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Reviews of Mariposa Hotel

2 out of 5
Mariposa Hotel
547 W Mariposa Rd, Nogales, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 363 reviews" "
Rating 8 - Good. 99 out of 363 reviews" "
Rating 6 - Okay. 49 out of 363 reviews" "
Rating 4 - Poor. 39 out of 363 reviews" "
Rating 2 - Terrible. 40 out of 363 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Rosalio

Stayed 1 night in Feb 2024

2/10 Terrible

ARTURO

Stayed 1 night in Apr 2024

6/10 Okay

Socorro

Business traveller
Disliked: Amenities
No Internet, no cable TV system
Stayed 3 nights in Apr 2024

2/10 Terrible

Luciano, San Luis

Business traveller
Disliked: Staff & service, amenities
Hotel is ok. Old but price is good. The staff really dont care too much about customers. First day i ask to get a room in certain area, and they said no. I understand when house is full but that was not the case. TV is old cable type, no smart tv. Smoke detector was disconnected on my room. I request a room chamge because of the tv, and they said all TVs where old cable type, no smart tv. In fact they said they had a few smart, but they where going to remove them, seems like a lie to me. The worst thingh, i booked 3 nights, but only stayed 2. When i left they did not want to hive me a receipt, they said it was going to be emailed to me a little late that day, and guess what, they didnt. I had to call the next day 2 times, then they emailed to me, but charged 3 nights instead of 2. I called back, they said that expedia has to aprove the 1 night reimbursement, i called back, expedia was ok, then they said they can not reimburse me for the night that I didnt stayed.
Stayed 3 nights in Apr 2024

6/10 Okay

Melinda

Travelled with family
N/A
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a very bad experience at a hotel in Navajos I drove 6 hours to be greeting with a friendly professional staff. My dog and I were able to sit outside at the restaurant and enjoy a fabulous meal. The room is clean and quiet. We are very happy
Stayed 1 night in Apr 2024

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Had a comfortable night
Stayed 1 night in Apr 2024
Response from sandy on 11 Apr 2024
Thank you for staying with us we hope to see you back soon

8/10 Good

James, Palmer

Travelled with pets, Travelled with partner
Liked: Amenities
Seems like a nice place. A little dated, however, it is kept up well.
Stayed 1 night in Apr 2024
Response from sandy on 11 Apr 2024
Thank you for staying with us we hope to see you back soon

10/10 Excellent

Florentino

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sandy on 11 Apr 2024
Thank you for staying with us we hope to see you back soon

8/10 Good

MIguel Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location unfortunately you can hear every single car and conversation occuring outside.
Stayed 1 night in Mar 2024
Response from Sandy on 3 Apr 2024
Dear Mr. Miguel Angel, we did have a large group check in while you were our guest, we are sorry for the inconviance of the noise levels. Hope to see you back soon.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to stay, it's an older building, but it's well kept. Staff was friendly and helpful. They have a great steak restaurant called Caracu with an upscale menu. Guaranteed you'll enjoy.
Stayed 1 night in Feb 2024
Response from Sandy on 13 Mar 2024
Thank you for choosing Mariposa Hotel while traveling in our area. Hope to see you back soon.

10/10 Excellent

Jane

Very friendly staff. Clean comfortable room. We especially love the restaurant that is on site!!!
Stayed 1 night in Feb 2024
Response from sandy on 13 Mar 2024
Thank you for choosing Mariposa Hotel while traveling in our area. Hope to see you back soon

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was outstanding. Special thanks to the manager Alejandra, for the way she handled the rescheduling of my reservation. The room was clean and the bed and pillows were comfortable.
Stayed 1 night in Feb 2024
Response from Sandy on 13 Mar 2024
Thank you for choosing Mariposa Hotel while traveling in our area. Hope to see you back soon. Alejandra is our front desk supervisor and agree she is terrific !!

10/10 Excellent

Jenifer

Stayed 1 night in Feb 2024
Response from Sandy on 3 Apr 2024
Thank you! we hope to see you back soon while traveling in our area. Hope you had a safe trip back.

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient right off the freeway, safe and shop near by.
Stayed 1 night in Dec 2023
Response from sandy on 19 Feb 2024
Thank you! hope to see you back soon

6/10 Okay

Gerardo

Stayed 1 night in Feb 2024
Response from Sandy on 3 Apr 2024
Thank you for your comment Gerardo. We stive to making our guest feel welcomed, we hope to see you back soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Not the best...
Doors hard to open and close, no weather stripping around doorframe so when it snowed outside, it was pretty cold inside. The tv only had about 5 channels, and 2 of them you couldn't even watch. Had to get the microwave changed because it didn't work. Not a great experience.
Stayed 5 nights in Feb 2024
Response from sandy on 19 Feb 2024
we apologize for the inconvenience, we have remodeled rooms we could have moved you if you had come down to report all of this to the front desk.

8/10 Good

C Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from sandy on 19 Feb 2024
Thank you! hope to see you back soon

4/10 Poor

Lizeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bath tube had a lot of hair, sink was filled with water
Stayed 1 night in Feb 2024
Response from sandy on 19 Feb 2024
Thank you for your comments we will try to correct this immediately.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Feb 2024
Response from Sandy on 7 Feb 2024
Appreciate your score, we hope to see you back soon.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from sandy on 19 Feb 2024
Thank you! hope to see you back soon!

