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Reviews of Country Inn & Suites by Radisson, Niagara Falls, ON

2.5 out of 5
Country Inn & Suites by Radisson, Niagara Falls, ON
5525 Victoria Ave, Niagara Falls, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1445 out of 2408 reviews" "
Rating 8 - Good. 708 out of 2408 reviews" "
Rating 6 - Okay. 160 out of 2408 reviews" "
Rating 4 - Poor. 54 out of 2408 reviews" "
Rating 2 - Terrible. 41 out of 2408 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Stayed 1 night in Apr 2024

8/10 Good

Crispin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Clifton hill and casino
Stayed 1 night in Apr 2024
Response from Brendon on 29 Apr 2024
Hello Crispin,Thank you for choosing to stay with us and for your perfect review. We are delighted to have exceeded your expectations and liking our ideal location for all your travel plans in Niagara Falls. It was our pleasure accommodating you, and we hope you will make the Country Inn and Suites your home away from home whenever your travels bring you to our city. We look forward to your next visit!RegardsGuest Services

10/10 Excellent

lisa

Stayed 1 night in Apr 2024
Response from Brendon on 30 Apr 2024
Hello Lisa,Thank you for choosing to stay with us and for your perfect rating. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make the Country Inn and Suites your home away from home whenever your travels bring you to our city. We look forward to your next visit!RegardsGuest Services

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice, clean, spacious and well appointed. Staff were excellent checking providing dinner options and directions. Hot breakfast the next day was a real plus (sausages, eggs,waffles, etc) Although a short walk to major attractions this area is old and at the end of the strip. Walk to Fallsview Casino was 15 min. We did not appreciate the $20 parking fee in a lot owned by the hotel. There was no security, etc so fee did not make sense. You could park across the street for $5.
Stayed 1 night in Apr 2024
Response from Brendon on 29 Apr 2024
Hello Lynn,Thank you for being our guest and for sharing your experience regarding your recent stay at the Country Inn and Suites. We are delighted to hear that you enjoyed our ideal location convenient for your travel plans, cleanliness of the room you were assigned and breakfast provided. We appreciate you for recognizing our staff's hard work to make your stay with us even more pleasant. We appreciate your insights in regards to parking, it priced competitively in line to other lots and comes with benefits like driving in out. We look forward to welcoming you back in the future.RegardsGuest Services

8/10 Good

Fausana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Chris on 28 Apr 2024
Dear Fausana, Thank you for posting a great review regarding your recent stay. We are happy to hear that you enjoyed your time with us. We appreciate your business and support, and look forward to hosting you again soon. Thanks & regards, Guest Services

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find hotel. Lots of self parking(20 dollars). Quiet area away from busy areas near the falls but walkable to many restaurants and other venues ie The Waterpark.
Stayed 1 night in Apr 2024
Response from Chris on 28 Apr 2024
Dear Frank, Thank you for taking the time to write us an awesome review. We are pleased to know that you had a wonderful stay, and enjoyed our perfect location close to the falls and restaurants. We appreciate your feedback and support, and look forward to the pleasure of hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Anwar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and friendly.
Stayed 1 night in Apr 2024
Response from Chris on 28 Apr 2024
Dear Anwar, Thank you for staying with us and for your great review. We are happy to know that you had a wonderful stay and found our staff friendly. We appreciate your feedback and support, and look forward to hosting you again soon. Thanks & regards, Guest Services

8/10 Good

Evelyn

Travelled with group
No microwave in the room and no safe in the room
Stayed 4 nights in Apr 2024
Response from Chris on 27 Apr 2024
Dear Evelyn, Thank you for spending time with us and for your good review. We are pleased to know that you enjoyed your overall stay with us. There's no microwave in the standard queen bed rooms, yet we do have one available in the hallway near the breakfast room that you are welcome to use anytime during your stay. As for the safe, we have one in the front desk area for guests to use. Next time please don't hesitate to contact our front desk associates if you have any questions or unmet needs, and we are more than happy to assist you. Again our sincere appreciation for your feedback and support. You take care. We look forward to hosting you again soon. Thanks & regards, Guest Services

