Snack bar

Reviews of Hampton Inn & Suites Orlando-South Lake Buena Vista

2.5 out of 5
Hampton Inn & Suites Orlando-South Lake Buena Vista
4971 Calypso Cay Way, Kissimmee, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1001 reviews" "
Rating 8 - Good. 237 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

rodney

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was very helpful
Stayed 3 nights in Apr 2024
Response from Hotel on 1 May 2024
I'm glad to hear that you had a positive experience with our staff! If you need any further assistance, don't hesitate to reach out.

2/10 Terrible

Todd

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not very clean They let two bus loads of kids come in And stay on the 4th floor where we were staying They were extremely loud till late at night And nothing was done about it
Stayed 4 nights in Apr 2024
Response from Hotel on 28 Apr 2024
Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. We'll address this matter with our team to ensure a more enjoyable experience for all our guests in the future.

8/10 Good

Jossie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hollywood Studios. Decent breakfast.
Stayed 1 night in Mar 2024
Response from Hotel on 15 Apr 2024
Thank you for your feedback! We're delighted you appreciated our convenient proximity to Hollywood Studios and enjoyed our delicious breakfast offerings. Looking forward to welcoming you back soon!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a tucked away quiet area. Loved it!!
Stayed 2 nights in Apr 2024
Response from Hotel on 13 Apr 2024
The property was in a tucked away quiet area. Loved it!!

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the hot tub.
Stayed 1 night in Mar 2024
Response from Hotel on 8 Apr 2024
Thank you for your review!

2/10 Terrible

Joe, Wilmington

Disliked: Cleanliness, property conditions & facilities
When i arrived at the property i was told that the hotel did not have hot water. they gave me a choice to stay or not. i chose, not to stay. they charged me one night and i now need to spend time in cleaning this up to get my money back. i'm very disappointed in the service at this property. they were unprofessional and joking around like it was no big deal.
Stayed 3 nights in Mar 2024
Response from Hotel on 2 Apr 2024
We apologize for the inconvenience you experienced during your stay. Please reach out to Expedia directly for assistance with resolving this matter. Thank you for bringing this to our attention.

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel on 30 Mar 2024
Thank you for your review!

4/10 Poor

Juan Sebastian Arenas

Stayed 2 nights in Mar 2024
Response from Hotel on 29 Mar 2024
Thank you for your review!

2/10 Terrible

Ivette

I will not stay in this Hotel again. They didn't have hot water, they didn't say why? The air conditioning in the room at night did not cool well and in the lobby the coffee was cold and the breakfast was limited...apparently they are not attentive to customer service. They must give more maintenance to the facilities, clean the carpets and fix structural problems. The room was clean, which means that the janitorial does its job but the rest is terrible. I do not recommend it. Sad to go through this and even more so when you celebrate your birthday in a Hotel that is not cheap at all.
Stayed 2 nights in Mar 2024
Response from Hotel on 25 Mar 2024
We sincerely apologize for the inconvenience you experienced during your stay. The lack of hot water was due to a malfunctioning exhaust fan, which we are addressing promptly. We regret that the air conditioning and lobby amenities did not meet your expectations, and we will take steps to improve in these areas. Your feedback regarding cleanliness and maintenance is duly noted and will be addressed. We apologize for any disappointment, especially on such a special occasion as your birthday. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a better experience in the future.

2/10 Terrible

Charles

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very dated, rooms were nothing like photos on website.Dirty, worn, had that hourly hotel smell and feel. Had booked for 5 nights, left after the first!
Stayed 5 nights in Mar 2024
Response from Hotel on 25 Mar 2024
We apologize for the disappointment you experienced during your stay. Your feedback regarding the condition of the rooms is concerning, and we’re sorry for any discrepancies with our website photos. We take your comments seriously and will work to address the issues raised. We hope to have the chance to welcome you back for a better experience in the future.

2/10 Terrible

Shemica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 4 nights in Mar 2024
Response from Hotel on 13 Mar 2024
I'm sorry to hear that you had a horrible experience with us. Can you please provide more details so I can assist you further?

6/10 Okay

Mike

Stayed 4 nights in Feb 2024
Response from Hotel on 1 Mar 2024
Thank you for your review!

8/10 Good

Samuel

Travelled with family, Business traveller
Liked: Cleanliness
Generally ok
Response from Hotel on 29 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We're pleased to hear that you found your experience to be generally satisfactory.

