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Reviews of Zenitude Hôtel - Résidences Nîmes Centre

3 out of 5
Zenitude Hôtel - Résidences Nîmes Centre
5 Allee Boissy D Anglas, Triangle de la Gare, Nîmes, Gard

Reviews

8.0

Very good

Rating 10 - Excellent. 188 out of 668 reviews" "
Rating 8 - Good. 313 out of 668 reviews" "
Rating 6 - Okay. 102 out of 668 reviews" "
Rating 4 - Poor. 46 out of 668 reviews" "
Rating 2 - Terrible. 19 out of 668 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good check in staff and our room had a little kitchenette, which was nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Vasili

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
worst maintained room
This is the worst maintained hotel room I have ever stayed. The air conditioner in both living room and bedroom can not be turned on at all. There is big gap between the window frame and the wall. The whole window is hanging wobbly. It is not even safe. The front desk stops service at 9pm. So after we checked in and found out the problems, we can not find anybody to report. It is hot summer night. we have to stayed the whole night without air conditioner. And the big gap of the window can not be closed. The room faces to a busy street. The noise is so loud. On top of that, there were so many mosquitos. we all got bitten quite a bit. All our family barely get any sleep in the hot noisy room.
Stayed 1 night in Jun 2023
Response from Cécile BERNAUD on 18 Jul 2023
Dear Guest, Thank you for choosing our residence for your stay in Nîmes, and for taking the time to share your experience with us.We apologise for any inconvenience you may have experienced during your stay. We have taken into account your comments concerning the cleanliness and maintenance of the room, and we have passed on the information to the relevant departments. It is true that the air conditioning was still being installed in our residence at the time of your stay. Some rooms were not yet equipped. We would like to inform you that the work has now been completed and that all our rooms are equipped with air conditioning. When you arrived late, we slipped a document inside your envelope giving a 24-hour emergency number. We are sorry that you did not contact this number, as it would have enabled us to reopen reception and offer you another room.We hope to welcome you back to our establishment, we will certainly leave you with better memories.Yours sincerely Cécile BERNAUD - Manager

8/10 Good

Benjamin

Stayed 1 night in Jul 2023

10/10 Excellent

Carol L

Liked: Cleanliness, room comfort
Convenient to the train.
Across from the train station, but quiet!
Stayed 3 nights in Nov 2022

8/10 Good

Lola

Liked: Cleanliness, room comfort
Very handy to station and little supermarket next door. Front desk helpful when asked but doesn’t offer much information about Nimes . They do have a brochure stand along the hallway which is a bit worn looking.there is a kettle but only one days supply of tea/ coffee for whatever length of stay.
Stayed 3 nights in Sep 2022

4/10 Poor

Brenda J

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, especially the bathroom.
Stayed 4 nights in Jul 2022

8/10 Good

Conor

Travelled with family
Liked: Cleanliness, room comfort
Good stay in basic accommodation
Excellent location for a quick basic stay in Nimes. Directly in front of the train station when we arrived and within 5-10 minute walking distance to the amphitheatre and maison caree etc. Bus stop to the airport is also directly in front of the hotel. Overall a good stay if you are looking for something basic for good value and in a good location, property is clean.
Stayed 1 night in Jun 2022

8/10 Good

jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's good to have facilities to cook in your room. But the first floor room we stayed in was at the level of a roof, and there was very loud noise from excess rain hammering onto what sounded like tin. the hammering sound continued for most of the night. We were in room 110, it must be near some faulty guttering or downpipe.
Stayed 1 night in Apr 2022

6/10 Okay

Vicki

Travelled with partner
Liked: Cleanliness
No front desk after 9 pm, hotel locked and needed pass code to get in. Multiple homeless men sleeping in front of the door makes for a scary experience for a woman trying to get in.
Stayed 2 nights in Sep 2021

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Had a great few days in Nimes to celebrate my sisters birthday. There was a great choice of restaurants. The hotel was well placed in the bus station to venture further afield which we did. The staff at Zenitude were pleasant and very helpful. A very enjoyable cultural break.
Stayed 4 nights in Oct 2019

10/10 Excellent

T, London

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great stay and short walk to the city centre. I would recommend.
Stayed 1 night in Oct 2019

6/10 Okay

Tracy

Liked: Staff & service
Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It is very well situated close to the bus /train station. The staff are friendly. The negative is the carpet is very old, the ceiling has loose tiles. The TV kitchen and bathroom were all fairly new but the general condition was dated
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Equipe Zenitude on 7 Aug 2019
Bonjour, l'équipe Zenitude vous remercie de votre note. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Cordialement, la direction.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location. Nimes city centre is only a short walk away with lots to see and do. Also near to bus and train station with easy access for sightseeing and visiting surrounding towns.
Stayed 4 nights in May 2019
Response from Zenitude team on 4 Jun 2019
Dear customer, thank you for your comment ! We are happy that your stay has gone well. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Cyrielle on 11 Apr 2019
Thank you for your review! See you soon in our residence. Zenitude Team