10/10 Excellent

Richard, Manhasset

Liked: Cleanliness, staff & service, property conditions & facilities
Parking not sufficient
Stayed 2 nights in Apr 2024
Response from Chris on 26 Apr 2024
Dear Richard, Thank you for staying with us and for your great review. We are pleased to know that you enjoyed your time with us. As for parking, we have a large parking lot and can accommodate all the guests' vehicles. Next time please contact our front desk associates who are more than happy to assist you in locating available parking spots. Again our sincere thanks for your valuable feedback and support. You take care. We look forward to hosting you again soon. Sincerely, Guest Services

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but clean hotel and excellent staff. The location backs onto what appears to be a rough part of town but is close to the tourist area.
Stayed 2 nights in Apr 2024
Response from Chris on 26 Apr 2024
Dear Christopher, Thank you for staying with us and for taking the time to write us a great review. We are pleased to know that you found our hotel clean, staff friendly, and location close to all the attractions Niagara Falls has to offer. We appreciate your feedback, and hope to see you again soon. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Seungmo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to falls. Clean and quiet. Nice staffs. From now, whenever We a family go to Niagara, we are going to use this hotel.
Stayed 2 nights in Apr 2024
Response from Chris on 26 Apr 2024
Dear Seungmo, Thank you for taking the time to write us an awesome review. We are delighted that you had a wonderful stay, and were most impressed with our convenient location, friendly customer service, and well-maintained property. We appreciate your business and support, and look forward to welcoming you back soon again for another memorable experience. All the very best! Thanks & regards, Guest Services

6/10 Okay

Iwona

Liked: Staff & service
Disliked: Amenities
I understand its a tourist area, however when you paying for a hotel (not a motel) parking should be free. Breakfast 👎
Stayed 1 night in Apr 2024
Response from Chris on 26 Apr 2024
Dear Iwona, Thank you for staying wit us and for writing us a candid review. As a valued guest, your satisfaction is very important to us. We deeply appreciate your feedback on the parking charge and breakfast, will for sure share it with our upper management and breakfast team for consideration and improvement actions to better guest experience. Again our sincere thanks for your valuable inputs. We hope to provide you with a much-improved experience on your next visit. Thanks & regards, Guest Services

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good value although a little better hot breakfast would be good. Needs new mattresses.
Stayed 1 night in Apr 2024
Response from Chris on 26 Apr 2024
Dear Steve, Thank you for choosing to stay with us and for your wonderful review. We are happy to hear that you found our hotel great value for money. We appreciate your feedback on the breakfast and mattress, and will for sure share it with our appropriate departments for improvement actions. Again thank you for your valuable comments to help us improve guest experience. You take care. We look forward to welcoming you back soon again for another fantastic experience. Our best wishes! Thanks & regards, Guest Services

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
The property and premises are kept very clean. The staff were excellent . The included morning breakfast was greatly appreciated. Lots of families here. The hotel could use an update on washroom mechanics though. Enjoyable stay and we would return in the future.
Stayed 1 night in Apr 2024

10/10 Excellent

Steffi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 27 Apr 2024
Dear Steffi, Thank you for staying with us and for your great review. We are delighted to know that you had a wonderful experience with us. We appreciate your business and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services

4/10 Poor

Rina

Travelled with family
Disliked: Property conditions & facilities
As soon as you walk in, a mildew smell hits you hard. It is dated. Needs to be rehabbed. Furniture is very old.
Stayed 2 nights in Apr 2024
Response from Chris on 26 Apr 2024
Dear Rina, On behalf of our entire staff at Country Inn & Suites by Radisson, Niagara Falls we apologize for the concerns you shared about the room smell and outdated furniture. As a valued guest, your satisfaction is very important to us. We appreciate your candid feedback and have shared it with our upper management for improvement actions to better guest experience. Again we are incredibly sorry that we failed to deliver a great experience for you this time. Please rest assured that we will be using your feedback to make improvements, and we do hope for an opportunity to properly host you during a future visit. Thanks & regards, Guest Services