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness
The room was clean and spacious. The bed was comfortable. The only thing we were not satisfied was the breakfast. There are breakfast staff around but they do not refill the items. We came down at 8:00am and the food items does not look presentable and not replenished. Even the coffee lids and some sugar options were empty.
Stayed 1 night in Feb 2024
Response from Hotel on 26 Feb 2024
Thank you for sharing your experience with us. We're delighted to hear that you found the room clean and spacious, and that you enjoyed the comfort of the bed. We apologize for the inconvenience you experienced with the breakfast service. Your feedback is valuable, and we will address this issue with our breakfast staff to ensure that all items are promptly replenished for our guests' satisfaction. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

6/10 Okay

Sherry

Travelled with family
Not enough bedding very cold rooms
Stayed 6 nights in Feb 2024
Response from Hotel on 24 Feb 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issue promptly to ensure our guests have a comfortable experience. Thank you for bringing this to our attention.

10/10 Excellent

David

Travelled with family
Liked: Staff & service
Spacious room with a comfortable bed. The room was dark and bathtub was old. Breakfast was good. People were friendly. It was walking distance to Walmart.
Stayed 2 nights in Feb 2024
Response from Hotel on 20 Feb 2024
Thank you for sharing your feedback! We're glad you found our spacious rooms and comfortable beds to your liking. We apologize for any inconvenience caused by the darkness of the room and the condition of the bathtub. Your comments about our breakfast and friendly staff are greatly appreciated. We hope to welcome you back in the future and provide an even better experience.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and very spacious! Easy check in and the front desk staff was very nice and helpful!
Stayed 2 nights in Feb 2024
Response from Hotel on 16 Feb 2024
Thank you for sharing your positive experience! It's great to hear that you found the room clean and spacious, and that the check-in process was easy with helpful front desk staff. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and quiet
Stayed 2 nights in Feb 2024
Response from Hotel on 8 Feb 2024
Thank you for your review!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff
Stayed 4 nights in Jan 2024
Response from Hotel on 30 Jan 2024
Thank you for your review!

2/10 Terrible

Mahmud, Staten Island

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel on 30 Jan 2024
Thank you for your review!

4/10 Poor

Julieta

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel on 16 Jan 2024
Thank you for your review!

4/10 Poor

Sherry

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel on 12 Jan 2024
Thank you for your review!

8/10 Good

Anthony, New Milton

Travelled with partner
Hotel good, surroundings a bit intimidating but OK
Stayed 3 nights in Jan 2024
Response from Hotel on 10 Jan 2024
Thank you for your review!

6/10 Okay

Juan

Stayed 1 night in Jan 2024
Response from Hotel on 10 Jan 2024
Thank you for your review!

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel on 10 Jan 2024
Thank you for your review!

8/10 Good

Hui-Hsin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel on 10 Jan 2024
Thank you for your review!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel on 30 Dec 2023
Thank you for your review!

10/10 Excellent

Rita Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel on 27 Dec 2023
Thank you for your review!

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Hotel on 27 Dec 2023
Thank you for your review!

4/10 Poor

Alma Idalia

Stayed 5 nights in Dec 2023
Response from Hotel on 10 Jan 2024
Thank you for your review!

10/10 Excellent

Jacqueline

Stayed 3 nights in Dec 2023
Response from Hotel on 18 Dec 2023
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good for pets
The room was clean and spacious. This hotel is very welcoming of pets. My only concern is that the ceiling of the bathroom had black mold.
Stayed 2 nights in Dec 2023
Response from Hotel on 11 Dec 2023
Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our rooms clean, spacious, and pet-friendly – we strive to create a welcoming environment for all our guests, including their furry friends. We appreciate your feedback, and we apologize for any inconvenience you may have encountered. Our team is dedicated to continuously improving, and we will address the mentioned concern to ensure a consistently high standard for all aspects of our accommodations. We value your patronage and hope to have the pleasure of hosting you again in the future for an even more enjoyable stay.

8/10 Good

Sheldon

Liked: Staff & service, room comfort
Great affordable hotel Quick stay
Front desk is nice, rooms spacious. Relatively clean but the condition of room was pretty used. There was no door latch and maintenance had to Gerry rig it on, screws not secured. Hot tub not hot, def would not come for amenities. Was good for going to Disney and icon park, and coming back to sleep. Breakfast is fire.Free parking
Stayed 2 nights in Dec 2023
Response from Hotel on 11 Dec 2023
Thank you for sharing your feedback with us. We appreciate your kind words about our front desk and spacious rooms. We apologize for the inconveniences you faced with the room condition and the hot tub. Your insights are valuable, and we're addressing these issues promptly to enhance the overall guest experience. We're pleased to hear you found our location convenient for your visits to Disney and Icon Park. We look forward to welcoming you back and improving upon your experience.

