Old Byland Vacation Rentals

"The property welcomed pets however, there was no pet kit for the 25 pounds/day we paid. Also, there was zero flexibility for checking in earlier. Amenities partially closed during our stay, or so busy it required reservations. The shower was moldy. We were told the fridge wasn't even a room feature, when we informed them it was not working (weird, because it was plugged in, producing heat outwards). The room we got faced an alley and we got early morning noises and banging of trash bins being emptied out. All in all for such a pricy place, it wasn't really up to standards for us in terms of basic features, cleanliness and quietness. "

"Stayed in Apartment 4 well furnished to a good std, and very clean and secure. Good area to stay near to main tourist area only 5mins from Shambles etc Plenty of eating choices nearby and bars. One negative issue was the bed which was very uncomfortable and past it's best for sleeping on. I consider bed comfort a high priority as it can impact your stay. Hotel need to look at this. "

"The beds were awful So low very soft Both struggled with this back are sore which really affected on of our day’s. We have stay at the Hampton by Hilton a few times the beds have never been like this"

"Brilliant stay staff great 5 minutes walk to York centre "

"Standard of Housekeeping cleanliness in bathrooms well below par. Handling of complaints abysmal. Your duty manager appears to believe that because the rooms are ‘old’ customers should accept mould, scaling & improperly cleaned toilet. They did change rooms, 2nd room frankly not much improved with similar issues plus someone else’s hair on the shower wall. I asked the receptionist for compensation, refund of 1st night should have been offered as they couldn’t move my room - or clean it to an acceptable standard, and a 2nd free night as compensation for that & for the room key not working. She told me that they can’t do refunds as I booked online. She did offer me a free breakfast, which I didn’t want & which was not anppropriate compensation for the state of the bathroom. I asked her to refer my complaint to Hotel Manager. They did not acknowledge or do anything about it. Whether she couldn’t be bothered to flag my complaint or the Manager couldn’t be bothered to address it I don’t know. Neither is acceptable. Appalling service. Asked for compensation"

"Very clean. The ventilation in yhe room was a little noisy and there was a smell coming from the sink in the bathroom sometimes "

"Third stay here and the room as well as the staff at reception were excellent"

"Not very good, when the bar closed at 11pm the night staff on reception was serving on the bar absolutely clueless, must of had no handover of the bar couldn’t find the sparklers for the beer pumps. Should have 2 people to work on the night shift was running around like a headless chicken. Very poor service would not stay again."

"Nice clean room. Close to all areas for sight seeing and food and drink. Right on the River Ouse . Parking is a little expensive"