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Dear Guest,Thank you for your kind review. I am so happy that you liked the staff service and had a good experience. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.
Dear Nesa,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to having you with us again soon.Sincerely,Hotel Manager.
10/10 Excellent
Sandra
5 May 2024
Liked: Cleanliness, staff & service
Sandra
Stayed 2 nights in May 2024
Response from Hotel Manager. on 7 May 2024
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I look forward to having you with us again soon. Sincerely,Hotel Manager.
The room was clean and the staff were incredibly friendly. Would definitely stay again!
Sandra
Stayed 1 night in May 2024
Response from Hotel Manager. on 7 May 2024
Dear Guest,Thank you for the positive review. I am so happy that you found friendly staff service, clean room, and had a great stay. We take serving our guests very seriously and are very pleased that we met your needs so well. It's nice to see that you will stay with us again, and I hope you have the opportunity to do that soon.Sincerely,Hotel Manager.
Dear Guest,Thank you for staying with us. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We shall definitely work on your observations. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will visit us again.Sincerely,Hotel Manager.
Dear Samuel,Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We hope to see you again soon.Sincerely,Hotel Manager.
Dear Guest,Thank you for your positive feedback! We're glad you enjoyed your stay at our property. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We hope to welcome you back again soon!Sincerely, Hotel Manager
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If you have any specific highlights or comments you'd like to share about your time with us, we'd love to hear them. We look forward to welcoming you back for another exceptional stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Amit
Travelled with family, Travelled with family and small children
23 Apr 2024
Liked: Cleanliness, staff & service, amenities
Everything was so best with this hotel.. from staff to breakfast options. Cleanliness and quiet environment.
Rooms were very good.
Amit
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on 25 Apr 2024
Dear Guest,Thank you for the wonderful review. We are thrilled to learn that you had a delightful experience with our friendly and attentive staff, clean and comfortable rooms, delicious breakfast options, and peaceful environment. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely, Hotel Manager.
Carpet was very dirty. Carpet was not swept around beds and baseboards.
Dennis
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 23 Apr 2024
Dear Dennis,Thank you for bringing this matter to our attention. We apologize that we let you down due to the cleanliness issue. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I really hope that you will give us another try.Sincerely,Hotel Manager.
10/10 Excellent
Sinisa
22 Apr 2024
Liked: Cleanliness, staff & service
Sinisa
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 23 Apr 2024
Dear Guest,Thank you for the feedback. I’m pleased we were able to provide you with a great experience. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely,Hotel Manager.
4/10 Poor
Virginia
21 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
There was not enough parking at the hotel. Could not find a single parking space! Had to park at Home Depot and car got towed! Will not stay here again!
Virginia
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 22 Apr 2024
Dear Guest,Thank you for your stay. I’m sorry to hear that you had such a disappointing experience at our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I hope you will visit again and see how we’re getting better every day. Sincerely,Hotel Manager.
10/10 Excellent
Deborah
8 Apr 2024
Deborah
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on 29 Apr 2024
Dear Deborah,Thank you for your kind review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.
I didn’t like the rooms, low budget, and not quality for the price
Erica
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the quality of our rooms. We appreciate your insights and will take them into consideration for future improvements.Sincerely, Hotel Manager
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager
Room was not clean.
melted candy over floor next to bed and desk
Toilet seat fell off.
Never stay there again
Kevin
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 4 Apr 2024
Dear Guest,Thank you for your stay. We sincerely apologize for the unacceptable conditions you encountered during your stay at our hotel. It is disheartening to hear about the lack of cleanliness in your room, as well as the issues with the toilet seat. We take your feedback seriously, and we will investigate the matter immediately to ensure that such incidents do not occur in the future. We value your feedback and will use it to improve our services. I hope that you will try us again.Sincerely,Hotel Manager.
10/10 Excellent
KaTasha
28 Mar 2024
KaTasha
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 30 Mar 2024
Dear Guest,Thank you for your feedback. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.
10/10 Excellent
John
22 Mar 2024
John
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 11 Apr 2024
Dear John,Thank you for the feedback. I’m very glad that our hotel impressed you in so many ways. We take great pride in it and believe that is what sets us apart from other hotels. Hope to see you again soon.Sincerely,Hotel Manager.
That place has seen better days! Rooms need major updates, gym is a joke and I am surprised they even call it that (two broken treadmills and an old set of weights that barely works), I wouldn't even touch the pool. Staff was friendly. Breakfast was ugh...
