますよう、よろしくお願いいたします。貴重なご指摘・ご意見を無駄にせぬよう、今以上にお客様に快適にお過ごしいただけるホテルづくりに精進して参ります。お客様とまたお会いできる日を心よりお待ち申し上げております。

8/10 Good

??

8/10 Good

Colton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Russell

Stayed 4 nights in Dec 2022

8/10 Good

timothy

Liked: Cleanliness, staff & service, amenities

8/10 Good

Yui

Liked: Cleanliness, staff & service, amenities
So kind and hospitable stuff
Stayed 13 nights in Nov 2022
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 12 Dec 2022
ご宿泊いただき誠にありがとうございました。またのお越しをお待ち申し上げております。

10/10 Excellent

Jake

Stayed 1 night in May 2022

10/10 Excellent

khee hwee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 1 Oct 2020
この度はホテルマイステイズ新大阪コンファレンスセンターをご利用頂き、誠に有難う御座います。 お客様が快適に過ごして頂けたようで大変嬉しく思います。 またお客様にお会いできることを楽しみにしております。 この度はお忙しい中、貴重なご意見を頂き、誠に有難う御座います。 またのご利用お待ちしております。

10/10 Excellent

khee hwee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from ホテルマイステイズ新大阪 フロント on 29 Sept 2020
この度はホテルマイステイズ新大阪コンファレンスセンターにご宿泊頂き誠にありがとうございます。 お忙しい中投稿頂きありがとうございます。 また、満点評価をちょうだいしまして、誠にありがとうございます。 またのお越しをお待ち申し上げております。

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from ホテルマイステイズ新大阪コンファレンスセンター フロント on 6 Sept 2020
この度はホテルマイステイズ新大阪コンファレンスセンターにご宿泊頂き誠にありがとうございます。 滞在中はご満足いただけたようで、スタッフ一同嬉しい限りでございます。 今後もより良いサービスが提供できるよう努めてまいります。 改めまして、この度はお忙しい中貴重なご意見を寄せ頂き、誠に有難うございました。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from フロント 長尾 on 19 Feb 2020
"お客様へ、 フイードバックにお時間を頂きありがとうございます。またお会いできるのをお待ちしています。"

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the train station. Had all the amenities needed, plus a bath tub
Stayed 1 night in Nov 2019
Response from Front Uemura on 13 Feb 2020
Thank you for staying at Hotel MyStays Shin-Osaka this time. In addition, we are glad that we have you post impression while you are busy. Did you enjoy your stay during your stay? If you have another chance, we look forward to your visit. We look forward to seeing you all the days you can meet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is great, however the location is much farther from JR Shin Osaka station than I thought
Stayed 2 nights in Jan 2020
Response from HOTEL MYSTAYS Shin-Osaka Maho Nagao on 22 Jan 2020
Thank you for staying at HOTEL MYSTAYS Shinosaka Conference Center. And we appreciate you spending your time writing to us. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS Shinosaka Conference Center for your stay.

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfy compact space
Good location. We were able to travel to a lot of stations comfortably from here after we got used to the trainstation using the JR pass. Like that the staff always said good morning and goodnight to us it made us feel that they always kept an eye on us. Being foreigners sometimes we got lost lol The room itself was really tight for 2 people moving around and with 2 large suitcases but we made it work. Comfy bed, liked the head board as you could put your phone there and the mood lighting bed light, perfect for sensitive eyes. Being in Tokyo now i miss the ease of shin osaka station. Thank You for having us we enjoyed our stay!
Stayed 5 nights in Jan 2020
Response from Front Desk Kashiwagi on 15 Jan 2020
Thank you for staying at our hotel. We are afraid of the room size. It might be small for people with big luggages. On the other hand we are happy to hear the possitive comments from you about the location. Every staff member at our hotel will strive to provide good service to our guests. We hope that you will choose to stay with us again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest pillow of the world even though staff in the breakfast room is not quite nice
Stayed 2 nights in Dec 2019
Response from フロント 鮎澤 on 9 Jan 2020
Thank you for staying at HOTEL MYSTAYS Shinosaka Conference Center. And we appreciate you spending your time to write to us. Every staff member at our hotel will be working hard to improve the level of our service, trying to meet the expectation by the guests. When you travel to Osaka area in the future, we sincerely hope that you will consider our hotel for your stay.

