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Rating 10 - Excellent. 97 out of 199 reviews" "
10 - Excellent
97
Rating 8 - Good. 55 out of 199 reviews" "
8 - Good
55
Rating 6 - Okay. 25 out of 199 reviews" "
6 - Okay
25
Rating 4 - Poor. 9 out of 199 reviews" "
4 - Poor
9
Rating 2 - Terrible. 13 out of 199 reviews" "
2 - Terrible
13
8.6/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
6/10 Okay
Tina, ADRIAN
Business traveller
25 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The elevator was out. The rooms are outdated.
The room had 2 portable AC units, one in a window and the other on casters.
Very strange for a room in a higher price range.
Tina
Stayed 2 nights in Apr 2024
Response from Terri on 25 Apr 2024
Thank you so much for staying with us. We appreciate having you. We are installing a new elevator that will be ready on May 1st. Hope you stay with us next time you are in the area
8/10 Good
Renee
Travelled with family
14 Apr 2024
The elevator wasn’t working and we were in the third floor.
Renee
Stayed 1 night in Apr 2024
10/10 Excellent
Richard, Jacksonville
25 Mar 2024
Richard
Stayed 4 nights in Mar 2024
Response from Terri on 25 Apr 2024
Thank you so much for staying with us. We hope to see you next time you are in the area.
The staff were very friendly and accommodating. It looks like they are in the middle of a remodel but it was still very quiet and they were respectful of guests. I would definitely stay here again!
Teresa and the housekeeping staff did an amazing job getting the rooms ready for the swifties in town for the concert. We arrived for concert #2, and the first concert goers partied all night and were late checking out. Thanks For a great stay! Delicious breakfast too!
The staff was attentive and always spoke with respect. Although the hotel was under repairs due to a recent flood, the rooms were beautiful and well maintained.
The staff was very friendly and helpful.
The property is run down…seems like new hallways, but the rooms are pretty bad.
Could be nice if they fixed all the other rooms
We had a long drive and were so tired. The front desk staff was kind, courteous, personable, friendly, and efficient throughout the checkin process. By the time I got my room keys, I was laughing so much that I forgot how exhausted I was. One of the best checkin experiences I have ever had.
The staff is incredible. All of them were so kind and helpful - including the maintenance man who had to change our broken lock at 9pm on a Friday. Unfortunately, the hotel itself was so rundown and not in good condition. Not worth the price when there are several nicer hotels in the area