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Reviews of Hoshino Resorts KAI Kawaji

4 out of 5
Hoshino Resorts KAI Kawaji
22 Kawaji Kawaji-onsen, Nikko, Tochigi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 86 reviews" "
Rating 8 - Good. 13 out of 86 reviews" "
Rating 6 - Okay. 2 out of 86 reviews" "
Rating 4 - Poor. 1 out of 86 reviews" "
Rating 2 - Terrible. 3 out of 86 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ming Sen Ivan

Liked: Staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience - food, onsen and experiences (such as paper making)! Staff is incredibly friendly and helpful. The place is really stunning, especially at night where the atmosphere is just incredible. In particular, bathing in their open air onsen while snowing was just a dream. We loved every second! A suggestion to travellers from Tokyo: the most convenient way to get there (despite what google maps says) is the Tobu line service from Asakusa station to Kinagawaonsen, changing with a local service to Kawajii-Yumoto (the hotel will pick you up at the station). It may be slightly longer than other options but it’s very comfortable and easy.
Stayed 3 nights in Jan 2024

2/10 Terrible

Terry

Travelled with family
It's our fault for booking a non-refundable hotel but given our cat got a blood clot and required daily supervision, we had to cancel our trip. Hoshino Resorts KAI Kawaji, with almost a month in advance, did not care about our situation and wouldn't even give us a voucher to reschedule and happily pocketed our $700. Again, it is our fault, but we will not do business with non-refundable hotels again. Lesson learned.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Kodai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kenlong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food Good Onsen ..Employees were rather weak at speaking English but were very helpful and polite
Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! The view from my room was why I initially chose this ryokan, and the outside onsen is a must. The foot bath was a lovely surprise as it gives you a breathtaking view of the running stream and mountains in the distance. The half board was the best I’ve ever had—such thoughtful flavors (I especially liked the pickles)! Plus, the people are so nice here! (I was happy to hear there was a shuttle offered to go back to the Kawaji Yumoto train station though I did walk about 11 minutes going.) I would definitely come back to this ryokan if I’m ever in the Nikko area again. Thank you so much! Some things to note: there are some medium sized flying bugs that will glue themselves to the sliding door. Be careful opening/closing the door if you don’t want them to get in. (I hate bugs but I reminded myself that I am in nature and visiting their territory. ;p) Also, my intended train going back to Tokyo from Kawaji Yumoto was fully booked, so the station agent explained that I had to transfer a few times to get back to Tokyo. A minor inconvenience since I arrived 40 minutes later than my intended time. Not a lot of trains come through though, so you might want to keep this in mind when booking your stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Gen

Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and memorable stay!
Stayed 1 night in Apr 2023

10/10 Excellent

Ruoran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely 5-star service, great environment, our room was facing the mountains, giving us a calm and relaxing vibe, the hot spring experience was amazing with tasty lemon water, tea and popsicles. Definitely get the half board option, great food with a good variety each day, and there aren't many restaurants nearby. Amenities were kinda old but super clean.
Stayed 2 nights in Apr 2023

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Beautifully quiet isolated resort. Limited train service to the area and no taxis. Food service and onsen were excellent, after they initially could not find our reservation.
Stayed 2 nights in Apr 2023

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in for relaxation, the city around is abandoned
Stayed 3 nights in Apr 2023

8/10 Good

Chi Man Flora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and provides personal recommendations for sightseeing and dining. Food is delicious and thoughtful, with a great selection of sake at affordable prices. Room is spacious.
Stayed 2 nights in Jan 2023

10/10 Excellent

thalia

Stayed 1 night in Feb 2023

10/10 Excellent

Younsoo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Onsen Ryokan! I meant to book Nikko but ended up booking here by mistake but I feel like I found another great Onsen Ryokan! Transportation was bit inconvenient and communication about the shuttle bus to the station was amiss but overall, this place was a great place to get away and to rest and enjoy the natural springs and the nature.

8/10 Good

Bee Choo Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice onsen hotel
Very nice onsen hotel. We love the one night stay there.
Stayed 1 night in Nov 2022

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean surroundings.

10/10 Excellent

Chiw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, quiet surrounding
Stayed 2 nights in Nov 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a beautiful natural surrounding. Excellent food and staffs go out of their way to help and provides amazing experiences to guests. Will definitely stay here again and will look for all other KAI hotels when I visit other parts of Japan.
Stayed 3 nights in Oct 2022

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great stay beautiful location
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Fantastic Onsen with friendly staff and authentic Japanese food all wrapped up into one amazing package in a small village with nice day walks around. Best place to getaway from it all for a few days and a perfect contrast to large city experiences, you could not ask for more, an amazing place to unwind, loved every minute and hope to get back one day.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff and the environment make you feel home. Very nice.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tip: if you want to participate in paper making, reserve ahead of time as space is limited
Stayed 1 night in Oct 2019

8/10 Good

Amos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

SARI

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, lots of nature, high-quality service
Great onsen resort in the mountains past Nikko. The location is a bit remote, but this makes it more peaceful and full of nature (and less crowded with tourists). Food and service is excellent. Bathroom fixtures are a little bit dated (early-1990s style maybe?), but everything is clean and functional, and the rest of the facilities are stylish and well-maintained. River-view rooms have few obstructions of the pure natural beauty of the mountains and trees. Good Wifi.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

boaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the interior and the attention to little details they provide. However, food quality can be better; had better food at other onsen.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

It was perfect stay with welcoming staff esp Ms 村越 was excellent in every moment since we checked in !
Stayed 1 night in Nov 2018

10/10 Excellent

FellowTraveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great retreat up in the mountains
KAI Kawaji offered us a pleasant, hassle-free weekend all-included: Transportation to the resort, carefully crafted meals, peaceful onsens, an overall positive experience.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
A very clean and nice hotel in a quiet area. The onsen (hot spring bath) was awesome, and the bed was comfortable. I particularly like the dinner served at their restaurant, everything was delicious and authentic. I would stay here again if I am in the area.
Stayed 1 night in May 2018

10/10 Excellent

Chi Wai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫泉非常好，環境十分舒適，員工服務態度非常好
Stayed 2 nights in Mar 2024

10/10 Excellent

HYUNJEONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Lai Fong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tsz Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience. Nice staff and a very relaxing environment
Stayed 1 night in Nov 2023

8/10 Good

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
飯店設施和服務人員素質都非常好，但是交通真的不便利。
Stayed 1 night in Oct 2023

10/10 Excellent

Chau Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

TSE WAI RONNY

Liked: Cleanliness, amenities, property conditions & facilities
寧靜舒適服務10分好，職員友善，食物一流十分滿意
Stayed 1 night in Sep 2023

6/10 Okay

wing lok

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kshy

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time, the ryokan was beautiful, people extremely nice and the food was excellent!
Stayed 1 night in Jul 2023

10/10 Excellent

Man Chiu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

hsinping

Stayed 1 night in May 2023

10/10 Excellent

Thanatorn

Stayed 1 night in May 2023

10/10 Excellent

CHENYIN

Stayed 1 night in May 2023

10/10 Excellent

Sun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023