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Reviews of The Polynesian Resort

2.5 out of 5
The Polynesian Resort
615 Ocean Shores Blvd, Ocean Shores, WA

Reviews

7.8

Good

Rating 10 - Excellent. 326 out of 906 reviews" "
Rating 8 - Good. 302 out of 906 reviews" "
Rating 6 - Okay. 144 out of 906 reviews" "
Rating 4 - Poor. 82 out of 906 reviews" "
Rating 2 - Terrible. 52 out of 906 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in May 2024

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean. Nice unit with full kitchen and living room with separate bedroom. Very comfortable.
Stayed 1 night in May 2024

6/10 Okay

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Abbie

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Polynesian Resort Team on 22 May 2024
Hi Abbie,Thank you for your feedback! We look forward to your next visit!Thank you,

4/10 Poor

Christian

Disliked: Cleanliness, property conditions & facilities
I found hairs in my bed linens, the coffee pot had old grounds in it, and it smelled musty. There were also stains on the couch and the carpet.
Stayed 1 night in May 2024
Response from The Polynesian Resort on 13 May 2024
Christian,We really appreciate you sharing your experience with us. We are sorry to hear this. This is not what we want our guests to experience. Our front desk is here 24 hours. We would love the chance take care of any situation like this right away. We do hope you come back to see the changes we are working hard at making.Thank you,

6/10 Okay

Leana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The property is great and walkable to the beach! The problem is the cleanliness of the facility and smell The staff was great though and fixed my areas of concern.
Stayed 1 night in May 2024
Response from The Polynesian Resort Team on 13 May 2024
Hi Leana,We are actively working on and will continue to improve the cleanliness of our facility. Our staff is always here to help address any concern any of our guests may have. We really appreciate you sharing your valuable input with us.Thank you,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!
Stayed 2 nights in May 2024
Response from Management on 7 May 2024
Michael,We really appreciate you recognizing how amazing our staff is! Thank you very much!!

4/10 Poor

Robyn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Light is out in front of the room so you can't see your keys, three maintenance requests to get the light fixed and no support, pool water is brown and surrounding areas are also really dirty, room has broken latch for refrigerator, blinds are broken so people can see in, we booked 3 single rooms and tried to move in to a multi room unit since we were paying so much, but we weren't able to move to a multi-room unit since we booked with third parties, but the prices when you try and book thru the hotel are much more expensive than third parties.
Stayed 2 nights in Mar 2023
Response from Management on 7 May 2024
Hi Robyn,We will look into this situation with the light out in front of your room. Our pool is continuously monitored and chemicals checked and we close our pool if it is not balanced. We have replaced about 20 blinds recently and will continue working on this. I will look into the blinds in your room. It is very difficult for us to make changes to 3rd party reservations. We checked the pricing and found no difference between any of them for the same room types, however discounts can usually be applied which could make the rate changes. Thank you for your feedback. We hope that you see a difference on your next visit!

4/10 Poor

Kyra

Travelled with family and small children
Disliked: Property conditions & facilities
While the room was accommodating for our party of 6, there was no bedding and provided for the pull out sofa, nor adequate toiletries. We had 1/2 a roll of TP and one full one for 2 1/2 days, no trash bag in bathroom, the door handle on the balcony was broke and sliced my hand, as well as the carpet was pulled up in one area and my daughter tripped and smacked her knee and face. I hope things will be fixed for others next time.
Response from Management on 7 May 2024
Hi Kyra,We really appreciate you sharing your experience with us. We are actively training our employees to ensure our rooms are better stocked. Our front desk is 24 hours and are happy to help get our guests what ever they need during their stay. Thank you very much for letting us know about the maintenance items. We were able to get those addressed. Hopefully, on your next visit you will see the difference.

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to town within walking distance of many things to do.
Stayed 1 night in Apr 2024
Response from Management on 7 May 2024
Ron,We are so glad to hear you loved our location! We really appreciate you leaving a review and look forward to your next visit!

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 7 May 2024
We really appreciate you sharing with us! We hope you come back soon.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 7 May 2024
Thank you for taking the time to leave a review!

