Shangri-La Hotels and Resorts Oceania hotels

"The friendly and professional customer service of all the staff. "

"Check-in and concierge services were very friendly and helpful. We really liked the hotel and the suite. The only issue we encountered was the very inconsistent information regarding a late check-out. The day before our departure, we were told to ask again in the evening because the daily rate was not yet known. In the evening, we were then told that the hotel was fully booked and that we could only check out at 12 pm instead of 11 am. On the day of departure, we were once again informed that a late check-out was not possible. It was only when we spoke to a more experienced staff member that we learned a late check-out was in fact available for an extra charge. We happily paid this fee and were able to check out at 3 pm. This was very important for us as we were travelling with two small children and our flight to Europe was not scheduled until 10 pm. ⸻ "

"Friendly staff, very courteous and room are very clean!"

"Tremendous resort. Staff are amazing."

"First choice for accommodation in the CBD. Service and cleanliness is consistently excellent. Modern rooms. Excellent location . Right in the middle of shops, restaurants, entertainment and transport. Highly recommend"

"Friendly staff, spacious room, great amenities. Will definitely be back!"

"Very clean, welcoming room with great view of the airport apron. We appreciated the seperate wc. Very comfortable bed and pillow."

"Especially, clean crisp white sheets, towels all prestine. What really stood out was the courteous service from the front desk. Ask for a different room, than initially given, because of mobility issues. Courteously adjusted. Just a note, some of the rooms are located in an area that require manuvering stairs. Finally location, abosolutely the best, link rail, etc. Great value for the money, this coming from a hotel snob."

"The buffet breakfast was one of the best I’ve ever had!. A beautifully xmas decorated lobby and museum quality cleanliness in the rooms. Perfect!"