Front of property

Reviews of Hawthorn Suites by Wyndham Midwest City Tinker AFB

2.5 out of 5
Hawthorn Suites by Wyndham Midwest City Tinker AFB
5701 Tinker Diagonal, Midwest City, OK

Reviews

7.8

Good

Rating 10 - Excellent. 422 out of 1002 reviews" "
Rating 8 - Good. 276 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 86 out of 1002 reviews" "
Rating 2 - Terrible. 73 out of 1002 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shelby

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally walked out after walking into the room, could not believe this was considered 3 Star, ended up staying in a completely different hotel and having to pay for this one too.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Shelby, We're sorry to hear you were disappointed with your room. Guest feedback is valuable for us to know areas needing improvement. Feel free to discuss your concerns directly with our management team for further assistance.

10/10 Excellent

DeMeisha

Liked: Cleanliness, staff & service
Everything was great
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello DeMeisha,We are pleased to hear that you had an enjoyable stay with us. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future.

6/10 Okay

Damian

My room had ants and kids were running & yelling in the hallways.
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Damian, Thank you for sharing your feedback with us. We take all guest concerns seriously and will address these issues appropriately to improve our services and guest experience. We appreciate your valuable input to help us enhance the quality of our hotel for all guests.

6/10 Okay

Shavon

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Manager on 18 Apr 2024
Hello Shavon, We appreciate you choosing our hotel for your stay. We always strive to provide the best experience for our guests. Please feel free to contact us directly with any feedback you may have from your recent visit.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The black guy at the front desk needs a raise ...always does a great job, giving information and helping out
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Kenneth,We appreciate your positive feedback about the service provided by our front desk staff. Our team always aims to offer exceptional assistance to all our guests. If you have any further comments or need assistance in the future, please do not hesitate to reach out to us.

2/10 Terrible

Victoria

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I will never stay here again…. Starting off we were greeted by a lady sitting down in the main area talking with her friend and goes “Oh”. Not no hello…. Than she talks about how we will be charged an extra $50 a day ? For what ? Get to the room, the key doesn’t work. That continued every single time we left. We had to get new keys every other hour. Get into the room and gross…. I am in town for my grandfathers funeral, I was not about to fight for a different room, when everywhere was booked. The bath tub was filthy and I had to clean it before I could bathe my babies. Come to find out the stopper doesn’t work. Upon further inspection, the ceilings and walls were covered in filth, there was hair in the cracks, ashes on the bedsheet (we got a smoke free room) and a stain on the other bed. The couch was covered in stains. Than the breakfast was just cold. I almost checked out and stayed in my car with my kids because I was so grossed out by this hotel. I do not recommend.
Stayed 4 nights in Apr 2024
Response from Manager on 13 Apr 2024
Hello Victoria,I'm sorry to hear about your experience at our hotel. We appreciate you bringing these issues to our attention and apologize for any inconvenience caused during your stay. If you have any further feedback or concerns, please don't hesitate to reach out to our management team for further assistance. Your comments will help us improve our services for future guests.

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Our tv did not work due to “low signal” and I was told they would correct it at 8 or 9the next morning.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Kim, We apologize for the inconvenience you experienced with the TV signal. Your feedback will be shared with the team for future improvements. Please feel free to contact our management for any further assistance or feedback on your stay.

6/10 Okay

Karissa

Travelled with partner
Liked: Cleanliness
Nothing
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Karissa,Thank you for sharing your feedback with us. We appreciate your taking the time to review your stay, and we will make sure to share your comments with our management team for further review. If you have any further concerns, please do not hesitate to contact our management directly.

8/10 Good

Ashley

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Staff were very helpful especially front counter gentleman. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Ashley,We're delighted to hear you found our staff helpful and enjoyed the breakfast during your stay. Our team works hard to ensure all guests have a pleasant experience. If you have any more feedback or need assistance, please feel free to reach out.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Very Friendly staff
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Howard,We are delighted to hear that you found our staff to be friendly during your stay. Guest satisfaction is our top priority, and we appreciate your kind words. If you have any further feedback or questions, please feel free to reach out to us.

