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Reviews of Residence Inn by Marriott New Bedford Dartmouth

3 out of 5
Residence Inn by Marriott New Bedford Dartmouth
181 Faunce Corner Rd, North Dartmouth, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 245 out of 436 reviews" "
Rating 8 - Good. 119 out of 436 reviews" "
Rating 6 - Okay. 39 out of 436 reviews" "
Rating 4 - Poor. 16 out of 436 reviews" "
Rating 2 - Terrible. 17 out of 436 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

maureen

It was what we needed.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Thank you for the great review! We hope to serve you again real soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Great choice for a party of 5
Stayed 2 nights in Apr 2024
Response from Manager on 22 Apr 2024
Thanks for the great review. We look forward to seeing you again!

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
They don't give you soap or shampoo or clean your room. The sofa bed was the worst ever. You can't sleep on it due to a large bar that hits your back. The mattress if you could call it that, is all metal springs. I had to get bath towels and fold them all and place them under the sheets to sleep on it.
Stayed 3 nights in Apr 2024
Response from Manager on 22 Apr 2024
Thank you for your feedback. We are always appreciative of feedback to allow opportunities to do better for our guests. We hope in the future we can get a chance to make up for your experience.

10/10 Excellent

Cleise

Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Thank you for the five star review! We look forward to serving you again real soon!

10/10 Excellent

Erik M

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and breakfast. Room was totally adequate. Will stay here again.
Stayed 4 nights in Apr 2024
Response from Manager on 15 Apr 2024
Thank you for your kind words! Our staff works very hard and appreciates every guest that stays with us. We are always thrilled when it is recognized! See you soon.

10/10 Excellent

pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice, the only down fall one of the doors to enter was broke had to walk around if something was not there to hold the door open, unfortunately the door was always had something in it to hold open day and night
Stayed 4 nights in Mar 2024
Response from Manager on 8 Apr 2024
Thank you for the kind words. We will address the door issue that you encountered immediately. We look forward to your next visit.

8/10 Good

EDILAINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place!
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Thank you for the great score. We appreciate your comments and look forward to serving you again real soon!

10/10 Excellent

Gilberto, Yonkers

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean!!
Stayed 1 night in Mar 2024
Response from Monica on 1 Apr 2024
Thanks for the great review. We hope to see you again when your travels bring you back to the Dartmouth area.

10/10 Excellent

Elena

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Thank you for the 5 out of 5! Our staff works very hard and appreciates every guest that stays with us. We are always thrilled when it is recognized! See you soon.

10/10 Excellent

vanessa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
great
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
Thank you for the great review. We look forward to your next visit.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Feb 2024
Response from Manager on 18 Mar 2024
Thank you for the great review. We are so happy that you enjoyed your stay. We look forward to serving you again real soon.

10/10 Excellent

Estefanio s

Stayed 5 nights in Feb 2024
Response from Manager on 12 Mar 2024
Thank you for the wonderful review. We look forward to serving you again real soon.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 11 Mar 2024
Thank you for the wonderful review. We look forward to your next visit to the area.

4/10 Poor

Alice

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 11 Mar 2024
Thank you for your review. I am sorry to hear your stay did not meet your expectations. If you are in the area again, please give us a second shot to give you a perfect stay!

2/10 Terrible

Jack

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful Residence Inn
Stayed 2 nights in Feb 2024
Response from Manager on 12 Feb 2024
Thank you so much for taking the time to complete this survey. I do apologize if your stay did not meet your standards. If we did not meet your standards, then we did not meet our own standards. Our staff strives for customer service, but we have fallen short in these isolated incidents. We do hope you give us another try next time in this area.

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at The Residence Inn, beds comfortable and staff went above and beyond.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Thank you for taking the time to review the hotel. We are thrilled that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Thank you for taking the time to review the hotel. We are happy that you enjoyed your stay

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Thank you for the great review. We are thrilled that you enjoyed your stay.

4/10 Poor

Keri

Travelled with family
Liked: Cleanliness, room comfort
No Hot Water😡
After we had checked in and we’re heading to our room we were notified that they were working on getting the Hot Water tanks changed over. So our entire stay we had no Hot Water even for showers in the morning
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
We apologize for the inconvenience; the hotel was replacing the boilers to provide a better guest experience. The hotel did not shut off the water in the building until Monday afternoon after your departure.

10/10 Excellent

Natalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, only thing to say would be the showers water temperature was not the hottest.
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Thank you for your kind words! Our staff works very hard and appreciates every guest that stays with us. We are always thrilled when it is recognized! The hotel is replacing the hot water system today to rectify any future issues with the hot water.

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Thank you for your feedback. We are always appreciative of feedback to allow opportunities to do better for our guests. We hope in the future we can get a chance to make up for your experience.