6/10 Okay

Corrine

Stayed 1 night in Apr 2024
Response from Management on 7 May 2024
Hi Corrine,Thank you for your feedback!

2/10 Terrible

daniel

Travelled with family
Disliked: Cleanliness, amenities
We waited for hours to get checked in because of short staff.
Stayed 2 nights in Apr 2024
Response from Management on 7 May 2024
Hi Daniel,We appreciate your feedback. We are very sorry to hear that it took so long to get you checked into your room. We hope for a future opportunity to get you checked in at a reasonable time.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at the front desk!
Stayed 2 nights in Apr 2024
Response from Management on 6 May 2024
Thank you for your wonderful compliment about our excellent service at the front desk!

10/10 Excellent

Robert, PUYALLUP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Minus a hiccup during checkin (they gave me the wrong room but fixed it) overall if you need a 2 bedroom, pet friendly place, and decently priced I would highly recommend!
Stayed 2 nights in Apr 2024
Response from Management on 6 May 2024
Hi Robert,We really appreciate you letting us fix our mistake. We really want to have our guests enjoy every part of their stay. It is great to hear that you enjoyed your pet friendly room and our prices. We hope you visit us again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 6 May 2024
We appreciate your feedback. Please come and visit us again!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 6 May 2024
Thank you for your feedback! We would love to see you come back soon!

4/10 Poor

Ashley

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We have come here for many years I’ve never had anything bad to say until unfortunately this time. We showed up on check in day around 4… unfortunately sat in the lobby until 630pm to receive our key for our room after along day of traveling and young children in tow. We usually come for the pool especially and this time the pool was HORRIBLE! It was so Murkey and gross you couldn’t even see the stairs to go into the pool ☹️ hot tub was gross with a buildup of brown foam and empty the day after so it was un usable. Sadly we won’t be coming back here and I’ll be passing it on to family also as this hotel is usually our goto. Very disappointed.
Stayed 3 nights in Apr 2024
Response from The Polynesian Resort Team on 7 Apr 2024
Hi Ashley,We are working on updating many things to prevent experiences like this. We would love to be able to get all of our guests in their room by our check in time, if not earlier. Unfortunately, we were unable to make this happen for you. I am very sorry you had to wait as long as you did and I understand how difficult it can be to wait with kids. Hopefully, you were able to enjoy some of our outdoor amenities while you were waiting. The pool had to be closed to allow our team to clean and balance out the PH levels. When the PH levels are unbalanced, the water becomes cloudy. This is caused by the high usage. We really strive to offer our guests a better experience than this. We really would love to have you return and see that we have turned this back around to a place that you and your family will enjoy.

4/10 Poor

Vivian, Spanaway

Travelled with family and small children, Travelled with pets
Disliked: Amenities, property conditions & facilities
I have been staying here with my family for many years. This is the first time having to wait to get in our room after 4 pm. There was underwear and socks left in one of the rooms. No bar soap in either of the bathrooms. There was only 4 towels, 3 washcloths and 1 hand towel. There was 8 of us staying in a 3 queen beds and a sofa bed room. Also the sofa bed was broken and we had problems opening it and it had a broken hinge that stuck up.
Stayed 3 nights in Apr 2024
Response from The Polynesian Resort Team on 8 Apr 2024
Hi Vivian,We are very happy to hear that you have been coming here for years. We appreciated you sharing this experience with us. We are very sorry that there were not enough towels in your room. Our goal is to provide enough towels in each room for every guest it sleeps. We had an order of towels that have since come in and we now have plenty of bath towels, hand towels and washcloths that we are putting in every room. we will have our maintenance team look at the sofa sleeper to get that fixed or replaced. We really hope that you continue to come here for many years to come.

8/10 Good

dorena

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was able to check in early which was helpful. Front desk was very pleasant. Hotel needs updated but is in working order. Pool area needs some love.
Stayed 1 night in Apr 2024
Response from Management on 6 May 2024
Hi Dorena,It is so wonderful that you were able to check in early. We are actively making updates to our facilities including the pool. Thank you very much for mentioning our pleasant front desk! We hope to see you return soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The friendly staff and location
Stayed 1 night in Feb 2024
Response from Management on 6 May 2024
Andrew,We really appreciate you letting us know how friendly our staff is here at The Polynesian Resort and that you enjoyed our location while you were visiting Ocean Shores!