8/10 Good

Ottavio

Liked: Staff & service
Good stay
Super quick check in / out Friendly girl at the reception Nice breakfast , comfortable and perfect location for visiting Nimes
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
could smell cigarette smoke in the room and was able to arrange a swap and after a bit of haggling was able to arrange an extra pillow, Room was clean, staff were helpful but the facility is a bit run down and I paid a premium due to shortage a beds in Nimes during the festival
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Old is fine, but clean is necessary
Good first, close to the old city, had a kitchen, and a market just below. Front desk people were nice. However, it smelled like orange-musk air freshener with 1990's era sofa and carpet, which felt unclean and made you uncomfortable in your gut. There was no safe for valuables in the room or in office.
Stayed 2 nights in Jul 2018

6/10 Okay

Dean, Isle of sheppey

Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly
Close access to train station and a short walk to museum and arena Nimes. Sofa bed was broken, all sagging in middle and caused significant issue sleeping. Room smelt.like a public toilet. Not really a room suitable for the price
Stayed 1 night in Jul 2018

4/10 Poor

TIM, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Showing it's age.
Close to the railway station. Easy to find. Very close to the Roman Colosseum and Roman temple. The lobby was average. The room was dirty. It looked like it hadn't been vacuumed in quite some time. A lot of dust along the base boards. Cleaning staff needs more training. The hotel shows a lot of wear and tear in the hallways and the rooms. Could use some paint. That being said, I didn't pay a lot for the room. Staff was very nice.
Stayed 1 night in Jul 2018

8/10 Good

Sean, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big comfortable modern room
Spacious room, handy kitchen. Very friendly and courteous staff.
Stayed 3 nights in May 2018

8/10 Good

Janice

Liked: Cleanliness, staff & service
Basic but adequate

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, friendly staff
I loved Nimes. And the hotel is literally one minute from the train station, which is minutes from the historic center. The hotel is modest, but clean and comfortable. We were only there one night, but it was great.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Needs some work but does the job
Conventiently locates but in a slightly dodgy area. In need of some love and attention.

10/10 Excellent

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very convenient location: walking distance to sights, beside bus and train station, close to small supermarket
Stayed 4 nights in Oct 2017

6/10 Okay

Vicky, London

Close to the train station
During our stay there was few things that could be improved. Staff is welcoming and friendly however it doesn't seem that they know much around the are and public transport. Only one large towel in the room, for 2 guests. Breakfast could be more various.
Stayed 2 nights in Sep 2017

8/10 Good

Brooke

Liked: Staff & service, property conditions & facilities
Poor A/C and WiFi, but Great Location
The beds weren't the most comfortable, there is an trash area on the ground floor that had an unbearable stench and the free WiFi was so slow that my sister and I both decided it was worth it to pay to use our own plans. Additionally, the A/C wasn't very powerful and it took virtually a full day before the room cooled down (meaning we both had difficulty sleeping the first night). On the upside, the location was great! Despite being near the train station, it didn't feel dodgy to us and directly on the other side of the station is a lovely park/walking area that was full of locals in the evening who were out for a walk or playing with their kids. It was also easy walking distance from the arena, temple and gardens (~15 min or less to them all).
Stayed 3 nights in Aug 2017

8/10 Good

John

Liked: Staff & service, room comfort
Reasonable for the price
Centrally situated hotel right next to the bus and train station. Staff are very helpful and friendly. Our apartment was quite basic, with only just enough kitchen utensils. In fact only one mug was available in our room, but the hotel provided a second one no problem. The air conditioning was very much appreciated as it was 37C the day we arrived. Wifi worked well. Our room smelled slightly of cigarette smoke, which is a bit strange since the hotel's no-smoking policy has been in force since 2008. Good transport links right outside the hotel. The "Edgard" bus line in particular offers exceptional prices for travel to nearby towns and sights. For example the C30 bus to Arles costs only 1.50 Euros.
Stayed 3 nights in Aug 2017

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Stopover
Good location adjacent to the railway station which also means adjacent to the beggars nice balcony, clean, good staff.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 6 nights in Jun 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
not great
Hotel is close to train and old Nimes which is fantastic and it was quiet which was unexpected. The room was clean, housekeeping did a great job but the room was ugly and furniture was old and tired. We needed the hide-a-bed as we are four and it was in bad shape. Would recommend to the management to upgrade furniture, this place could be a lot better.

