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Reviews of Best Western Plus Memorial Inn & Suites

2.5 out of 5
Best Western Plus Memorial Inn & Suites
1301 W Memorial Rd, Oklahoma City, OK

Reviews

8.6

Excellent

Rating 10 - Excellent. 720 out of 1268 reviews" "
Rating 8 - Good. 332 out of 1268 reviews" "
Rating 6 - Okay. 112 out of 1268 reviews" "
Rating 4 - Poor. 45 out of 1268 reviews" "
Rating 2 - Terrible. 59 out of 1268 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and breakfast was good. Comfortable mattress.
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet room. Service was friendly and welcoming. Only thing I didn't like was the speed of the elevator, it is quite slow. All in all, I would book there again!
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and treated very well.
Stayed 1 night in Apr 2024

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints everything was as expected
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Hi Cortney,We're pleased to hear that your stay met your expectations. Thank you for choosing our hotel, and we hope to welcome you back again in the future for another enjoyable experience. If there's anything we can do to further enhance your stay next time, please don't hesitate to let us know.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice location,quiet and great rates and staff!😊
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Hi Dana,Thank you for your positive feedback! We're delighted to hear that you enjoyed our clean facilities, convenient location, quiet atmosphere, and excellent rates. Providing exceptional service is our priority, and we're glad our staff made your stay enjoyable. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Hi Corey,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean towels and clean room! Friendly helpful staff and easy parking!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Hi Derek,It's fantastic to hear that you had a great experience during your stay with us. We take pride in offering clean rooms, fresh towels, friendly and helpful staff, and convenient parking. Thank you for choosing our hotel, and we hope to welcome you back again soon for another enjoyable stay!

8/10 Good

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room. Breakfast was just okay. Otherwise served my needs.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Hi Whitney,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

6/10 Okay

Major Timothy, Colorado Springs

Liked: Staff & service
This is a decent hotel, but I'll start out by saying this is WAY far away from Tinker Air Force Base and I-40 - like 30 minutes away! It's a decent hotel, it's older, breakfast was good, rooms were clean, beds were comfortable and the Indian staff at check-in and check out was very polite. It's an extended stay hotel, so it's not in a great area, and they've got some people staying there that I wouldn't want to share more than one night with. Again if you don't mind the distance from I-40 and Tinker AFB - it's a good deal for the money.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Hi Major,Thank you for your recent feedback. We're pleased you enjoyed our clean rooms, comfortable beds, and quality breakfast. Apologies for any inconvenience regarding our distance from Tinker Air Force Base and I-40. Our goal is to ensure all guests feel welcome, and we're glad our staff provided polite service. Your feedback is valued, and we're committed to enhancing our services. We appreciate your stay and hope to welcome you back soon.

10/10 Excellent

Bryan, Arvada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here several times and it is always clean and the staff is friendly. It's a nice stay at an affordable price.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Bryan,Maintaining cleanliness and providing friendly service are priorities for us, and we're glad to hear we've consistently met your expectations. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay!

8/10 Good

Wendell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was a very pleasant experience. The bathroom supplies were very tiny. Especially the shampoo and conditioner bottles were small.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Wendell,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Aidan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good stay. Thank you!
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Aidan,I am delighted to hear you had a very good stay with us! Thank you for choosing our hotel, and we hope to welcome you back again soon. Your satisfaction is our top priority.

10/10 Excellent

Christina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice and have loved both times. Everyone is polite and friendly and makes sure you’re comfortable. Would definitely stay again and would recommend.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Christina,It's wonderful to hear that you've had great experiences during your stay with us! Everyone on our team strives to ensure your comfort and satisfaction. Your recommendation means a lot to us, and we can't wait to welcome you back for another enjoyable stay.

10/10 Excellent

Estela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was amazing. Our room was clean my son had so much fun in the swimming pool
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Estela,We are overjoyed to hear that you loved every aspect of your stay with us. Your satisfaction is our greatest reward. We can't wait to welcome you back for another unforgettable experience!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The people at the front desk were extremely pleasant! Room was nice and CLEAN!! Bed was comfortable! I have nothing bad to say about this place.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Richard,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property. The staff is well trained and professional. They gave a warm welcome, a bag with two waters and chocolates at the check in desk.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 19 Apr 2024
Hi Brent,Our team deeply values your recognition of their dedication to providing exceptional hospitality. Your positive feedback regarding their professionalism and courteous service is truly appreciated and motivates us to continue delivering excellence. We look forward to the privilege of welcoming you back in the future.

