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Reviews of Best Western Plus Peppertree Inn At Omak

2.5 out of 5
Best Western Plus Peppertree Inn At Omak
820 Koala Dr, Omak, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 454 out of 883 reviews" "
Rating 8 - Good. 274 out of 883 reviews" "
Rating 6 - Okay. 74 out of 883 reviews" "
Rating 4 - Poor. 44 out of 883 reviews" "
Rating 2 - Terrible. 37 out of 883 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

John, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel in a good area as far as lots of choices for dining and shopping for the basics. Stopped here as part of a multi day motorcycle ride and it was perfect.
Stayed 1 night in May 2024

10/10 Excellent

WANWEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in May 2024
Response from Erica on 7 May 2024
Thank you for taking the time to respond to our survey! Have a great day!

2/10 Terrible

Shelbi

Disliked: Cleanliness, staff & service
After I already paid for the room and everything when I went to check in they wanted to charge me $350.00 because I lived in the same county. I couldn't even stay with my sister when when she came for her visit.
Stayed 1 night in May 2024
Response from Erica on 7 May 2024
Thank you we appreciate your feedback!Have a great day!

6/10 Okay

Shelbi

Stayed 1 night in Apr 2024
Response from Erica on 7 May 2024
Thank you we appreciate your feedback!Have a great day!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy, great room, especially for my mum with mobility issues. Friendly helpful staff.
Stayed 1 night in Apr 2024
Response from Erica on 7 May 2024
Thank you we appreciate your feedback!Have a great day!

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erica on 7 May 2024
Thank you we appreciate your feedback!Have a great day!

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub and pool area were well kept.
Stayed 2 nights in Mar 2024
Response from Erica on 21 Mar 2024
Dear Dennis, thank you so much for taking the time to fill out this survey we greatly appreciate your feedback.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
The young man at the front desk was very pleasant when I checked in -- asked if it was my first visit with them and took a few moments to make sure I knew where everything was on the first floor. I did not check in remotely because why I was in town was a required field. I don't think I should have to disclose that.
Stayed 1 night in Mar 2024
Response from Erica on 21 Mar 2024
Dear Dee, thank you so much for taking the time to take this survey, we greatly appreciate it. Have a great day!

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hot tub was hot and pool water was warm and abit of dirt in the bottom and no towels
Stayed 1 night in Mar 2024
Response from Erica on 14 Mar 2024
Thank you for your feedback!

10/10 Excellent

David, Penticton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erica on 14 Mar 2024
Thank you for your feedback!

8/10 Good

John, Penngrove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have used in Omak so far. Great staff, convenient location.
Stayed 1 night in Feb 2024
Response from Erica on 14 Mar 2024
Thank you for your feedback!

10/10 Excellent

Sandra

Stayed 1 night in Feb 2024
Response from Erica on 14 Mar 2024
Thank you for your feedback!

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room doors slam shut
This is a nice hotel, but here is a big downside, the room doors make so much noise when they close! I try and close the door gently but most people just let them close by themselves, and they slam. You really need to fix that!
Stayed 1 night in Feb 2024
Response from Erica on 14 Mar 2024
Thank you for your feedback!

10/10 Excellent

Darrell or Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfy Hotel
Nice Hotel. Our room was big; bed and pillows comfy; hot, full breakfast was good and the hotel was clean. Good value for the money.
Stayed 1 night in Feb 2024
Response from Erica on 14 Mar 2024
Thank you for your feedback!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Erica on 14 Mar 2024
Thank you for your feedback!

8/10 Good

Patricia, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Erica on 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 5094222088.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Erica CortinasGeneral ManagerBest Western Plus Peppertree Inn at Omak

10/10 Excellent

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given staff a 5 however there is one employee there that works in the kitchen for breakfast that was rude to us at one point. Every single staff member there is great except the one kitchen guy with light brown/blonde hair. He got really mouthy with my husband at one point on our trip when they ran out of a food item and my husband was irritated and the guy responded in a very unprofessional way, other than that the place is great
Stayed 6 nights in Dec 2023
Response from Erica on 3 Jan 2024
Thank you for the response we appreciate your feedback! We are sorry to hear about your experience during breakfast, the issue has been addressed.

