"Wanted my mobile number, when I said it was for marketing so no thank you. Reception denied that it was for marketing and said it was to call me when my room would be ready, so I gave them the number....no call to say my room was ready, but now they have my phone number. Bar was closed by 10:30am so unable to get a drink - and was informed to go round to the restaurant where they can serve me. So I walk round to the restaurant, which was only separated from the bar by a wall, to be told that they were also closed. Frustrating to be on both occasions to be mis-communicated to. This mis-communication happened on two more times, and each time the member of staff actually shared the inaccurate information. ... luckily a more senior person was behind and corrected the mistakes. So overall unable to trust what people were telling us."
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