"Really disappointing stay. The room was unbearably hot from the moment we arrived, and despite using the fan provided and having the window open, so much so somebody could probably climb through, it made little to no difference. To make matters worse, the radiator in the bathroom appeared to be on full blast the entire time, with no obvious switch or way to turn it off.
The heat made it incredibly uncomfortable and resulted in a very poor night’s sleep. We raised the issue with staff during our stay, but unfortunately nothing was done to resolve it beyond an apology and them saying “we did provide you with a fan”.
Given the impact this had on our stay, it was disappointing that no compensation or meaningful attempt to improve the situation was offered. Just a mere “sorry”.
On a positive note, the room was presented well, clean and had good amenities. Pub was also nice, ample parking too.
However overall, the customer experience was poor and not what we expected. I stayed for my birthday and had to retreat home early the next day due to the lack of sleep so plans were unfortunately ruined."
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