This is an average stay hotel. The check in process was very slow, possible due to the computer system being slow but it seemed to take quite a bit of time. The staff were fairly quiet, not outwardly welcoming or friendly, just processed information as you requested it. The room was fairly clean, however it was obvious no one had gone thru and removed dirt and fingerprints from door frames. door edges, and light switches etc, which were caked with dust. The HVAC was terrible, it was 80 degrees in the room and you could not adjust the temperature at all. Had to sleep with the sliding door to the balcony overlooking the ice rink in the Atrium in order to get cool air in to be able to sleep. There were also young kids, 6-10 yr olds running around the halls and stairs yelling, no parents anywhere to be seen, until 10:30pm when the occupants of an adjoining room had enough and called the desk/security.