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV in my room didn't work for 2 days and I have little guys. But other then that everyone and everything was great.
Stayed 4 nights in Mar 2024
Response from Manager on 20 Mar 2024
Hello Tammy,We're glad to hear you had a great experience overall. Your feedback about the TV is valuable and will be shared with our team for improvement. Please feel free to contact our management with any further details.

8/10 Good

Janet

Stayed 2 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Janet, Thank you for choosing to stay with us. We hope you had a pleasant experience and look forward to welcoming you back soon!

10/10 Excellent

marla

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello marla,We're delighted to hear that you had a fantastic stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us. We hope to welcome you back again soon!

6/10 Okay

Emily

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness
The hotel smells of marijuana in the halls. The individual rooms lack number of towels, the bath won't fill up for a bath, and need more pillows.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Emily, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address these concerns with our team for improvement. For any future issues, please reach out directly to our management team. Thank you for bringing this to our attention.

2/10 Terrible

pearl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello pearl, We apologize for any inconvenience you experienced during your stay. Please feel free to contact us directly with any further details so we can address your concerns promptly.

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location to Tinker AFB, restaurants and shopping. Hotel was clean with friendly staff.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Marilyn,We are pleased to hear that you found our hotel's location convenient and our staff welcoming. It's great to know you appreciated our clean accommodations. Should you have any future stays with us, we hope to provide you with an equally enjoyable experience.

6/10 Okay

Noel

Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Noel,We appreciate you choosing to stay with us. Should you have any feedback to share regarding your recent visit, please don't hesitate to contact us directly. Your comments will assist us in improving our services for future guests.

10/10 Excellent

Tanisha

Travelled with family
Liked: Staff & service, amenities
The carpets were very dirty..and the inside of the hotel just needs a good cleaning.
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Tanisha, We appreciate your feedback and apologize for any inconvenience caused during your stay. We value cleanliness as a top priority and will address your concerns with our housekeeping team. Your comments will help us improve our services for future guests.

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very sweet and check in/out was super easy. My only complaint is that one of our lamps wasn’t working. We checked plugs and all, but it wasn’t really a deal breaker. Overall great stay!
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Priscilla, Thank you for choosing to stay with us and sharing your experience. We are delighted to hear that you found our staff friendly and your check-in and check-out process smooth. Your feedback regarding the lamp is appreciated and will be shared with our maintenance team. We hope to welcome you back to our hotel in the future.

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was great. The staff and the swimming were awesome. Nice comfortable room.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Justin,We're thrilled to hear you enjoyed your stay, especially our friendly staff and refreshing swimming pool. We're glad you found your room comfortable as well. If you have any further feedback, we'd love to hear it!

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Nicholas, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly so we can address any concerns you may have and improve our services for future guests.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on 17 Feb 2024
Hello Grace,We're thrilled to hear that you had an excellent stay with us! We appreciate your kind words and we hope to welcome you back soon for another memorable experience.

4/10 Poor

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
After checking in my bed had no sheets and the hallway to the room smelled of cat pee. The night clerk was very helpful and got me another room. The room was much better except I would have to get my key card programmed every time to get in the room. I did meet he maintenance guy and he was able to fix the key card problem. The bathroom sink leaked and made a rhythmic drip sound, that was only slightly annoying. The front parking lot had trash strewn about and someone puked next to my vehicle during the night. The lady that worked during the day was very hard to understand what she was saying because her english was very bad. At one point there was several children on the floor playing in a hallway. The breakfast was decent, and the inside was kept clean. This hotel was more expensive than all the others in the immediate area, yet not worth the extra money.
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Lee, Thank you for taking the time to share your experience with us. We apologize for any inconveniences you encountered during your stay. We're glad to hear our night clerk and maintenance guy were able to assist you promptly. We appreciate your feedback regarding the key card and bathroom sink and will look into these issues further. We apologize for any cleanliness and communication issues you experienced. We strive to provide a comfortable stay for all our guests and will address these concerns with our staff. Thank you for mentioning the decent breakfast and cleanliness of the hotel. We value your feedback as it helps us improve our services.