10/10 Excellent

Chris, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The security was excellent, and the hotel looked somewhat fancy. The staff was also incredibly kind and polite.
Stayed 1 night in Jan 2020
Response from Front Desk Shoma Yotsutsuji on 6 Jan 2020
Dear Sir/Madam, Thank you very much for choosing HOTEL MYSTAYS Shinosaka Conference Center.And we appreciate you taking your time writing to us. We are very grateful for your kind comments. They encourage and help us to improve our quality for customers. Customer's satisfaction is our great pleasure. When your travel plan brings you to our area in the future, we hope you will consider HOTEL MYSTAYS Shinosaka Conference Center for your stay. Sincerely,

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Near station, so it's convenient. Also it's quiet.
Stayed 2 nights in Nov 2019
Response from Front Desk Shoma Yotsutsuji on 4 Jan 2020
Dear Guest, Thank you for staying at HOTEL MYSTAYS Shinosaka Conference Center. And we appreciate you spending your time writing to us. The location is one of our sales points, so we are glad that you satisfied to that. Every staff member at our hotel will strive to provide good service to our guests. Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
Stayed 1 night in Dec 2019
Response from フロント 長尾 on 2 Jan 2020
このたびは、ホテルマイステイズ新大阪コンファレンスセンターをご利用いただきまして、誠にありがとうございました。また、ご多用の中、ご感想をお寄せいただき、重ねて御礼申し上げます。 またお近くへお越しの際は是非ホテルマイステイズ新大阪コンファレンスセンターをお選び下さいませ。

10/10 Excellent

Chris, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in perfect location to Shin Osaka with a Few JR pass option lines.
Stayed 3 nights in Dec 2019
Response from フロント 鮎澤 on 29 Dec 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 Okay

Shuhei

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from ホテルマイステイズ新大阪CC 長尾  on 23 Dec 2019
このたびは、数ある宿泊施設の中からホテルマイステイズ新大阪コンファレンスセンターにご宿泊をいただき、誠にありがとうございました。また、お忙しいところ、ご感想をお寄せいただき、誠にありがとうございます。 またお近くへお越しの際は是非ホテルマイステイズ新大阪コンファレンスセンターをお選び下さいませ。

8/10 Good

Strawberry, Shin Osaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, cozy and well organized room. It was nice stay.
Stayed 1 night in Dec 2019
Response from Front Uemura on 18 Dec 2019
Thank you for staying at Hotel MyStays Shin-Osaka. As long as you are satisfied and happy. We are looking forward to seeing you again.

10/10 Excellent

Lauren, Fredericton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient! Room is small but has everything you need for a layover.
Stayed 1 night in Dec 2019
Response from フロント 鮎澤 on 5 Dec 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. And we hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Basic hotel amenities in a compact space
Stayed 4 nights in Nov 2019
Response from The front desk:Kameyama on 26 Nov 2019
Thank you very much for choosing HOTEL MYSTAYS Shin Osaka Conference Center. We appreciate you taking the time to write to us.We are glad to hear that you enjoyed a comfortable stay at our hotel.We sincerely hope to welcome you again at our hotel.

10/10 Excellent

Yi-Chou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel experience
Breakfast is very good and tasty. The hotel location is also good and near the Shin-Osaka station.
Stayed 1 night in Nov 2019
Response from The front desk:Kameyama on 26 Nov 2019
Thank you very much for choosing HOTEL MYSTAYS Shin Osaka Conference Center. We appreciate you taking the time to write to us.Your warm remarks are sincerely appreciated and further encourage the exceptional service and quality at our hotel. We hope to see you again at HOTEL MYSTAYS Shin Osaka Conference Centeron your next trip.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from フロント 鮎澤 on 14 Nov 2019
Thank you for staying at HOTEL MYSTAYS Shinosaka Conference Center. And we appreciate you spending your time writing to us. We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. Thank you.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is really small.. hardly any space for 28” luggage bag..
Stayed 8 nights in Oct 2019
Response from HOTEL MYSTAYS Shin Osaka Conference Center Front d on 9 Nov 2019
Thank you for staying at HOTEL MYSTAYS Shin Osaka Conference Center. However, we are sorry about the room size. It is quite difficult for us to improve the room issue immediately due to structure of the building. We want customers to be satisfied by other things instead of the room size. We are looking forward to seeing you at our hotel again. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk to the station
Close to Shin Osaka station. The room is small but efficient. Good WiFi. Helpful staff. Overall, a very good value. Note: You can walk to the station, but you'll need to ascend and descend stairs at a pedestrian overpass. It's not a big problem unless you have many large pieces of luggage or have difficulty climbing stairs.
Stayed 1 night in Oct 2019
Response from Ayuzawa on 5 Nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from フロント 亀山 on 26 Oct 2019
この度はホテルマイステイズ新大阪コンファレンスセンターにご宿泊を頂きまして誠に有難うございます。またお忙しい中、ご投稿をお寄せいただき重ねてお礼申し上げます。

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is very clean and the staff is very smily and helpfull. but the rooms are small
Stayed 7 nights in Oct 2019
Response from Front desk KIM on 22 Oct 2019
Dear, Anonymous Thank you for staying at Hotel Mystays Shin-Osaka. I am very pleased with your compliments. We also offer rooms that are larger than the rooms you use. I would appreciate it if you could consider it when you come to Osaka. We look forward to seeing you again.