10/10 Excellent

Joan

Travelled with partner
Internet was not good and no coffee at breakfast. Otherwise the hotel was perfect for our needs. Staff were excellent.
Stayed 1 night in Jan 2024
Response from sandy on 2 Feb 2024
Thank you for taking the time to post your review. we hope to see you back again.

10/10 Excellent

Veronica

Travelled with partner
Toilet paper had poop it was wrapped but not how it was suppose to be
Stayed 1 night in Jan 2024
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

8/10 Good

Rafael

Liked: Cleanliness, staff & service
Over night stay
Place was clean. Bed was uncomfortable. Staff was friendly. Hotel could use a bit of a remodel.
Stayed 1 night in Jan 2024
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from sadny on 19 Feb 2024
Thank you! hope to see you back soon

10/10 Excellent

Sergio

Stayed 1 night in Jan 2024
Response from sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandy on 26 Jan 2024
Thank you for your feedback.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sandy on 2 Feb 2024
Thank you for taking the time for your review post. we hope to see you back soon.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

10/10 Excellent

Pauline, Casa Grande

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Never again
The door would not close properly and would not lock from the outside. That made our stay very uncomfortable and uneasy.
Stayed 1 night in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, sorry for the inconvenience we fixed your issue, no door lock from the outside only inside, we have a safe facility with cameras through out. hope you give us another chance and stay with us in the future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly. The room was perfectly clean. The bed was comfortable.
Stayed 1 night in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

10/10 Excellent

Jason, Troy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean and updated room. Only complaint was tv didn’t work. Staff at front desk are lovely and helpful.
Stayed 1 night in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

8/10 Good

Jane

Liked: Cleanliness, staff & service, room comfort
One night in a border town
The bed was comfortable, plentiful pillow and quiet…just fine for a night before crossing the border.
Stayed 1 night in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

6/10 Okay

Jose

Travelled with family
Liked: Staff & service
Hotel are in nice area close to shopping centers
Stayed 1 night in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback

6/10 Okay

Csaba

Stayed 1 night in Dec 2023
Response from sandy on 2 Feb 2024
Thank you for taking the time for your review post. we hope to see you back soon.

8/10 Good

Brad

Travelled with pets
Honestly, the place looks a bit sketchy from the outside. That being said, the inside was clean, the bed was firm but comfortable enough. The furniture is pretty old but it didn’t really matter. Front desk was very nice. Biggest downside might have been their key cards which feels weird to say. I had to get new ones three different times cause mine kept demagnetizing or whatever it is. Since I was on the very far side of the hotel, it was fairly annoying. The price is fantastic though, and by far the cheapest place to stay if you are traveling with a pet. I would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again. we do have cameras throughout the facility and we are pretty safe and never have had any incidents sorry you felt it was sketchy, but we are committed to keeping our guests safe at all times.

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

6/10 Okay

Efrain

Stayed 1 night in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback.

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, sorry we did not meat your expectations.

10/10 Excellent

Debora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the restaurant on the property. The staff is very nice and the rooms are clean and comfortable. It looks like they're upgrading or redoing the rooms so part of the property seems a bit disorganized but it didn't affect our stay.
Stayed 1 night in Nov 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

4/10 Poor

Curtis

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Excellent restaurant Very poor heater in room
Stayed 1 night in Nov 2023
Response from Sandy on 26 Jan 2024
thank you for your feedback, hope to see you back again.

6/10 Okay

Juan

Liked: Property conditions & facilities
Disliked: Staff & service
Area was excellent just in night time it a slow process to check in
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Travelled with partner
Very nice room
Stayed 1 night in Nov 2023

4/10 Poor

Calvin, Calgary

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were travelling on motorcycles with 4 pieces of luggage plus helmets. We had to move 3 times after getting a room, with a single bed, then one with a malfunctioning bathroom. These two rooms were a fair stair climb to reach and we had to go down 4 times with the keys not working. The next room was down a hallway outside, up two staircases and down past twenty rooms with three loads each of luggage. The wifi did not work so phoned to clarify password but the still didn't work. Back to front desk. Found the wifi was down. Desk clerk could really not have cared less.
Stayed 1 night in Nov 2023
Response from Sandy on 20 Nov 2023
we deeply apologize, we had rooms that could accommodate you parking your motorcycle in front of the room, unfortunately, a new employee got very confused, and not sure how she moved you so many times. I have addressed this serious matter with the employee. Again accept our apologies for the experience you had.

8/10 Good

Elizabeth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected, clean and comfortable
Stayed 1 night in Nov 2023
Response from sandy on 20 Nov 2023
Thank you for your review, we hope to see you back soon

10/10 Excellent

Francisco

Stayed 1 night in Nov 2023
Response from Sandy on 20 Nov 2023
Thank you or your review, we hope to see you back with us soon.

6/10 Okay

Christine

Travelled with partner
Liked: Staff & service
Average at best.
Stayed 1 night in Nov 2023
Response from Sandy on 20 Nov 2023
Thank you for your review, helps us on where we need to improve.