8/10 Good

Kevin

Travelled with family
Liked: Staff & service
Price was great amd staff was extraordinary if it wasn't showing wear and tear and the pool being out of order it would have been 5 star
Stayed 2 nights in Mar 2024
Response from The Polynesian Resort Team on 8 Apr 2024
Kevin,We really appreciate your kind review. Please come and visit us again!

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were expecting to have a great weekend with our kids, we arrived at the property and were informed that that the pool was not in service nor was the hot tub or sauna. We were also told that the hotel was going through upgrades and our room was not upgraded yet. We got to our room and found; what looked like blood splattered all over a door, hair all over a toilet, dirty floors, a half loaf of hard old bread in the oven and bugs on the towels hanging in the bathroom. I complained to the front desk and was told the hotel was completely booked and they could not switch me to another room. They was also another lady inquiring at the front desk about “why there was piles of mattresses out in the back”, and if they had bed bugs because her husband found a bug in their bed. The place is old but was never this bad, we have stayed here many times in the past but we will never return and will make sure none of our friends or family stay at this awful place.
Stayed 1 night in Mar 2024
Response from Management on 6 May 2024
Amy,I was very glad that I got to speak while you were here. Please call me the next time you are looking for a room and I will make sure that you and your family have a great stay!Thank you,

8/10 Good

Deidra

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We have stayed at the Polynesian, annually, for years. Always affordable and convenient with full kitchens. This year may be the last. Pool was closed. Fire alarm went off 2 nights in a row, due to a sprinkler system error, at 2 am. Big concern: had we been sleeping- we would have not heard the alarms. Room smelled heavily of smoke, the kitchenware was in poor shape, and the bathrooms were dirty. Bonus: the staff was exceptional and accommodating.
Stayed 3 nights in Mar 2024
Response from The Polynesian Resort Team on 17 Mar 2024
Hi Deidra,It is wonderful hearing that you have been staying with us for years. We value your input. We are recently under new management. Our goal is to provide all of our guests with a clean place to stay with wonderful amenities for all to enjoy. We are in the process on updating our cleaning procedures and training processes. We are working on updating a number of areas and will continue to improve our resort. I'm sorry our pool was down during your stay. The pool has been fixed. We really appreciate you sharing with us your experience. We hope that you continue to join our exceptionally accommodating staff in making great memories here at The Polynesian Resort!

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back next year
Stayed 3 nights in Mar 2024
Response from The Polynesian Resort Team on 17 Mar 2024
Hi Jessica,We are so glad to hear you will be returning next year! We look forward to your visit!!Thank you,

8/10 Good

Andala

Travelled with family and small children
Liked: Cleanliness, staff & service
It was great
Response from The Polynesian Resort Team on 11 Mar 2024
Andala,Thank you for staying with us! We look forward to your next visit!Thank you,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Polynesian Resort Team on 11 Mar 2024
Hi Jennifer,Thank you very much for your review!Thank you,

4/10 Poor

Emily

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Our first room had a broken refrigerator; moved to a room with a dirty tub and toilet, long black dog hair and dirt on the floors, tv and microwave did not work. No maintenance staff were available so I borrowed a vacuum and cleaning supplies from the front desk and did it myself. We would have left but it was my son’s 8th birthday and we didn’t want to make a big deal of it in front of him, so my husband took him to the arcade while I cleaned. Pool and hot tub were old and needed a good scrub and re-painting. Not worth the money. No refund or compensation given.
Stayed 2 nights in Feb 2024
Response from The Polynesian Resort Team on 11 Mar 2024
Hi Emily,We really appreciate your feedback. We are under new management and do see a need to update and strengthen our teams processes. We do hope that you will return in the future to see all the great changes we are making.Thank you so much again for your valuable input!

