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Reviews of Hotel Humantay Lodge Ollantaytambo

2.5 out of 5
Hotel Humantay Lodge Ollantaytambo
Av cura oqllo s/n, Camino a Willoq, Ollantaytambo, Cusco

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 4 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.2/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Candi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views. Right on the river. Walking distance to any and everything you might want to see. Staff and family who owns property was wonderful. Definitely would stay again if in the area.
Stayed 2 nights in Mar 2024
Response from renato on 25 Mar 2024
Muchas gracias por compartir tu comentario sobre tu estadía en nuestro hotel HUMANTAY lodge de Ollantaytambo! Nos alegra saber que encontraste nuestro hotel excepcionalmente bien ubicado, justo en la rivera del rio, y que disfrutaste de su encanto y comodidad. Nuestro equipo se enorgullece de ofrecer un servicio amigable y personalizado a nuestros huéspedes. Esperamos que tu visita a Machu Picchu haya sido realmente memorable, y estaríamos encantados de recibirte de nuevo en nuestro hotel en el futuro. ¡Tus amables palabras son muy apreciadas!Saludos,

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Stay
This hotel is super cute and mostly quiet which is rare for Peru. The main guy working during our stay was so friendly and helpful. Him and his wife were working there and had their baby with them so definitely felt family friendly. Hotel was quiet as not many other guests during our stay but there was definitely road noise right out the window and dogs barking. But this is typical for Peru so not really hotels fault. Listing on Hotels.com says includes free buffet but after we ate they told us it wasn't free. He ended up giving it to us for free (mostly just eggs, bread and coffee). The room was very affordable and I wouldn't have minded paying for breakfast, just annoying that the listing was incorrect. The location was great. About 5 minute walk from the main road away from most of the traffic but still close enough where you can easily walk anywhere in the town. The pillows in our room didn't have pillow cases but I just used my tshirt over the pillow - we were only there one night. Not the end of the world, I'm sure they would have provided some if I asked. Overall I would recommend this place.
Stayed 1 night in Oct 2023
Response from staff on 1 Nov 2023
gracais por su comentario nos alegra saber que haya disfrutado de su estadia y con respecto a las fundas por favor acepte nuestras disculpas . vamos a trabajar para mejorar nuestro servicio . saludos att. humantay lodge staff

10/10 Excellent

Daad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had the pleasure of staying at this extraordinary hotel, and I can confidently say that it was an experience I will cherish forever. What sets this place apart is the genuine kindness displayed by the owner and the exceptional service provided by the staff. From the moment I arrived, the owner Rene and his wife made us feel like valued guests. Their warm welcome and personal attention made me feel instantly at home. Throughout my stay, they continuously checked in to ensure I had everything I needed and that my stay was nothing short of perfect. Their kindness and dedication were truly heartwarming. Klenton at this hotel deserve special recognition for their outstanding service. Every interaction with them was a delight. They were attentive, friendly, and always went above and beyond to ensure my comfort. No request was too trivial or too late at night. I remember one particular incident when I needed assistance in the middle of the night. I was pleasantly surprised when the phone was answered promptly, and the Rene the owner on the other end was polite, understanding, and eager to help. Their willingness to go the extra mile even during the late hours speaks volumes about their commitment to guest satisfaction. Not only was the service exceptional, but the accommodations were also superb. My room was tastefully decorated, immaculately clean, and provided all the comforts I could ask for. The attention to detail in every aspect of the room was evident, creating a welcoming
Stayed 3 nights in May 2023
Response from renato y clinton on 3 Jun 2023
thank you so much. we are very happy of listen your experience in our hotel.

8/10 Good

Oleg, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ollantaytambo is a relatively small town, means it could be difficult to find luxurious place to stay. And there is no need for this. You need a place to sleep after visitng inka city here and get ready for Machu Pichhu trip next day. This place fits this purpose. 15 min walk from train station, 10 min from center with restaurants. Its not expensive, but if you go cheaper that will be hostel with shared bathroom. So for 40-45 usd budget per night per room - very nice place to stay, recommended.
Stayed 1 night in Nov 2022
Response from admin on 4 Dec 2022
oleg thank you for you recommendation. our lodge have this proposal

8/10 Good

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It was ok
Good service but the condition of the place need to get better, we didn’t have to much hot water and it was cold inside the place. Place was clean. But they need to fix a few things in the infrastructure.
Stayed 3 nights in Sep 2022
Response from S on 21 Sept 2022
Thank you William for your comments and observations. We appreciate your recomendations and are taking every oportunity to improve the qulaity and comfort for our guests. Thank you for choosing to stay with us and we look forward to seeing you again! All the best, take care.