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chris on 27 Apr 2024
Dear Andrea, Thank you for posting a great review regarding your recent stay. We are pleased to know that you had a wonderful experience staying with us. We appreciate your feedback and support, and look forward to hosting you again soon. All the very best! Thanks & regards, Guest Services

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a convenient location to the casino and all the other attractions in the area.
Stayed 1 night in Apr 2024
Response from Brendon on 25 Apr 2024
Hello Deborah,Thank you for being our guest at the Country Inn and Suites. We always want to provide our guests with a comfortable stay, and a review like yours serves as encouragement to all of us. We are glad you found our location perfect for all your needs in Niagara Falls. It was our pleasure accommodating you, and we look forward to welcoming you back soon.RegardsGuest Services

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 26 Apr 2024
Dear Ray, It saddens us to hear that you did not enjoy your time with us. On behalf of our entire staff at Country Inn & Suites by Radisson, Niagara Falls we apologize for failing to meet your expectations. As a valued guest, your satisfaction is very important to us. If you have any additional comments or ideas to help us improve our guest experience, please don't hesitate to contact us. We appreciate guests' constructive criticism and will be using it to make improvements. We do hope for an opportunity to restore your confidence during a future visit. Thanks & regards, Guest Services

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast included and very spacious clean and modern breakfast area. Toasters everywhere so no waiting in line.
Stayed 1 night in Apr 2024
Response from Brendon on 25 Apr 2024
Hello Gail,It was a pleasure having you as our guest at the Country Inn and Suites. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals especially in the breakfast area. Thank you for taking the time to share your review. We look forward to hosting you again soon.RegardsGuest Services

8/10 Good

Kyle

Travelled with group
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brendon on 25 Apr 2024
Hello Kyle,Thank you for the perfect rating. We are glad you had a wonderful time at Country Inn and Suites. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.RegardsGuest Services

8/10 Good

sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is nice and warm. Breakfast was good.
Stayed 1 night in Apr 2024
Response from Brendon on 25 Apr 2024
Thank you for the perfect review! We are pleased to know that you enjoyed our warm pool and the complimentary breakfast we serve. It was a pleasure having you at the Country Inn and Suites, and we look forward to welcoming you back soon.RegardsGuest Services

10/10 Excellent

Brian Lewis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, We originally booked for 2 nights but enjoyed our stay so much that we decided to stay another night for a total of 3 nights. ;)
Stayed 2 nights in Apr 2024
Response from Brendon on 25 Apr 2024
Hello Brian,Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. From our forever smiling amazing staff, and our excellent location, we are a great choice to experience all that Niagara Falls has to offer! It was our pleasure accommodating you, and we hope you will make the Country Inn and Suites your home away from home whenever your travels bring you to our city. We look forward to your next visit!RegardsGuest Services

8/10 Good

S

Travelled with partner
Liked: Cleanliness, staff & service
I really liked the jetted tub. It was well maintained and we enjoyed our time there.
Stayed 2 nights in Apr 2024
Response from Brendon on 24 Apr 2024
Dear Guest,Thank you for the perfect review! We are pleased to know that you enjoyed the jetted tub in your room and well-maintained accommodations. It was a pleasure having you at the Country Inn and Suites, and we look forward to welcoming you back soon.RegardsGuest Services

4/10 Poor

Ashkan

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
An overall mediocre service and quality of hospitality but great location to the falls and surrounding area.
Stayed 2 nights in Apr 2024
Response from Brendon on 25 Apr 2024
Hello Ashkan,We appreciate you choosing our hotel for your visit to Niagara Falls, and we are sorry for not meeting your expectations. Our focus is on the comfort and satisfaction of our guests, and we apologize for the frustration this caused you. We hope you will give us another chance to provide you with a more enjoyable experience.RegardsGuest Services

8/10 Good

Linda B

Travelled with partner
Needs a few updates. Carpet needs to go. The new owners are working on this. Fantastic breakfast
Stayed 1 night in Apr 2024
Response from Brendon on 24 Apr 2024
Hello Linda,Thank you for choosing the Country Inn and Suites and for your review. We are delighted to know that you enjoyed your overall experience with us and loved the breakfast. We appreciate your insights, and we look forward to the pleasure of welcoming you back again soon.RegardsGuest Services