10/10 Excellent

Estefanio s

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Response from Manager on 26 Dec 2023
Thank you for the great score. We are thrilled you enjoyed your stay , and look forward to seeing you again real soon!

2/10 Terrible

Natalie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip this place
Hasn’t been cleaned in a long time, walls, air vents, mirrors are all caked with dust. Non smoking building that smells of smoke. Needs a serious upgrade, shower is all yellow.
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Thank you for your feedback. We are always appreciative of feedback to allow opportunities to do better for our guests. We hope in the future we can get a chance to make up for your experience.

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Thank you for your kind words. We are thrilled when we are recognized . We look forward to your next visit.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst place
Don’t ever go to Marriott Bonvoy!!! I stayed there and they start acting like they so sweet and helpful the place is the dirtiest dump and the workers tell lies and steal and not to mention there disgusting beds with blood on it!!! The staff are horrible. They don’t clean anything they they to just make it look like they’re clean, but they’re looking for things people left behind. bugs everywhere and they get mad when we complain about it like what do you want us to write a note yes the public should know that’s a dirty dirty place
Stayed 2 nights in Dec 2023
Response from Manager on 5 Dec 2023
Thank you for taking the time to review the property. Our hotel is defined by the quality of service it provides to its guests, I am truly sorry that we did not exceed your expectations.

4/10 Poor

Stephen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly, pool was great and breakfast was good. The room, however, smelled like someone had smoked in it, mold and ants in the bathroom, damage to the walls, dented refrigerator - it looked like no one has maintained the property in quite some time.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Thank you so much for taking the time to complete this survey. I do apologize if your stay did not meet your standards. If we did not meet your standards, than we did not meet our own standards. We do hope you give us another try next time in this area.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to family I was visiting, close to grocery stores, restaurants, and expressway to get to neighboring towns. Breakfast good too. The property is due for cosmetic updates which I look forward to.
Stayed 5 nights in Nov 2023
Response from Manager on 29 Nov 2023
Thank you for the great review. We are thrilled that you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 24 Nov 2023
Thank you for the 5 stars. We are thrilled you enjoyed your stay.

6/10 Okay

Thordis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not very comfortable
Overall the stay met its purpose. The hotel was convenient to what we were doing but I would not stay here again. As these rooms only have one bed, my son was to sleep on the pull out sofa bed. What a joke for a bed! The mattress was paper thin and very uncomfortable. I ended up using the sheets to make up the sofa for him to sleep on which that was uncomfortable as well. The kitchen had all we needed however there was a dish cloth and spoonge but there wasn't any dish soap to be found. The breakfast was sufficient. I was disappointed to find that the waffles were only available on the weekend. That is pretty much all my son eats when we travel so this was a challenge. The only thing that made the stay enjoyable was the night employee at the front desk, Neila. She was very friendly and checked us in efficiently. Another positive to this hotel is the restaurant next door, 99. The restaurant was very good enough so we ate there 2 times. If you are going for comfort you should choose another hotel.
Stayed 3 nights in Nov 2023
Response from Manager on 13 Nov 2023
Thank you for your feedback. We are always appreciative of feedback to allow opportunities to do better for our guests. We hope in the future we can get a chance to make up for your experience.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concenient location
Stayed 1 night in Nov 2023
Response from Manager on 13 Nov 2023
Thank you for your review. We are thrilled you enjoyed your stay.

8/10 Good

Michelle

Travelled with family
Liked: Staff & service, room comfort
Upstate NY
The property is wonderful location, I have been consistently visiting the area and this property for over 5 years. The property is very dated and the rates keep increasing, without investment in the property.
Stayed 3 nights in Sep 2023
Response from Manager on 6 Oct 2023
Thank you for taking the time to review the hotel. We appreciate your continued business over the years and look forward to your next visit.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 6 Oct 2023
Thank you for taking the time to review the hotel. We are thrilled that you enjoyed your stay,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best
Right at home !!! My favorite place EVER !!!
Stayed 1 night in Sep 2023
Response from Manager on 25 Sept 2023
Thank you for your kind word! We love that this is your favorite place

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 17 Sept 2023
Thank you for the 10 out of 10. We love when our guest enjoy their stays. We hope to serve you again in the near future.

10/10 Excellent

Evonne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2023
Response from Manager on 11 Sept 2023
Thank you for the kind words. We love when the staff is recognized for their hard work!

