6/10
The hotel itself was beautiful with a clean room. The issue I found was that I booked a double-bed room, but they tried to give me a King Bedroom, even thou I told the manager that we were 2. At first, they said the hotel was fully booked and that there were not 2 beds available, and the reason they changed my reservation from a 2 bed to a 1 bed was because they only saw 1 person's name on the reservation, and also added that because I did the reservation thru a third-party (Expedia) they did not see the type of room I booked.(???) They also charged me an extra $25 because I got there at 12:30 instead of 3:00PM, meaning they have to charge the early check-in fee, even thou I didn't see that fee stipulated anywhere during my reservation process, neither was visible stated at the counter. I found out about it when I got there. The cherry on top was that when I tried to turn-on the TV, guess what? Remote was bad, so I had to call for a replacement, and it took them over an hour to do so. I even had to called twice because of the delayed. Again, the hotel was beautiful but too many inconveniences. They messed up my reservation, and didn't have the decency to, at least, waived the early check-in fee??? Very disappointed to say the least.
Miguel
Menginap 1 malam pada Jul 2025