10/10 Excellent

Memory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Brendon on 24 Apr 2024
Hello Memory,Thank you for choosing the Country Inn and Suites. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.RegardsGuest Services

4/10 Poor

Khatera

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brendon on 24 Apr 2024
Dear Guest,We appreciate you choosing our hotel for your visit to Niagara Falls, and we are sorry for not meeting your expectations. Our focus is on the comfort and satisfaction of our guests, and we apologize for the frustration this caused you. We hope you will give us another chance to provide you with a more enjoyable experience.RegardsGuest Services

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Chris on 24 Apr 2024
Dear Irene, Thank you for staying with us and for your great review. We are pleased to know that you had a wonderful stay with us. We appreciate your business and support, and look forward to hosting you again soon. Thanks & regards, Guest Services

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Thelma on 23 Apr 2024
Dear Laila, thank you for your great review and for spending time with us. We're delighted we were able to live up to the expectations you had of us. It would be great to welcome you soon again! Until then, we wish you all the best. Guest Services

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a three star hotel. Perhaps a generous two. My car was broken into while I was staying there. There are no cameras in the parking lot. Front desk was very unhelpful and in certain instances downright rude. They simply put a phone in front of me and told me to call the cops. They did not interact with the the police until the officer insisted they do so. The rooms themselves were not particularly clean…and the sheets did not fully cover the mattress (which I suspect means there was no mattress pad)…which in itself is incredibly unsanitary. The walls are also very thin. The breakfast was sparse, the coffee lukewarm. The lamps are cheap LED’s that emit that depressing harsh green white glare (and were dusty too).And as other reviews have noted, hot water in the shower was sparse. Not worth it. Pay the extra 30 for one of the nicer places closer to downtown. This is a broken down, mostly deserted area. Neither safe or pleasant.
Response from Chris on 23 Apr 2024
Dear Ethan, On behalf of our entire staff at Country Inn & Suites by Radisson, Niagara Falls we apologize for the concerns and disappointment you shared about your recent experience at our hotel. Providing our guests with a safe and enjoyable experience is extremely important to us, and we are incredibly sorry about the car break-in and understand the frustration you went through. We appreciate your candid feedback and have shared it with our upper management so actions can be taken to improve safety, guest service, room cleanliness and maintenance. Again our sincere apologies for what happened. Please don't hesitate to reach out to us if you need further support. We do hope for an opportunity to regain your confidence by hosting you properly during a future visit. Thanks & regards, Guest Services

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were very helpful
Stayed 1 night in Apr 2024
Response from Chris on 22 Apr 2024
Dear Denise, Thank you for staying with us and for writing us a great review. We are pleased to know that you enjoyed your time with us. We appreciate your kind words for our dedicated staff and will for sure share them with our entire team as an encouragement. Again thank you for your valuable feedback and support. You take care. We look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Dwiny Noer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and their washroom smells good! This is really a good value hotel with breakfast included in the area. Big parking lot, eventhough we need to pay $20 per day.
Stayed 1 night in Apr 2024
Response from Chris on 22 Apr 2024
Dear Dwiny Noer, Thank you for taking the time to write us an awesome review. We are happy to hear that you had a wonderful stay and enjoyed our clean guestroom and good breakfast. We are also pleased to know that you found our hotel great value for money. We appreciate your valuable feedback and look forward to welcoming you back to our hotel on your next visit to Niagara Falls. All the very best! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