10/10 Excellent

Yury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, clean, easy parking, nice staff
Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Hi Yury,It's our pleasure to provide you with a safe, quiet, and clean environment, along with easy parking and a friendly staff. Your comfort and satisfaction are paramount to us, and we're thrilled to have exceeded your expectations. We eagerly anticipate your return for another exceptional stay.

8/10 Good

Stevphanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and clean.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Hi Stevphanie,Pleased to hear that you found our hotel convenient and clean. Providing a comfortable and convenient experience for our guests is our top priority. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. Bathroom had an unusually nice bathroom. Looked recently remodeled. Hotel was nicer than more expensive places I stayed. Very happy and would recommend
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Hi David,We're delighted to hear that you enjoyed your stay and found our room and bathroom to be particularly pleasant. It's wonderful to know that you felt our hotel exceeded your expectations, especially compared to more expensive options. Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable stay in the future!

6/10 Okay

George, Weatherford

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The ceiling was very thin and transmitted every sound the guests above our room made. We could not go to sleep until they finally went to bed. They weren't being overtly noisy. If the room had proper soundproofing, this wouldn't have been an issue.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Hi George,We apologize for the disturbance caused by noise from the guests above your room. We understand the importance of a peaceful environment for a good night's sleep. Your feedback regarding soundproofing is valuable, and we will certainly look into ways to improve this aspect of our accommodations. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more restful stay in the future.

10/10 Excellent

Billy

Clean rooms
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Hi Billy,Thank you for staying with us. Guest satisfaction is our number one objective so we appreciate the input regarding our cleanroom. We hope to see you again to deliver you a 5-star experience.

10/10 Excellent

Blake, Stockholm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Very nice place to stay. Lots of dining options in the area.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Hi Blake,Thrilled to hear that you enjoyed your stay with us! Providing friendly and helpful service is a top priority for our team. We're glad you found our location convenient with plenty of dining options nearby. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Lesman

Travelled with partner
Management was very accommodating
Stayed 1 night in Apr 2024
Response from Sophia CSR on 5 Apr 2024
Hi Lesman,We're pleased to hear that our management team provided accommodating service during your stay. Your satisfaction is our priority, and we're glad we could meet your needs. Thank you for your kind feedback, and we look forward to welcoming you again soon.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Rafael,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property and service
Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Hi Walter,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with both our property and service. Providing excellent service is our top priority, and we're glad we could meet your expectations. We appreciate your support and hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Mike

Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Apr 2024
Hi Mike,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Excellent

Cat, San Angelo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were very nice
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Hi Cat,Glad to hear that you had a positive interaction with our staff members. Providing excellent customer service is a top priority for us, and we appreciate your recognition of our team's efforts. Thank you for your kind words, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Paula

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Hi Paula,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

2/10 Terrible

Sandy

Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Hi Sandy,It saddens us to receive a 1-star rating. Our team is dedicated to ensuring a positive experience, and we value your feedback to make the necessary changes. Please share more details about your experience so we can address specific concerns and improve. We hope for the chance to earn your business on future travels as we strive for continuous enhancement. Thank you for your input.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was courteous and helpful and made us feel welcome. Room was clean and comfortable, and the hotel was easy to access and close to exceptional shopping and dining options.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Hi Brenda,Thank you for your kind words. We are delighted to hear that you had a pleasant experience with our courteous and helpful staff and that you found your room clean and comfortable. It's wonderful to know that our hotel's convenient location provided easy access to exceptional shopping and dining options. , and we hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Susan

My granddaughter enjoyed the indoor pool. The room was very clean. The staff were very friendly and helpful. We will stay here again in the future.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 17 Mar 2024
Hi Susan,We're delighted to hear that your granddaughter enjoyed the indoor pool and that you found the room very clean. Providing friendly and helpful service is our priority, and we're glad to know that our staff met your expectations. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

jose

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 15 Mar 2024
Hi Jose,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 Good

Rachial

Liked: Cleanliness, staff & service, property conditions & facilities
It is clean, has a big tasty breakfast., id stay here again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi Rachial,We're delighted to hear that you enjoyed your stay with us! Providing a clean environment and a delicious breakfast is important to us. We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back for another enjoyable experience in the future! Thank you for your kind words.