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While close to a major highway the room was very quiet and we all had a good rest.
Stayed 2 nights in Aug 2023
Response from Manager on 5 Sept 2023
Thank you for your kind words. We are thrilled you enjoyed your stay.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was the best stay !!
Stayed 1 night in Aug 2023
Response from Manager on 5 Sept 2023
We are thrilled you enjoyed yourself. We look forward to your next visit.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome !!
Best stay ever
Stayed 1 night in Aug 2023
Response from Manager on 5 Sept 2023
Thank you for your kind words! Our staff works very hard and appreciates every guest that stays with us. We are always thrilled when it is recognized! See you soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best !!
It was the greatest stay staff was the best I’ve ever seen and the stay was so easy and convenient comfortable best hotel yet !!
Stayed 1 night in Aug 2023
Response from Manager on 5 Sept 2023
We are happy that you had great experiences. We look forward to your next visit.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
It was our first time in the area (dropping our child off at UMASS). It was close by staff was super friendly and very clean.
Stayed 3 nights in Aug 2023
Response from manager on 28 Aug 2023
Thank you for the wonderful review. We hope to see you again real soon.

10/10 Excellent

manuela

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, and the staff were very friendly. we enjoyed our staying
Stayed 4 nights in Aug 2023
Response from Manager on 22 Aug 2023
Thank you for your kind words. We are thrilled you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Paulette

Stayed 3 nights in Jul 2023
Response from Manager on 22 Aug 2023
Thank you for the review. We are happy you enjoyed your stay.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Manager on 21 Jul 2023
Thank you for your kind words! Our staff works very hard and appreciates every guest that stays with us. We are always thrilled when it is recognized! See you soon.

10/10 Excellent

jennifer ann

Price was reasonable
Stayed 2 nights in Jul 2023
Response from Manager on 19 Jul 2023
Thank you for your kind words! Our staff works very hard and appreciates every guest that stays with us. We are always thrilled when it is recognized! See you soon.

10/10 Excellent

América

Liked: Cleanliness, staff & service, property conditions & facilities
The kitchen should have Dores Ander the sink to look a bit better Just a cosmetic
Stayed 1 night in Jul 2023
Response from Manager on 11 Jul 2023
Thank you for your reply. The room that you stayed in was a handicap accessible, this is why there were no doors. It allows a wheelchair to access the countertop.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Needed to be updated and could have been a lot cleaner.
Stayed 2 nights in Jul 2023
Response from Manager on 10 Jul 2023
Thank you for your feedback. We are always appreciative of feedback to allow opportunities to do better for our guests. We hope in the future we can get a chance to make up for your experience.

8/10 Good

Darlene

Liked: Staff & service, property conditions & facilities, room comfort
It’s okay to stay here
The room was big and nice but it smelled like a wet dog. The air conditioning I don't know if it wasn't working well or that it didn't cool properly. I traveled from NY to stay here the traffic on the road was too much so we spent about 7 hours on the way arriving to check in at 1 am next day for that reason I asked if they could give me a late check out and they told me a very big NO without taking in consideration my case. The rest was fine. We still enjoyed it a little.
Stayed 1 night in Jul 2023
Response from Manager on 10 Jul 2023
Thank you for taking the time to review the property. Our hotel is defined by the quality of service it provides to its guests, I am truly sorry that we did not exceed your expectations. We hope you will give us a change to wow you!

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I have stayed here multiple times, it’s our favorite hotel in the area. Check-in is always speedy and the front desk staff is very helpful. There were complimentary treats upon check in that were positively delicious! The woman who checked us in on our last 2 visits was kind and professional. We appreciate having the ability to make small purchases from the on site “convenience store”. They keep snacks and necessities stocked there, for that late night craving or in case you forget a charger or toothbrush etc. The breakfast is always good, in fact it’s the best in our area and includes multiple hot and cold options. They never complain if we take an extra yogurt or small snack back to the room for later. Parking is convenient and you can usually get pretty close to the rooms, which we like since we are the extreme opposite of “light” packers and we can see our car from at least one window in the room. The towels, blankets, and pillows in the room are fluffy and VERY clean! We enjoy the modern conveniences in the room (smart tv, usb plug ins to charge devices, sleek leather furniture and modern lighting). The rooms are well stocked with clean dishes, silverware and kitchen utensils. The appliances are all up to date. The rooms truly feel like a home away from home. It was comfortable, quiet, and all-in-all deserving of high praise. Our one and only qualm with this location is the pricing. The rooms are very pricey, even considering how nice they are.
Stayed 1 night in Jun 2023
Response from Manager on 20 Jun 2023
Thank you for your kind words! Our staff works very hard and appreciates every guest that stays with us. We are always thrilled when it is recognized! See you soon.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Manager on 19 Jun 2023
Thank you for your feedback. We look forward to accommodating you in the future.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on 31 May 2023
Thank to for the great score. We are thrilled you enjoyed your stay and we look forward to your next visit.