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Reviews of The Westin Ningbo

5 out of 5
The Westin Ningbo
75 Rixin Street, Haishu District, Ningbo, Zhejiang

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 97 reviews" "
Rating 8 - Good. 32 out of 97 reviews" "
Rating 6 - Okay. 11 out of 97 reviews" "
Rating 4 - Poor. 3 out of 97 reviews" "
Rating 2 - Terrible. 3 out of 97 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Dominique

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Yi

Stayed 3 nights in Oct 2023

6/10 Okay

WEEKIEN

Stayed 2 nights in Jun 2023

10/10 Excellent

Weng Lok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above & Beyond Service
The Club Lounge on the 39th Floor lead by Angela Tong & Amber Liu has provided above & beyond service during our stay Keep up the great service We will definitely be back
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, room for improvement
Generally pretty good, but compared to newer 5-star hotels, it is showing age in a number of areas including bathroom, TV. Bed is too soft and bouncy, although not uncomfortable, I guess this is pure personal preference. Breakfast was extremely mediocre, not up to Westin standard. Location is fantastic, very convenient to the mall across the street for everything you want.
King size bed
Foyer
Bathroom
View from 20th floor
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Junhui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Hongzhuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service wasn’t so good..............................
Stayed 1 night in Oct 2019
Response from Anna on 8 Nov 2019
Dear Guest, Thank you very much for trying our hotel. We always appreciate when our guests take the time to share their concerns with us so we can continue to improve our service. We apologize for the unsatisfactory experience in our hotel. Please accept our most sincere apologies of this. And we do appreciate that you would give us a chance to recover the problem and we all looking forward to your next stay.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities
I use to stay at this hotel before and it was an excellent experience. Now, i was not so pleased. in the room, airconditioning was freezing cold and one cannot adjust it. If you turn it off one cannot breathe in the room.in executive lounge, air condition didn't work at all.
Stayed 3 nights in Jun 2019
Response from Anna on 4 Jul 2019
Dear Guest, we feel so apologized that we didn’t provide a perfect staying experience to you. At the same time,we feel so sorry about the airconditioning.And we do appreciate that you would give us a chance to recover the problem and we all looking forward to your next stay.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was no outlets that my curling iron would plug into and no air conditioner.
Stayed 1 night in May 2019
Response from Anna on 16 May 2019
Dear Guest, we feel so apologized that we didn’t provide a perfect staying experience.There are 2 kinds of outlets which include 110 volts and 220 volts in the toilet. Also you can calling the house keeping for a conversion plug.We will do all we can to help you. Thank you for your comments,We sincerely look forward to your visit again!

10/10 Excellent

Verified traveller

Stayed 10 nights in Apr 2019
Response from Ada on 16 May 2019
Dear guest, thank you for your comments. Your appreciation gives us great encouragement. We will keep our guest passion to bring a better accommodation experience to each guest. We sincerely look forward to your visit again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from PR Manager on 8 Apr 2019
Dear Guest, thank you for your comments. Your appreciation gives us great encouragement. We will keep our guest passion and spirit of conquest to bring a better accommodation experience to each guest. We sincerely look forward to your visit again!

4/10 Poor

Leeann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Average
Very average Not up to Westin standards Hotel is tired and incredibly average Rooms are old, tired and shabby Food offering, setting is so disorganised and western food mixed all over the place Service levels very average Would hesitate staying with this brand again
Stayed 1 night in Mar 2019
Response from Ada on 22 Mar 2019
Dear guest, we feel so apologized that we didn’t provide a perfect staying experience to you. We value your advice very much. We have communicated with related departments’ management about your feedback. We will try our best to ensure the quality of our product and service. Thank you for your comments again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the city centre. I would stay there again. We ate in the 2nd floor buffet on Thursday evening - Grill section was fabulous and range of food was extensive.
Stayed 2 nights in Nov 2018
Response from The Westin Ningbo on 12 Dec 2018
Thank you very much for your comments,If you have any suggestions ,please feel free to contact us ,We look forward to your next visit.

10/10 Excellent

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Do drop in
Best room service and great comfy beds and view. Next to amazing shopping area.
Stayed 1 night in Oct 2018
Response from The Westin Ningbo on 23 Nov 2018
Thank you very much for your comments,If you have any suggestions ,please feel free to contact us ,We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Stayed 1 night in Sep 2018
Response from The Westin Ningbo on 12 Dec 2018
Thank you for your good comments,I hope you have enjoyed a good time here,we look forward to your next trip.

