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Reviews of Holiday Inn Express & Suites Olathe South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Olathe South, an IHG Hotel
15475 South Rogers Road, Olathe, KS

Reviews

8.4

Very good

Rating 10 - Excellent. 178 out of 357 reviews" "
Rating 8 - Good. 102 out of 357 reviews" "
Rating 6 - Okay. 43 out of 357 reviews" "
Rating 4 - Poor. 20 out of 357 reviews" "
Rating 2 - Terrible. 14 out of 357 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jodi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were attending an event with bus shuttles from Ball Event Center/Garmin campus... so a convenient location. Easy to get on/off I35 and to many nearby restaurants also
Stayed 2 nights in Apr 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities
We were in a loud room near the stairs. Door slamed a lot. Room was dated. One elevator near a wall was not easy with luggage.
Stayed 2 nights in Apr 2024
Response from TERRY C on 8 Apr 2024
We Apologize for the inconvenience caused by the noise.Yes, the elevator is poorly located and if I could, it would be different.We do hope that you might consider us again.

10/10 Excellent

Douglas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodations!
Stayed 1 night in Apr 2024
Response from TERRY C on 8 Apr 2024
Your review of your stay with us is greatly appreciated. We find it hard to increase the WOW factor for your next stay with us, but will give it our best shot.Looking forward to your next visit!

8/10 Good

Kathryn, Webster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff, and they allow pets for a reasonable price. No ce area for walking your dog.
Stayed 1 night in Apr 2024
Response from TERRY C on 8 Apr 2024
Thank you for taking the time to post this review of your stay and look forward to your next visit.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Feb 2024
Response from TearBear on 27 Mar 2024
Thank you for your review.

2/10 Terrible

DAVID

Stayed 6 nights in Mar 2024
Response from Terry C on 11 Apr 2024
Thank you for your review. It appears that your stay was less than what we strive to provide.Would you like to know the issues you had.

6/10 Okay

john

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The location was great. The room was noisy, bathtub had rust in it, the light was out in the bathroom. There was no coffee and the coffee pot very dirty.
Stayed 1 night in Mar 2024
Response from Mia on 20 Mar 2024
Thank you for you review.

6/10 Okay

Marlin

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Terry C on 13 Mar 2024
Thank you for your review of your stay with us. We apologize for any inconvenience this you may have during your stay.

8/10 Good

Ray

Liked: Cleanliness, staff & service
Comfy
Stayed 1 night in Feb 2024
Response from TERRY C on 12 Mar 2024
Thank you for your review

10/10 Excellent

LOIS MARIE

Stayed 1 night in Feb 2024
Response from TERRY on 20 Mar 2024
Thank you for the review and hope to see you again.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Family weekend trip. Great hotel. The staff were prompt and took care of everything. Breakfast was great. I recommend.
Stayed 2 nights in Jan 2024
Response from Terry C on 13 Feb 2024
Thank you for your glowing review of our hotel and your stay with us. We look forward to seeing you again, when we will attempt to make your stay even better, though with your review this will be a monumental task.

8/10 Good

Jeana

Clean room, selective complementary breakfast, friendly staff.
Stayed 1 night in Jan 2024
Response from Terry on 28 Jan 2024
We appreciate your takin the time to post a review of your stay and are glad that you enjoyed your stay.

10/10 Excellent

Craig

Stayed 1 night in Jan 2024
Response from Terry on 28 Jan 2024
Thank you for your glowing review, and we look forward to your return in the future.

8/10 Good

Randy L.

Stayed 1 night in Jan 2024
Response from Terry on 28 Jan 2024
Thank you for your review of your stay with us. We Hope to see you again soon.

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities
The room was musty, and the heating unit didnt work correctly. The shower was just okay, the towels terrible. The food downstairs was very substandard for this kind of hotel. Very disappointing overall. There are Lots of choices all around this area, so next time, I will try a different property.
Stayed 1 night in Dec 2023
Response from Terry on 28 Jan 2024
We apologize for the inconveniences you had with your recent stay. We strive to provide the best possible experience for our guests, but unfortunately we missed the mark with your stay.We are looking into the issues you had and will correct them for the future guests.We would appreciate the chance to show you your stay was the exception to what we offer our guests should you return to the area.

10/10 Excellent

Derrek

Stayed 1 night in Dec 2023
Response from Terry on 28 Jan 2024
Thank you for your review and hope to see you again.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Terry on 28 Jan 2024
We appreciate your business and your review of your recent Stay.