2/10 Terrible

Patricia

Stayed 2 nights in Dec 2023
Response from Bianca on 31 Jan 2024
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Marlon

Stayed 1 night in Dec 2023
Response from Erica on 3 Jan 2024
Thank you for the response we appreciate your feedback!

4/10 Poor

Darko

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Customer service was nice. Unfortunately there was smeared blood on our bed sheets. Very gross.
Stayed 1 night in Dec 2023
Response from Erica Cortinas on 29 Dec 2023
I am so sorry to hear that, that is not what we expect. It appears that this issue was handled in person already. and accommodations made.

10/10 Excellent

Keta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great pool could be a bit warmer and pillows are nice but we found them quite small
Stayed 1 night in Dec 2023
Response from Erica on 3 Jan 2024
Thank you for the response we appreciate your feedback!

10/10 Excellent

David, Penticton

Stayed 1 night in Dec 2023
Response from Erica on 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 5094222088.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Erica CortinasGeneral ManagerBest Western Plus Peppertree Inn at Omak

10/10 Excellent

William, Jacksonville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great steff
Stayed 2 nights in Nov 2023
Response from Jennifer Farmer GM on 30 Nov 2023
William,Thank you for rating your stay with us. We appreciate your feedback.

6/10 Okay

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ran out of breakfast by 8:00 am on Friday morning. Could not use the hot tub. Staff was friendly and hotel was very clean.
Stayed 4 nights in Nov 2023
Response from Jennifer Farmer GM on 29 Nov 2023
Shawn,We appreciate your business and apologize that we were unable to exceed your expectations. We hope to see you again soon.

10/10 Excellent

Tara

Stayed 1 night in Nov 2023
Response from Jennifer Farmer on 22 Nov 2023
Tara,Thank you for rating your stay with us.

10/10 Excellent

David, Penticton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet-friendly, and very clean
Stayed 1 night in Nov 2023
Response from Jennifer Farmer GM on 16 Nov 2023
David,Thank you for rating your stay with us. Have a wonderful day.

10/10 Excellent

Dewayne

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Nov 2023
Response from Jennifer Farmer GM on 15 Nov 2023
Dewayne,Thank you for rating your stay with us.

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Jennifer Farmer GM on 29 Nov 2023
Michael,Thank you for rating your stay with us.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Oct 2023
Response from Erica on 31 Oct 2023
Thank you for the rating! We appreciate your business and feedback!Have a great day!

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, pool and hot tub working, pool table in the commons area, and a decent breakfast. Great stop over on our road trip.
Stayed 1 night in Oct 2023
Response from Erica on 31 Oct 2023
Thank you for the rating! We appreciate your business and feedback!Have a great day!

10/10 Excellent

Alana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jennifer Farmer GM on 29 Oct 2023
Alana,Thank you for rating your stay with us. Have a wonderful day.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Erica on 31 Oct 2023
Thank you for the rating! We appreciate your business and feedback!Have a great day!

10/10 Excellent

Don

Stayed 1 night in Oct 2023
Response from Jennifer Farmer GM on 21 Oct 2023
Don,Thank you for rating your stay with us.

10/10 Excellent

Lauralee

Stayed 3 nights in Oct 2023
Response from Jennifer Farmer GM on 8 Nov 2023
Lauralee,Thank you for rating your stay with us.

4/10 Poor

Gary

Stayed 1 night in Oct 2023
Response from Erica on 15 Oct 2023
Thank you for your feedback! Have a great day

6/10 Okay

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Access from one room to another should not exist. It is like staying with strangers.
Stayed 1 night in Oct 2023
Response from Jennifer Farmer GM on 11 Oct 2023
Martha,We apologize that our conjoining rooms made you uncomfortable. We do understand for someone who isn't needing that feature it can be daunting. I apologize for any inconvenience it may have caused you during your stay.

