2/10 Teruk
Jesse
9 Okt 2025
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The building and everything look new. But the cleanliness of the room was sub par. We found hair in the tub and around the tolite. We checked in at 1pm which was nice. We left and came back on site around 430pm or so and come to find out the latch that protects you from intruders some how locked when we exited. So we couldnt get in our room. We went down stairs to the desk clerk and explained the situation and her statement was weird as she said she is just filling in and didnt usually work there or something? I didnt quite get that but she tried to find some kinda tool that was suppose to free the latch which would of been fine BUT she couldnt find the tool, there was no manager on duty and no maintenance personnel. So as she is trying to figure this out we needed to get in the room as we had a banquet to attend. She called a supervisor and said "she would be there in 10 mins" so i go back up to see ifi can figure out a way. I get into the room using what i had in my tool box. 15 minutes later i go back down and she says oh she is a little bit away by "morgan road" .Which is still 10 mins away with traffic. I inform her i go in the room on my own and to cancle any help coming in. But no apologies for the situation really, not from management or anyone in general. I cant see how a site cant have any management or any "keys" to get anything for any situation. Its a nice looking hotel but the bad experience, i wont be coming back personally.
Jesse
Menginap 1 malam pada Okt 2025