10/10 Excellent

LaDonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello LaDonna,Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience with us. We strive to provide the best possible service to all our guests, and we're delighted that we met your expectations. Should you have any further feedback or need any assistance, please don't hesitate to reach out to us. We hope to welcome you back in the future for another exceptional stay!

6/10 Okay

Ruby

Liked: Staff & service, room comfort
Very friendly staff
The bathroom, sink, bedding, kitchenette area spotless. Bed was comfy. There were a LOT of stains on the carpet, but it had obviously been swept. Stain on lampshade too. The cushions were missing from the sofa- we told them not to bother finding them as we were only in the room for sleeping. Front desk offered to change our room after we told them about stains and missing cushions but we were a very late arrival and were not going to be in the room except to sleep. The breakfast was stocked, hot and the staff stocking were very helpful and polite. We would return to this hotel and give them another chance to show us a non stained carpet!
Stayed 2 nights in Dec 2023
Response from Manager on 16 Jan 2024
Hello Ruby, Thank you for sharing your feedback with us. We're glad to hear that you found the bathroom, sink, bedding, and kitchenette area to be spotless, and that the bed was comfortable. We apologize for any inconvenience caused by the stains on the carpet and lampshade, as well as the missing cushions. Our front desk did offer to change your room, but we understand your decision due to your late arrival. We appreciate your kind words about our breakfast and staff. We value your patronage and look forward to the opportunity to welcome you back for a flawless experience with us.

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place great people
The desk clerk went above and beyond with great customer service!
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Hayden,Thank you for your positive feedback about our desk clerk's exceptional customer service. We strive to deliver outstanding experiences to all our guests, and it's great to hear that they went above and beyond. We value your support and hope to welcome you back soon for another memorable stay.

6/10 Okay

Mekecia

Travelled with family
Liked: Staff & service, amenities
every one was very friendly but the floor in the room was very very flitty it had lots of stains and needs to be replaced
Stayed 2 nights in Dec 2023
Response from Manager on 12 Jan 2024
Hello Mekecia, Thank you for sharing your feedback about the friendly staff during your stay. We apologize for any inconvenience caused by the condition of the floor in your room. We appreciate you bringing this to our attention, and we will make sure to address the issue appropriately.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/out. Everything was clean and tidy. Enjoyed my stay.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Sherri,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a pleasant experience with our check-in and check-out process. It's great to know that you found everything clean and tidy. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Fidel,Thank you for your feedback regarding our customer service. We strive to provide exceptional service to all of our guests and we're pleased to hear that we met your expectations. We appreciate your kind words and look forward to welcoming you back in the future for another enjoyable stay.

2/10 Terrible

Yvonne

Disliked: Cleanliness, staff & service, room comfort
Yikes!!!
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Yvonne, We're sorry to hear that your experience did not meet your expectations. We value your feedback and would appreciate it if you could reach out to our hotel directly to provide more details about your stay. We strive to provide excellent service and would like the opportunity to address any concerns you may have had.

8/10 Good

Ladonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Ladonna,We are delighted to hear that you had a pleasant experience during your stay with us. We appreciate your support and hope to have the opportunity to welcome you back in the future. Please don't hesitate to reach out to us if you have any further feedback or suggestions for improvement.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was friendly. Bed was very comfortable. Even though very close to highway, room was quiet. Water could have been a little hotter. Otherwise, no complaints.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Deborah,Thank you for sharing your feedback with us. We're delighted to hear that you found our front desk team friendly and enjoyed the comfortable bed in your room. We apologize for any inconvenience caused by the water temperature and appreciate your understanding. It's great to know that the room was quiet despite being close to the highway. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Daqavious

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to chill and hang out at 💯💯💯💯 everyone was very nice and chill and laid it back and I think they should get a raise
Stayed 2 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello Daqavious,Thank you for your kind words regarding your recent stay! We're thrilled to hear that you enjoyed your time at our hotel and found our staff to be friendly and accommodating. Your feedback is truly appreciated. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and close to work
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Mark,Thank you for choosing our hotel for your stay. We're delighted to hear that our location worked well for your work vicinage. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Nov 2023
Response from Manager on 9 Dec 2023
Hello Benjamin,We are delighted to learn that you had a wonderful stay with us! Your satisfaction is our top priority, and we are thrilled that we were able to provide you with a memorable experience. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back soon for another exceptional stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello John,Thank you for staying with us! We are thrilled to hear that you had a fantastic experience at our hotel. We hope to have the pleasure of welcoming you back in the future. Safe travels!