8/10 Good

Roger

Liked: Cleanliness, staff & service, room comfort
Very comfortable and convenient with good service. But noisy until the early hours of the morning.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Basic room at a convenient location
The room was okay, but the carpet needs some cleaning. Bathroom is clean with enough space. Basic kitchen with a supermarket next-door is convenient. Opposite to the train station is convenient. Walking distance to most attractions.

6/10 Okay

Verified traveller

Good budget stay close to centre of Nimes
Perfect for easy access to Nimes arena

4/10 Poor

Leo, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad odour , carpets?, poor checkin

6/10 Okay

Chris, Maroochydore Qld Australia

Great for train travellers and bus travellers
Difficult to locate due to no parking at the hotel entrance, very difficult to find hotel as it is located within the railway precinct

4/10 Poor

n, H

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was OK, train station across street.
Hard to find. 21 euro to park in a garage 5 min away. Desk staff very nice. No fridge,room was fair.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult access with non 24 hour reception and parking was made unavailable. Air conditioning did not work.

6/10 Okay

Kristine, London

Liked: Cleanliness, room comfort
Awful Customer Service/ Room was ok
Hotel was ok but the receptionist- girl - was really not accommodationg and actually, quite rude. Check in was for 2pm , I came in at around 2.15pm, my room was not ready and I was told to come back at 3pm. It was rainign outside and I was cold/tired, so, definitely not great. Besides, she was really rude about it. When I came back at 3pm, the room was still not ready- she called the cleaner and was talking about me in French in front of me!! Making faces & noises and all. I felt awful and if I have not paid already, would have left.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tom, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centre of Nimes
Clean, 2 minute walk from train, within walking distance of major attractions. Supermarket close by (next door). No negatives to be found

4/10 Poor

Caroline, Cheshire

Disliked: Room comfort
Cheap and basic
It took a long time to check in; refusing various loyalty cards and raffle draws. We just wanted to get to our room. When we did, it hadn't been cleaned from the last guests. Back to reception (which takes time as only one lift) and they were very apologetic and "upgraded" us to a one bedroomed apartment room. The wifi code however seemed to be linked to the first room and when we tried to use it, it didn't work and reception had closed by that point which was frustrating. The room itself was ok. Very basic and a little tired but quiet. We only stayed for one night to be close for an early flight from the airport but I don't think I'd recommend it for any longer. It's convenient for the station and airport shuttle bus. We much preferred nearby Arles to Nimes as a base.

10/10 Excellent

BK

Liked: Cleanliness, staff & service, room comfort
great place close to train station and the centre
Friendly staff and the rooms are clean and have a comfortable feeling. Supermarket is next door in case you want to cook something in your room.

8/10 Good

joel, hauppauge,new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY COMFORTABLE
It was perfect for us, I booked the one bedroom. The room was clean and comfortable.The kitchenette was great There was a supermarket next door, The location was wonderful.Nice walk to the sights, and great location by the train station for our day trips

8/10 Good

Claire, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
My husband and I stayed for $ nights in early October 2014. Location is great - right next to the Train and Bus station and only a short walk to the Arena and historical areas. We had a Studio apartment - the kitchen area was small with little work surface, so I can imagine if you were using the place for more than a quick breakfast it would be difficult, but suited our needs just fine. The reception staff were incredibly helpful throughout our stay Overall a good top end of budget place to stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good situation
Arriving at 8.40 pm, we found the entrance locked and entry appeared to be only by press button key pad. Luckily we got in with a guest who was returning to his room. The receptionist was inside and she gave us our key as she left to go home. This was our only adverse experience. There were 2 other receptionists who were always most helpful. The apartment was very clean and very well equipped. This arrangement meant that you could easily cook for yourself if you wished. (I believe some people were actually living long term in the hotel !) The hotel is very convenient for the railway station and local buses which we used a lot during our week's stay and apart from the odd goods train passing through not too noisy. (Ask for a room at the back of the hotel.) Super café for breakfast next door and Carrefour Local supermarket next to that. We look forward to our next stay in an Adagio Access hotel.

10/10 Excellent

costello/turnbull, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is behind the train station, on quiet street, near supermarket and short walk to resyaurants. Buses and trains within easy access. The hotel was neat and tidy, the room had plenty of space, kitchenett which was handy also, bathroom small but adequate. The staff are wonderful, both ladies on duty speak english, very well presented and nothing is a problem for them. There is also a laundry that guests can use, washer and dryer juxt need washing powder. Nimes is a wonderful place to explore, highly recommend a look around the arena and take the tourist tram around the town to get your bearings. Would stay again in this hotel,