10/10 Excellent

KARYN, ATIKOKAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming when we arrived! Super efficient, friendly and professional. Quick and easy check-in. Very much appreciated! Thank you!
Stayed 1 night in Dec 2023
Response from Terry on 28 Jan 2024
Thank you very much for your Review.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not impressed
For the price , its unacceptable how outdated some things are. The shower/tub was old and had rust. The blankets for the pull out couch had stains on them as well as the towels! The pool area was the most disappointing . Very small pool and non functioning hot tub.
Stayed 2 nights in Nov 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The hotel was very clean. Beds and pillows were SO comfortable! I’d definitely stay here again
Stayed 1 night in Nov 2023

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, friendly staff, free parking
Stayed 1 night in Nov 2023

10/10 Excellent

Julie, Cedar Park

Travelled with partner
Liked: Cleanliness, staff & service
Older property. All good except room lighting was dim.
Stayed 1 night in Nov 2023

10/10 Excellent

Rodney

Stayed 1 night in Oct 2023

8/10 Good

linda

Stayed 2 nights in Oct 2023

10/10 Excellent

Hugh

Stayed 2 nights in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Ben

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had some issues
We got the the room, went to put the card in and the door was already open. The door had trouble closing. Pretty much had to slam it shut. The bathroom floor had dead bugs and the shower curtain was falling down. For the price, I wouldn’t stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Kari

Stayed 1 night in Sep 2023

2/10 Terrible

Jody

Travelled with family
I had a reservation for a room that I made over a month in advance. When my family and I arrived, I was told that my reservation had been canceled by the hotel without my consent or any notification and there were no rooms available. We were put in a very bad situation in the night and had to travel to another state to find a room. I know the hotel had my contact info, because they emailed me confirmation, etc. A notification that they were canceling my room would have been nice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Douglas, Mondovi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023

10/10 Excellent

Anne

Stayed 1 night in Sep 2023

10/10 Excellent

Autumn, Fallon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Danny

Stayed 2 nights in Sep 2023

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Clean. Friendly front desk staff. Great breakfast, lots of variety. Wish I could have stayed longer.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Stayed 1 night in Aug 2023

8/10 Good

Matthew

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness
Very crowded parking lot, but overall a decent hotel.

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, room comfort
Overall nice stay, first floor stay was a bit loud. Bathroom needs some tlc.
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I’d stay here again
When we arrived, there was a leak in the bathroom and standing water. The front desk quickly moved us to a new room and was very nice about it.
Stayed 1 night in Jul 2023

2/10 Terrible

brandon

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed in room 210 and the smell of mold and mildew was so strong I had a headache and couldn’t sleep. Ants crawling on the bathroom sink. The pullout couch was so uncomfortable. Finally at 2am I gave up and went and asked for a different room. They were courteous and gave us a new room. Again ants in that bathroom as well. Still a smell but not near as bad. Very disappointed that I paid $156 for this. Breakfast was decent but the turkey sausage was gray and looked nasty. My son enjoyed the biscuits and gravy 😀 wish I could get a refund honestly

10/10 Excellent

Jean, Ankeny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, location
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The shower curtain was dirty and the towels were a lot worn.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 22 Jul 2023
Dear Guest,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced with the cleanliness of the shower curtain and the condition of the towels. We take cleanliness and the quality of our amenities seriously, and we regret that we fell short in this regard. Your comments are invaluable in helping us identify areas for improvement, and we will address these issues with our housekeeping team to ensure a better experience for our guests. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Manager

4/10 Poor

Holley

Disliked: Property conditions & facilities, room comfort
Gross
The room was wet and sticky feeling. It was super gross and nothing like what I would have expected for the price we paid for the room.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 18 Jul 2023
Dear Holley,Thank you for your feedback. I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wet and sticky
The room was wet and sticky. So if you want to feel like you’re camping then it’s a great room. It may have been because there was was rain but they need to air out the rooms better. The soundproof of the room was not good you can hear everything above the room and everything in the hall way. There was mold in the shower and a piece of trim laying in the overall I was not happy with this room.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 17 Jul 2023
Dear Guest,We apologize for the issues you experienced during your stay with us. We're sorry to hear that your room was damp, and we will ensure that we investigate and address this with our maintenance team. We also apologize for the soundproof and cleanliness issues you experienced in your room. These are not typical of our property, and we appreciate your feedback, which will allow us to improve in these areas. We hope you will consider staying with us again in the future, so we have the opportunity to provide you with a more comfortable and enjoyable experience.Sincerely,Hotel Manager

6/10 Okay

Teddi

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Hotel Manager on 13 Jul 2023
Dear Teddi,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 10 Jul 2023
Dear Madison,We're delighted to hear that you had a great stay with us! Thank you for choosing our hotel and for taking the time to share your positive feedback. We strive to provide a memorable experience for all our guests, and we're glad we could meet your expectations. We look forward to welcoming you back on your next visit.Sincerely,Hotel Manager