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel on 6 Dec 2023
Thank you for your rating. We value all feedback and would love to learn more about your experience to address any concerns you may have had.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay and very convenient to everything.
Stayed 2 nights in Nov 2023
Response from Hotel on 6 Dec 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a good stay and found our location convenient. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Kenneth

Na
Stayed 1 night in Nov 2023
Response from Hotel on 1 Dec 2023
Thank you for your review!

8/10 Good

Ronald

Travelled with partner
The room was cold , and heater did not work , smelled kind of musty , Breakfast was ok but not the usual for a Hampton Inn. No juice , machine broken , not much fruit or different types of muffins . Sausage was more like sliced hotdogs. No waffles, Staff was nice.
Stayed 1 night in Nov 2023
Response from Hotel on 25 Nov 2023
Thank you for taking the time to share your feedback. We apologize for the issues you encountered with the room temperature, heater, and breakfast offerings. Your comments will be shared with our team for immediate improvement. We're pleased to hear you found our staff to be accommodating. Your input helps us enhance the guest experience.

4/10 Poor

Nicholas

Liked: Staff & service, amenities
Rugs were dirty and beds very uncomfortable.
Stayed 2 nights in Nov 2023
Response from Hotel on 24 Nov 2023
We sincerely apologize for the inconvenience you experienced with the cleanliness of the carpets and the comfort of our beds. Your feedback is important to us, and we will address these issues diligently to enhance our guests overall experience. Thank you for bringing this to our attention.

8/10 Good

Eric, cooper city

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel on 12 Nov 2023
Thank you for your review!

10/10 Excellent

Edgardo

Stayed 2 nights in Oct 2023
Response from Hotel on 19 Nov 2023
Thank you for your review!

6/10 Okay

allison

Travelled with family
Liked: Staff & service
It was ok
Stayed 3 nights in Oct 2023
Response from Hotel on 28 Oct 2023
Thank you for your review!

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good Value and Location
Room was very comfortable and fresh. Staff at check in very friendly and welcoming. Hotel is a little dated and tired looking but well maintained. Was surprised to find the room did not have a spot for any hanging clothes and ended up having to use the shower curtain rod as a closet. However, I would stay here again.
Stayed 1 night in Oct 2023
Response from Hotel on 22 Oct 2023
Thank you for your review!

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2023
Response from Hotel on 19 Oct 2023
Thank you for your review!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The tv remote was disgusting, couldn’t even clean it with the wipes I brought. The AC was very loud and short cycling
Stayed 1 night in Sep 2023
Response from Hotel on 27 Sept 2023
Thank you for your review!

10/10 Excellent

Jose Eduardo Penna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Coffee always cold. Hallways dirty. Elevator door with unnecessary noise and probably easier fix Free water good breakfast. Easy check in and out. Everything else worked fine.
Stayed 6 nights in Sep 2023
Response from Hotel on 23 Sept 2023
Thank you for your review!

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed for Hilton.
We did not receive a room with a king bed because they didn’t have any left. When I questioned why they told me because they couldn’t use all the rooms due to the odor. I told her we had an odor as well in the room she gave us. The room was musty and had a wet feel. Also the mini fridge was falling thru the cabinet and looked like a dog chewed the face of the cabinet off. Very disappointed for it being a Hilton property. They need to invest some money in this hotel. It wasn’t worth was I paid.
Stayed 2 nights in Sep 2023
Response from Hotel on 18 Sept 2023
Thank you for your review!

10/10 Excellent

Iran

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the area.
Stayed 4 nights in Sep 2023
Response from Hotel on 15 Sept 2023
Thank you for your review!

10/10 Excellent

jyh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable!
We enjoyed our room very much. It’s very close to parking since my husband has difficulty walking. The room was very big for him to move around too.
Stayed 1 night in Sep 2023
Response from Hotel on 10 Sept 2023
Thank you for your review!

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel on 5 Sept 2023
Thank you for your review!

8/10 Good

ANGEL LUIS

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice eooms clears
Stayed 3 nights in Aug 2023
Response from Hotel on 3 Sept 2023
Thank you for your review!