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Reviews of Tussock Grove Boutique Hotel

3 out of 5
Tussock Grove Boutique Hotel
3 Karo Street, Ohakune

Reviews

8.6

Excellent

Rating 10 - Excellent. 34 out of 65 reviews" "
Rating 8 - Good. 22 out of 65 reviews" "
Rating 6 - Okay. 6 out of 65 reviews" "
Rating 4 - Poor. 2 out of 65 reviews" "
Rating 2 - Terrible. 1 out of 65 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

8/10 Good

Yvonne, Auckland

Liked: Staff & service
Very warm and clean. Bed was Very comfortable Ideal for one person Would be nice to have a toaster. Walls very thin so could hear the neighbours
Stayed 2 nights in Jul 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very nice motel which is on two floors with the bedroom upstairs with a lounge and bathroom down stairs. The owner and his dog were very friendly. It also had a communal hot tube. There are quite a few restaurants within walking distance (15min). 
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The bedroom and tv are upstairs, the bathroom downstairs. There was no heating to use at night when it was cold, there are no extractor fans and the place smelt mouldy, in fact I could see mould above the shower. There is also evidence of water leaking out of the shower as the skiting boards are swollen in places.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly and really helpful. Everything was clean. Place is just a bit tired and could do with a refresh.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the spa pool, great location, friendly staff
Stayed 1 night in Jan 2020
Response from Chris on 17 Feb 2020
Thanks you for your comments

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Boutique Hotel
Hotel was great! Easy to find and the proprietor was friendly and had our room ready. Views of the volcanos were incredible.
Stayed 1 night in Jan 2020
Response from Chris on 17 Feb 2020
Thanks you for your comments

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stopover, nicely located
Good overnight stop, easy to find and park and comfortable room. Helpful host
Stayed 1 night in Nov 2019
Response from chris on 14 Jan 2020
Thanks for your cooments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Please stop making this box required. Im happy to do quick reviews. But not long ones.
Stayed 1 night in Aug 2019

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
The only problem for us was that the bed was upstairs and the toilet downstairs. This is apparently the setup in all the rooms. My wife has difficulty with stairs. The venue is clean and the staff friendly
Stayed 2 nights in Jul 2019
Response from chris on 30 Jul 2019
Thank you for staying with as.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and warm, just right for what we needed in an over night stay.
Stayed 1 night in Jun 2019
Response from C on 11 Jun 2019
Many thanks for staying with as

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth coming back to for a longer stay
The host David was very accommodating with our late check-in time. Lovely cabin / chalet style lodge, wish we could have stayed longer to explore.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owners were fantastic. They were very friendly and helpful. It felt like we were at a bed and breakfast. The location was a 30 minute drive to the areas of the park that we visited. That was just fine for us because we liked the town of Ohakune better than the places where closer motels were located. The room was two story, which was a little funky, but it didn't bother us. Breakfast was excellent. There isn't much in the way of extra facilities but was not an issue for us. There was no AC but we were not there during the heat of the day and the room cooled down at night. We were not expecting a bed and breakfast type of environment but the owners made our stay there quite enjoyable.
Stayed 2 nights in Jan 2019

6/10 Okay

Debbie

This was really a hotel specializing in winter activities. The owner/staff were very friendly and helpful with information about the area. The room itself was small with little room to move around. The sitting area was on the bottom floor with the bedroom upstairs. Not the best set up.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet even close to the main road. The room has everything we needed for our short stay.
Stayed 1 night in Nov 2018

6/10 Okay

Roha, Australia

Liked: Staff & service
Disliked: Cleanliness
One of the bath towels had stains on them. That was the only complaint.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

friendly dog
Nice rooms with a good space, comfortable bed. friendly staff and dog. The rooms could be a bit cleaner though
Stayed 1 night in Jul 2018
Response from Chris on 21 Sept 2018
Many thanks for your comments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Welcoming stay
Chris the owner greeted us with a warm welcome and was very helpful with providing us with local recommendations. I had emailed him for advice on he Tongariro Crossing ahead of our stay and he replied very promptly with good advice. The room was large and the bed very comfortable. I had issues connecting with the wifi which was the only issue we had with the hotel. Would still recommend staying here.
Stayed 1 night in Dec 2017
Response from Chris on 26 Feb 2018
Many thanks for you comments

6/10 Okay

senior, auckland

Liked: Room comfort
Disliked: Cleanliness
Nice property, plenty of space for children
We stayed in a separate house which didn't really seem part of a " boutique hotel experience" , however it did provide plenty of space for our 3 grandchildren. Shower needed a good scrub and there were cobwebs everywhere. Whenever you walked over to the hotel you were met at the door by the owners barking dog and didn't feel as if you could enjoy the so called lounge area.

