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6/10 Okay
Clare, White Plains
Business traveller, Travelled with partner
21 Apr 2024
I had to wait to check out ice cream to my room while an entire family was being checked in.
There needs to be a quick room pay for items from the shop. The ice cream was liquid by the time I could get to the counter
I like the walkable location of the property but I do not like it is right next to the train tracks. I also was not happy that I get charged for destination amenity fee of $35.00. I did not even use any of the amenity of the hotel. My family just need a bed to sleep in. This amenity fee should be only optional for those who want to avail of it.
Larry
Stayed 1 night in Mar 2024
Response from LaToya C. on 2 Apr 2024
Thank you for taking the time to complete our survey. We appreciate your business. Your feedback has been shared with the leadership team.
8/10 Good
Jessica
1 Apr 2024
Jessica
Stayed 4 nights in Mar 2024
Response from LaToya C on 21 Apr 2024
Thank you for taking the time to complete this survey
Check in was smooth and fast! Breakfast was delish and staff are friendly . Parking is expensive but if you can find a parking by the street then move your car by midnight to a nearby parking then you save rather than paying $45 for overnight parking. Overall great stay!
Donna
Stayed 1 night in Mar 2024
Response from LaToya C on 31 Mar 2024
Thank you for taking the time to provide your feedback.
We liked that the hotel was only a couple minutes walk from the beach. We didn't like the required fees, but the restaurant had good food.
Orion
Stayed 2 nights in Mar 2024
Response from StormiP on 21 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's proximity to the beach and that you found our restaurant's food to your liking.We understand that additional fees can sometimes be a concern, and we appreciate your feedback on this matter. We continually review our pricing structures to ensure they provide value for our guests while allowing us to maintain the quality of our services.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.
Hello Tom- We are sorry to see the rating of 1 out of 5. We would love the chance to connect with you to better understand your experience at our property.
I spent the weekend here and it was nice to park the car on Friday and not need it until I left. The property is modern and super clean. The staff were great. Parking is $25 a night and they offer free bike rentals. I highly recommend!
Michelle
Stayed 2 nights in Feb 2024
Response from LaToya C on 22 Feb 2024
Hello,Thank you for taking the time to share your feedback
4/10 Poor
Jon
Travelled with family
11 Feb 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
They dont offer water and the only filtered water is on the 6th floor in the gym. Not even bottled water in your room that you could purchase.
Jon
Stayed 1 night in Feb 2024
Response from Alexus M on 11 Feb 2024
Hi Jon,Thank you for allowing us to host your most recent stay in Oceanside and for taking the time to share your feedback. Our effort is to reduce single use plastic bottles, however we sell them in our market and we have a water bottle fill station in the fitness room for guest access. We understand the impact of not having water in the room and apologize for any inconvenience this may have caused you during your stay. We hope to host your stay again soon. Please let us know if we can be of any assistance.Best regards,The Springhill Suites Oceanside
10/10 Excellent
Jeffrey
Travelled with family, Travelled with family and small children
This property was 2 blocks from the beach. Clean comfortable room, with room for a family of 5. Close walk to restaurants, bars, and shops in the downtown town area.Staff was amazing and very helpful free breakfast was good,roof top pool area was great. Would definitely stay there again
Jeffrey
Stayed 1 night in Feb 2024
Response from Alexus M on 9 Feb 2024
Hi Jeffrey,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. We are glad to hear that you enjoyed your visit and look forward seeing you again soon. Please let us know if we can be of any service.
6/10 Okay
Leslie
5 Feb 2024
Leslie
Stayed 1 night in Feb 2024
Response from LaToya C on 7 Apr 2024
Thank you for taking the time to provide your feedback
10/10 Excellent
Karla G
1 Feb 2024
Karla G
Stayed 5 nights in Jan 2024
Response from StormiP on 21 Mar 2024
Thank you for the excellent review. We appreciate the opportunity to host your stay!
8/10 Good
Janelle
29 Jan 2024
Janelle
Stayed 1 night in Jan 2024
Response from StormiP on 21 Mar 2024
Thank you for your response. We appreciate the opportunity to host your stay!
I booked this hotel for a Thursday through Saturday morning before moving into my new home aboard Camp Pendleton, I loved everything about this stay. The rooms were clean and the crew was very helpful and joyful! Recommend this place to anyone visiting Oceanside.
Harold
Stayed 2 nights in Jan 2024
Response from LaToya C on 3 Feb 2024
Dear Harold,Thank you for taking the time to provide your feedback
Very nice and comfortable room. We stayed in an ocean-view suite and had a beautiful view. Amazing views from the rooftop pool. Decent breakfast is offered with many options.
Kevin
Stayed 1 night in Jan 2024
Response from LaToya C on 3 Feb 2024
Dear Kevin,Thank you for taking the time to provide your feedback.
4/10 Poor
Kevin
9 Jan 2024
Liked: Cleanliness
They are deceptive with pricing!! It is not what Expedia said. It was almost double. Daily $35 fee that must be used at their restaurant and it expires each day. $44 a day for parking.