8/10 Good

Katrina

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Good location to all amenities, 5ish min walk to main attractions. Good simple breakfast provided - toast, muffins, cereal, waffles, eggs(salty!), saysages, juice, milk, coffe & tea). Room was fine. Beds not the best but fine for a night or two. Room was stuffy when first arrived but once we got air circulating was fine. Bathroom was somewhat dirty and coukd use a deep clean- shower walls you could tell werent done, some black mold in areas of grout and black mold behind door on lower part of outside tub.
Stayed 1 night in Apr 2024
Response from Chris on 22 Apr 2024
Dear Katrina, Thank you for taking the time to write us a candid review. While we are pleased to know that you enjoyed your overall stay, and were satisfied with our convenient location, good breakfast, and overall room condition, we apologize for the bathroom cleanliness issue you experienced during your stay. We appreciate you bringing the issue to our attention and will address it with our housekeeping & maintenance teams tomorrow to ensure similar situation doesn't occur again. We appreciate both positive feedback and constructive criticism as we can make constant improvements to better guest experiences. Again a big thank-you for your valuable feedback. We hope that upon your next visit we can make it perfect. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Heathere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay here and it is definitely worth the price for the cleanliness and convenience to be able to walk everywhere instead of driving
Stayed 1 night in Apr 2024
Response from Chris on 21 Apr 2024
Dear Heathere, Thank you for staying with us again and for writing us an amazing review. Our pleasure to have you back. We are delighted to know that you had another wonderful stay, and found our hotel great value for money and you were most impressed with our cleanliness and convenient location close to the falls. We appreciate your feedback and loyalty, and look forward to hosting you again soon. Until then our best wishes to you and your family! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

8/10 Good

Alexa

The location is excellent. You get to attractions and restaurants by walking. Everything close.
Stayed 1 night in Apr 2024
Response from Chris on 21 Apr 2024
Dear Alexa, Thank you for staying with us and for your great review. We are pleased to know that you had a wonderful stay and enjoyed our convenient location in particular. We appreciate your feedback and support, and will continue to work diligently to finetune our operations in the hope that upon your next visit we can make it perfect. Until then our best wishes! Thanks & regards, Guest Services

8/10 Good

Alexa

Travelled with family
Liked: Cleanliness, staff & service
The location is excellent. You get to attractions and restaurants by walking. Everything close.
Stayed 2 nights in Apr 2024
Response from Chris on 21 Apr 2024
Dear Alexa, Thank you for staying with us and for your great review. We are pleased to know that you had a wonderful stay and enjoyed our convenient location in particular. We appreciate your feedback and support, and will continue to work diligently to finetune our operations in the hope that upon your next visit we can make it perfect. Until then our best wishes! Thanks & regards, Guest Services

6/10 Okay

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 22 Apr 2024
Dear Carmen, Thank you for posting a positive review regarding your recent experience with us. While we are pleased to know that you enjoyed your overall stay, we regret not meeting all your expectations. As a valued guest, your satisfaction is very important to us. If you have additional comments or ideas to help us improve guest experiences, please feel free to contact us. We appreciate your feedback and will continue to work diligently to make improvements as we hope that upon your next visit we can provide you with a much more satisfying experience. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Brooke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, was able to check in early. Pool was heated and all was very clean. Beds were firm but layout of our suite was great for a family of 4 for a few days. Easily walkable to all attractions and lots of restaurants close by.
Stayed 3 nights in Apr 2024
Response from Chris on 20 Apr 2024
Dear Brooke, Thank you for staying with us and for taking the time to write us an amazing review. We are delighted to know that you had a wonderful stay, and our friendly customer service, heated pool, cleanliness, comfortable room and convenient location all met your expectations and made your stay memorable. We appreciate your feedback and support, and look forward to hosting you again soon. Until then our best wishes to you and your family. Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

8/10 Good

Arianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. The hotel is clean and the stuff is kind. The location is very good, just 5 minutes walking to Clifton Hill. The hotel is a bit dated, but maintained well. I would definitely go back.
Stayed 2 nights in Mar 2024
Response from Chris on 20 Apr 2024
Dear Arianna, Thank you for taking the time to write us a great review. We are pleased to know that you enjoyed your time with us, and were most impressed with our cleanliness, friendly customer service, and convenient location. As a valued guest, your satisfaction is very important to us. We appreciate your feedback on the hotel condition, and will for sure share it with our upper management for upgrade considerations. Again our sincere thanks for your valuable feedback and support. You take care. We look forward to hosting you again soon. Until then our best wishes to you and your family! Thanks & regards, Chris, Guest Services, Country Inn & Suites Niagara Falls