4/10 Poor

Gwyenith

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Jennifer Farmer GM on 12 Oct 2023
Gwyenith,We apologize for not exceeding your expectations during your stay. We hope in the future you will give us the opportunity to provide a great experience for you.

4/10 Poor

Amber, Spokane

Business traveller
Liked: Cleanliness, amenities
Room by outside door slamming until 3 am, windows on ground floor were unlocked and slightly open, unsafe. They could not move me because they were sold out. Got no sleep!
Stayed 1 night in Oct 2023
Response from Jennifer Farmer GM on 9 Oct 2023
Amber,We apologize that you were unable to get a restful sleep during your stay.

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice basic hotel and great staff. The breakfast included both cold and hot (eggs, sausage, pancakes) items. My friend left her ring and earrings in the room and they had already contacted us before we phoned them!
Stayed 1 night in Sep 2023
Response from Jennifer Farmer GM on 6 Oct 2023
Janis,Thank you for reviewing your stay with us. We look forward to seeing you again.

10/10 Excellent

Shanan

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay there. My room was nice. It was quiet. They had a great continental breakfast in the morning which was one of my reasons why I chose them. And I enjoyed sitting in the hot tub in the evening.
Stayed 2 nights in Sep 2023
Response from Jennifer Farmer GM on 5 Oct 2023
Shanan,Thank you for reviewing your stay with us. We look forward to seeing you again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay here again.
Great stay.
Stayed 1 night in Oct 2023
Response from Jennifer Farmer GM on 4 Oct 2023
William,Thank you for rating your recent stay with us. We appreciate your feedback and look forward to your next stay.

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The room was clean and comfortable. The shower was a little to powerful, which is the opposite of what I normally experience in a hotel shower. But there was no way to control the amount of water or to adjust the spray. Other than that, the room was clean and was everything we needed for our trip.
Stayed 3 nights in Sep 2023
Response from Erica on 3 Oct 2023
Thank you Renee! We appreciate your business and feedback and hope to see you again!Thank you, Erica

4/10 Poor

Jeffrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Towels are like sandpaper. Room was dirty and in poor condition
Stayed 1 night in Sep 2023
Response from Jennifer Farmer GM on 27 Sept 2023
Jeffrey,Thank you for reviewing your stay with us. We apologize for not exceeding your expectations during your stay.

8/10 Good

Jeffrey, Mountlake Terrace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was where we wanted to stay....this time.
Stayed 2 nights in Sep 2023
Response from Jennifer Farmer GM on 27 Sept 2023
Jeffrey,Thank you for rating your stay with us.

6/10 Okay

Jeffrey

Business traveller
Disliked: Property conditions & facilities, room comfort
Subpar for a best Western plus
I stayed here in Aug and Sept. For a best Western plus, it is more expensive than the rest, the towels were meager and felt like sandpaper. Pillows are small, bed is marginal and oh, the sink drain is plugged and the faucet leaks.
Stayed 1 night in Aug 2023
Response from Jennifer Farmer GM on 27 Sept 2023
Jeffrey,Thank you for reviewing your recent stay with us. We appreciate your feedback and apologize for not exceeding your expectations during your stay.

10/10 Excellent

Randolph

Stayed 1 night in Sep 2023
Response from Jennifer Farmer GM on 28 Oct 2023
Randolph,Thank you for rating your stay with us.

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Erica C on 19 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jene

Stayed 1 night in Sep 2023
Response from Erica C on 19 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adelina

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Wish the pool wasn’t visible from the lobby.
Stayed 1 night in Sep 2023
Response from Jennifer Farmer GM on 16 Sept 2023
Adelina,Thank you for rating your stay with us. We appreciate your feedback.