Hotel Keluarga di Novara

"We appreciated the shuttle van back and forth from the airport for only 5 euros per person. The room was very quiet and comfortable. There was a bar and coffee machine in the lobby and fresh cold filtered water machine on each floor. The breakfast buffet was huge for only 12 euros per person and they prepared your coffee as you requested. I had delicious caffe latte."

"The hotel accommodations are fine, however they need to communicate better with their customers. I did not have phone service to call the hotel shuttle for a pickup from the airport. I was given the hotel’s email address to request shuttle service. They never replied to my email. We ended up taking a taxi to the hotel for 50 euro. When we checked in, we were not told that we needed a reservation to have the breakfast buffet the next morning. The manager was kind enough to serve us a coffee...