Kevin
Stayed 2 nights in Jan 2024
Response from Alexus M on 11 Jan 2024
Hi Kevin,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. We understand that the hotel stay and parking can add up each night and we try to be transparent about all pricing options for the hotel at the time of booking. We will have our marketing team look into this to make sure all websites have the correct prices and fees listed to avoid any guest confusion. Thank you again for allowing us to host your stay, if we can be of any assistance please let us know.
Hi Mario,Thank you for allowing us to host your stay in Oceanside. We are looking forward to your next visit. If we can be of any service, please let us know.
Hi Luis,Thank you for allowing us to host your stay in Oceanside. It was a pleasure hosting your stay with us, please let us know if we can be of any service.
10/10 Excellent
Marguerite
Travelled with family, Travelled with family and small children
The best hotel i have ever stayed at. The ocean view was absolutely perfect. I really hope to stay again one day.
Marguerite
Stayed 1 night in Jan 2024
Response from Alexus M on 11 Jan 2024
Hi Marguerite,Thank you for allowing us to host your stay in Oceanside. We are glad to hear you enjoyed your stay with us. Please let us know if we can be of any service
8/10 Good
Leonel
1 Jan 2024
Leonel
Stayed 1 night in Dec 2023
Response from Alexus M on 4 Feb 2024
Hi Leonel,Thank you for allowing us to host your stay in Oceanside. Please let us know if we can be of any service.
Hi Slavik,Thank you for allowing us to host your most recent stay in Oceanside. Please let us know if you have any questions or if we can be of any service.
Started pretty rough since they didn't have the room type that I had specifically requested available, but they did whatever they could to make up for it.
Location of hotel is fabulous, downtown Oceanside is really a great spot to visit!
Royce
Stayed 3 nights in Dec 2023
Response from Alexus M on 4 Jan 2024
Hi Royce,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. I'm sorry to hear that the room you selected was unavailable and am glad to hear that the team was able to make up for any inconvenience it caused. We would love to host your stay the next time you visit Oceanside. If we can be of any service or assistance please let us know.
Would NOT complain about a thing. Exceptionally clean, great breakfast, comfortable beds and room and sparkling clean bathroom. Wonderful service!
Ann Marie
Stayed 6 nights in Dec 2023
Response from Alexus M on 4 Jan 2024
Hi Ann Marie,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. If we can be of any service or assistance please let us know.
Hi Manuel,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. If we can be of any service or assistance please let us know.
8/10 Good
Gabriel
29 Dec 2023
Gabriel
Stayed 1 night in Dec 2023
Response from Alexus M on 4 Feb 2024
Hi Gabriel,Thank you for allowing us to host your stay in Oceanside. It was a pleasure, please let us know if we can provide any additional assistance.
10/10 Excellent
Araceli
28 Dec 2023
Araceli
Stayed 1 night in Dec 2023
Response from Alexus M on 4 Jan 2024
Hi Araceli,Thank you for allowing us to host your stay in Oceanside. If we can be of any service or assistance please let us know.
Everyone is friendly . I mean everyone !!! Every single staff member greeted us .
Gabriel
Stayed 1 night in Dec 2023
Response from Alexus M on 28 Dec 2023
Hi Gabriel,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. We are glad to hear that you had a good stay with us, we are looking forward to your next stay in Oceanside. Please let us know if we can be of any service.
Wonderful hotel and the staff were the absolute best. Thank you!
MARTIN
Stayed 3 nights in Dec 2023
Response from Alexus M on 28 Dec 2023
Hi Martin,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. We will be sure to share this with our team. If we can be of any service please let us know.
Family friendly, no frills but lovely hotel!
We felt welcomed and saw how hard the staff worked to make the guests comfortable.
Thank you.
Charles
Stayed 2 nights in Dec 2023
Response from Alexus M on 28 Dec 2023
Hi Charles,Thank you for allowing us to host your stay in Oceanside. We are glad to hear that you enjoyed your stay with us and we are looking forward to your next visit. If we can be of any service please let us know.
Hi Robert-Thank you for taking the time to share your feedback. It was a pleasure to host your stay in Oceanside. If we can be of any additional service, please let us know.
10/10 Excellent
Jennifer
21 Dec 2023
Jennifer
Stayed 1 night in Dec 2023
Response from Alexus M on 11 Jan 2024
Hi Jennifer,Thank you for allowing us to host your stay in Oceanside. Please let us know if we can be of any additional service.
The rooftop pool was fantastic with views of the Pacific Ocean. There was a Michelin 1 ⭐️ restaurant, Valle, we dined in one night. The food was delicious and service was top notch.
I would recommend the SpringHill Suite and the Valle restaurant.
Yvonne
Stayed 4 nights in Dec 2023
Response from Alexus M on 28 Dec 2023
Hi Yvonne.Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. We are glad to hear you enjoyed your stay with us.