10/10 Excellent

Lilly, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it! Good location - is very near to Tianyi square. The room is clean and spacious, the beds and pillows are so comfortable.
Stayed 1 night in Jun 2018
Response from The Westin Ningbo on 27 Jun 2018
Thank you for your good comments,I hope you have enjoyed a good time here,we look forward to your next trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for 3 day stay
My biggest priority when traveling is the room. It is my home away from home and after long days out I want to come home to a relaxing clean modern space and the westin was great. Starbucks next door was a bonus as well. Didn’t hang out too much in lobby. It was small had singers as ok
Stayed 3 nights in May 2018
Response from The Westin Ningbo on 4 Jun 2018
Thank you for your kindly comments ,Hope we will make your next trip memorable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very tired looking- needs upgrading
Staff were slow to react, bar tender kept disappearing, so had to wait to order food and drinks. Hotel rooms need upgrading as very dark and dowdy
Stayed 1 night in Apr 2018

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Keiko on 7 Feb 2018
Dear guest,thank you very much for staying with us. It will be our great honor to hear that you are satisfied with our service. Looking forward to welcoming you back. Best wishes.

4/10 Poor

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No sleep
Guests were extremely noisy all through the night. Room service food was cold and inedible. Only wine available by the glass was from a Chinese vineyard. Bedding was poor quality.
Stayed 1 night in Jan 2018
Response from Keiko on 5 Feb 2018
Dear guest, Thank you very much for sharing your feedback via Expedia,I am regret to learn that you did not have a satisfied stay with us because of our service and room facilities.We will pay more attention to room details and try our best to prevent the similar situation happen again.We do apology sincerely to you and looking forward to welcoming you back to us. We will make sure you will have a wonderful stay with us next time.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heat the hot tub
comfortable but the hot pool in the jacuzzi was not 'hot', just room temperature, and the 32nd floor was restaurant and bar was closed because the weather was 'cold'
Stayed 2 nights in Nov 2017

8/10 Good

Jane

Liked: Cleanliness, room comfort
Dissapointed
I was looking forward to my stay in this hotel...unfortunately i really couldnt see how this hotel was worth the money...lights were broken in room.. Service in restaurant was very slow..staff were not as helpful as the other hotels i have stayed in
Stayed 1 night in Oct 2017

6/10 Okay

Luciano A

Liked: Room comfort
So so
To be honest I expect more quality and better service It is the worst hotel gym I've ever visit
Stayed 2 nights in Aug 2017

10/10 Excellent

lv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
Comfortable n good Location it may be thw best Hotel in Ningbo city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in downtown ningbo
Greqt stay whilst on business perfect to relax after working all day

6/10 Okay

CHI MING

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel, good location (near shopping center) but for international traveler, a communication might be a bit tough as staff was not well in English spoken.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the heart of Ningbo!
I loved staying at The Westin in Ningbo!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mary catherine, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for a business trip
Great hotel for business and I enjoyed their Chinese food on the 3rd floor. Just outside the hotel there is a shopping centre and food court which is easily accessible from the hotel

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ahmed, nyc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay in the city center, close to Starbucks.
As you know westin hotel has a good enough quality in terms of the room and facilities if we are talking about. No need to mention. Id rather give this hotel an extra point for its location. Close to shops, restaurant, Starbucks etc.

10/10 Excellent

ahmed, newyork

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient stay for foreigner.
convenient stay for foreigner. lots of fast fooD restaurant McDonald, pizza hut and Starbucks etc near by. As a foreigner having an english menu was very graceful in CHina.

10/10 Excellent

Nicklaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Aaron, Tulsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms and Bar
Great rooms and outside rooftop bar on the 39th floor

10/10 Excellent

Ying Zi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
體驗很好。
Stayed 4 nights in Jan 2024

10/10 Excellent

Wai Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on 29 Nov 2023
Thank you for taking the time to share your feedback regarding your last stay. Providing the highest level of hospitality is our number one priority. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.

2/10 Terrible

yaoming

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

DR MARTIN

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+ Nice room and comfortable bed. - breakfast more focus on Chinese guests. Not that attractive for western.
Stayed 1 night in Aug 2022

8/10 Good

YUMIKO

Stayed 2 nights in Dec 2020

6/10 Okay

xiang

Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019