"The view and location is fabulous, and the recent (and very overdue) refit of the rooms is pleasant (although a bit weird in some of the design choices eg. dining table have to sit at an angle). The public corridors were not upgraded, and need to be, especially as they are dated, dark, dank and get no light due to the hotel being built into the side of a hill. Each floor is half carpark (into the hill) and half rooms (facing ocean) - but some floors do not have access to the carpark - so have to go up and down floors to access, plus have a very narrow double door vestibule and ramp, which is a juggling act to get luggage through, and swipe security card. Recommend getting rid of all the junk (old beds, chairs, etc.) in the carpark to make the area more presentable. Air conditioning now added, but are portable units, so loud (but tolerable as a reprieve from the heat). There was a wedding at the hotel, so lots of guests partying way beyond quiet time (still loud at 2.00am, and no effort by the hotel to manage) (we did notice on many occasions, the wedding got priority, and the needs of all other guests were dismissed). Easy walking to anything in town. Mesmerizing view of the harbor. We have stayed at the hotel about 4 times now (it is the best in town by a long long shot) but the thing that always gets us is how abrasive, unfriendly and unhelpful the staff are - need a major course in hospitality. All that said, we will continue to stay - the good exceeds the quirky."
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