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec 2023
Hello Carolyn,Thank you for choosing our hotel for your recent stay! We're glad to hear that your overall experience was positive. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We appreciate your business and hope to welcome you back soon for an even better experience!

10/10 Excellent

Aja

Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Aja,We appreciate your excellent rating! We're glad to hear that you had a wonderful experience during your stay at our hotel. If you have any other feedback, please feel free to reach out to us. We look forward to welcoming you back in the future!

2/10 Terrible

Miriam

Stayed 1 night in Nov 2023
Response from Manager on 19 Dec 2023
Hello Miriam, We're sorry to hear that your experience with our hotel was not up to par. We would appreciate it if you could reach out to us with any specific feedback you may have, as we always strive to improve our guests' satisfaction.

2/10 Terrible

Gaynal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Gaynal, We're sorry to learn that you weren't satisfied with your recent stay at our hotel. We would appreciate it if you could reach out to us directly with any feedback you may have, so we can address any issues and improve our services. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was clean and staff was nice and helpful.
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Sara,Thank you for taking the time to share your positive feedback about our clean facilities and helpful staff. We greatly appreciate your kind words. Please do not hesitate to contact us directly if there is anything else we can assist you with. We hope to welcome you back in the future for another pleasant stay.

4/10 Poor

Faith

Business traveller
Liked: Room comfort
Disliked: Cleanliness
The toilet got stopped up. The air conditioning unit doesn’t stay cold.
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Faith,Thank you for your feedback. We apologize for the inconvenience you experienced with the toilet and air conditioning unit during your stay. We appreciate your input and will make sure to address these issues to prevent them from occurring in the future.

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Mikhail,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a wonderful stay at our hotel. Our team strives to provide exceptional service and it's rewarding to know that we achieved that during your visit. We truly appreciate your kind words and hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very affordable and it was just what I was looking for
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello Lauren,Thank you for choosing our hotel for your stay. We're glad to hear that our affordable rates met your expectations. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 14 Nov 2023
Hello Kathryn,Thank you for taking the time to share your rating. We appreciate this and apologize for any inconvenience you may have experienced. We strive to provide excellent service and will use this to improve our operations. If you have any further concerns, please feel free to contact our management directly.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello james,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Amy,Thank you for sharing your feedback with us. We appreciate you taking the time to review your recent stay, and we apologize if your experience did not meet your expectations. We encourage you to reach out to our management team directly to discuss your concerns. We value your input and hope to have the opportunity to welcome you back in the future.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Jeffrey,Thank you for taking the time to review your recent stay at our hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced. We strive to provide exceptional service and regret if we fell short of your expectations. If there's anything we can do to address your concerns, please reach out to our management team directly.

10/10 Excellent

Krystal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8/10 review
My stay was really good house keeping was sooo helpful and the staff that was there great…the cook helpers were great too I’d be more than happy to stay their again :)
Stayed 10 nights in Oct 2023
Response from Manager on 8 Nov 2023
Hello Krystal,Thank you for your positive feedback on your recent stay at our hotel. We are delighted to hear that you found our housekeeping team and staff to be helpful and that our cook helpers provided great service. We look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Randall

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was bedbugs in the bed and on the floor we have pictures if needed
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Randall,Thank you for bringing this to our attention. We take such reports very seriously as the comfort and satisfaction of our guests are our top priorities. We encourage you to contact our management team directly with your pictures and any additional details you can provide so that we can investigate the matter thoroughly and take appropriate action if necessary.