Hotel Spa di Newton-le-Willows

"very good an d a lot of it"

"15 mins from shops"

"Owner was rude before we even got to the property (sent me a video telling me she was fed up of lazy people and came across very aggressive). When we arrived at the property it was in poor condition. There was black mold in the bedrooms, missing paint on the walls which were barely covered by paintings. It said it could sleep 12 people but it barely fit 8 of us. There was a limit on the time we could go into the garden and use the hot tub. Also there was a camera pointed directly at the hottub...

"All good. The room had a bathroom with assistive equipment. Not asked for. Difficult to use. Basin had no cold water to run a toothbrush under. Toilet was lower than normal. A very odd experience"

"Plenty of parking and easy to validate. Staff were friendly and easy check in and out although staff appearance was somewhat dishevelled. Shower would not regulate it's temperature and was either freezing cold or boiling hot. It was clean although not immaculate with bathroom fixtures wearing and loose bedroom socket. Comfortable bed and plenty of space. "

"Lovely staff and great breakfast"

"The venue was significantly understaffed - we had to wait a very long time for our bar meal as one person was having to serve behind the bar ( long queue) and serve tables - same at breakfast where we had to wait so long for the hot food to be replenished that other staff thought that we had left and cleared our table 👎"

"Expecting refurbished spa disappointed with condition Six people were awaiting entry at 6.30am let in five minutes late.windows rattled from wind regularly was assigned another room which was more spacious and good.limited to two pillows for couple people offering limited support.Food was good and well presented thank you."