8/10 Good

Dara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Chris on 21 Apr 2024
Dear Dara, Thank you for posting a great review regarding your recent stay. We are pleased to know that you enjoyed your overall stay with us. We appreciate your feedback and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were great breakfast was tasty room spacious and clean but a little dated in decor. Overall great budget hotel close to everything
Stayed 4 nights in Apr 2024
Response from Brendon on 19 Apr 2024
Hello Shelly,We are glad that everything went well during your time with us and that our breakfast and room cleanliness made for a memorable experience! We noted your comments in regards to decor, we will look forward to upgrading soon. Thank you for choosing the Country Inn and Suites and taking the time to leave your outstanding feedback. We hope to have the opportunity to welcome you back any time you are in the area.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 20 Apr 2024
Dear Tatiana, Thank you for posting a great review regarding your recent stay. We are pleased to know that you had a wonderful experience with us. We appreciate your business and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Ting

Travelled with family
Liked: Amenities, property conditions & facilities
Coffee and cookies throughout the day!
Stayed 1 night in Apr 2024
Response from Brendon on 19 Apr 2024
Hello Ting,It was a pleasure having you as our guest at the Country Inn and Suites. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals and yes, the freshly baked cookies we offer makes us different from other properties. Thank you for taking the time to share your review. We look forward to hosting you again soon.RegardsGuest Services

8/10 Good

Neha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and friendly. All facilities were provided as promised while booking. Good deal at an affordable price.
Stayed 1 night in Apr 2024
Response from Brendon on 19 Apr 2024
Hello Neha,Thank you for choosing the Country Inn and Suites. We are delighted to learn that our hotel provided the perfect place for your trip, and our staff were friendly and helpful during your time here. We greatly appreciate you mentioning that you got what was promised when you made your booking with us. It's encouraging to know that these aspects helped in making your trip more enjoyable and productive. We are excited about your next visit.RegardsGuest Services

8/10 Good

Teresa

Travelled with partner
Don’t like paying for parking when we already pay for our stay. Only Niagara Falls do we pay for parking, no other cites in Canada.
Stayed 2 nights in Apr 2024
Response from Brendon on 19 Apr 2024
Hello Teresa,Thank you for sharing your feedback in regards to your stay at Country Inn and Suites. While we are delighted to know that you enjoyed your overall experience with us, we are sorry if the parking fee came as a surprise to you. In the interest of transparency, we keep our website current with updated information, and we regret if you are not aware of this information before booking with us. Your comments are invaluable as they guide us in our continuous commitment to improvements to our overall guest satisfaction. We appreciate your sentiments regarding parking and hope to have the opportunity to welcome you back again soon.RegardsGuest Services

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, rooms were spacious and clean. The location is excellent
Stayed 3 nights in Apr 2024
Response from Brendon on 19 Apr 2024
Hello Timothy,Thank you for your gracious review of the Country Inn and Suites. We couldn't be more pleased that you had a relaxing stay and that you enjoyed our amenities, spacious and cleanliness of your room. We are also glad our location was convenient for everything you wanted to do on this visit and our staff was more than friendly. We appreciate your business and hope to see you again on your next visit to the city.RegardsGuest Services

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Brendon on 19 Apr 2024
Hello Lawrence,Thank you for sharing the nice rating about your experience at Country Inn and Suites. We are happy to see your visit was pleasant, and we hope to have the pleasure of hosting you again soon.RegardsGuest ServicesBest Regards,

6/10 Okay

wanda

Travelled with family
The beds were very uncomfortable. I would recommend that they upgrade or get new mattresses. Staff was friendly and property was clean.
Stayed 1 night in Apr 2024
Response from Chris on 17 Apr 2024
Dear Wanda, Thank you for taking the time to write us a good review. While we are pleased to know that you enjoyed your overall stay and were most impressed with our friendly customer service and cleanliness, we are very sorry about the bed comfort and will be sharing it with our upper management. As a valued guest, your satisfaction is very important to us. We appreciate your feedback and will be using it to make improvements in the hope that upon your next visit we can make it perfect. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Pakorn, Chomthong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brendon on 18 Apr 2024
Hello Pakorn,Thank you for choosing us and for your nice rating. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make the Country Inn and Suites your home away from home whenever your travels bring you to our city. We look forward to your next visit!RegardsGuest Services