10/10 Excellent

Garth, bothell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from The Polynesian Resort Team on 11 Mar 2024
Garth, We look forward to your next visit with us!Thank you,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and view
Stayed 3 nights in Dec 2023
Response from The Polynesian Resort Team on 11 Mar 2024
Jennifer,It is so wonderful to hear you enjoyed your beautiful room with a view! We hope that you come and visit us again soon!Thank you,

6/10 Okay

Dmitriy

Liked: Staff & service, amenities, property conditions & facilities
The property is too old. Sofa bed smells nasty. Like swimming pool, sauna. Staff is friendly and helpful.
Stayed 3 nights in Dec 2023

2/10 Terrible

Karl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Cornelia, Mossyrock

Travelled with family, Travelled with pets
Stayed 2 nights in Dec 2023

10/10 Excellent

Malaika, auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 2 nights in Dec 2023

2/10 Terrible

VIN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Kathie

Liked: Cleanliness, staff & service, room comfort
Nice staff
The elevator wasn't work but the staff was very accommodating, allowing us to use staff evevator with staff assistance. I am on oxygen and couldn't good up 3 flights of stairs. Everyone was very nice. The hotel is alittle date. But we enjoyed our stay.
Stayed 3 nights in Nov 2023

6/10 Okay

Leland

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Vince

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We went to check in at 3pm. They said to come back at 3:30. We came back at 4 and our room was not ready. In fact we had to wait 2 more hours until our room was ready. There was hair on the bathroom floor and on the hair dryer, we had no towels or hand towels. We only got 2 wash cloths. It just was not a good start to our stay. I will think twice before we go back there.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ryan, Marysville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the game room and board game lounge, and the pool. We had great food and service at the restaurant for Thanksgiving! My only suggestion would be installing a larger, real hot tub.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gage

Stayed 2 nights in Nov 2023

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
I like the kitchenette. And the fire place. But our friend's had a very memorable sleep because of how uncomfortable the fold out couch was! Vary sore back. However the bed in the main bedroom was pretty comfortable.
Stayed 1 night in Nov 2023

6/10 Okay

Jimmy

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The lady at the front desk when we arrived was rude. The bed was like ply wood so uncomfortable and there was mold all around the bathtub.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay immensely!
Stayed 1 night in Nov 2023

8/10 Good

Mike

Liked: Staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

Brenda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff at the front desk was very nice. However, our ocean view, pet-friendly room was gross and not stocked well with the basic necessities. The carpet was absolutely disgusting and in SEVERE need of a shampooing. The glass table in the kitchen, along with the mirrors (in the kitchen) had fingerprints and food residue on them. There were only towel sets for 2 people in the bathroom, for a room that can sleep 6. There was no soap for the shower. I had to ask for these things from the front desk. The clock in the bedroom wasn't plugged in, so we plugged it in to set it. Didn't work at all. The owners of room 314 also need to update this room in a bad way! We paid about $200 for the night and won't do it again! We've been coming to the Polynesian for years, but can't do that again.
Stayed 1 night in Nov 2023

6/10 Okay

Wanda

Travelled with family
Liked: Staff & service
Things do get old, Carpet is outdated, its got to go, replace with linoleum it will look cleaner.. Housekeeping needs to do better, in general bathroom floors especially around toilet. I feel for each night we stay we should get a fire log at no additional cost. As gets cooler outside heat pool up a bit more. All staff is very friendly, helpful. When we come we choose from 3 different hotels often when visiting Ocean Shores Polyneisian is one of those three. Overall we always enjoy our stay.
Stayed 2 nights in Oct 2023

6/10 Okay

Jason, Kent

Travelled with partner
Liked: Cleanliness, staff & service
First, our check in was at 4pm and we didnt get assigned a room until almost 6pm due to the lack of staff at the property. That part I could understand. The room that was assigned to us was a nightmare! Room #111 should not even be a guest room! There is an entrance/exit door to one of the properties hallways, and every morning at 6am, SLAM! They need to fix the door so it closes gently! This is one of my go to places at Ocean Shores, and i will probably continue to stay here because i do like the property. Just needs some updating
Stayed 2 nights in Oct 2023

10/10 Excellent

CHRISTINA, Richland

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pupply friendly and the staff indulged them. They made us feel welcome and special. The room we had was a one-bedroom ocean-view suite that had a full kitchen. It was a wonderful getaway. There is a nice trail down to the ocean from the resort and deer visited the property each morning.
Stayed 2 nights in Oct 2023