10/10 Excellent

Mike, Wellington, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and relaxing
We stayed for one night and it was great. Warm welcome and then a warm and cosy room with excellent facilities. It was great to unwind after a cold day with a hot bath and then a wine looking out over the landscaped area outside. Quiet and peaceful.
Stayed 2 nights in Sep 2017

10/10 Excellent

Waltons, New Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquility
Due to a trip to Ohakune going drastically wrong, these hosts made our stay warm,welcoming with service above and beyond the call of duty.
Stayed 1 night in Jul 2017
Response from Chris on 5 Aug 2017
Thanks for staying with as Chris

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and homely. Staff very friendly and helpful. Loved the spa after a day skiing
Stayed 2 nights in Jul 2017
Response from chris on 5 Aug 2017
Great to have you stay Look forward to having you back one day Chris

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5
Super cute rooms. Ours had a staircase with a living room. Little spa room that would be nice after a long hike or ski. Owner was really nice and came and talked to us, got to know us and about our trip. Loved the place!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sadly dated and disappointing.
We had a mezzanine bedroom which you could barely move around because it also had a sofa and desk in it. Looked wonderful in the pictures but sadly didn't live up to expectations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent mountain hideaway
Really relaxing stay, very hospitable owner with an adorable dog who loves to play ball.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski access lodging
Oder proprietor was an excellent character and very helpful

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful room with lots of space, friendly owner and delicious food. Affordable price and a cute dog too

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Place OK, but Basil Fawlty not far away...
The facilities are okay though my room had a mezzanine bedroom which is a slightly weird and uncomfortable layout. Would have preferred a single level room at the ground floor where I could park my car directly outside, with good light and indoor/outdoor flow - perhaps a deck/balcony. The shared lounge was welcoming. I arrived very late after a long drive and was greeted by a nice fire, comfy couches, an old friend who had been waiting for a few hours and a lovely bottle of wine on the coffee table. The landlords (husband and wife team) were enjoying the wine and chatting with my friend. First sign of things being a little awry was the landlord (him) telling me he'd upgraded my room. I hadn't asked for it and didn't really care and I found it an unusual thing to say. Or maybe the way he said it was off. He mentioned it again before too long. I was looking forward to a catch up with my old friend in that lovely lounge but it wasn't to be. A loud sports game was on the TV right over the fire. We couldn't get away from it. I asked if we needed the sports game on and he, the husband, said it wouldn't be much longer and said he'd turn it down. We didn't notice a difference and he clearly was going to continue to watch this intrusive game in the shared facility which we, as guests, had paid to use. Surely he had his own TV? The lounge in the room was tiny and uncomfortable. The landlord mentioned the room upgrade AGAIN in the morning. I would not stay there again.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hot and unconfortablble
Barking dog to great you, dirty entrance with old sneakers lying in the entrance. We got upgraded to the executive suite, would have hated to see what we would have had if not upgraded. Downstairs was a pokey area and upstairs was hot, had broken windows and HOT, no air conditioning.

8/10 Good

Philip, Leicestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable good friendly service, nice comfy room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Helpful
Arrived too late for dinner at about 8pm and left too early for breakfast 6.50am which was a shame because we were hungry! Couldn't connect to the internet on our ipads despite several tries. Friendly and helpful - we left my daughters bed toy and they made sure it was safe till we collected it - they even brought it out to the car.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ohakune - ski accommodation
Tussock is well located, parking is easy, close to the accommodation unit. Rooms were functional, but you can't really cook in them, forgot to take togs for using the spa, next time . Single beds were not as comfortable as I was hoping, but functional all the same. Overall, a very warm, safe, place to stay, would recommend to friends and family

6/10 Okay

daniel, Hong kong

Good location to ski field

10/10 Excellent

Artem, auckland

Liked: Cleanliness, staff & service, room comfort
Great trully boutique hotel, conveniently located for those skiing at Toroa, less than a minute drive from Ohakune. The best hotel owners we have ever met. My 6 year old son befriended with the owners' dog so we definitely be back.

10/10 Excellent

peter, Granby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm welcome after the Gentle Annie
We received a warm NZ welcome after quite the drive in the pouring rain. What a treat, the owners were so nice to our family and helped us feel at home. The hotel was quiet and well suited for a night during our travels in the North Island. The room was wonderful and had two levels for extra comfort and privacy. It was a perfect stop and we learned a bit about Rugby from the owners watching a little TV by their warm fire.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with a warm welcome
Great location and the spa Pool is great this was my second visit and I will definitely be back. Massive thanks to the hosts and the pup for making us feel so welcome. I rate this place ten plus 😊

8/10 Good

Matt, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great staff
First time in the area, Staff were very kind and I liked how everything was close by.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Love the stay. Super cute dog and very kind host. Best stay of my life!

10/10 Excellent

susanna, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and friendly place to stay
This is a lovely place to stay. It is UK B&B style rather than boutique hotel. .Chris, the owner, is very attentive and wil do anything he can to make your stay a good experience,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
We had a lovely night here. Comfortable rooms, nice location, very helpful owner. Even with lots of rain we had a good time!

10/10 Excellent

Timon, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

jamie, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average, retro nothing beats retro; Value: Moderate; Service: Flawless, very attentive; Cleanliness: Lovely;

10/10 Excellent

Aaron, New Zealand - Waikato

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Outstanding; Cleanliness: Pleasant;