Never was able to have key to room and was in baseball tournament going and coming all day till late. Room smelt like cigarette smoke, toilet barely flushed, room was dirty upon arrival, waited 30 minutes in entry to be let in for check in arrival. Poor customer service. No breakfast not even cold items. Highly unsatisfied and feel we deserve a refund for this disappointing stay!
Have called everyday since we arrived on 5/28/21. Left numerous messages for a supervisor or manager to call and haven’t recieved anything! Requested refund on day of arrival for unsatisfactory service and still waiting. We requested refund during stay and never were helped! This was by far the worst hotel experience and we have stayed tons of places for tournaments.