Kat
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Kat,We apologize for the disappointment you experienced during your stay. Your feedback regarding the condition of the rooms, gym facilities, and breakfast is valuable, and we will address these concerns with our management team to ensure improvements are made. We appreciate your compliments regarding our friendly staff. Our goal is to provide a comfortable and enjoyable experience for all guests, and we regret falling short of your expectations. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager
The property was very clean . Seem to have had recent renovations. The staff was super friendly and helpful
leonard
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 15 Mar 2024
Dear Guest,Thank you for the comments. We are thrilled to note that you found friendly & helpful staff service, clean room, and had a good stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope that we have the opportunity to serve you again.Sincerely,Hotel Manager.
10/10 Excellent
Heric
15 Feb 2024
Liked: Property conditions & facilities
Heric
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 17 Feb 2024
Dear Heric,Thank you for your feedback. I’m glad we could provide a nice room and great service. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.
Dear Lakisha,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
Front desk staff was friendly, professional and helpful! The room looked great at first glance, but once we started getting settled we found a few concerning issues. There was a (who knows how old) cup of “hot” tea left in the microwave from a previous guest, which I completely understand being an easy thing to overlook, but the sheets had very clearly not been changed as well. There were questionable stains and substances on one of the beds. Past that the facilities were nice and well kept. Would highly recommend addressing the issues with housekeeping, but the rest of our experience was pleasant.
Hannah
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 16 Jan 2024
Dear Guest,Thanks for posting this comment and allowing us to improve. It's nice to see that you found friendly staff service and an overall good experience. However, we apologize that we let you down due to cleanliness concerns. You can be sure that we will use your comments as we change and improve, and your review will make a difference. We're sure we can go above and beyond for you next time. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.
Dear Frederick,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
6/10 Okay
Joan
Travelled with partner
2 Jan 2024
The first 3days the heat, room temperature was cool. Heating system was not working. Front desk gave portable heater.
Joan
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Joan,We apologize for the inconvenience with the heating system during the first three days of your stay. We appreciate your understanding and are glad the front desk provided a portable heater as a temporary solution. We'll address the issue to ensure a more comfortable experience for future guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager
10/10 Excellent
Harry
18 Dec 2023
Harry
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Harry,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager
Dear Earnell,Thank you for the perfect 5 out of 5 rating! We're pleased to hear that you liked both the staff and the facility. We appreciate your positive feedback!Sincerely, Hotel Manager
Dear Natasha,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.Sincerely Hotel Manager
The bathroom wasn't very clean. The previous guest's washcloth was still hanging on the shower curtain rod. The bathroom sink barely drained. The battery in the remote needed changing as it only worked 1ft away from the tv.
Verified traveller
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 7 Dec 2023
Dear Guest,Thank you for the review. I’m terribly sorry we failed to make a positive impression on you. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again.Sincerely,Hotel Manager.
10/10 Excellent
Cesar
4 Dec 2023
Good
Cesar
Stayed 1 night in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Dear Cesar,Thank you for the 5-star rating! We appreciate your feedback and are pleased to hear that your experience was good. We look forward to the opportunity to host you again in the future!Sincerely, Hotel Manager
Dear Josenito,We apologize for the inconvenience with the jetted tub in your room. Your feedback is important to us, and we'll address the issue promptly to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention.Sincerely,Hotel Manager
6/10 Okay
Crystal
Travelled with family
25 Nov 2023
Liked: Staff & service
Disliked: Cleanliness
Extensive carpet stains, damaged furniture, gross looking stained white sheets, shower and toilet in need of repair, dirt around the bathtub, very limited breakfast options.
It got the job done, but if my family hadn't been staying here I would have stayed elsewhere, especially for three days.
Crystal
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Crystal,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback regarding the carpet, furniture, sheets, bathroom conditions, and breakfast options is concerning. We take these matters seriously and are actively addressing them to ensure a higher standard of service. We appreciate your patience and hope to have the opportunity to provide a more pleasant experience in the future.Sincerely, Hotel Manager
Dear Guest,Thank you for the review. I’m glad you had such a nice experience with us. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to serving you again soon.Sincerely, Hotel Manager.
On my booking, however, I could not get an address to give to the taxi driver after I asked for it specifically on Trulicity chat. There was a 45 MINUTES wait time to talk on the phone to a person. The map I received had no street names just general areas. The taxi driver went to the only readable area and we drove from hotel to hotel = $taxi fare $72.50. Finally, after an hour, one hotel clerk came up with a name and connected me to the Country Inn & Suites by Radisson. Ruined my whole trip. Thanks a lot, guys.