10/10 Excellent

Edwin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to a lot of places. to eat shop and drink.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi Edwin,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Sophia CSR on 10 Mar 2024
Hi Pamela,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

William

Travelled with family
Liked: Staff & service
Great property for overnight stays and an easily accessible road to travel to and fro. 3.5/5*
Stayed 1 night in Mar 2024

8/10 Good

Desire, TULSA

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniece
Stayed 1 night in Mar 2024
Response from Sophia CSR on 10 Mar 2024
Hi Desire,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Good

Thewarit

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 10 Mar 2024
Hi Thewarit,We appreciate your wonderful feedback! It is always a delight to hear about positive experiences from guests like you. Please visit us again soon!

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel. Great staff, clean and quiet. Wonderful swimming pool. Would definitely stay here again
Stayed 1 night in Mar 2024
Response from Sophia CSR on 10 Mar 2024
Hi Keith,Thank you for your kind words about our staff, cleanliness, and amenities like the swimming pool. We're delighted that you found your stay enjoyable and quiet. It would be our pleasure to welcome you back again in the future!

10/10 Excellent

Julie

Stayed 1 night in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Hi Julie,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are excellent, comparable to Hilton an Marriot properties at a much better price
Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Hi Dennis,Thank you for your glowing review! We're thrilled to hear that you found our rooms to be excellent and competitively priced. Providing high-quality accommodations at a great value is our priority, and we're delighted that you had a positive experience. We look forward to welcoming you back for another enjoyable stay!

6/10 Okay

Desire, TULSA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have atayed at thos hotel a few weeks ago for Business and this time noise in the hallway, rooms amd parking lot too. The room is great fro a family of 3. It os lpcated close to various restaurant and the Quail Spring Mall.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Hi Desire,Thank you for your feedback. We're sorry to hear about the noise disturbances during your recent stay. However, we're pleased that you found the room suitable for your family and appreciated the convenient location near restaurants and the Quail Springs Mall. Your comments are valuable to us, and we'll address the noise issues to ensure a more peaceful experience for our guests in the future. We hope to welcome you back for a more enjoyable stay.

8/10 Good

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Response from Sophia CSR on 19 Feb 2024
Hi Kaitlyn,We're glad to hear that you had a good experience! If there's anything specific you enjoyed or any feedback you'd like to share, we'd love to hear it. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the hospital
Stayed 1 night in Feb 2024
Response from Sophia CSR on 16 Feb 2024
Hi Teresa,We're glad to hear that our proximity to the hospital was convenient for you. Providing easy access for our guests, especially during important times like hospital visits, is important to us. Thank you for staying with us, and we hope to welcome you back in the future.

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from Sophia CSR on 7 Feb 2024
Hi Alfredo,Thank you for your kind words. We're glad to hear that you had a positive experience. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Desire, TULSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Front desk Spacious Clean
Stayed 1 night in Feb 2024
Response from Sophia CSR on 4 Feb 2024
Hi Desire,We're thrilled to hear that you appreciated our location, front desk service, spaciousness, and cleanliness. Your positive feedback is greatly appreciated, and we look forward to providing you with another excellent experience during your next visit. Thank you for choosing us!

8/10 Good

Donise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one problem
We stay here quite a bit and usually do not have an issue. This time our biggest problem was that our bed was very hard which made it hard to get comfortable. Otherwise, we had a nice stay. I'm hoping that next time our bed is a little more forgiving.
desk and part of dresser in 2 bed queen room.
One of two queen beds and comfy chair.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 4 Feb 2024
Hi Donise,Thank you for being a loyal guest, and we appreciate your feedback. We apologize for the discomfort caused by the firm bed during your recent stay. Rest assured, we value your comfort, and we'll make every effort to ensure your next visit is more enjoyable with a more comfortable sleeping arrangement. Your satisfaction is important to us, and we look forward to welcoming you back for an improved experience in the future.

10/10 Excellent

Gabino

Stayed 2 nights in Jan 2024
Response from Sophia CSR on 30 Jan 2024
Hi Gabino,Receiving a perfect 10 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!

6/10 Okay

Shree Hari

Business traveller
Liked: Staff & service
The rooms smell. Cleanliness not as expected.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Dear Guest,Your feedback regarding the room's odor and cleanliness is concerning, and we take it seriously. Our team is committed to addressing these issues promptly to ensure a more pleasant experience for our guests. We appreciate your honesty and hope to have the opportunity to provide a significantly improved stay in the future. Thank you for bringing this to our attention.

8/10 Good

Kary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for price point.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Kary,Thank you for your positive feedback! We're glad to hear that you found our property to be nice, especially considering the price point. Providing value to our guests is important to us, and we appreciate your acknowledgment. We look forward to hosting you again for another pleasant experience in the future. Safe travels!