Robert
Stayed 1 night in Nov 2023
Response from Hotel Manager on 12 Nov 2023
Dear Robert,Thank you for sharing your feedback. We're pleased to hear you gave us a 5 out of 5 rating. We appreciate your positive comments about our staff and the room. However, we apologize for the difficulties you experienced in obtaining the address, leading to inconvenience and an unexpected taxi fare. Your input is valuable, and we will work on addressing these communication gaps to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Safe travels.Sincerely, Hotel Manager
Dear Duane,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager
10/10 Excellent
Maria
27 Oct 2023
Liked: Cleanliness, staff & service
Maria
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 30 Oct 2023
Dear Maria,Thank you for the feedback. We are glad that you had a great experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.
The host was friendly and helpful. The eating area and common areas were very clean. The bed skirt needed washed but everything else was great cleanliness-wise. The laundry detergent fragrance was too aromatic. Please consider a scent free detergent.
Kara
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 28 Oct 2023
Dear Kara,Thank you for your feedback. We're pleased to hear that you appreciated the good location, the friendly and helpful host, and the cleanliness of the common areas. We'll take your comments into consideration, including the suggestion for a scent-free detergent. Your input is valuable, and we look forward to providing you with another great stay in the future.Sincerely, Hotel Manager
10/10 Excellent
Amanda
26 Oct 2023
Amanda
Stayed 1 night in Oct 2023
Response from Hotel Manager on 28 Oct 2023
Dear Amanda,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager
Dear Gerd,Thank you so much for your positive feedback! We're thrilled to hear that you had a great stay with us. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we're glad we were able to meet your expectations.We look forward to welcoming you back in the future!Sincerely, Hotel Manager
6/10 Okay
Gina
Travelled with family
22 Oct 2023
You could hear the people above us walking around, dropping things and talking all night. There was black mold on the bathroom ceiling and the exhaust fan barely worked, the closet door was broken
Gina
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 23 Oct 2023
Dear Gina,Thank you for taking the time to provide us with your review. We sincerely apologize for the inconveniences you experienced, including the noise disturbances from the room above, the presence of black mold in the bathroom, and the broken closet door. Your comments have been shared with our maintenance and housekeeping teams, and we will take immediate action to address these issues. We appreciate your feedback as it helps us improve our services and ensure a better stay for future guests. I hope that you will try us again.Sincerely,Hotel Manager.
10/10 Excellent
Shaun
22 Oct 2023
Liked: Property conditions & facilities
Great stay!
Shaun
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 23 Oct 2023
Dear Shaun,Thank you for your kind review. It is really great to find out that you had a very pleasant time during your stay here. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to seeing you again soon.Sincerely,Hotel Manager.
8/10 Good
Karen
Travelled with group
21 Oct 2023
Clean and continental breakfast
Karen
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 21 Oct 2023
Dear Karen,Thank you for the review. We are delighted to hear that you found your room clean and enjoyed the breakfast during your stay. Providing a clean and comfortable environment for our guests is a top priority for us, and we met your expectations in this regard. We look forward to welcoming you back in the future!Sincerely,Hotel Manager.
10/10 Excellent
Joan
19 Oct 2023
Joan
Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Nov 2023
Dear Joan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager
Dear Delores,Thank you for your 5-star rating and positive feedback. We're glad to hear that you found the room nice, comfortable, and clean. We look forward to welcoming you back for another stay in the future.Sincerely, Hotel Manager
Dear Arnold, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.
I liked it was clean, safe, quiet, & easily accessible to freeway, shopping, & dining.
Denise E
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Denise E,Thank you for the stay at our hotel. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again. Please visit us again.SincerelyHotel Manager
6/10 Okay
Pamela
8 Oct 2023
Liked: Staff & service
Pamela
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Pamela,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager
10/10 Excellent
Michelle
Travelled with family, Travelled with family and small children, Travelled with partner
Staff was very friendly. Room was nice and clean. Location was perfect and convenient
Michelle
Stayed 1 night in Sep 2023
Response from Hotel Manager on 7 Oct 2023
Dear Michelle,Thank you for your positive review! We're delighted to hear that you had a great experience with friendly staff, a clean room, and a convenient location. Please visit us again.Sincerely, Hotel Manager
Dear Johnnie L,Thanks for choosing our hotel for your stay and the 5 Stars you have given us based on your experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely,Hotel Manager
Dear Maikel,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager